Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 500 rounds of PMC .44 magnum ammo from Natchez on 4/24/2023. After receiving the ammo, I attempted to fire 25 rounds at a range session. I only made it through 17 rounds before I decided to stop using the ammo. Out of 17 rounds, (I used Two different revolvers) I had 6 rounds that failed to fire. That is a 35% failure rate. You can see from the photos that the primer is being struck solidly. I believe this ammo is not safe to use. I contacted Natchez about returning the defective ammo and was met with some indignation by email and a total lack of concern. They stated that I would have to take up the problem with the manufacturer and that it wasn't their responsibility. When I suggested that they may be selling a defective product the response was indifference. It is very concerning to me. A responsible company would be concerned about the products they represent and sell to the public and not try to shrug off responsibility. I did not buy this ammo from PMC, I bought it from Natchez.

  Business Response

  Date: 05/22/2023

  We appreciate the opportunity to respond to this complaint. Anytime there is a problem with ammunition, our normal procedure is for the customer to contact the manufacturer directly. This is outlined in our return form as well as our website due to the liability with ammo. Manufacturers are more than wiling to work with customers when there is a problem and they are also better informed of issues and solutions about the products they have produced. We have not had any other complaints regarding the ammo in question after selling hundreds of boxes to other customers. However, we do want every customer to be happy with their purchases and will be glad to take back the ammo for a refund. We will be in contact with Mr. Childress to arrange for the ammo to be picked up and brought back for a refund. It was not our intention to turn the customer away with no resolution and we apologize for the inconvenience. We consider this matter closed at this time. 

  Customer Answer

  Date: 05/23/2023

  
  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of 1,000 rounds of 9 mm ammunition from Natchez shooters. upon receiving my package I learned that the 1000 count was in loose rounds I immediately made contact with Natchez Shooters to inform them that after searching the description on their website nowhere did it indicate that I was purchasing loose rounds as I would not have made that purchase had I known. I advised the first representative that I would check again just to make sure that there wasn't something I was missing I did go through the advertisement to find that in the description it still didn't indicate anywhere that I was purchasing loose rounds. I made contact with the 2nd customer service representative and advised them the same at which time the customer service rep gave me the opportunity at my own expense to ship the ammunition back.after explaining to the representative that the description didn't say anything about loose rounds as well as reading to him the invoice that I received from Natchez Shooters in description it said nothing about loose rounds at which time the customer service reps demeanor had changed and reiterated his position that there was a picture that if expanded on your device that it can be made out that the box indicates loose rounds. We further discussed and were in agreement how most companies use any pictures just for a generic visual but again it's the description that indicates what your purchasing and neither on Natchez website nor the paperwork I was sent with my order indicated that I was receiving loose rounds. I've read countless stories about people purchasing loose rounds and not receiving the correct amount thus the reason I choose not to purchase loose rounds.

  Business Response

  Date: 04/04/2023

  Thank you with the opportunity to respond. We have received the complaint and have looked into the details of the complaint. Although it does not state in the description that it is loose packed, it does show that it is bulk/loose packed ammo twice in the product picture. The picture shown is not a generic picture as the part number for the item is also clearly displayed in the picture. This item is a factory sealed case from the manufacturer and they are sold as we receive them from the manufacturer 

  We are willing to email a return label to cover the return shipping on this but he would still be responsible for the original shipping, Mr. ********* is more than welcome to send the ammo back, and exchange it for a boxed ammo (pricing may be higher on those) or a refund on the merchandise. 

  Thank you, 

  Natchez Shooters Supply

  Customer Answer

  Date: 04/04/2023

  
  Complaint: 19894772
  
  I am rejecting this response because:  The failure of a company to fully disclose via description of what their selling should not come at any expense to me causing me financial harm. As for the pictures twice it may say it but as I mentioned that "MOST" use catch all pictures supposed for a moment someone used a small smart device how would someone know that they would have to click on the picture and enlarge it just to find out what they are buying even at that there is still no notice that one must do that to get all the information to make an informed purchase, but what can be taken away from this is it "WAS NOT MENTIONED IN THE DESCRIPTION" I greatly appreciate the quick response in the mater
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 04/06/2023

  We want our customers to be happy with the products they purchase. We have decided to send you the return label to send the ammo back for a full refund including the original shipping. We feel this is more than a fair offer and consider this matter closed. 

  Thank you for your business.

