Complaints

This profile includes complaints for Tennessee American Water's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tennessee American Water has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tennessee American Water

  109 Wiehl St Chattanooga, TN 37403-1403

• 

  Tennessee American Water

  600 N Cedar St Whitwell, TN 37397-5116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my house this past summer. I live alone. I don't water my lawn. I don't wash my truck. Nothing in or under my house leaks or runs. I do laundry every other week and rarely use the dishwasher. Tennessee American Water says I have used about one thousand gallons of water a month. This is absurd. I've called 10 times in the past two weeks to get this resolved. No one from the local office will call me. I have photos and videos of water sitting in the water main valve box by the street which is TN American Water property and responsibility. They even documented that was an issue with the valve box when they came to turn the water on but have done no repairs and say nothing is leaking. There is no water in my neighbor's valve box. Please help!!!

  Business Response

  Date: 03/17/2025

  To Whom It May Concern:
  
  This is in response to BBB Complaint Number ******** for ***** ***** regarding his water bill and his claim of high usage.
  
  After reviewing Mr. ******* account and water usage history, we have determined that his recent bill includes accumulated charges of water consumption that occurred over several months, during which his account was inactive. In this case, “inactive with consumption” means that water usage was recorded, but the account was not properly set up or billed during the period of use. Essentially, this situation indicates that Mr. ***** used water from August 2024 – February 2025 without paying for it, and the charges for that usage were not previously billed.
  
  As a result, Mr. ******* recent bill reflects the water consumption for those months, which has now been back-billed. We understand this may be an unexpected charge, but we want to emphasize that this back-billing is based on actual water usage, and it is standard procedure for situations where consumption occurs without an active account. We have reviewed his account thoroughly to ensure that the charges are accurate and correspond to the water used during those months.
  
  Sincerely,
  Tennessee American Water

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Septemper 2024 My issue is that I have been attempting to pay my water bill for over a week now. Apparently no one at Tennessee American Water has a clue as to what they are doing. When you call their customer service number listed on the water bill they give you wrong information. I am sure they give you the information that they have but it is wrong. I was told you could pay your bill at Walmart which is true but ********* registers always have issues and will not except your pin numbers for payment. I was told by TAW customer service the bill could be paid at *********. Wrong! I went there and they said no we do not except water bill payments. Called TAW back again the next day and was told ********* was on the list but i told her they said no they do not except payments. She gave me four more names of places to pay the bill but i called and only one lady said they except payments. I haven't been there yet so i can't say for sure. You can call in your payment but you are charged a fee for making your payment over the phone. I was told by TAW customer service that you can mail your payment but it will take seven plus days to get there and be excepted. Mail it early or you will be charged a late fee. Tennessee American Water Company is the worst company i have ever had to deal with. They also have on their list of payment locations ***. This pharmacy has been closed for the longest time.

  Business Response

  Date: 10/01/2024

  To Whom It May Concern:
  
  At Tennessee American Water, we offer five convenient payment options for our customers to pay their water bills. This information is available on our website, ***************************************************************************
  
  Pay Online: Customers can log into MyWater to pay with their bank account (no fee) or credit card ($1.95 fee*) or they can make a one-time payment through amwater.com/billpay ($1.95 fee*). Customers will need their 16-digit account number handy.
  
  Automatic Payments: Customers can sign up for Auto Pay through MyWater at ******************* and their bill will be paid on time, every time, directly from their checking or savings account (no fee) or by credit card ($1.95 fee*).
  
  Pay by Mail: Customers can use the envelope provided with their bill and send the payment with the payment stub to: Tennessee American Water, **** *** ***** ***** ******* ** **********. No cash, staples or paper clips, please.
  
  Pay by Phone: If the customer does not have questions about their bill, they can call ************** to pay by phone using a ***** *********** ********** ******** ******* or bank account ($1.95 fee*). Customers will need their 16-digit account number handy.
  
