ComplaintsforNissan North America, Inc.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 17, 2024 I took my vehicle to J&S Auto because my engine light came on. Upon inspection, I was told the vehicle needed to have the transmission replaced. I then took the vehicle to ***'s Transmission for a second opinion. They drained all the fluids and reset the transmission only to have the engine light reappear. At that point, I was told the transmission needed to be replaced. After doing some research, I discovered that Nissan settled a class action lawsuit due to their faulty transmissions in their Altima model years 2013-2016, which I have a 2016 model. At that point, I contacted Nissan. I spoke with ******, from Consumer Affairs. He said that I needed to take the vehicle to a Nissan Dealership for a diagnosis, which I did. It was inspected by Balise Nissan in *******, **. My case number with Nissan is ********. After taking the vehicle to the dealership, they said the transmission needed to be replaced as well. I spoke with ****** on July 5, 2024 and no decision about the repair had been made. On July 9, I spoke with ****** who informed me that Nissan denied my request to have the transmission replaced. The reason given was it was out of warranty and has not been serviced until ****** miles. I did not purchase this vehicle until June 2023 from a car dealership in ***********. It had approx ******+ miles at that time, which I let ****** know. I asked to speak with his supervisor, which he denied and, told me nothing would be done by Nissan to fix this vehicle even though they settled a class action lawsuit for this exact problem. I had nothing to do with how the vehicle was serviced prior to purchasing it. This vehicle was part of the 2013-2016 affected vehicles that a class action lawsuit that was settled by Nissan. Now they are refusing to accept any liability for their faulty transmission and will not fix the problem. Nissan knew their Altima had faulty parts and still allowed them to be sold without fixing the problem.

  Business response

  07/23/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ***** concern with her 2016 Altima. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates that Ms. ***** contacted Consumer Affairs on June 27, 2024, to request financial assistance with the Continuously Variable Transmission (***) repair at ****** miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by ****** miles, NNA advised Ms. ***** on July 19th that we are not in a position to assist with the repairs.
  
  Unfortunately,there is no warranty extension, campaign, or recall on Ms. ***** vehicle that would provide additional warranty coverage for the *** repair. The *** warranty extension expired on April 17, 2023, or ****** miles. ***** examination, Nissans decision remains unchanged.
  
  Should Ms. ***** have any additional questions, she is welcome to contact her Specialist directly and reference her case number 51614628.
  
  Thank you.

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 14,2024 my 2021 Nissan was totaled. It was officially declared a total loss on May 22,2024 . I then contacted Nissan to cancel the Gap and maintenance packages. I called, emailed and mailed requested to cancel. It wasnt approved until June 10. However, they didnt cut the check until June 12 BUT they didnt mail the check until June 24 and kept saying you must wait 35 days for us to do anything. The entire time, they didnt mail it. How is it legal for them hold customers money that is owed the customer? Im still waiting on another refund but it seems they held that until the last minute as well.

  Customer response

  07/08/2024

  Nissan is definitely holding my money and i dont appreciate it. It took 2 days to issue a check and 14 to mail it ********? The envelope shows 6/24/2024 was date mailed. Thats unethical. I first called to cancel and mailed a request to cancel in May but they kept stalling. I want my $1,091 , Now! 

  Business response

  07/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ********** concern. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows that ********************** contacted Nissan Consumer Affairs in June 2024 to request cancellation of the Security Plus Gold Preferred and Basic Plus vehicle service contracts for their 2021 Sentra, which was declared a total loss after an accident. On June 26, 2024, a representative advised ********************* to allow 35 days to receive the refund. Subsequently, on July 6,2024, ********************** contacted Consumer Affairs to report that she had only received one refund and was still awaiting the additional refund check in amounting to $1,091.00. On July 11, 2024, Nissan informed ********************** that a 25-day waiting period was necessary before issuing a check trace to prevent duplicate checks.
  
  Should ********************** have any additional questions, she is encouraged to contact Consumer Affairs at ************** and reference Case number ******** to speak directly with a ******* Services Connected (VSC) Specialist.
  
  Thank you.

