ComplaintsforLangley Roofing

• Initial Complaint

  12/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/12/21, Langley Roofing installed two power vent fans to cool the attic. The cost was $700 for parts and labor. In June 2022 one of the fans began making a low frequency noise rumbling noise loud enough to be heard downstairs. The noise was so loud I had to turn off the circuit breaker controlling the fan. I contacted Langley on 6/16 and project manager (PM) come out to diagnose the problem. When the circuit breaker was turned back on the sound was not replicated and the PM left. I then found that the fan had to warm up at least 30 minutes for the rumbling noise to begin. I called the PM and he agreed to return soon to again try to troubleshoot the problem. He also said there was no urgency because the fans have a five-year warranty. The PM did not call to reschedule so I called and left voicemails on 9/1, 9/12 and 9/14. None of my messages were returned. The PM finally returned in early October and inspected the fan which was again making the loud rumbling sound. The PM agreed the sound was not normal and my wife heard him make that statement. The PM said he would talk to the owner to discuss next steps. To my astonishment, the PM sent an email on 10/6 saying the sound was "perfectly normal" and that a warranty claim was not "justified". I have since had five people over to listen to that fan and all five signed sworn affidavits saying the sound is so loud that it can be heard all the way downstairs and was loud enough to prevent one from sleeping upstairs. I asked that the owner call me to discuss but he refused. I received a letter from Langley Roofing on 10/11 disclaiming responsibility and telling me to contact the manufacturer directly because "we do not warranty the materials we install [and] Lomanco will not accept claims from us." I called Lomanco, described the issue and they sent a replacement motor. They also told me contractors make warranty claims all the time. I then paid another contractor $280 to replace the motor.

  Business response

  12/21/2022

  Your request for reimbursement of $280 is denied and not warranted for the following reason(s).

  The service we provided is backed by a workmanship warranty on our labor. We do not warrant the material.

  Any materials utilized by Langley Roofing and incorporated into the Work performed on your property, including but not limited to, shingles, flashing, decking, sheathing, insulation, and the like (the “Materials”) may be covered by separate manufacturers’ warranties, and this Limited Warranty does not affect or alter any manufacturers’ warranties applicable to such Materials. This Limited Warranty provided by Langley Roofing is applicable to workmanship only in connection with the installed Work, and Langley Roofing is not separately warranting the Materials apart from applicable warranties which may be offered by the manufacturers. It is the responsibility of the Owner to complete and submit any registration materials which may be required by any manufacturers of Materials installed. 

  We installed this vent in 2021. Your home didn't suffer a leak or any other damage as a result of Langley Roofings workmanship. The loud noise was due to a manufacturer defect. We gave you the steps to remedy this defect. You took those steps to remedy the defect. It was your decision to hire someone else to replace the motor inside the vent. This complaint was for a loud motor and not for a workmanship defect. 

  Customer response

  12/22/2022

  Complaint: ********
  I am rejecting this response because: Langley Roofing fired me as a customer om 9/23/22 when they returned my deposit for additional work to be done at the same time a new vent fan motor was to be installed. My repeated requests to have the owner contact me were ignored. The project manager also ignored repeated requests to contact me and did not do so until October, after the one-ear labor warranty had expired. That project manager initially insisted that the motor was operating normally, yet in Langley's response, they admit the motor was defective. Langley says the decision to have another contractor install the replacement was up to me. I didn't have a choice because they washed their hands of me when the returned my deposit. Additionally, in light of the project manager's original claim that the fan was operating normally, why would I trust them to replace the new motor correctly?  

  **** ********

  Business response

  12/22/2022

  We don't know if it was defective or not. We are going off what you claimed. The service provider you needed to replace the motor should have been an electrician which we are not licensed to do. Regardless, this was a material warranty claim. Our workmanship didn't fail. The motor did. 

  Customer response

  06/13/2023

  The purpose of this email is to inform you that my complaint against Langley Roofing, ID ********, has been satisfactorily resolved.

• Initial Complaint

  07/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: The week of 18-24Jun2018 The amount of money you paid the business: $7,034 What the business committed to provide you: • Roof repair/replacement and cleanup. o 5 – yr. guarantee of no leaks; See attached quote #**** and #**** for full details. What the nature of the dispute is: The installation process was a complete nightmare. First, Langley sent out a subcontractor for the installation. We did not hire a subcontractor. We hired Langley. Secondly, Langley’s project manager who was supposed to be on the job its entirety, was rarely on site, leaving the homeowner to defend the installation process Quality Control on their own. Mrs. ***** had to leave her job in Athens, AL and come back to Ringgold, GA – using a week of her own annual leave - to oversight the installation of the roof. She tried multiple times to contact Mr. Langley with the issues happening on their property and he never returned her phone calls. Thirdly, the subcontractor installing the roof put their foot through the ceilings in two bedrooms in retaliation for Mrs. ***** being on sight oversighting their work. Fourthly, the Langley employees who came on sight to repair the new holes in the ceiling and the entryway ceiling leak repair wouldn’t even cover the contents of the rooms damaged before they began spray painting the repaired areas. Therefore, paint would be sprayed all over the contents of the interior home’s walls, floors, and furniture had Mrs. ***** not stopped them. Mrs. ***** purchased the plastic and materials to cover the contents, cleaned up all the blown insulation that was dispersed throughout the rooms whenever the roofers put their foot through the ceiling, then cleaned up the mess after the craftsmen repaired the ceiling holes. None of this work was completed by Langley. It was completed instead by Mrs. *****. Again, the Langley project manager was not on sight handling the fiasco. And finally, the updated quote to repair the roofing, inclusive of the decki

