ComplaintsforAlliance Property Management

• Initial Complaint

  07/25/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  *************************** with Alliance Realty and just changed their name to 931 Realty signed a lease with me that was for 7/1/2023 to 6/30/2024 and would not give me access to the house until 7/15/2023. She also is not prorating the rent correctly and I have had a lot of expense incurred because of this. I was required to have all the utilities in my name before the lease was signed, which I did and now I have to pay for utilities that I did not have access to.

• Initial Complaint

  06/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On March 21, 2023, i received an email from *************************** stating a tree fell on my property from a wind storm 2 weeks prior, and it was causing a safety hazard. She quoted me an estimate from a company they normally use(name of company never provided) in the amount of $2090.00. In order for services to get started there was a $1000.00 deposit. I agreed with the service to start after seeing pictures of my property. However, the deposit was returned to me and there was no explanation of why and there was no invoice/final bill after services were completed. I have been calling since mid April trying to get an explanation of why my deposit was returned and get a copy of my final bill so i know what paid for. I will also need a copy for when i file taxes. I have been getting the run around from ******* since April. My disbursement was held for the full amount($810) for *** and June (but no bill to show the total costs).

• Initial Complaint

  06/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am an active duty service member that had to leave to go overseas to *****. I notified my office that I was leaving in March. A new tenant moved in the same month and it is June and I have not received my deposit and prorated rent paid and it is June. I contacted the office many times by email and phone and received minimal response. I was given another email that I responded to and they said they didn't have my forwarding address even though it was written down in my paperwork before I left. They also raised my rent when I was doing field training and didn't have access to my phone and wasn't able to provide paperwork in time their response was "to our knowledge you can have phones in the field".

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/14) */ We are sorry to hear ************ is so upset. His check was mailed out and its our understanding he never received it. We have reissued him a check and 2 day mailed it to the address he provided. If he has not received that one then he needs to reach back out to us. We have stayed in communication with him the whole time. It is our responsibility as property management to make sure we are doing rent increases to keep up with our owners cost of living cost for owning a building. He was notified properly in time frame per his lease. Consumer Response /* (3000, 7, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received my check for my deposit in the amount of 750. Bug I also had to pay a full months rent even though I moved around March 7. I know someone else moved into the apartment when don't get the pro rated amount back for the rent I paid in March?

• Initial Complaint

  06/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Through Alliance Realty I chose a apartment through them that I had never went to see. I had just seen photos online. I paid a $**** deposit, Additional fees, and also first month rent which was also $****. June ****** was my move in date. On June ******* I arrived to the apartment with my uhaul ready to move in. When I get there the apartment was dirty and was never professionally cleaned. So that postponed my move In day because they had to get the cleaning professional to come out and clean. Then while I was walking through the apartment checking it out a mouse ran out the closet. I called the office immediately to let them know. The off office manager ******* and the receptionist explained to me that it wasn't a big deal and that it was probably just a straggler and tried to convince me that it was okay and that they would have a exterminator come out and spray. I explained that I wasn't comfortable moving in knowing that I had seen a mouse and knowing that it could be a possible mice infestation inside the building. I expressed that I either wanted my money back or to move Into one of there other units. ******* explained that they couldn't do either and just gave me a $** credit . I had no choice to move in so I cleaned the apartment and the following day I seen mice droppings. I do not want to live in this condition and felt like the office could have done more to accommodate me. I am very disappointed in the company and fee like this has been a horrible experience.

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/06/14) */ We worked hard to satisfy all the complaints that ********** had. We expressed our concern that one of our vendors did not complete the job they were asked to do. We quickly got another cleaner over there and cleaned the unit for her. When she got to her unit she first called about a mouse that ran across her floor. We told her we would call the pest control company and we did. They were able to go out within 2 days. We told her while she was waiting if she wanted to buy mouse traps she could and bring us the receipt for those and we would reimburse her. We also gave her a $** credit on her account because of the inconvenience of the unit not being 100%. We spoke with her several times a day reinsuring her we were working on getting this resolved. We explained that there was new construction going on by her building and that could be why she saw 1 mouse. (noone else in the building has any issues with mice we are thinking its just because her unit had been vacant) She also viewed the unit before she moved in. Since we could not satisfy her concerns we refunded her security deposit and her rent and let her move out.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I rented a townhome from them from 04/XXXX-XX/2021. I put in a 30 day notice in November 2021 to let them know I was terminating my lease early due to a move out of state. I understood I had to pay a $*** fee and that I was responsible to pay rent until they rented it out again. I filled out the proper paperwork and paid the fee 30 days before my move out day. They told me I was required to provide a receipt for a professional carpet cleaner, so on my last and final day (12/17/21) I went in person and turned that in to the receptionist, as well as, my 2 keys. They told me they would rent out my townhome as soon as possible and do everything they could to rent it since I was still going to have to pay until it got rented. It's been over 2 months now and I am still paying with no update on a new tenant. After moving out I received a call weeks later asking if I moved out yet or turned my keys and receipt in. Weeks went by and I hadn't heard anything so I reached out to them via phone and was told I would receive a call back providing the information for my move out inspection since they didn't have any at the time. The inspection wasn't done yet after a month of being vacated and they still had no information and asked again if I turned my keys in yet. Since then I have emailed them about 4 times and called their office multiple times inquiring about my account/inspection and have gotten no response back. The manager is never available to talk on the phone, so I can't get the information I need. Also, my tenant portal is now deactivated since I moved out and they won't reverse it even though I am still paying rent and electric. Ten days ago, I called back and was told a check would be coming for me and I haven't received that or any paperwork regarding it. I emailed again to check in and am awaiting a response.