  Pay In Person: Customers can find a list of authorized locations accepting Tennessee American Water payments by visiting tennesseeamwater.com > Customer Service & Billing > Billing & Payment Info. Payment locations and terms change periodically, and some locations charge for this service. Customers are encouraged to call the location first to verify they still accept payments for Tennessee American Water, as well as the fee information provided on this site. Please note these locations DO NOT accept payments by mail.

  Customer Answer

  Date: 10/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:  I was told by several people at TAW that the bill could be paid at numerous locations.  Which it could not.  I ended up having to pay in order to pay my bill because the employees at TAW do not have a clue at what locations the bills can be paid.  I paid out of my checking account and was charged $1.95 to pay my water bill.  Refund my $1.95 and train your employees so that they know what they are doing. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told that I would have my water turned on within the day, water never got turned on. I called to check on it, and representative never requested for my water to be turned on. I’ve been without water in my new home for 3 days and now they want me to wait even longer.

  Business Response

  Date: 07/03/2024

  To Whom It May Concern:
  
  Tennessee American Water allows up to three business days for a turn on and does not guarantee same day turn on.  The water service at the address was deactivated on Friday, 6/28/24 as the previous account holder requested.  The customer contacted the American Water customer service center on Saturday, 6/29/24 to request their water service be activated the same day and was advised that their water service could not be guaranteed to be turned on the same day nor on a weekend.  The customer called again and was advised the water service would be turned on 7/2/2024.  The customer contacted the call center a third time, and the call handler cancelled the original order and rescheduled it as a different type of work order to expedite the turn-on process.  The water was turned on 7/1/24 at 1:53 PM.
  
  If you have further questions or concerns, please feel free to reach out to me.
  
  Sincerely,
  ******* ********
  Field Operation Specialist

  Customer Answer

  Date: 07/05/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  The issue was that I was told three different things by three different people. It would be a great idea do educate employees so mistakes like this don’t happen again.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a broken water line that is Tennessee American's issue. They dug up my yard on April 8th and were supposed to send someone to fill in hole and reconnect my watering system. So far I have heard from no one and every time I call they say someone will get back with me. I am going to continue to call but this is unacceptable.

  Business Response

  Date: 05/10/2024

  To Whom It May Concern: 
  
  On April 8, 2024, our distribution crew made several repairs to Ms. *****’ service line, including renewing the service from the main to the customer line and replacing the setter for the meter box. While onsite the crew damaged Ms. *****’ irrigation line. Tennessee American Water contacted *** ******** to repair it. Once the irrigation line was repaired, our Field Operations Supervisor returned to the premise to ensure the customer’s safety with the exposed hole by placing cones and caution tape around the hole to barricade it. The supervisor also had hay and grass seed applied to complete the restoration. However, Ms. ***** requested to have sod laid instead of grass seed. Tennessee American Water agreed to lay sod as the customer requested and she is on the list to receive sod by a third-party contractor.  
  
  I spoke with Ms. ***** on April 29, 2024, and May 9, 2024, and provided her with an update on the next steps. She expressed her frustration with the miscommunication from the beginning of this process with Tennessee American Water and the insurance company, but she also expressed appreciation for the local office communicating with her now and fulfilling her request to have sod put down in her yard.  
  
  If you have further questions or concerns, please feel free to reach out to me.  
  
  Sincerely, 
  
  ******* ******** 
  Field Operation Specialist 

  Customer Answer

  Date: 05/10/2024

  Good Afternoon,

  
  

  I did hear from Tennessee American Water thanks to you.  They have now finished most of the work and are working toward completion.  I was unsure if they actually paid attention to complaints to BBB but they obviously do.

