Complaints

• Initial Complaint

  07/25/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  *************************** with Alliance Realty and just changed their name to 931 Realty signed a lease with me that was for 7/1/2023 to 6/30/2024 and would not give me access to the house until 7/15/2023. She also is not prorating the rent correctly and I have had a lot of expense incurred because of this. I was required to have all the utilities in my name before the lease was signed, which I did and now I have to pay for utilities that I did not have access to.

• Initial Complaint

  06/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On March 21, 2023, i received an email from *************************** stating a tree fell on my property from a wind storm 2 weeks prior, and it was causing a safety hazard. She quoted me an estimate from a company they normally use(name of company never provided) in the amount of $2090.00. In order for services to get started there was a $1000.00 deposit. I agreed with the service to start after seeing pictures of my property. However, the deposit was returned to me and there was no explanation of why and there was no invoice/final bill after services were completed. I have been calling since mid April trying to get an explanation of why my deposit was returned and get a copy of my final bill so i know what paid for. I will also need a copy for when i file taxes. I have been getting the run around from ******* since April. My disbursement was held for the full amount($810) for *** and June (but no bill to show the total costs).

• Initial Complaint

  06/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am an active duty service member that had to leave to go overseas to *****. I notified my office that I was leaving in March. A new tenant moved in the same month and it is June and I have not received my deposit and prorated rent paid and it is June. I contacted the office many times by email and phone and received minimal response. I was given another email that I responded to and they said they didn't have my forwarding address even though it was written down in my paperwork before I left. They also raised my rent when I was doing field training and didn't have access to my phone and wasn't able to provide paperwork in time their response was "to our knowledge you can have phones in the field".

  Business response

  07/12/2022

  Business Response /* (1000, 5, 2022/06/14) */ We are sorry to hear ************ is so upset. His check was mailed out and its our understanding he never received it. We have reissued him a check and 2 day mailed it to the address he provided. If he has not received that one then he needs to reach back out to us. We have stayed in communication with him the whole time. It is our responsibility as property management to make sure we are doing rent increases to keep up with our owners cost of living cost for owning a building. He was notified properly in time frame per his lease. Consumer Response /* (3000, 7, 2022/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have received my check for my deposit in the amount of 750. Bug I also had to pay a full months rent even though I moved around March 7. I know someone else moved into the apartment when don't get the pro rated amount back for the rent I paid in March?

• Initial Complaint

  06/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Through Alliance Realty I chose a apartment through them that I had never went to see. I had just seen photos online. I paid a $**** deposit, Additional fees, and also first month rent which was also $****. June ****** was my move in date. On June ******* I arrived to the apartment with my uhaul ready to move in. When I get there the apartment was dirty and was never professionally cleaned. So that postponed my move In day because they had to get the cleaning professional to come out and clean. Then while I was walking through the apartment checking it out a mouse ran out the closet. I called the office immediately to let them know. The off office manager ******* and the receptionist explained to me that it wasn't a big deal and that it was probably just a straggler and tried to convince me that it was okay and that they would have a exterminator come out and spray. I explained that I wasn't comfortable moving in knowing that I had seen a mouse and knowing that it could be a possible mice infestation inside the building. I expressed that I either wanted my money back or to move Into one of there other units. ******* explained that they couldn't do either and just gave me a $** credit . I had no choice to move in so I cleaned the apartment and the following day I seen mice droppings. I do not want to live in this condition and felt like the office could have done more to accommodate me. I am very disappointed in the company and fee like this has been a horrible experience.

  Business response

  06/21/2022

  Business Response /* (1000, 5, 2022/06/14) */ We worked hard to satisfy all the complaints that ********** had. We expressed our concern that one of our vendors did not complete the job they were asked to do. We quickly got another cleaner over there and cleaned the unit for her. When she got to her unit she first called about a mouse that ran across her floor. We told her we would call the pest control company and we did. They were able to go out within 2 days. We told her while she was waiting if she wanted to buy mouse traps she could and bring us the receipt for those and we would reimburse her. We also gave her a $** credit on her account because of the inconvenience of the unit not being 100%. We spoke with her several times a day reinsuring her we were working on getting this resolved. We explained that there was new construction going on by her building and that could be why she saw 1 mouse. (noone else in the building has any issues with mice we are thinking its just because her unit had been vacant) She also viewed the unit before she moved in. Since we could not satisfy her concerns we refunded her security deposit and her rent and let her move out.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I rented a townhome from them from 04/XXXX-XX/2021. I put in a 30 day notice in November 2021 to let them know I was terminating my lease early due to a move out of state. I understood I had to pay a $*** fee and that I was responsible to pay rent until they rented it out again. I filled out the proper paperwork and paid the fee 30 days before my move out day. They told me I was required to provide a receipt for a professional carpet cleaner, so on my last and final day (12/17/21) I went in person and turned that in to the receptionist, as well as, my 2 keys. They told me they would rent out my townhome as soon as possible and do everything they could to rent it since I was still going to have to pay until it got rented. It's been over 2 months now and I am still paying with no update on a new tenant. After moving out I received a call weeks later asking if I moved out yet or turned my keys and receipt in. Weeks went by and I hadn't heard anything so I reached out to them via phone and was told I would receive a call back providing the information for my move out inspection since they didn't have any at the time. The inspection wasn't done yet after a month of being vacated and they still had no information and asked again if I turned my keys in yet. Since then I have emailed them about 4 times and called their office multiple times inquiring about my account/inspection and have gotten no response back. The manager is never available to talk on the phone, so I can't get the information I need. Also, my tenant portal is now deactivated since I moved out and they won't reverse it even though I am still paying rent and electric. Ten days ago, I called back and was told a check would be coming for me and I haven't received that or any paperwork regarding it. I emailed again to check in and am awaiting a response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