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Business Profile

Cell Phone Supplies

iConvertwireless

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Supplies.

Complaints

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Complaint Details

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  • Initial Complaint

    02/02/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I had return authorization for 2 phones purchased. I sent the phones out, signature required, which were received at their location on January 23, 2023. Today is February 2nd. According to their return authorization I should have received a refund in 1-2 business days. I have been emailing for information over and over, the answer I keep getting is that they are short staffed. TRULY....I DON'T CARE! I WANT MY MONEY BACK. ***** tells me they are short staffed and **** keeps sending texts asking me to "come back soon". I sent a DEMAND over email yesterday, still no money back. We are talking close to $1,000. I'm not sure what happened to this company they used to be good. Also, they are falsely advertising their phones will work with a prepaid provider, that used to be the case, but no more, that's why the return in the first place.

    Business response

    02/03/2023

    Hi!

    We issued refunds for both items on 2-1-23. It can take a couple of business days for the banks to process those refunds. Usually within 3-4 business days. If your refund has not posted by 2-7-23 please let us know so we can investigate further. 

    Thank you!

    *********************

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

6688 Nolensville Rd

STE: 108223

Brentwood, TN 37027

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(888) 515-2266

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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