ComplaintsforNissan North America, Inc.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an 08 Nissan Rogue. Nissan designed this car with a life safety issue and refuses to fix it without me paying over $4k. The issue is with a faulty CVT valve body, which they issued a warranty for but it is expired. My car never got a new part and the warranty expired before I even owned it. When the car has been driving 30+ miles in the heat, it cuts off the fuel. Which means that I will be driving on the highway, and as cars are flying by me at 80 miles an hour, I will drop to 40 with no warning. I will have my foot to the floor and it will not give more gas. All of these instances have happened with a full tank of gas. They designed the car to shut off the fuel when it gets around 90, which means any summer day the car can just stop accelerating on a busy highway, leaving me fearing for my life. Nissan told me tonight that they had an extended warranty that expired in 2017, so they would rather have me die than help. My car is still under 120k miles and I need them to cover the repairs for the design flaw they made. This is a life or death issue and Nissan wants to kill me instead of fixing their mistake. Please hold them accountable and make them extend the warranty another 15 years, so that people do not die from their mistake.

  Business response

  07/10/2024

  Thank you for contacting Nissan North America and allowing us the opportunity to review Ms. ********** concern with her 2008 Rogue. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this unfortunate situation may have caused.
  
  A Nissan representative will contact ************ by close of business on Thursday, July 11, 2024, to further discuss her Continuously Variable Transmission (CVT) concern. However, it is important to note that financial assistance is not guaranteed and is made on a case-by-case basis.
  
  Should ************ have any additional comments or questions prior this date, we recommend her to contact Nissan Consumer Affairs at ************** (Option 7) and reference Case number 51603141.
  
  Thank you.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Nissan Rogue back in December of 2016. I took great care of the car, regular services for it and drove safely. May of this year (2024), I was going on a long trip from *********, ****** to *******, ********** so I wanted to make sure my car was running well. My car had just hit 100k miles so I took it to ********* Nissan. I asked them to do a diagnostic on it, see if any codes would come up, and asked them to do any recommended work it needed. I was told nothing was wrong with my car other than it needing normal maintenance like spark plugs, fluid changes, tire rotation, etc. I spent $1,580 on everything. Three and a half weeks later, my cars transmission goes out. I get it looked at in Oxnard Nissan and they say the work Beaverton Nissan did shouldnt have been done. I did research and also found out that my car was 18k miles/6 months past the extended warranty that was specifically for the transmission issue I had. I called Nissan corporate and they called back and said I should have had my car serviced only at Nissan and since it was past the warranty they would not help me. So I am out $1,580 of work I JUST had done and a whole car because I dont have $6,500 to spend on a new transmission that shouldnt have gone out at 100k miles anyway.

  Business response

  07/08/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ********************** concern with her 2017 Rogue. We understand how frustrating it is dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows that ****************** contacted Consumer Affairs on June 22, 2024, to request financial assistance with the Continuously Variable Transmission (***) repair at ******* miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by ****** miles, NNA informed ****************** on June 24th that we are not in a position to assist with the repair. In addition, the *** warranty extension expired on 12/14/2023 or ****** miles, whichever came first. After reviewing ********************** request, Nissan's decision remains unchanged, and we are not in the position to assist with the repair expense.
  
  Should ****************** have any additional questions, she is welcome to contact her Specialist directly and reference case number 51584437.
  
  Thank you.

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a used Nissan a few months ago. It had just ran out of the warranty. I got a loan on the car. The loan is now at around *********. The transmission just went out of the car. To fix the problem it is gonna cost $3500.00 For the transmission and then apparently another ******* for a professional to Install it which will bring the cost to $4500.00 To fix the problem and I have not own the car nine months. Apparently this is a problem that is happening too many customers. When I purchased this car, I purchased it from enterprise car rental in *********. I think they also knew it had that problem because they told me to test drive it and then claimed that I drove it 20 miles over so I had to purchase the car, no matter what.

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************** transmission concerns.  
  
