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Business Profile

Specialists

The Allergy & Asthma Group of Galen

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Allergy & Asthma Group of Galen's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Allergy & Asthma Group of Galen has 6 locations, listed below.

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    • The Allergy & Asthma Group of Galen

      1720 Gunbarrel Rd STE 400 Chattanooga, TN 37421-3192

    • The Allergy & Asthma Group of Galen

      4980 Alpha Ln Hixson, TN 37343

    • The Allergy & Asthma Group of Galen

      101 Crye Leike Dr Fort Oglethorpe, GA 30742-4056

    • The Allergy & Asthma Group of Galen

      2200 E 3rd St Ste 200 Chattanooga, TN 37404-2745

    • The Allergy & Asthma Group of Galen

      2253 Chambliss Ave NW STE 401 Cleveland, TN 37311

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What a joke. Went for testing, followed all of the clinician's instructions, stopped any sprays as instructed - after testing - I'm not allergenic to anything ?? This was immediately suspect after years of allergies. Went to the Allergy Clinic of Chattanooga - super professional, they even did a histamine test to make sure the allergy test results were correct (Galen did not). Guess what I am still allergenic to 17 different substances. Perhaps Galen clinic had either bad testing materials or a staff that was not trained properly.

      Business Response

      Date: 09/29/2022

      We apologize that this patient does not agree with our testing or the results. Since the patient and provider could not come to a therapeutic agreement, we have written off the patients balance as requested. 

      Customer Answer

      Date: 09/30/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    The Allergy & Asthma Group of Galen is NOT a BBB Accredited Business.

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