ComplaintsforiConvertwireless
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Complaint Details
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Initial Complaint
02/02/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I had return authorization for 2 phones purchased. I sent the phones out, signature required, which were received at their location on January 23, 2023. Today is February 2nd. According to their return authorization I should have received a refund in 1-2 business days. I have been emailing for information over and over, the answer I keep getting is that they are short staffed. TRULY....I DON'T CARE! I WANT MY MONEY BACK. ***** tells me they are short staffed and **** keeps sending texts asking me to "come back soon". I sent a DEMAND over email yesterday, still no money back. We are talking close to $1,000. I'm not sure what happened to this company they used to be good. Also, they are falsely advertising their phones will work with a prepaid provider, that used to be the case, but no more, that's why the return in the first place.Business response
02/03/2023
Hi!
We issued refunds for both items on 2-1-23. It can take a couple of business days for the banks to process those refunds. Usually within 3-4 business days. If your refund has not posted by 2-7-23 please let us know so we can investigate further.
Thank you!
*********************
Initial Complaint
02/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Paid 172$ for reconditioned ** supposed to be set up for ******** **** but couldn't get it activated for 5 days& 50$ laterBusiness response
02/28/2022
Business Response /* (1000, 5, 2022/02/22) */ Hi! Thanks so much for contacting us! Terribly sorry for the difficulty with activating your device to ******** ****. It looks like you are still within our exchange or refund window. We'd be happy to setup an exchange or return for a refund just let us know what you'd like to do. Thanks! ****
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.