  A review of our records indicates that **************** has not contacted Nissan Consumer Affairs regarding this matter. We would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We recommend **************** to contact Nissan Consumer Affairs and open a case with Consumer Affairs by calling ************** (Option 7) with her Vehicle Identification Number (VIN) and current mileage.
  
  Thank you.  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The *** transmission was replaced twice in my 2013 Nissan Pathrinder and now 3 years later i have to pay ANOTHER $5-6K for my vehicle. Its not fair that they only issue a 1 year warranty on a transmission that they KNOW will not last more than 2-3 years. All my mechanics told me to leave them and get a ****** or ***** because after they replace it again it will go out in about 3 years. I regret that i have purchased 3 Nissans over the last 25 years as a loyal TIER 1 customer and had to replace my transmission more than once in them. Why should i have to replace my well kept vehicle (with a few normal age related repairs) just because the vehicle only takes *** transmissions and those are KNOWN to not last (i didnt know this before). Nissan doesn't care one bit about me as a customer and the durability of their vehicles. Nissan vin #*****************

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America (NNA) and allowing us the opportunity to review **************** concern with her 2013 Pathfinder. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicate that ************** contacted NNA in both June and July 2024, to request financial assistance with the Continuously Variable Transmission (***) replacement at ******* miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by ******* miles, NNA informed ************** on July 3, 2024, that we are not in a position to assist with the repairs.Additionally, the Executive Specialist notified ************** that the *** warranty extension had also expired at ****** miles or on April 6, 2020, whichever came first. Regrettably, Nissans decisions regarding **************** request remains unchanged.
  
  We understand that this may not be the outcome ************** was hoping for, but we hope she understands our position. Should ************** have any further comments or questions regarding our decision, she is encouraged to contact her Specialist, ***, directly and reference case number 51543984.
  
  Thank you.

  Customer response

  07/11/2024

   
  Complaint: 21880808
  
  I am rejecting this response because: The transmission was replaced in June of 2021 just shy of the mileage warranty limit, and PRIOR TO the extended warranty period mentioned in the class action against them for THIS VERY REASON...Nissan did not assist with that purchase. Here we are 3 years later needing to replace the transmission AGAIN. The milage on the vehicle IS NOT THE SAME as the mileage on the 3 year old transmission. Focusing on the overall milage on the vehicle is a smokescreen.   This complaint is about the fact that i have replaced the transmission in my Nissan a total of 2 times (the first installation lasted only about a month or so before they had to replace that one). The second transmission INSTALLED OUT OF MY OWN POCKET PRIOR TO 120K miles is at the core of my issue. Nissan being fully aware of their CVT transmission issues is at the core of my issue. There is no reason my well kept vehicle has to go to the graveyard JUST BECAUSE OF NISSANS FAULTY CVT TRANSMISSIONS WHICH ARE TECHNICALLY IRREPARABLE- once the original transmission dies, usually right before or just beyond 100k (AS IT ALSO HAD IN MY PREVIOUS 2 NISSANS), the replacements will yield only 1 -3 years- NISSAN IS VERY AWARE OF THIS which is the reason they only offer a 1 year warranty on their replacement CVT transmissions (keep in mind, the cvt transmission can only come from Nissan as they are hard for ANY certified transmission mechanic to find- NISSAN **** knows this.  Again, it is fair for Nissan to replace their 3 YEAR OLD TRANSMISSION OR issue a special incentive for me to purchase another Nissan.

  Just bad business all around- not one mechanic that I spoke to had anything good to say about Nissan, citing that their vehicles are nice looking, but NEVER make it beyond 100k without needing a transmission replacement which begins the downward spiral of the vehicle.

  Sincerely,
  
  ***********************

  Business response

  07/22/2024

  Thank you for bringing **************** latest response to our attention.

  We certainly understand ****************** level of disappointment and are sorry to hear that she is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to ****************** request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the Continuously Variable Transmission (CVT) replacement.
  

