Business ProfileforTiffany's Hair Spa

Over the past few months I had made appointments I couldn't keep. Between a domestic violence issue and Covid life got chaotic. You don't know when these things will happen, but I always stayed in contact. I always let them know as soon as I knew, most times with hours if not days notice. It was never last minute. Then on Sept. 6, 2022 I made an appointment for the next day. That evening or next morning I asked to reschedule to a new time or day. They informed me that I had to cancel or reschedule 48 hours out, but I had made the appointment less than 48 hours ago. Communications through ******** Messenger continued and we chose a new date and time on Sept. 8, 2022 at noon. They informed me that they would see me at this time and that from that point on they would only see me as a same day or walk in. However, upon arriving at the salon, at 11:45am, I was told I wasn't scheduled. I handed over my phone and they verified that I was supposed to have an appointment. Then they told me they gave the appointment to someone else and that I would have to sit and wait to be worked in. I started calling every salon in town and told them what happened, I was immediately offered to be worked in at three of them. But that isn't the only issue, when ***** was employed there and she messed up my hair by not listening. ***, the one who became my stylist, spent hours, and multiple appointments trying to fix it. I spent over a thousand dollars undoing what was done by the same place that said I was less than by giving away my appointment in front of me.