Complaints

This profile includes complaints for Parc 1346 Apartment Homes - Fogleman's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Parc 1346 Apartment Homes - Fogleman has 2 locations, listed below.

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  Parc 1346 Apartment Homes - Fogleman

  1346 Gunbarrel Rd Ofc Chattanooga, TN 37421-4116

• 

  Parc 1346 Apartment Homes - Fogleman

  6060 Poplar Ave #200 Memphis, TN 38119

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from Parc 1346 on March 16, 2022. The letter was sticking in the door jamb. The letter was for NOTICE OF LEASE NON-RENEWAL. Instead of calling/emailing me the office staff decided to stick a letter in my door. No follow up was given to make sure I received the letter. Shortly after receiving the letter, I went to the office to ask why my lease was not being renewed. I had all intentions of renewing my lease within the next 3 months. Christina in the office was extremely rude when I asked for an explanation as to why I was not given the option to renew my lease. I had never been late on my payment during the term of my lease. We are in the middle of a housing crisis and now I am having to find another place to move 1 year after signing my lease. Moving is quite expensive not to mention trying to find a place to move to during a housing crisis that is affordable. While speaking with Christina she said she did not have to give me an explanation as to why my lease was not being renewed. Then gave me the example/comparison “just if you were to dump your significant other you do not have to give them an explanation”. When she gave that as an example, I knew the conversation was over. My neighbor that lives in the same building as me told me that the manager over maintenance told him that by lease was not being renewed before I ever received the letter. I paid the remaining balance on the lease prior to moving out. I moved out in June. I gave my forwarding address to Parc 1346. Three months later I receive mail from Carter-Young debt collector. I never received a letter from Parc 1346, phone call, or email. Just a letter from the debt agency stating I owe $588.27. The charge is for carpet in one room that they did not even try to clean and replace the carpet in the entire 2 BR apartment and charged me in the amount of $780.03 to replace the carpet. I called corporate and they sent me pictures that shows one room that needing cleaned.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved into our apartment May of 2021 Upon moving in we noted various issue of which we reported to the property management. Those issues are as follows: We cannot put toilet paper into the toilet for more than 2 days at a time without it overflowing. To avoid this, we throw soiled toilet paper into the garbage can to dispose of it. The stove does not work. The burners are uneven so that the food betting cooked slides to one side of the pan making it impossible to cook food at an even temperature. The oven takes 45 or so minutes to heat up and a dial thermometer is required to make sure that the temperature is correct. All of these issues have been reported to management to no end. The apartment is infested with gnats. No drinks or food can be left out without the possibility of the gnats giving in your food.

  Business Response

  Date: 08/09/2022

  Hello ******* 

  Thank you for contacting us regarding your apartment at Parc 1346. 

  We apologize that you are experiencing issues. Our Business Manager will be contacting you today to discuss your concerns and come to a resolution. I checked your service request history and noticed that the last time something was reported was on 06/18 for a refrigerator part that was promptly completed. We want to make sure that we address any pending concerns you may have. 

  Thank you for allowing us the opportunity to do so.