  Customer response

  07/23/2024

   
  Complaint: 21949215
  
  I am rejecting this response because: nothing justifies how they issued the checks and held them for weeks and then mailed them. I saw the check issue date and then the post **** date which was weeks after but just in time to let the checks get here within 35 days. I think its unacceptable to hold money and  contribute to hardships. Its sad but this is something to think about when doing business with companies. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2019 Infiniti QX50 in 2022--slightly pre-owned with very low mileage--in ********, **. As soon as I drove it off the lot, I noticed it had an odd slowing on its own similar to a gear shift. I asked both Carmax and Infiniti of ************ what this could be due to and was told it drove fine and "that's how Nissans drive." Over the next year, I experienced this multiple times, I asked Infiniti of ******, ** as well and was told the car drove fine and we simply replaced a battery. All this time, my car was under warranty.In May of 2024, I drove to ************ in the rain and the car began beeping while I was on the Turnpike as though I was too close to another vehicle, but there were none around. On the way home, the car shifted itself into neutral when I was going somewhere between 50-65mph and almost ejected me from the car. I was shaking and unable to drive and had to pull over. Had there been a car behind me, I would have been dead. The next day, I brought my car into Infiniti of ********* and suddenly, once of warranty, what I had described for 2 years rang a bell with the service manager. She asked immediately if it had been raining that day. Now not warrantied, I got a near $10,000 bill for (interestingly enough) a sensor issue that is "an internal fault error" and a cluster dash error. The sensor fault error (code C1a17-49) was detecting pedestrians or cars that were actually not around and slowing down on its own. The very thing that I had asked about for two years. Once identified, I found that this issue is ALL OVER THE INTERNET as an inherent design defect of this year, make and model. I opened a claim immediately (claim number ********) and waited. The (very rude) agent who called back said they were going to offer $2000 toward repairs but denied repurchase. I asked for it in writing and said I would consult an attorney. He promised to send and did NOT. When I called back they rescinded the offer and closed my case.

  Business response

  07/24/2024

  Thank you for taking the time to contact INFINITI *** and allowing us the opportunity to review Ms. *********** concern with her 2019 QX50. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates that ************************ contacted Consumer Affairs on June 12, 2024, to request financial assistance for several repairs at approximately ****** miles. ************************ mentioned that the vehicle had been experiencing concerns since she purchased the vehicle in 2022 from CarMax. After a thorough review by the Consumer Affairs Specialist, in collaboration with Circle INFINITI and regional support, a maximum of $2,000.00 was approved for the recommended repairs. On June 18, 2024, ************************ was informed that INFINITI would provide $2,000.00 towards the repairs. However, ************************ declined the offer and mentioned involving her attorneys to start a case,resulting in the closure of the case with Consumer Affairs.
  
  On July 1, 2024, ************************ contacted Consumer Affairs and requested a letter to provide to her attorney, stating that the attorney(s) would not proceed without proof of the offer letter from INFINITI. During the conversation, *********************** eventually agreed to accept previous financial offer. On July 2,2024, a Specialist communicated with ************************ and advised that she would need to update her email address if ************************ had not yet received the Letter of Representation and Repurchase Denial letters. ************************ expressed dissatisfaction and ended the call.
  
  Should ************************ have any additional questions or wish to discuss the previous offer, she is welcome to contact her Specialist directly and reference her case number 51514583.
  
  Thank you.

  Customer response

  07/24/2024

   
  Complaint: 21948646
  
  I am rejecting this response because: I advised the very rude CS person I spoke with that I would only decline the offer if I could receive proof of the offer and our conversation as well as the arbitration denial of repurchase. He told me it would be in my email that day. I received nothing. A week later I called and another girl told me they do not provide that documentation but shed re-open the case. The very rude CS man then called the next day and said too bad the offer is now redacted and I sent the documentation which he did not. He said Nissan would not offer $1.

  My attorney IS now taking this case on upon further info found, affidavit from several maintenance men on what has gone on with this car and that it was sold to me with cleared codes which they just cleared again. We are pursuing fraud and negligence since not only did this vehicle almost kill me, which you ignored, but its also a noted device defect all over the internet. The ******************* is also interested in the story. So at this point, good luck. I will never ever ever purchase an Infiniti again. Ive been an investigative journalist for most of my life and this issue does not look good. This is a defect you did not recall and are allowing drivers to drive unsafe vehicles with cleared codes. I even have proof from my local dealership that they did this, disabling any other autobody shop from detecting the issue with the scanner. Which seems to be exactly what was done prior to offloading this death trap to CarMax in 2022. You should be ashamed of letting drivers drive in a car that has a known defect that can kill them. This car SWITCHED ITSELF INTO NEUTRAL AT 75MPH. I was jolted forward and nearly out of the car and still have neck injuries and PTSD and all I asked for was the repairs to be covered. You are a disgusting company. And your CS is deplorable. Ive been in a director for some of the biggest companies in the world the past ten years and Id be embarrassed if that was our CS.