• Initial Complaint

  12/05/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  For one this company promises 24 maintenance. This is NOT true, it's in the contract and they tell you when you're signing paperwork for the application that their is. Us and about 14 other people who've lived in the same apartments have said they have the same issue, they dont have 24 hour maintenance. If you have an issue at all with your rented apartment or home they tell you that you have to fix it yourself. They tell you to pay for it yourself, go to lowes or home depot and they will charge you to fix it the right way themselves when you move out. Secondly, the trash. They don't do ANYTHING about the repulsive amount of trash. We've asked them to add more dumpsters or ask the garbage collectors to come pick up the trash because they stopped coming! Alliance has said its not their problem or job and even though this is hazardous they said it's not their problem. Please look at their Google reviews as well, they are all very true and will list more problems with this company as I can't fit all the issues with this place in this one little box. Our heat in our apartment doesn't work, since we moved it it's never worked. We nearly freezed to death last year and alliance told us they weren't going to do anything about it and to replace the entire heating system ourselves in the apartment. I've gotten horribly sick of the trash piling up. You can smell it from the other side of the road. I provided photos of how aweful, hazardous, and unhealthy this is. I'm also hoping to get these health issues out to OSHA as it's gotten so bad. There are about 50 apartments in this complex and i would guess about 120-200 people living in them. 2 tiny dumpsters is not enough and they've been told that. They refuse to contact the dumpsters collectors and the dump collectors must be contacted by the people who legally own the, (which would be Alliance). Other tentents have also said they've seen April (poperty manager) looking into their windows at night This is an invasion of privacy

  Business response

  03/14/2022

  Business Response /* (1000, 13, 2022/02/15) */ We do have a 24 hour emergency maintenance line. The phone rings over to a cell phone after business hours and if a message is left and it's an emergency, we get back to them. We don't typically tell anyone that they need to fix a maintenance issue themselves. Unless it's changing their air filter, light bulbs, or any item like that. We let them know while doing their lease that if they have an issue they need to put the work order in online through their tenant portal and then call us of it is an emergency. It doesn't matter if it will be a tenant charge or not because we want to make sure that it is taken care of properly the first time. Again, this does not include things like changing the light bulbs and filters. I am not sure what unit this is because we don't have a person by this name living in any of the units out there. I can assure you that we have never told any tenant to replace the whole HVAC system. If there was an issue with the heating or air this would have been turned over right away to the licensed HVAC company that installed the units. We work very closely with them to ensure that the units are fixed and maintained properly. As for the dumpsters this is what the owners wanted and what was allowed. We reached out to the trash company several times to see if there could be individual cans out there and we were told this could not happen. We had them moved to the because when they were upfront random people would come by and put their trash in there. We reached out to the trash company and the city about this and they said its an issue everywhere. When the buildings sold there is was issue with the trash account getting switched over correctly. We no longer manage these units as of December 2021. Consumer Response /* (3000, 15, 2022/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) They DO NOT have an emergency line. There is PROOF they've told renters to replace things themselves. They DID NOT address the trash issue. People got violently ill because of the extreme piling trash and we were told that it wasn't the property management's problem. READ THE GOOGLE REVIEWS WHY IS EVERYONE HAVING THE SAME EXACT ISSUE??