  Should ************** have any further comments or questions regarding our decision, we encourage her to contact her Specialist, ***, directly and reference case number 51543984.
  
  Thank you.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a New 2024 Nissan Sentra in March 2024 in June 2024 the touch screen went out (black screen) I took it to the Nissan service department where I purchased the car, I was told there was no known fix, they could replace it ONLY is Nissan approves it, which could take days or even weeks. It's dead, broken, useless but they have a problem with replacing it. Its only 3 months old and under full warranty. Nissan is also aware of this problem with these touchscreens the same screen is in most of their vehicles and customers are not made aware there is a problem and they are certainly not told Nissan does not want to fix the issue. I purchased a car where everything worked properly and that's what I want.

  Business response

  07/03/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ******* concerns with her 2024 Sentra. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Ms. ***** contacted Consumer Affairs on June 19, 2024, to request assistance with the radio not working properly.  Ms. ***** spoke to a Regional Specialist and advised of other concerns occurring after the radio was replaced. Ms. ******* stated she could not take the vehicle back to Loyalty Nissan until after the 17th.  ************** is able to have the radio concern addressed with the dealership. We recommend she contact her Specialist if further assistance is needed. 
  
  Should Ms. ***** have any additional questions, she is welcome to contact her Specialist and reference her case number ********.
  
  Thank you.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 2024 Engine harness replace went through insurance. Since then my cars brakes barely function. Car does not start. Multiple engine malfunction icons popping up on dashboard. Obd port was removed per Nissan Corp. under dashboard wires cut and zipped tied. I have been accused of tampering with the vehicle. Corp now on my 2023 Nissan Altima denied warranty on my car. Insurance will not touch it since Nissan empire of hillside said all work was good. No issues. It is now June and my car still doesnt start and is out of warranty. I have 2 years left on my lease. The so called damage is now ****** according to Nissan *********************. Had a fall outing with arbitrator and she denied my claim.

  Business response

  07/03/2024

  Thank you for contacting Nissan North America and allowing us an opportunity to review the wiring harness concern with your 2023 Altima.
  
  Nissan carefully considered ********************** request and reviewed all available facts pertaining to **********************' specific situation. As discussed in the letter dated June 18, 2024, Nissan is not in the position offer assistance due to evidence of outside influence.

   

  Thank you. 
  
  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Nissan advertised a car as certified pre-owned At the dealership when I tried to buy the car, they told me I would have to pay an additional $1,400 for certification I tried to follow up with Nissan USA customer service but was not provided a resolution

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ************************** unsatisfactory purchase experience at Nissan of Queens. We apologize for any inconvenience this situation may  
  
  As a manufacturer, Nissan North America is unable to provide details regarding financial transactions and sales, which are agreements made between our valued customers, independently owned authorized ********************** dealers, and their financing companies. However, the Consumer Affairs Regional Specialist has forwarded the complaint to the dealer's management team and requested that the dealer contact ********************** to discuss the complaint. Additionally, our records indicate that the Specialist spoke with ********************** on June 18, 2024, apologized for any confusion, and clarified that a certified pre-owned warranty is not automatically included with a certified vehicle.

  Should ********************** have any additional comments or questions, we advise her to contact the Specialist, ********, directly and reference case number ********. Alternatively, ********************** may contact Nissan of Queens and request to speak with the general manager, as the dealer is best equipped to address this matter.
  
  Thank you.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car's transmission blew, a problem Nissan is well aware of and dealing with constantly, and was repaired on 5/10/24. There was no warranty on my car for this problem. Nissan refusing to assist in total/part of responsibility for faulty CVT transmissions. They are aware of the issue and, despite increasing the powertrain warranty length, they are refusing to take accountability for an ongoing issue that is one, incredibly expensive to repair, and two incredibly dangerous if and when the car is being driven. I bought the car after their extended warranty period, had the car checked and transmission checked, and they did not inform me of common issues with these cars. I feel this is gross business negligence and I am reporting them for incredibly irresponsible handling of an issue that is of their own doing. There are civil suits regarding these issues and they are aware of it but refuse to acknowledge the entirely of their fleet of cars with these issues outside of having a small, insignificant increase on their warranty mileage. Having faulty parts on a car should not be limited to a warranty and the burden should not fall on the consumer. I would like even some assistance with this repair, but they are refusing to even consider the case and just repeatedly say that the decision is final. This is incredibly disrespectful to the consumer. The financial burden this leaves many people in is a result of negligence of Nissan and their unwillingness to meet me at a reasonable solution reflects their concern for their consumers showing me that their primary concern is their own bottom line and not the consumers safety.