  
  Sincerely,
  
  *********************************

  Business response

  08/13/2024

  We appreciate Ms. *********** recent response.

  Thank you.

  Customer response

  08/14/2024

   
  Complaint: 21948646
  
  I am rejecting this response because: nothing was done. Again. Please keep this strike on their record as I meet with newspapers to bring light to their deception, fraud, negligence and inaction. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The car was purchased years ago. The Headlamps began not working very well. I spent money to replace the bulbs which did not help. I spent money to clean the lenses which were already fairly clean and this did not help. Upon taking the car to the dealership I was informed that there was a class action lawsuit because the headlamps were engineered improperly. However, I was also informed that the deadline to receive credit to replace the headlamps was in March 2022. My wife, who bought the car new, was never informed of the lawsuit or the pending time restrictions. I texted with Nissan support (6/26/2024-6/28/2024). Case Number: ******** I also called the hotline (7/2/2024 1:15PM) and spoke with ******* about the issue. Case Number: ******** In both instances I was informed that the deadline has been missed. Every night I am driving the car I am terrified I will crash and knowing that this is because Nissan has a poorly engineered headlamp and will not fix it is extremely frustrating. I have informed no less than two representatives of Nissan of the Risk to my Safety that is being perpetuated in this instance.At this point, I will settle for Nissan simply doing the right thing and replacing the headlamps, if they can make the repair to the car in short order.

  Business response

  07/22/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review **************** concern with their 2013 Altima. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows the ****** contacted Consumer Affairs in June and July 2024 to request financial assistance with replacing the headlamps at approximately ******* miles. ** the three years / ****** miles ******* Basic Warranty had lapsed on their vehicle, as well as the Altima Headlamp extension,NNA informed ************** on June 27, 2024, that we are not in a position to provide assistance with the repairs.
  
  Unfortunately,there are no warranty extensions, campaigns, or recalls applicable to **************** vehicle that would extend coverage for the headlamps replacement. Nissans position remains unchanged, and we are not in a position to offer financial assistance.
  
  We understand that this may not be the response ************** was hoping for, however we he understands our position. Should ************** have any additional questions regarding our decision, we encourage him to contact Nissan Consumer Affairs at ************** and reference their Case number to speak with a Specialist.Alternatively, ************** may visit altimaheadlightsettlement.com for more detailed information.
  
  Thank you.

  Customer response

  07/22/2024

   
  Complaint: 21932762
  
  I am rejecting this response because:

  My wife, who was the purchaser of the vehicle, never received a notice of the class action lawsuit or our options to replace the headlamps until after the window to do so was closed. The headlamp delamination issue (described at *************************************) is still affecting our car. 

  I will continue to drive the car in its current state with delaminated headlamps and dim low beams. However, I am hopeful Nissan will provide a swift resolution on this case so I am not forced to continue to drive the vehicle in its unsafe condition.

  I am asking Nissan to provide replacement headlamps that do not have delamination issues. 

  I attempted to call the organization on 7/19 and I was encouraged to sell my vehicle back and buy another one. To be clear, I will never buy another vehicle from Nissan as long as they continue to create unsafe vehicles and not attempt to fix the issue when they lose a class action lawsuit like this. I will continue to inform everyone through any medium that Nissan will not address safety related design issues.

  
  Sincerely,
  
  *********************

  Business response

  08/01/2024

  Thank you for bringing ****************** latest response to our attention.
  
  We certainly understand ****************** level of disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to ****************** request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the replacement headlamps.
  
  Should ************** have any additional comments or questions regarding Nissan's decision, we encourage him to contact to contact Nissan Consumer Affairs at ************** and reference their recent Case number ******** to speak directly with a Specialist.
  
