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          Business Profile

          New Car Dealers

          Benton Nissan of Columbia

          This business is NOT BBB Accredited.

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          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            08/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We reside in ******* and purchased a new car from Benton Nissan in Columbia, ** on July 5, 2024. Benton Nissan is responsible for sending purchase info to Alabama DMV so we can register the vehicle and transfer the tag from the vehicle we traded in. As of today 5 weeks later, Benton Nissan has not sent the information to the Alabama DMV so we can register the vehicle and transfer the tag to the new car. We have called Benton Nissan several times and also Nissan Consumer Affairs. Benton Nissan has done nothing to help us. Simply stated, it is Bentons responsible to send the information to ******* and the dealer is ignoring us and their responsibility. We are driving with a temporary tag which expires in a few days.

            Business response

            09/27/2024

            This has been completed, please see attached. 

          • Initial Complaint

            08/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I took my Nissan Sentra in to see if they could put my mud guard back on because it was coming off. One of the associates told me the part couldnt be put back on because the part was broken on the bottom. She ordered a new part for me at $79 then told me it would be another $120+ to paint the part and then another $200+ to put the part on, coming to a total of over $400. I decided to pick up the part from the dealership because I found a local shop to put the part on for $20. The local shop told me I didnt need the new part and they put the original part back on at a charge of $20. I want to be reimbursed the money I spent and they can have the part back. I am a single income elderly woman who doesnt have extra money to throw away.

          • Initial Complaint

            06/19/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchase a new vehicle in April, I offered to file for my tag. I was told, the dealership does this for the owners. Of course, when the tag comes in, they are wrong. I offered to take the tag and have someone take them to be fixed. I was told I couldnt take the tag to get it fixed. They have to refile them for me. I asked for a new temp tag; I was told, its not an option since the name was file incorrectly. ***** or the finance personnel was absolutely no help and rude. After he start talking down to me I left, Im not your child, sir. I have a vehicle that I cannot drive due to dealership negligence. The name on form that you have to sign when picking up your tag is misspelled. It appears the error originated at the dealership and was not caught at the *** or whoever.Now I have to find a way to get it fixed, since I couldnt get a straight answer from the staff. The dealership had copy of identification with the correct spelling, the loan paperwork and it still was sent out wrong. Maybe its time for dealers to stop providing this service if they are going to do it wrong.I have already paid for this service and I hope that I dont have to pay again. If theres an additional charge to refile to fix their mistake, I should get reimbursed for my time and fees.One more thing, please tell ******* to stop calling and texting me about the survey.

          • Initial Complaint

            12/07/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased a new vehicle from the dealership and everything they showed and told me was a total lie the salesman showed me one price and showed me they were giving me a said amount for my trade in and it was all a lie I wasn't aware of the deceit until my fico alerted me about the balance which was unbelievable considering the large amount I had put forward towards the vehicle and plus my trade in I have tried to reach out to the finance team and I always get the run around and finally to reach someone to tell me there's nothing I can do about it I never knew about BBB UNTIL A SERMON IN CHURCH ..I'm devasted with nissans actions towards me i know i shouldn't have such a high balance on this vehicle as rhey are proclaiming ..This was supposed to be my birthday gift ..September the 8th is when all this took place...please help me

          • Initial Complaint

            11/21/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            we had traded our truck off for another vehicle which the truck was bought at benton nissan and traded at ***************** in ****** **,, so benton nissan kept giving ** a run around about getting a refund on our gap insurance and extended warranty insurance so we finally drove down to columbia tn which is around 150 miles for us, which was hard because the wife and myself are both disabled.so they told us we would get a refund within 2 months ,,well that didnt happen ,so i tried to call them again and started getting a run around on the phone again'' then i called nissan consumer affairs and they said it looked like our loan didnt have gap insurance and didnt no what to do about the extended warranty refund ,,all together should be $1600.00.so then i called capitol one auto finance where the loan was paid for in full and they said they would send us a refund for the gap ins. but ***** has ever sent them any money for it...so now i dont no what to do.. i am tired of getting the run around

          • Initial Complaint

            03/29/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            12:00 F ******* *** Posting publicly© Absolutely do not buy any extra warranties or gap coverage, we refinanced our car with another lender. Initial Purchase was Dec of 21. Refinance in early February. It is now 3/29. We are getting different stories and the run around trying to get our gap money back. I highly doubt they stand behind the warranty they sell because it is handled by a different company.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Businesses in this category

          Years in Business: 8

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          Columbia, TN 38401-2068

          Visit Website
          (931) 388-2023

          Customer Complaints Summary

          8 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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