  
  

  Thank you for all your help

  
  

  **** *****

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reported a water flow problem to the property in December 2023. There was a field technician and other field representatives check they old valve and agreed it need to be replaced or removed. It was not replaced or removed. There is a water flow problem to the property and the old valve is believed to be the issue due to the inability to ensure it’s opened fully. The old valve can not be turned so until it’s removed we can not determine if that is what is restricting water flow to the property. Attached is the photo on the new shut off installed on top of the old valve. This photo was shared to the field rep and also directly to TN American Water Customer Care. A field rep at the number ************ went to the property on Jan 8th and I was told the part would be ordered for replacement. That part was not ordered. Another tech went out and installed a new shut off above the valve that is causing the water flow problem. The water pressure to the property when tested reaches the minimum required pressure to the house but when 2 or more sources are in use the water pressure drops very low. This was the issue discovered and originally reported and now we are almost 90 days into this issue with no resolution. The photos attached below show the valve issue as reported by two plumbers prior to the new shut off being installed. The valve is restricting flow to the property.

  Business Response

  Date: 02/28/2024

  Complaint ID: ******** * ***** ********
  
  To Whom It May Concern:
  
  A field service representative (FSR) visited the customer’s home on February 16, 2024, and opened the side cut off value on the meter setter all the way to help with the water flow. When I spoke to Mr. ******** on February 19, 2024, he stated the water pressure did not improve.
  
  A distribution supervisor also spoke with Mr. ******** on February 19, 2024, and advised him that the area where his home is located has low pressure, however we would send out our leak detection crew to search for any leaks near his house and conduct pressure tests in the area. The leak detection crew did not find any leaks. A crew was sent out on February 23, 2024, to replace the setter at Mr. ******** home. When the crew arrived onsite, a plumber working for Mr. ******** was replacing the customer’s galvanized service lines and indicated there was no need to replace the setter.
  
  On February 27, 2024, the distribution supervisor spoke with Mr. ******** to provide an update. Mr. ******** said he appreciated all the extra steps we took to assist him.  Mr. ******** indicated that after the initial conversation with Tennessee American Water, he began to investigate his lines and found that replacing his galvanized lines fixed the problem.
  
  If you have further questions or concerns, please feel free to reach out to me.
  
  Sincerely,
  
  ******* ********
  Field Operation Specialist

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me first start this off by this has been the most h*** I’ve been thru as a consumer, a mother, and as a person. This company is so lazy and emotionless when it comes to the things THEY do such as DROPPPING THE BALL. I didn’t have any water FOR 5DAYS (12/1-12/5) WITH A CHILD WHO IS MEDICALLY COMPLEXED. You read that right 5 DAYS AND NIGHTS OF NO WATER!!! I couldn’t cook, clean, bathe me or my child as well as flush the toilets for 5 DAYS!!! First they tried to blame the local city of Chattanooga for the issue- said it was a hold up on their side as to why I didn’t have any water connection but my e-mail said something different. I called them and they most definitely let me know this was all them-TN AMERICAN WATER. They kept giving me different answers as to why which was all lies when in reality all they had to do was read the notes on my account and COME TO THE PROPERTY to work with maintenance to get it correctly on because they were cutting on THE WRONG WATER VALVUE. I had to CUSS someone out to GET HELP CORRECTLY and my water got cut in WITHIN 5 MINUTES YEASTERDAY because this time THEY READ THE NOTES & HAD A ACTUCAL TECH COME OUT TO CUT IT ON VS TRYING TO DO IT DIGITALLY. In the mist of all of this, I paid $144 PER NIGHT for a HOTEL and they only offered me $20. $20?!?!? I’m still pissed about this and I was going to let this go but when it comes to MY CHILD I will shake the ROOF about this. This was no fault of me, the company I rent from, nor the city of Chattanooga, IT WAS TN AMERICAN WATER!!!!!

  Business Response

  Date: 01/04/2024

  ****** ******** ****** *****  *** * ****** **  ************ ** *****   
  
  Complaint ID ******** * ****** * ******* ******* 
  
  To Whom It May Concern: 
  
  Mr. and Mrs. ******* became active on the account at **** ********* *** ** ************ ** ***** on December 5, 2023. The service order to turn on water was not completed on December 1st due to movement on the meter. When a Field Service Representative (FSR) returned to complete the order on December 4th, it also was not completed due to movement on the meter. Because the FSR did not read the notes from the call handler requesting that they call the customer when they were performing the turn on, we have added a courtesy adjustment to their account in the amount of $144. We also held a coaching session to stress the importance of reading notes in our customer management system prior to performing any work on premises.  
  