  Thank you.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am experiencing a failure of the *** transmission on my 2017 Nissan Rogue. It has approximately ******* miles on it. I understand that the warranty was extended to ****** miles, however Nissan is obviously aware that there is a design flaw and issue with the ***s. This is a safety issue, as I have been experiencing extreme delays in movement when pressing the gas, and also issues with the transmission getting stuck while driving. This is a major safety issue. I am requesting that Nissan cover the cost of replacement for the *** on my vehicle.

  Business response

  07/11/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** Continuously Variable Transmission (***)concerns with his 2017 Nissan Rogue. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Nissan Consumer Affairs received a Customer Claim Form (CCF) from the ********************** Auto Line on July 28, 2022, stating that **************** was requesting *** repair reimbursement from Nissan at ******* miles as the five years / ****** miles ******* Powertrain Warranty had lapsed by ****** miles.
  
  As a gesture of customer satisfaction, ********************** extended the warranty coverage on the *** from its original duration of 60 months/****** miles to 84 months/84,000 miles (whichever occurs first) for certain 2017 Rogue vehicles. Unfortunately, Mr.Wilders vehicle was outside this warranty extension by ****** miles, and we regret we are not in a position to offer additional financial assistance.
  
  Should **************** have any additional questions, he is welcome to contact his Specialist and reference his case number ******** at that time.
  
  Thank you.

  Customer response

  07/11/2024

   
  Complaint: 21918531
  
  I am rejecting this response because:

  Nissan knows that there is a widespread issue with their CVT's, and they are not doing anything about it. I would like this to be escalated, for consideration to repair/replace my CVT transmission. Please let me know who I need to contact in order to do this.

  
  
  Sincerely,
  
  ***********************************

  Business response

  07/22/2024

  Thank you for bringing ******************** latest response to our attention.

  We certainly understand ******************** level of disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to ******************** request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist to accommodate ******************** request for assistance.
  
  Should **************** have any further comments or questions regarding our decision, we encourage him to contact his Specialist directly and reference case number ********. Alternatively, if **************** is unable to reach his Specialist, he may contact Nissan Consumer Affairs at ************** and request to speak with Specialist.
  
  Thank you.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Problem with the airbag of my Nissan SV

  Business response

  07/11/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ********************** concerns with his 2016 Nissan Rogue. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates ****************** contacted Consumer Affairs on June 13, 2024, to request assistance with an Airbag concern on ********************** Rogue.On June 28th, NNA advised ****************** we are not in a position to offer financial assistance with his repairs.
  
  Should ****************** have any additional questions regarding our position, he is welcome to contact his Specialist and reference his case number ********.
  
  Thank you.

  Customer response

  07/16/2024

   I insist the manufacturer repairs the airbag issue or refund me the $ ****** they wrongly charged. Thanks *****************************;

  Customer response

  07/18/2024

   
  Complaint: 21916561
  
   I insist the manufacturer repairs the airbag issue or refund me the $ ****** they wrongly charged. Thanks *****************************;

  Business response

  07/25/2024

  Thank you for bringing ********************** latest response to our attention.
  
  We certainly understand ********************** level of disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to ********************** request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the resolution of ********************** Airbag concern or the requested reimbursement as the vehicle is outside of all Warranties. ********************* 2016 Rogue's Basic Warranty expired on April 20, 2019, or ****** miles, whichever came first and the Powertrain Warranty expired on April 20,2021, or ****** miles, whichever came first.
  
  Should ****************** have any additional questions regarding our position, he is welcome to contact his Specialist and reference his case number ********.
  
  Thank you.

  Customer response

  07/31/2024

  **********************************************************************************************************************************************************************************************************************************************************

  Nissan urges owners of ****** older vehicles to halt driving due to exploding air bag risk

   

  They told me to pay The dealer for something that they already know. I have to do a service in the next few days. I am only asking for a reimbursment of the amount I paid. as a credit for my future.expenses.

  Customer response

  07/31/2024

  Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima vehicles manufactured January 3, 2013, to July 29, 2013, 2015-2016 Rogue vehicles manufactured October 14, 2014, to August 12, 2016, and 2016 Maxima vehicles manufactured June 4, 2015, to August 19, 2015. An incorrect Occupant Classification System (OCS) Electronic Control Unit (ECU) may have been installed in the front passenger seat. The incorrect ECU and seat combination may misclassify the front passenger seat occupant.