• Initial Complaint

  11/15/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Property Owners beware! I regret choosing Alliance to manage our property when we pcsd. Should've switched right away when they started off by breaking our garage door by not unlatching it before pressing the garage opener. They lied and tried to say it was already broken. That was just the start of a huge head ache. They didn't uphold any part of their contract. Didn't do yard work they were paid to do, didn't do inspections etc. Getting a hold of them was like pulling teeth. I could never get current pictures or updates on my property. I am sure it was frustrating on the tenants end as well. Whenever their was a repair to be done the company didn't contact us until tenants were threatening with legal action. Then they'd turn the blame on us and say they could never get a hold of us. We never had any missed calls or unanswered emails from them. We always made sure to answer back to them right away. When it came time to turn the house back over to us they made us sign saying we released them of all responsibility. Wouldn't send us pictures or videos of the homes current condition. Wouldn't let our realtor go take a look until we signed the paper. Unfortunately we had no other choice but to sign so we could get our house back. As you can imagine the our home looked terrible once we finally saw it. Everything has been trashed. Walls were painted random colors, yard is trashed and all landscaping we paid for was gone, carpets are trashed, cracks in walls and ceiling, holes in floor etc. They are only charging the tenants the security deposit but my home has a few thousand dollars in damage. I wouldn't even recommend this company to my worst enemy.

  Business response

  02/25/2022

  Consumer Response /* (131, 8, 2021/12/16) */ Company is refusing to give deposit as well as go after tenants for remaining money. When calling Joni and Rebecca ask about the complaints and immediately get hostile and threatening. Claim they will send or have sent the check but have no proof. Property was released on November 8th and tenants moved out on Halloween so it has been well over a month. Business Response /* (1000, 20, 2022/02/17) */ In our move out inspection for the owners we noted that the garage door was bent. When the first tenants moved in the garage door started giving them issues. We reached out to the garage door company, and they stated that the bent panels needed replaced. We got it oked with the owners and moved forward with getting them replaced. As far as the lawncare we don't do the yard work it is up to the tenants to do the yard work. We do move in and move out inspections and occasionally annual inspections. We let the owners know what is going on with their property and if there are items they need to fix. There was an issue with the bathroom floor that took awhile to get taken care of. We finally had to let the owners know if they didn't get this taken care of that the tenants could turn it over to building and codes and we were trying to prevent that. It was a costly repair for the owners, and we were trying to work it with them on getting the flooring repaired. After a lot of back and forth we were finally able to get it resolved and the floor fixed. This was not a tenant issue this was an issue with how the house was built. There was a floor joist that was cut causing the flooring to buckle. When it comes to tenants moving out and the owner selling the property or taking it to another management company, we have policies we follow to ensure the tenants and our company are not held liable for anything that happens after we turn over keys. Our policy at our company is to not release keys to anyone until our inspection is completed and the owner has signed the release. We do that to protect the owner and the tenant. We want to make sure that we are charging the tenant accurately for damages. Once the release is signed and keys are given to the Realtor any damages after that would fall on the Realtor that took over. I know there was a lot of conversations with the owner about the condition of the property and what we can charge the tenant for and what we cannot. When the last tenant moved out, we let the owners know we would not be doing repairs and the tenants security deposit would be paid directly to them for the items we are legally allowed to charge them for per the TN Tenant Landlord Act. The owner listed the house for sale with another company and I am sure there were a lot of things they wanted done to make sure that the house was show ready to sale. Normal cracks and wear and tear are part of the things that Realtors want taken care of. Unfortunately, this cannot be charged to the tenant for normal wear and tear. When getting a house listed for sale after a tenant there can be several thousand dollars of items that need taken care of. But again, if this is normal wear and tear, we cannot charge the tenant. We did charge the tenant for several repairs and their whole security deposit did go to the owner. There is still a $250 balance they need to pay. If there were damages above their security deposit (like there is) we go after the tenant for those damages. We give them a certain amount of time to get it back to us and if they don't, we turn them over to collections. Once the collections company gets the money then we pay that to the owner. We understand that taking a house from being a rental to for sale is a stressful time and we work with our owners the best we can to make sure this is a smooth transition.

• Initial Complaint

  09/08/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I cleared the home on 3 August 2021 and was told I would receive my deposit back once they reviewed the pictures in the home. I was charged $125 for carpet that was never fixed and the home was bought before I was told to vacate. Everything but one outlet cover and the foundation were found as issues on the managers reporting but no word back after. The foundation isn't something I was responsible for. The new owner bought the house to flip and started work the day after I turned in my keys. I would like my deposit back.

  Business response

  10/14/2021

  Consumer Response /* (2000, 10, 2021/10/14) */ I reached out directly to them and they returned my deposit but took an additional $130 from me and said it was to re-key the home and for returning money. It wasn't their fault I didn't receive my payment. I asked why I was charged for a re-key when the property manager told me the day I handed over the keys she was giving them straight to the owner. The house was sold while I was renting it and no one re keyed the premises. I'm happy to no longer be under them but want my money back.

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