  Business response

  07/19/2022

  The roof was installed in 2018. All information that is referenced in this complaint is what happened in 2018. Langley responded to the *****s in a manner to which both parties agreed in 2018. Both parties left satisfied and made whole by the end of the project. 
  Presently, We were called out on a service request on May 3rd. We quickly diagnosed the problem on May 5 and sent them an estimate. The water leak the roof has is from debris build-up at the gutter-to-roof junction. We've detailed the problem/solution with the customer. They disagree with our assessment and that's why they are sending this complaint. It is a gutter design rather than the roof or flashings. Our tech identified this with proof of pics. 
  See the attached pictures as we have sent the same to the customer. See below the response from the customer when we sent the repair quote. 
  
  Customer
  Received: 05/05/2022 10:24AM
  
  Thank you for your quote and quick response. With only a lump sum estimate given, it is difficult to see how much of this estimate was considered as warranty under the original roof installation that was to address this very same leak in the original roof replacement. Can you please break down the estimate so we can see the individual charges? 
  Also, we are not seeing the repair of the ceiling in the entryway; again, where the original leak was never addressed. This will also need to be repaired/replaced now due to additional extensive damage from the unaddressed leak.

• Initial Complaint

  04/11/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Langley Roofing was contacted to do repairs on roofing and siding. They came out took pictures gave estimate. Estimate was above insurance estimate was negotiated to lower cost. Agreement was signed they said they would be out to do repairs. They never came nor called to say they weren’t going to do work. They took a piece of siding from house to match. Called to have them return piece of siding several times and they still have not returned it. The complaint is not honoring work agreement and not calling to say they weren’t and not returning siding. Insulation on house is bring rained on due to siding missing.

  Business response

  04/19/2022

  Siding was taken from the house to get a color match. Siding has been returned to the customer. Customer canceled the job. As with most in our line of work, everyone is backed up. We apologize for customer having this experience. 

  Customer response

  04/19/2022

  
  I am rejecting this response because:
  Sincerely,
  ***** ******

  The owner called and acted  like nothing happened and said he was coming out on Monday to do roof. Only reason he called was because of this complaint being filed.  He returned the siding and just put it in the ground instead of putting it back on the house. I filed this complaint for my 83 year old mother he did not even have the common courtesy to put it back on the house. He did not do the work has promised and this is unresolved 

  Business response

  04/26/2022

  We were set to perform the work the 18th of April. When I called the customer to inform of the schedule, they The informed us they didn't want us to do the work. She insisted I return the piece of siding to the job site that day. I informed them it would Monday. She hung up on me. I made arrangements to return the siding late afternoon per her request. 

  The reason why I had the siding in the first place was to match it from the supply house. 

  I didn't reinstall the siding because she had informed us she didn't want us doing the work. So I returned the siding and placed it on the ground. The insurance has paid to have all the siding on that area replaced anyway. There's no need to place it back up. Since we were fired from the job, I didn't want to be liable for any patch work. 

• Initial Complaint

  11/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted Langley Roofing about what appeared to be a leak in my bathroom ceiling. They stated that the 3 boots in my roof needed to be replaced for $450. I scheduled the service with them and had all 3 boots replaced. The leak continued and worsened over time. I contacted Langley Roofing again to let them know their repair had not fixed the leak (the damage to my plaster ceiling was becoming significantly worse) and they returned. The estimator said it must be a "drip edge" for another $450. I knew this would not be the problem as the leak was higher and quite a distance from the gutter line. I contacted the owner of the company, Jeremy L******. He came to my home but did not have a tall enough ladder. He said he would return at 9am the following morning. He never returned. No phone call. No communication. Just a no show. I then called another roofing company who identified a completely different issue and told me that the boots that Langley Roofing had installed were not done correctly. Instead of the boot being placed under the shingles, they were placed on top of the shingles and the nails went right through them creating holes. This would help to explain why the leak worsened significantly after Langley Roofing came to my home. At this point I asked Jeremy L****** for a refund because they had not fulfilled their obligation in repairing the leak. They also hadn't done the boot replacement properly. Jeremy L****** said he would provide that refund if I sent him a copy of the invoice. I sent that invoice to him on October 6, 2021. I have never received my refund from Langley Roofing. I have followed up several times and Mr. L****** assures me he will issue the refund....and then he never does. He said he would issue a refund to me on October 6, 2021 and it is now November 21, 2021 and no refund has ever been issued. (Please see attached). I would like an immediate refund of the $450 I paid to this company as promised by the owner, Jeremy L******.

  Business response

  12/20/2021

  Business Response /* (1000, 8, 2021/12/09) */ Customer was refunded on 11/23/21 as promised by Langley Roofing.

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