   

  As you can see there is a high risk of life if y airbag is not working properly 

  
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have filed an investigation with Infiniti regarding my vehicle. I have 26 pages of my car being in the service department. It is a lease. I have had issues since I purchased it in 02/22. I just want the dealership to buy it back.

  Customer response

  07/11/2024

  My car is currently in the shop now for the same thing! The Av unit amongst almost every other part in the vehicle. I need a resolution. My next step in contacting a lawyer. 
  all I want is for the dealership to purchase my vehicle back. I have 26 PAGES of the vehicle being in the service department. 

  Business response

  07/12/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** sales concerns.
  
  A review of our records indicates ****************** has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We urge ****************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

  Customer response

  07/13/2024

   
  Complaint: 21913730
  
  I am rejecting this response because:

   

  Here is the case number #********. They are reached out to ****** Infiniti as well. I would advise them to look into their records. I just picked my vehicle up, again- today from the service department. For the same issues. Please have someone call me, I want to resolve this immediately. 
  
  Sincerely,
  
  ***********************

  Business response

  08/02/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** door concerns.
  
  A review of our records indicates ****************** has not contacted Consumer Affairs with any recent concerns since April 17,2024, and we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We urge ****************** to contact Consumer Affairs and open a new case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 nissan rogue sport. The vehicle's transmission went out at ****** miles. ** a class action lawsuit filed in federal court, Nissan Corporate admitted that the *** transmissions in the Rogues were faulty and they reimbursed consumers who were affected. ** my case, they are refusing to replace my transmission because they are claiming that the Nissan Rogue sport does not fall under the Nissan Rogue class, so they are not responsible. The local Nissan dealership told me that Nissan Corporate should cover the new transmission, but unfortunately they are unwilling to cooperate. Additionally, Nissan Corporate knowingly and deliberately the risked the lives of my family and other drivers by not informing me of the issues that these vehicles had.

  Business response

  07/12/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ********************** concerns with his 2018 Rogue Sport. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ****************** contacted Consumer Affairs on June 17, 2024, to request financial assistance with the Continuously Variable Transmission (***) replacement at ****** miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by 13 months/26,952 miles, NNA advised ****************** on June 20 and June 21 that we are not in a position to assist with the repairs.
  
  ********************** 2018 Rogue Sport does not have this warranty extension. Unfortunately,there is no warranty extension, campaign, or recall on ********************** vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should ****************** have any additional questions; he is welcome to contact his Specialist and reference his case number ********.
  
  Thank you.

  Customer response

  07/15/2024

   
  Complaint: 21911882
  
  I am rejecting this response because: Nissan Corporate had a recall on Nissan Rogues due to faulty CVT Transmissions and they were part of a class action lawsuit due to this.  I own a Nissan Rogue Sport and due to corporate greed, they are refusing to assist me with this major safety issue.  They are saying that since my vehicle is a sport version of the Rogue model, that it does not have to be replaced by Nissan Corporate.  Their inaction is risking the lives of consumers because this has now become a major safety risk which Nissan is wholeheartedly aware of, but still refuse to acknowledge the issue.
  
  Sincerely,
  
  ***************************

  Business response

  08/02/2024

  Thank you for bringing Mr. ******** latest response to our attention.
  
  A thorough review of Mr. ******** request was conducted. We understand his level of disappointment, however, multiple factors were reviewed, and we are not in the position to offer assistance with the repair.
  
  Thank you. 

  Customer response

  08/05/2024

   
  Complaint: 21911882
  
  I am rejecting this response because: Nissan Corporate has full knowledge that their transmissions in Nissan Rogues and Rogue sports are flawed and could lead to catastrophic injuries or death in automobile accidents due to this reason.  They are demonstrating corporate greed by not willing to accept responsibility and remedy a problem which they are acutely aware of.  I am humbly requesting that the Tennessee Better Business Bureau and other state government regulators take a closer look at Nissan Corporate's business practices
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2016 nissan, noticed while stuck in traffic on highway in March 2024 on rainy day the vehicle seemed to want to loose power and battery light was coming on. I was able to exit highway an make it home. Later that night while at laundry mat, left car on to load wash then headed to get food the car wouldn't accelerate eventually died an wouldn't start.Next day go to get it towed yet started no problem acceleration was fine alternator voltage was normal range. Few weeks later battery was dead which I have replaced. Alternator voltage still reads normal. I get about 20 minutes driving and battery light pops on eventually soon power steering and traction control goes out then car will die. If leave it few hrs 2-4hr an come back is fine. But can't drive 20min before it is a problem again. Has caused serious finacial strain and still paying for vehicle close to loosing employment it dies everyday then I have to pay for ride home and to go back to get it later. Must be a computer , software, Electrical problem.