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America (NNA) and allowing us the opportunity to review Mr.********s Continuously Variable Transmission (***) concern with his 2017 Altima.We understand how frustrating it can be dealing with vehicle concerns and apologize for any financial burden and inconvenience this situation may have caused.
  
  A review of our records indicates that Mr.******** contacted Nissan on May 25, 2024, to request financial assistance with the Continuously Variable Transmission (***) replacement at ******* miles. ** the five years / ****** miles ******* Powertrain Warranty had lapsed by ****** miles, NNA informed Mr. ******** multiple times that we are not in a position to assist with the repairs. It is important to note that the *** warranty extension on Mr. ********s vehicle expired at ****** miles or on May 15, 2024,whichever occurred first. Regrettably, Nissans decision regarding Mr. ********s request remains unchanged.
  
  We understand that this may not be the outcome Mr. ********* was hoping for, but we hope he understands our position.Should ******************** have any further comments or questions regarding our decision, he is encouraged to contact his Specialist directly and reference case number 51389909.
  
  Thank you.

  Customer response

  07/11/2024

   
  Complaint: 21860050
  
  I am rejecting this response because: this is the same cookie cutter response I have been getting, I am not purely seeking financial assistance but I am writing this because Nissan's knowledge of this issue that is ONGOING and still having it affect customers outside of myself is business negligence and malpractice. The warranty issue should extend to any car of theirs made with these faulty parts. I am not seeking for only financial assistance and it is not where I will let this go. My complaint is based on the businesses poor model of how they are rewarding their own customers for an issue that they are aware of and refuse to remedy outside of a measly increase in the warranty period that should extend for the **** of the vehicles for this particular issue. 
  
  Sincerely,
  
  Hyder Almosawy

  Business response

  07/22/2024

  Thank you for bringing Mr.Almosawy's latest response to our attention.

  We certainly understand Mr. ********************* of disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to Mr. *********************** for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the Continuously Variable Transmission (CVT) repairs.
  
  Should Mr. ***************;have any further comments or questions regarding our decision, we encourage him to contact his Specialist directly and reference case number ********. In the event that ************************ is unable to reach his Specialist, he may also contact Nissan Consumer Affairs at ************** and request to speak with Specialist.

  
  Thank you.

  Customer response

  07/24/2024

   
  Complaint: 21860050
  
  I am rejecting this response because: again, if Nissan read my complaint and did not gloss over the intention that this is not a deal that I am looking for monetary compensation at this point. Repeatedly getting a cookie cutter response and not addressing my concerns shows the neglect Nissan has towards its consumers. They take their money from the people buying the cars and assume not responsibility besides the shell of coverage they feel is necessary. What I am saying is this: if NISSAN KNOWS that there is a critical issue with ALL OF THEIR CVT TRANSMISSIONS from ANY period of time that they SHOULD BE HELD ACCOUNTABLE. Simply extending a warranty is a bandaid to an issue that does not solve anything. Nissan should be held accountable for ALL issues related to their vehicles when there is a KNOWN issue with their CVT transmissions.
  
  Sincerely,
  
  Hyder Almosawy

  Business response

  08/12/2024

  Thank you for bringing Mr. ********* latest response to our attention.
  
  We certainly understand Mr. ********* level of disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan has reviewed multiple factors with reference to Mr. ********* concern, and we must reiterate our decision.Unfortunately, Nissan is unable to provide assistance regarding this matter.
  
