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Searchers of Records

VitalChek Network, a LexisNexis Company

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for VitalChek Network, a LexisNexis Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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VitalChek Network, a LexisNexis Company has 14 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 354 Customer Reviews

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    Review Details

    • Keith T

      Date: 04/17/2025

      I hate I fell for this scam. They have provided no update even though I am now a week past my “delivery date”, and almost 90 days post order. Don’t EVER order from them.

    • CELESTE W

      Date: 04/15/2025

      VitalChek is a SCAM!!!! I have put in my information twice before I realized what a SCAM this operation is. I keep getting emails saying I am missing something but NOTHING is missing. Do NOT be a fool and fall for this SCAM!!!!

    • Nikki A

      Date: 04/15/2025

      Worst customer service I've ever experienced. We ordered a birth certificate on April 2, paid for expedited processing and shipping. They sent an email saying we need to call to correct an issue on the order form. 3 hours on hold before finally talking to someone who then deleted the entire order. placed new order on the phone. April 15, we try to check the status of the order and the confirmation and pin won't work to check on their website. Called again, 2 hours on hold this time for them to fiddle around and not have any answers, lady I talked to said the confirmation number and pin should work, and low and behold it does after she did something on their end. The problem ended up being they didn't charge us enough for the order. Paid another $25 and now it will allegedly be shipped out in two days. Still haven't received any confirmation email. Customer service reps are terrible and won't let you finish a sentence without interrupting and being rude. If I could leave a 0 star review I would.

    • Victoria W

      Date: 04/14/2025

      Worst service ever. Can’t reach anyone. On hold for 1 hour and 17 minutes. Still no one to talk to. Placed two orders over a month ago. Still have not received my certificates and it hasn’t been shipped. Tried to cancel it online, there is no way to do that. Big scam company. ********

    • MARCIA R

      Date: 04/06/2025

      I'm disgusted with myself and this so-called company...I failed to check on the legitimacy and reviews of the company before spending the big bucks on the expedited shipping. I also called and was on hold for 2!! hours with no response. Sent email and voila next day i received message saying everything is approved and my document is projected to be here 4/8/25, a full week later than expected....we shall see if it happens. After reading these reviews I am not confident that I will even get the document at all and it sounds like a nightmare to get any kind of refund as they do not respond to their help line or support emails...

    • Elaine N

      Date: 04/06/2025

      This company is a scam. I tried to order a birth certificate. I submitted all required documentation (as listed on website) and then they tell me something else is needed. But, they don’t say what. You try to call them and it’s impossible to get through. They don’t respond to emails. They stole my $63. It’s a shame because that they appear to be state sanctioned. My state website says to use Vital Chek. Ridiculous, how they get away with it over and over again.

    • Brendan S

      Date: 04/04/2025

      What a nightmare. Ordered birth certificates 2 weeks ago and after many calls and cancels and confirmation of records availability - it’s still in processing status. Just take the time to go to your local records office. Horrible experience. Such a time waste.

    • Crystal V

      Date: 04/04/2025

      Possibly scam. I filled out the information then I had a the required document notorized and uploaded. It said it was going to take 48 hours for review, after 4 days I messaged them, and no reply. I messaged them several more times over the next week and a half, and no reply. It still said pending. So, I went and got a birth certificate myself at the office. I was able to delete my notorized document from the vital check site, but not my account or info. After two weeks, I was automatically charge $10.95. Customer service has not replied to any of my messages yet.

    • Anthony R

      Date: 04/03/2025

      its been 5 months and still have not received any word about my marriage certificate. Called in and opened 3 tickets and still not heard from them.

    • Victoria F

      Date: 03/31/2025

      Do not order anything through VitalChek. Horrible service. I paid $51.00 for a Cook County Birth Certificate and have been waiting over 15 days now. They will not answer the phone. Tried 5 times and been on hold for over an hour. They don't care. My business would be closed if I treated people like this.

    VitalChek Network, a LexisNexis Company is NOT a BBB Accredited Business.

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