  Customer Answer

  Date: 04/06/2023

  
  Complaint: 19894772
  
  I am rejecting this response because: what I really wanted is for the representative to say I was correct and I would have left it at that! When this option is not available I ask for the company only to be honest and take accountability for their actions in conducting business. To me my word and my reputation is at the the top of the list of the things most important to me. To "ATTEMPT" to talk down or demean someone because they are correct and a company doesn't want to admit fault are not attributes of a company who claims "THEY WANT ALL THEIR CUSTOMERS TO BE HAPPY" Even though I rejected your offer because it sounds like your doing it to save face publicly instead of genuinely caring about the people who keep you in business and write your paychecks!!! Please remit these statements for your records through this unwanted exercise I never once became angry in the least furthermore "I CONSIDER THIS MATTER CLOSED" The only remedy I sought was for natchez shooters to admit fault and offer remediation of which I would have refused as "EVERYBODY MAKES MISTAKES" All anyone needs to do is admit when your wrong and not try and turn it around on someone calling you out on it.When people get ready to purchase from Natchez ammunition I want them to know the "CALIBER" of company they are dealing with.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:09/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sep 2 at 8:20am I received the email promo from Natchezss which stated that Vertx Gamut 2.0 backpack is on sale for $122.66. But on their website it did not show this price and even with provided promo code it was $156.05. I sent an email question to their support on how to get the $122.66 price from my promo email. And they eventually responded that it was a mistak? on their end and there is no such a price. After that they did not offer anything else, so after some time I asked them if they gonna honor their promotion that I've got. And after a long chain of emails (I guess) and waiting periods on their end to consult with superiors, they finally responded (at 2:05) that they will honor it, but I need to call them to place an order. I called them as soon as I received that response. And the rep there took my order, added the backpack to it. I wanted to add to that order something else to save on delivery, but I wasn't sure what exactly, the rep said he is going to put the order on hold and I can call back later. I called back 15-20 mins later to finish my order and found out that those backpacks are sold out! Long story short - by the time they finally told me they gonna honor their own ad, the item that I wanted to buy since the very morning was already sold out. May be they even knew it was sold out so they agreed to that lower price. I don't know. What I know is that the email promo that I've got was a Public Offer and they should have sold me the item. But insted I've lost it during that sale. And I want a decent compensation for my frustration and ruined sale. I made the order #******** on Sep 4, so the compensation may be done by some refund on that order. But it should be decent. Because that Labor Day sale was very unpleasant for me, to say the least. Attached are the promo that I got in the email and the promo that they changed later on their website.

  Business Response

  Date: 09/13/2022

  There was a mistake in the pricing the morning the ad was sent out to customers but it was quickly fixed once it was brought to our attention. Mr. ****** had emailed us regarding the pricing and we responded to his email at 3:05 pm ET for him to call in for that price. The bags that were on this sale sold quickly due to the fact that they normally are not offered for a sale price. Mr. ******'s first call was at 3:55 pm ET and after listening to that call, unfortunately the salesman did not explain that the bag was already sold out at that time. We had honored the price for a couple other customers that morning, who called us immediately instead of waiting on emails to be answered. We could have done the same for Mr. ****** and our intention was to do that before they sold out. 
  I see the order that was made after that, for a different bag, was given the sale price and also the promo that was offered that day. We cannot go any lower on the price of that bag, given the two discounts already applied, however I will have the shipping refunded on the order to help with the frustration that was caused by the pricing error on our part. 

  Business Response

  Date: 09/19/2022

  The regular price of the item was $197.99 plus shipping. The bag was on sale for $148.49 which is a discount of $49.50.You also received a promo of 10% off that price which was a discount of $14.85. Those two discounts together equal $64.35 which have already been given. We are offering another $15.12 with refunding your shipping which would bring the total discount to $79.47 over what this bag would have cost outside of the sale.  We feel this is more than fair and is as low as we can go on the item. We are issuing the shipping credit and consider this matter closed at this time. 

  Customer Answer

  Date: 09/19/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  

  You consider it resolved. I consider otherwise.

  I already explained what and why. You forget that besides a monetary compensation there is a moral side of the case.

  I don't know how many times I have to say that it was RUINED HOLIDAY SALE. Now you add up your arrogance and attitude to it.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have charged me for an order I never placedand never received

  Business Response

  Date: 08/30/2022

  This person's card was use by fraudulently by some one to place an order with our company. Our accounting department received a charge back. We tried to reach the customer but did not have a correct number. Last night we received a call  from Mr. **** and explained  what had happen. Our accounting will not be sending any more statements  to him. we are sorry for any inconvenience this may have caused