  Should ******************** have any further comments or questions concerning this matter, he is encouraged to contact his Specialist directly and reference case number ********. Alternatively, should ******************* encounter any challenges in contacting his Specialist, he may also contact Nissan Consumer Affairs at ************** (Option 7) and ask the representative to reach out to his Specialist via email and request that the Specialist contact him.
  
  Thank you.

  Customer response

  08/13/2024

   
  Complaint: 21860050
  
  I am rejecting this response because:

   

  Again, the cookie cutter response from Nissan that is no different than my most recent receipt is a direct reflection of Nissan and its concern for it's customers. If you read my complaint, again that fact that I have to wonder, it is not not about receiving financial compensation. It is about the neglect and negligence of your company and its inability to right a wrong. If I keep getting the same response, I will take this matter higher than the BBB and look for legal representation to consider options regarding your egregious negligence to a dangerous and KNOWN problem with your vehicles. I look forward to your response, hopefully you have the decency to no longer send the SAME EXACT response each time. Take ownership of your vehicles KNOWN problems and right the wrong for ALL customers, not just myself. This is ridiculous.
  
  Sincerely,
  
  Hyder Almosawy

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Engine light displaying on my 2016 Nissan Altima. After changing the Mass Air Flow sensor 2 times I finally got a Nissan Mass Air Flow sensor since the Nissan Dealership told me it had to be a OEM sensor, not aftermarket. Nevertheless, two months later, the check engine light returned. The engine light was on when I brought the car to the ********, NC Nissan dealership on June 4, 2024 for the planned and necessary Power Train inspection. When they told me I needed to replace the *** after this examination, I declined because the sensor costs more than $350 and I had already done it two months prior with an OEM Nissan ***. They said, "Let's reset the *** (engine control module)." I informed them that wouldn't be the solution...it was back on the following morning. According to the attached Nissan Service Campaign *** Reprogram Voluntary ***************** Campaign reference # PC514, which has been in effect since January 2017, the *** reset service that was done was supposed to be free. Nissan has a remedy for the problem, affecting ******* vehicles, however they are not offering assistance to customers on the known issue. Rather, they are exploiting it for financial gain, which is driving away customers. Transparency needs to happen in the communities affected by this issue. Charged for *** ************** light is still on (codes code P014C , P014D , P015A and P015B).

  Business response

  07/11/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** concerns with her 2016 Altima. We understand the challenges of dealing with vehicle concerns, especially when they persist, and we apologize for any financial hardship and inconvenience this situation may have caused.
  
  A review of our records shows ****************** contacted Consumer Affairs on May 31,2024, to request financial assistance with an O2 Sensor repair at approximately ******* miles. ** the three years / ****** miles ******* Basic Warranty had lapsed by around ******* miles, NNA informed ****************** that we are not in a position to assist with the repairs. However, the Specialist did offer a reimbursement for the air fuel sensor if the part malfunctions again after replacement. It is important to note that the Specialist has conducted a thorough review of the concern with Gastonia Nissan, who suggested that ***************** schedule an appointment with the dealer for further diagnosis of the concern.
  
  Should ****************** have any additional comments or questions, she is encouraged to contact her Specialist directly and reference Case number 51442801.Alternatively, ****************** may contact her preferred authorized Nissan dealer,as the dealer is in the best position to diagnose and resolve any concerns with the vehicle.
  
  Thank you.

  Customer response

  07/13/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Let me start at the very beginning of this issue. In November 2023, my 2016 Nissan Altima's check engine light came on. I used my BlueDriver Pro Scan Tool and retrieved the following codes: P014C,P014D, P015A, and P015B, which indicated an issue with the oxygen (O2) sensor.I bought a Bosch O2 sensor for $173.77 on November 17, 2023, and installed it in my Altima. However, the light came back on a couple of weeks later.