  I called Mr. and Mrs. ******* on December 15th and left a voice message. I followed up with an email informing them of the credit on their account and they are able to view their account on myWater, our online portal.  
  
  If you have further questions or concerns, please feel free to reach out to me.  
  
  Sincerely, 
  
  ******* ********  
  Operation Specialist 

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to for someone to explain to me about my mother's water bill, why it higer than i feel it should be for he being on Budget Program. The bill we received on 09/16/2023 was $102.63 Budget Billing-Pay This Amount on page one, but on page 3 it has Current Budget Bill Amount $43.98 which she paid,but the sent a Disconnection Notice we received on 10/16/2023 for $58.65. So, i called ************ for a explanation on this problem, but it was long wait, they said they would give me call back. Which i got a call back from number ************ on 10-16-2023 at 4:20 p.m. Eastern Time i spoke to an representative to explain my problem. The Disconnect Notice was threatening to cut off our water on or after 10/23/2023, she said to paid the amount that would equal $58.65 which came to $14.67. My mother paid the $14.67 on 10/22/2023 at 13:43:25 on **** ********* *** ************ ** ****** Now, the bill due 11/20/2023 is for $146.61 for Budget Billing, but Current Budget Bill Amount is $43.98. The 12/19/2023 Budget Billing is $131.94. I called on 11/03/2023 several times counld not get a representative to answer my call. I emailed on 11/06/2023 this problem to the ********* ****** ******* *****************, they responsed on 11/07/2023 and 11/08/2023 from numbers ************ and **************. What i need is a supervisor from Billing/Collection Issues Department. So, we can understand what is the problem with our bills and we can get a better understand why the bill is so high. You can reach us at ************. Thank you

  Customer Answer

  Date: 11/21/2023

  Yes, i have my mother's permission and authorization to file this complaint against the Tennessee American Water .  Also, we want to speak to a supervisor in the Billing Collection Department about the issue with the water bill. Also, where is the physical building located?  My mother and brother went to *** ***** ***  ************** ***** to speak to someone in person for this issue and Tennessee American Water is not located at this address.  This is would be the solution to our problems with the water company.  Thank you ***** ****

  Also, my mother made an payment on this bill although she was not sure was the actual payment was for 11/20/2023 for $87.97 on 11/17/2023 or 11/18/2023, estimate amount and payment.  ***** ****

  Business Response

  Date: 11/28/2023

  November 28, 2023
  *** *** * ****** ** ************ ** *****  ********* *** ******** * ***** ****
  
  To Whom It May Concern:
  
  A billing agent spoke to Ms. ***** **** and Ms. ** *** **** on November 27, 2023, to explain their bill. The ***** were satisfied with the information that the billing representative provided to them when they reviewed the bill with them.
  
  If you have further questions or concerns, please feel free to reach out to me.
  
  Sincerely,
  
  ******* ********
  Field Operation Specialist 

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested Tennessee American to correct a water meter reading due to repeated incorrect meter readings at my residence over the past 3 years. To date, Tennessee American Water has declined my most recent request, this is the 4th meter reading error in 3 years. I am providing additional details below. I received a bill in September showing '0' usage for the previous month. I knew this to be incorrect due to (1) this being my irrigation that had run multiple times the previous month and (2) this being the 4th time TNAM has incorrectly read my meter. After September, TNAM read the meter in October correctly which equated to roughly double my normal usage. While the meter reading is now correct, TNAM did not update the September reading, making all of my usage at the higher rate in October. I initially called TNAM on 9/29 to report this error and provided the usage from the meter to prove the meter was not 'stuck'. Additionally, it took a total of 5 more calls over the next 45 days to get a response from TNAM billing department after repeated missed commitments. I am not asking to reduce usage, but input an estimate usage for the month of September due to TNAW's meter reading error which will result in a billing adjustment (credit). Account number: ***************** Service Location: Chattanooga, TN Request to TN AM: update estimated usage to September 2023's reading due to incorrect meter reading to receive lower price per gallon on monthly billing usage.

