Used Car Dealers
Wood Motor CompanyThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I got a car from them in January. It had 3 major oil leaks (front seal, rear main, and valve cover gasket) when I heard a rattling sound and dropped it off at a repair shop. They couldn't repair the rear main leak, so I took it to another shop that could, and to find out what else was wrong with it. The 2nd half of the taxes were due 4 weeks after I left the lot with the car, but I was 2 days late because I had to wait for them to get to my car, because they were a week behind from being off on the holidays. I talked to someone at Wood Motor and explained the situation with the car and that I wanted to find out what all was wrong with it and if it was too expensive I would return the car. They said they would wait for me. An hour or so later I got a call from the repair shop telling me they came to pick up the car. It was obvious they did not want me to find out what all was wrong with the car. I called Wood Motor and was then told they came to pick it up because I was 2 days late on payment, and I had 10 days to come by and pay what I owed, which was half of the taxes. I came back about 3 days later to pay so I can drop it off again for further diagnosis and repair. They told me that I had to pay the entire loan to leave with it because the car was abandoned at the repair shop. Why would I bring in a car and pay for repairs if I'm abandoning it? I had money for the half of the taxes owed, not the entire loan. They then put the car back to the front of the lot to sell it to someone else without fixing it. When I called to ask for my money back they said no, and when I mentioned the oil leaks they told me it doesn't leak at all.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.