  I then scheduled a diagnostic check for the O2 sensor based on service bulletin NTB22-007A.Shelby Nissan tested the rear O2 sensor voltage (per the **** on December 1,2023, and confirmed its normal functionality. They found the issue was with the front O2 sensor and recommended replacing it with a Nissan OEM O2 sensor. I purchased a new Nissan OEM O2 sensor from Friendship Nissan for $351.10, &I installed it in December 2023, and the engine light turned off. I drove the car for 4 months with no further issues. However, in May 2024, the light came back on, so I scheduled a service appointment at ******** Nissan for the 7-year powertrain and transmission inspection & informed them my engine light was on.
  

  On June 4, 2024,Gastonia Nissan's Service Invoice confirmed that the reported issue was related to a faulty airflow sensor, as per bulletin NTB-16-117B (report attached).Despite their recommendation to reprogram the **** the problem persisted, and the warning light reappeared before I even reached home that evening. Gastonia Nissan failed to address the *** valve and active grille shutter modification as indicated on their report, despite knowing the engine light was back on.

  In response to BBB complaint #********, it was *******************************, not ******************, who was your point of contact on the phone. With a limited lifetime powertrain &transmission warranty on my Altima, I expected Nissan to stand behind their product. The complaint regarding the faulty O2 sensors on my 2016 Altima is well-supported by the attached Nissan Service Invoices. After spending over $600 and finding that the engine light remains on, Gastonia Nissan has been unwilling to address the problem, as confirmed in BBB complaint #********.

  Despite being referred to file a complaint with Nissan Consumer Affairs per Gastonia Nissans BBB response, I am now being advised to contact my preferred authorized Nissan dealer. This seems like a runaround!! I never indicated my willingness to pay an additional $600; it was suggested by the Executive Specialist that I purchase another O2 sensor and have an authorized Nissan ****************** install it. If that didn't resolve the issue, they agreed to cover the part & labor costs, but would not put that in writing.Had the Specialist conducted a thorough review of the concern with Gastonia Nissan, she would have known they responded to BBB complaint #******** &their unwillingness to help despite the indicating the concerns with the O2 sensor indicated in NTB-16-117B as reported on the Service Advisor report. She would know that they recommended addressing what is wrong with the 2016 Nissan Altima and using this knowledge to fraud consumers by encouraging us to try a system of fixes that will generate revenue for them. And if she researched my Altima, she would know I had an extended certified Nissan warranty for 7 years/100,000 miles, not just a three years / ****** miles ******* Basic Warranty.
  

  Even though the local Nissan dealership here in ****** had 400 charges from the North ******************* of ************** that were somehow dropped, Nissan's role is not to take advantage of our communities but to be honest and respect us.
  

  In conclusion, the current situation does not align with Nissan's commitment to product quality and customer satisfaction. All I ask is for ********************** to stand behind their product!
  
  Sincerely,
  
  ***************************

  Business response

  07/30/2024

  Thank you for bringing ************************* response to our attention.

  We certainly understand Mr. ****************** of disappointment and are sorry to hear that he is dissatisfied with our response. Please be assured, Nissan has carefully reviewed ****************** request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the recommended repairs. However, as stated previously, the Executive Specialist did offer a reimbursement for the air fuel sensor if the part malfunctions again after replacement. 
  

  We apologize again for any inconvenience and financial hardship this unfortunate concern *** have caused. Should ****************** have any additional comments or questions pertaining to this matter, we encourage him to contact his Executive Specialist directly and reference Case number 51442801. 
  
  Thank you.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  very eratic shifting in transmission

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************** transmission concerns. 
  
  A review of our records indicates that **************** has not contacted Nissan Consumer Affairs regarding this matter. We recommend **************** to contact Nissan Consumer Affairs and open a case with Consumer Affairs by calling ************** (Option 7) with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************** transmission concerns. 
  
  A review of our records indicates that **************** has not contacted Nissan Consumer Affairs regarding this matter. We recommend **************** to contact Nissan Consumer Affairs and open a case with Consumer Affairs by calling ************** (Option 7) with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