  Customer Answer

  Date: 12/04/2023

  I received a note requesting an update on complaint ******** with Tennessee American Water.  
  
  First, thank you for your and BBB's support with this matter.  Secondly, I received a phone call from American Water on 27 November.  ***** from Tennessee American Water confirmed receipt of this feedback and that he is looking into the request.  The representative did not provide an approximate resolution time or next steps nor has the bill been revised to correct the issue.
  
  Regards,
  
  ******* *********

  Customer Answer

  Date: 12/06/2023

  TN American Water has resolved the issue.  Attached is the semi-automated correspondence from them confirming their error.
  
  I am okay to close this as resolved due to the bill being updated that fixes the error.
  
  Once again, I appreciate your and BBB's help in resolving this matter with this company.
  
  Regards,
  
  *******

• Initial Complaint

  Date:10/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our monthly water bill has been increasing to over $100 per month, and we have not increased our water use. There are just the two of us here, and these bills are too high. We would like someone to check into this and reduce our bills to the rate we were used to paying, which was about $30 a month for the first two years we lived here. The last two years, they have been over $100 per month.

  Business Response

  Date: 10/05/2023

  To Whom It May Concern:
  
  On October 4, 2023, a Tennessee American Water field service representative (FSR) ran a data log on the customer’s meter. The data log indicates a continuous leak starting on June 30 through October 4. The results are attached for reference.
  
  When the FSR was onsite there was no movement on the meter which typically means a toilet is hung up and is running constantly. The FSR spoke with the customer, and she confirmed they did have a toilet running. The FSR left a leak detection kit with customer to use when needed and advised the customer to contact the landlord to get the toilet fixed.  
  
  If you have any questions, please feel free to contact me.
  
  Sincerely,
  
  ******* ********
  Field Operations Specialist  

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had TN American Water install a meter for my irrigation system a few months ago.I cost well in excess of $600.00. On Sep 3rd early AM , My neighbor called and told me that water was spewing all over the street from my Water meter. I was in transit from having been out of town. I arrived home a couple hours later and found my neighbor who had turned the water off. After a little inspection we found that the Irrigation meter connection to the irrigation system was no longer intact. I was able to turn off just the water at the irrigation meter,thereby allowing us to have water service to our house. I called TN American next day and reported the leak. I replied NO to a questiopn as to whether it was an emergency. I was told someone would be here in about a week. Eventually I got an email saying they had been here. I turned the valve on and found the leak was still wide open. I called again a was told the TN AM reps had read the meter and found it to be working well. Wow!!! I reiterated that I have a major leak and my grass needs water badly. Today ,after waiting another couple of weeks I find that the Rep who took my information and actually told me she had put a rush on the timing,must have lied. If not the nice Lady , ****** , has told me she found no record of an order to do anything. ****** now says she spoke with management and someone will be here tomorrow. As a side note ****** said her manager told her if the leak is on TN Americand side they will fix it. If on my side I will have to fix it. WOW V!!!! again . After all this time I now might have to pay to repair the connection tha TN American installed!!!

  Business Response

  Date: 10/02/2023

  To Whom It May Concern:
  
  Mr. ********* meter was installed on January 18, 2022. On September 21, 2023, our Field Service Representative (FSR) checked and verified that the meter is operating properly after the customer reported the leak and turned off a valve to stop the flow of water.  On September 26, 2023, our FSR checked the meter and verified again it is operating correctly. While onsite the FSR spoke with Mr. ******* informing him the irrigation meter was on and the irrigation meter was not damaged nor leaking. The valve that Mr. ******* turned off is the valve on the irrigation system itself.  The leak is on the customer’s side which means that they are responsible for the repair.
  
  If you have any questions, please feel free to contact me.