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Find a Location

Southern Security Federal Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Southern Security Federal Credit Union

      765 W. Poplar Ave. Collierville, TN 38017

    • Southern Security Federal Credit Union

      3183 Poplar Ave Memphis, TN 38111

    • Southern Security Federal Credit Union

      8058 US Highway 64 Bartlett, TN 38133-4057

    • Southern Security Federal Credit Union

      1360 Sunset Dr., Ste. 6 Grenada, MS 38901

    • Southern Security Federal Credit Union

      50 N. Dunlap Memphis, TN 38103

    Business ProfileforSouthern Security Federal Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Southern Security Federal Credit Union has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Southern Security Federal Credit Union

        765 W. Poplar Ave. Collierville, TN 38017

      • Southern Security Federal Credit Union

        3183 Poplar Ave Memphis, TN 38111

      • Southern Security Federal Credit Union

        8058 US Highway 64 Bartlett, TN 38133-4057

      • Southern Security Federal Credit Union

        1360 Sunset Dr., Ste. 6 Grenada, MS 38901

      • Southern Security Federal Credit Union

        50 N. Dunlap Memphis, TN 38103

      Location of This Business
      765 W. Poplar Ave., Collierville, TN 38017
      BBB File Opened:
      8/5/2002
      Years in Business:
      76
      Business Started:
      2/3/1948
      Type of Entity:
      Corporation
      Business Management
      • Ms. Dawn Graeter, CEO
      Contact Information

      Customer Contact

      • Ms. Dawn Graeter, CEO
      Additional Contact Information

      Fax Numbers

      • (901) 861-1705
        Primary Fax

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/06/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      Southern Security Federal Credit Union took $972.00 out of my account. They claim that they received a message from Social Security reclaiming the payment. Ive spoken with several agents with Social Security and they can find no record nor reason to reclaim my sons SSA payment. Ive spoken with Southern Security Federal Credit Union and it seems as though they dont really want to help. I feel that if Social Security says that they didnt send a notice of any kind to reclaim this payment, they bank should at least investigate it. But it seems like Im getting the run around. Plus Im receiving a lot of overdraft fees.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Debra W

      1 star

      04/25/2024

      I contacted SSFCU after receiving a letter stating I had joint ownership of a checking and savings account and the other party was seeking to remove my name from the account. This account had been opened by a close relative and due to a chronic illness, my Social Security and retirement had been deposited into that account. After going through a divorce, I requested the money but was told that there was no funds available. Realizing where the funds had been deposited I communicated with SSFCU to find out if I could make a withdrawal and they assured me I could and advised me of what their process was. I presented on person with all the necessary documents and made a legal transaction involving withdrawal of my money. They issued me 3 cashier's checks and a small amount of cash totaling over $91,000. About 2 days later SSFCU put a stop payment on the checks. I spoke at length with the manager, ***************************************, who never gave me a valid reason for stopping payment on my checks. She did mention my relative and advised me to get an attorney to bring charges against her. I at no time mentioned a conflict with a relative. I followed their policy and procedure to make a withdrawal but they breached their contract and reversed their policy. This is also banking malpractice and exploiting a disabled person.

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