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          Jackson Furniture Industries has 1 locations, listed below.

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            Business ProfileJackson Furniture Industries

            Furniture Manufacturers
            BBB accredited business

            Contact Information

            1910 King Edward Ave SE

            Cleveland, TN 37311-3076

            Get Directions
            Visit Website
            (423) 476-8544

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 40 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            112 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/17/2015

            Years in Business: 91

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            This company is a manufacturer of upholstered furniture. This company offers retail furniture sales. (clearance center of the factory)

            Business Details

            Location of This Business
            1910 King Edward Ave SE, Cleveland, TN 37311-3076
            BBB File Opened:
            4/29/2013
            Years in Business:
            91
            Business Started:
            1/1/1933
            Business Started Locally:
            1/1/1933
            Business Incorporated:
            12/16/1954
            Accredited Since:
            8/17/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • Jackson Furniture Industries, Inc.
            • Catnapper, Jackson Furniture
            • Catnapper
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Andrea Mullins, Director of Community Relations
            Contact Information

            Principal

            • Ms. Andrea Mullins, Director of Community Relations

            Customer Contact

            • Ms. Andrea Mullins, Director of Community Relations
            • Mr. Keith Jackson, President/Owner
            Additional Contact Information

            Fax Numbers

            • (423) 961-7343
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            112 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I bought a Catnapper love seat locally. The cushions on both sides of it have collapsed. The unit was replaced once but the replacement is worse than the original. Catnapper was going to send a repair person out but the repair company does not cover this area. I have tried for the last month to get ****** *******, the company Customer Relations person. I cannot get her to email me or phone me. This has been going on for most of a year. The seat is impossible to sit in comfortably. Pictures available.
            Read More
            Read 111 More Complaints

            Customer Reviews

            40 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Curt S

            06/28/2024

            I bought a Jackson Catnapper couch in May 2023. Seams came apart and Jackson will not warranty it because it is a few weeks out of warranty. Which it tore up before the year warranty, but the local store shut down and I was having to deal with *** supply. Finally *** sent me to Jackson Catnapper. Now they are telling me it is after the one year warranty. Jackson Catnapper has Poor quality and worse service. Do not recommend buying anything from them.
            Read 39 More Customer Reviews

            Local BBB

            BBB of Southeast Tennessee & Northwest Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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