Reviews

Beware of diagnostic fees. I had 5 items on my Ford 250 I wanted fixed. I called and gave all the information on needed repairs sand scheduled a drop off for the next day. I drove one hour to get to the location and had arranged for my daughter to pick me up from the dealership. Then I was told that I would be charged $199 per item being diagnosed for a grand total of $1000! I was not told this when I called to schedule repairs. Now I know why they were able to see me so quickly. I was told that other customers had not been told and were pretty upset when billed. This will be my last trip to this Ford dealership.

It is customary in the automotive industry to have a diagnostic fee for each item to diagnose. In the event that there are 2 different concerns that are related to the same system then there would only be 1 diagnostic fee. I do apologize that this was not made clear at time of making the appointment. We appreciate.your feedback and will address this matter with our Business Development Center.

When I purchased my vehicle here oil change/tire rotation is included. I took my car in for service for oil change/rotation, and I was given a MultiPoint Inspection by Samuel C*****. The multipoint inspection indicates "brakes in normal working order.." However, they also showed 1mm for front. 5mm for back, and quoted me for front brake/rotors/sensors. I had to go back into the shop and ask for an explanation. I was advised that the system they use for inspections had "automatically generated responses" and they clicked the wrong option. I do not feel that the severity of the situation was understood. I depend on my mechanic for accurate/honest diagnosis, and I did not receive that in the slightest. In addition, I had my regular mechanic check into my brakes. When he serviced my car he also checked the rear brakes since my original diagnosis was sloppy to say the least. My rear brakes were measuring at 1mm. I understand mistakes happen, however, this misdiagnosis put my safety at an extreme risk. Lastly, I was quoted over $400 for just front brakes/rotors/and wear sensors. My usual mechanic ordered 2 front brakes/rotors/sensors and 2 rear front brakes/rotors/sensors for less than $500. TLDR: Seek a second opinion.

Advisor did realize that the invoice did not reflect the multipoint inspection correctly and made customer aware of the error before she left. Tech measured 1 mm on front and 5mm on rear. Advisor apologized.to customer for this error.

I made an appointment in July and the earliest appointment was at the end of September. My transmission is shifting weird and I have a warranty. My battery died two days before so I asked them to replace the battery and a pipe that was causing an emission fuel leak. It took them a week to even look at it. The entire time I didn’t receive a call giving me updates. Out of the 10 or so calls i made they only answered twice. When he answered the first time he said he was about to call me which tells me they knew my number and purposely didn’t pick the phone up when I would call after. Week or so later I called and he informed me that the battery was fixed as well as the pipe and even gave me the pricing for it. I was told the mechanic needed to test drive the car since no codes showed for the transmission. I was advised my car would be done in about 5 days or so, he would call and let me know. After the 5 days of not receiving a call I showed up and I explained my frustrations. How I been finding rides the past 3 weeks and ubering everywhere, the guy didn’t want to listen. He gave me his extension to shut me up and told me he’d call Thursday. Thursday rolls around, the 4th week, and I received no calls. I called and left a voicemail twice on his extension Friday and Sat. Eventually the Tuesday after which made it 35 days of my car being there, I decided to show up and ask for my car back and pay for what was done. I was stressed and broke and just needed my vehicle. When I asked for the car back they drove it around front and said they’ll leave the ticket open because the pipe for the leak was on back order and they haven’t looked at the transmission. Didn’t mention battery. Said I didn’t need to pay and they’ll let me know when the part comes in. I drove my car to work and when I got to work my car died. They didn’t change the battery. They very well knew when I drove away my car would die at some point. Instead of fixing my car they left it sitting for a month.

Service Director spoke to customer as soon as he read review. Offered to send a remote technician to check battery and replace if needed. Part is still on national back order and told her he and advisor will keep her updated when part arrives.

I bought a 2018 Ford Escape w/extended warranty. I was then told it would need a remanufactured transmission. since they had my car foralmost three weeks. I had to rent a car that costs me over $1400.00. Now they are telling me it would be 4 weeks or longer to get the transmission in. If I had to do it all over again. I would not buy ANYTHING from them.

The 3rd party extended warranty that you have states in contract that they will only pay for 5 days of rental. We have no control over how many days they will approve. We did inform your warranty company that the transmission that is needed is on a national back order so they are sending us a transmission that would be here sooner. We will contact you as soon as it arrives so you can bring your vehicle back in for repair. We do apologize for any inconvenience that this may have caused.