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review **************** concerns with her 2016 Nissan vehicle.
  
  A review of our records indicates ************ has not contacted Nissan Consumer Affairs regarding this matter. We recommend ************ to contact Nissan Consumer Affairs and open a case with Consumer Affairs by calling ************** (Option 7) with her Vehicle Identification Number (VIN) and current mileage. We would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.

  Thank you.  

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 20, 2024, my 2020 Nissan Kicks SV began shaking and shuddering while I was driving. I pulled over and contacted Nissan Consumer Services (NCS), who opened case number ******** and instructed me to get an official diagnosis from the Nissan dealership in ******, ***On June 21, 2024, the dealership diagnosed the issue as a Continuously Variable Transmission (***) problem and recommended a replacement costing $6,330.98. I informed NCS, and my case was escalated to ******, a Nissan Consumer Affairs Specialist.On June 26, 2024, ****** informed me that NCS would not offer financial assistance for the *** repair, citing a lack of routine maintenance visits to the dealership. However, I have consistently maintained my vehicle through another registered and licensed service provider and have all receipts and service records to prove it.Given these circumstances, I am requesting that Nissan North America take one of the following actions: (1) Cover the full cost of replacing the *** as quoted by Nissan of ******, amounting to $6,330.98 OR (2) Buy back the car from me at the auto-loan payout price confirmed by my bank.My request is based on several factors:Nissan consumers have undergone class action settlements for faulty ***s, where Nissan agreed to cover the cost of replacements and extend warranties. Relevant details can be found at *****. Although Nissan claims I did not maintain my car regularly based on visits to their dealership, I have maintained my car regularly with another licensed service provider and have all relevant receipts and service records.The dealership has declined to provide me with a rental car during this period, causing significant mental, financial, and physical stress. As I rely on this vehicle and do not have an alternative, this has been particularly burdensome. The *** failure at ****** miles is unusually premature for a 2020 model, especially compared to other brands.

  Customer response

  06/27/2024

  Since I am incurring a big cost with the rental car, I made an advance payment to Nissan of Athens dealership today (6/27) to get started on the repair of the *** transmission in my car. I would like Nissan of North America to refund me for this expense. Attached is the $3,000 advance payment I had to make.

  Customer response

  07/03/2024

  Today (7/3/2024) I paid the remaining cost $3,334.93 (total $6,334.93) and received the car with the *** repair. I did this because I was incurring a great cost with a rental car and other expenses without having a car. Nissan dealership declined to provide me a rental car as well. I am requesting Nissan of North America only for this *** repair cost ($6,334.93). Attached is the final receipt.

  Customer response

  07/18/2024

  Dear *************************,

  Thank you for your email on July 18, 2024 for case ID ********. 

  I have not heard anything back from Nissan of North America. I am not at all satisfied in how they have handled this complaint. Please continue to try to reach to this company. It is unfortunately not resolved.

  Thank you.

  Business response

  07/18/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ********************************* concerns with his 2020 Kicks.We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ******************************** contacted Consumer Affairs on June 21, 2024, to request financial assistance with the Continuously Variable Transmission (***) replacement at ****** miles. ** the five years /****** miles ******* Powertrain Warranty had lapsed by ****** miles, NNA advised ********************** Ambanpola on June 26th that we are not in a position to assist with the repairs.
  
  Unfortunately,there is no warranty extension, campaign, or recall on ********************** Ambanpolas vehicle that would provide additional warranty coverage for the *** replacement, and we regret we are not in a position to offer financial assistance at this time.
  
  Should ******************************** have any additional questions, he is welcome to contact his Specialist and reference his case number ********.
  
  Thank you.

  Customer response

  07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ekanayake Ambanpola

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