ComplaintsforNissan North America, Inc.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Corporate website states Certified Pre-Owned vehicles come with 2 key fobs. I purchased a CPO from a local dealer and the dealer will not respond to my calls. Nissan Corporate states that dealers are independent franchises that are not within their control. The cost of a new key fob is $400. I think the least they can do is refund me the cost of the key fob that I need to purchase in order to make the vehicle whole. In my opinion, if their corporate website says it comes with two key fobs and the local dealer refuses to comply, then corporate should make good on it and take it up with their dealer.

  Business response

  06/28/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ********** concerns with his 2023 TITAN. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ************************ contacted Consumer Affairs on June 14, 2024, to request assistance with obtaining a second Key Fob on a Certified Pre-Owned Purchase. Unfortunately, Nissan North America, Inc. cannot become involved with contract disputes with independent Nissan dealerships. For this reason, Consumer Affairs suggests working directly with your Dealership to resolve this issue.
  
  Thank you.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership on 06/08/2024. I originally went in and was purchasing another vehicle. They came out and stated they could not sell me that vehicle but instead offered me another vehicle with lower mileage. We did not get to test drive the vehicle all they said was it would get detailed and called it a day. They never provided me with any inspection of the vehicle they just stated there were no recalls. Jump into 5 days later on 06/14/2024 after I purchased the vehicle and it stopped in the middle of me driving almost causing a horrible collision in the middle of an intersection. I called them and it took 5 hours to get any kind of help. They said they wont take the car back they said nothing is wrong with it because the issue was the battery and they came to replace the battery. The car still showed all these crazy lights in the dashboard and they said codes just needed to be cleared. The following day I am driving to the dealership after they stated the car was safe to drive because they fixed the issue which was the battery. On the way to the dealership my car completely stopped again and almost caused another collision again. I am beyond upset that these people do not care about the safety of my children or myself. They got their sale and that was it. I am beyond disappointed and upset. They definitely only care about a sale and not their customer or their safety. I guess itll take for someone to really get hurt in a collision for them to care or actually help. 3500 dollars was what was put down and a loan through Santander. I no longer feel safe in this vehicle with my kids. It is my only vehicle and it almost killed us after the tech stated it was safe to drive we talked to the dealership about 6 times within 4 hours. They said theyre not taking the car back despite the issue happening less than a week after purchase.

  Business response

  06/28/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Mr. ******* concerns.
  
  A review of our records indicates **************** has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review, though assistance is not guaranteed and is made on a case-by-case basis.
  
  We urge **************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you. 
  

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Purchased a Nissan Rogue 2023 Model 11/2023 and have initiated a claim with them as the vehicle falls under the ***** Law. I have received a letter of intent May 4th, 2024. I since then have provided ******************* Arbitration Specialist a total of three times the documents that she is requesting (Although the law only requires the sales Contract) I obliged and provided all the documents possible. The three emails I received were the exact same thing, as if Nissan did not hear consumer and reply was automatic. I am currently in a Nissan Rental due to my vehicle being in the Nissan Shop due to CVT transmission issues. I am unable to provide 5 vehicle pictures on exterior/ interior due to vehicle not being under my care at the moment. I believe Nissan Consumer Affairs is being unreasonable and I would like to share my experience as this has pushed me as a customer far away and have felt appalled at how they are treating their consumer trough out this experience as I have complied with all requirements. The way they are handing this claim and perhaps many others need to be ****** into the light on how they are conducting Business. Thank you Kindly for your time. Kindly, ********************* *************

  Business response

  06/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************' concerns with her 2023 Rogue. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ****************** contacted Consumer Affairs on April 9,2024, to request assistance with a concern with the transmission on *****************' vehicle. ****************** was advised of Nissan's intent to provide an offer to repurchase or replace the vehicle on May 5, 2024. We see that the Arbitration Specialist has advised that ****************** needs to provide further information to complete the process as some pictures of the vehicle had not been provided as well as the correct financial information had not been provided either. We urge ****************** to contact her Specialist directly and provide the requested documents to continue with the process.
  
  Should ****************** have any additional questions, she is welcome to contact her Specialist and reference her case number ******** at that time.
  
  Thank you.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 23, 2024 I paid over $1600 to replace a delta stoke sensor/booster because Nissan told me this was the issue that was causing my brake light, VDC light and shuddering noise when I would be randomly driving. I have been experiencing with my 2006 Nissan armada several times. On June 9, 2024 The brake light came on again with the shuddering noise when I was at coming to a stop at a main intersection. I immediately called the Nissan service center in ******** to book another appointment because they didnt fix the problem I spend over $1600 for them to order the part, replace the part they assured me was the culprit only to experience this same issue!!!!! I have read several forums on this with the problems stemming from a bad chip in the *** module or to get a reset on the *** module.

  Business response

  06/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** concerns with the delta stoke sensor/booster on her 2006 Armada. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records indicates ************** has not contacted Consumer Affairs with this request in the past,  and we would be happy to conduct a thorough review for assistance with the repair of **************** 2006 Armada.
  
  We urge ************* to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with her Vehicle Identification Number (VIN)and current mileage for further assistance. We encourage Ms. *********** to continue working with an authorized Nissan dealership in attempt to repair the vehicle.
  
  Thank you.
  

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  RE. CASE # ******** Subject: Request for Assistance with Transmission Repair Cost Dear sir/madam: I hope all is well.My name is ********************, and I currently have a 2018 Nissan Altima being serviced at your nissan shop. We purchased this vehicle in 2018 as the first owner. I have been a loyal customer for a very long time. Unfortunately, the vehicle has become inoperable due to issues with the *** transmission, which now needs to be replaced. As the first owner, I have never had any problems with this vehicle before.I am extremely surprised and shocked disappointed to learn that the repair will cost $5,700. Given the vehicle's well-maintained history, as you can see from your records, I am unsure how this issue could have occurred.I have spoken with my technician Nissan dealership and advised contact your office I am hoping there might be a way to lower this cost on my behalf. I would greatly appreciate any assistance or consideration you can provide.Thank you very much for your attention to this matter. Please contact me via email at your earliest convenience and forward this email to the appropriate manager.

  Customer response

  06/18/2024

  Please find attached   

  
  Paid receipt to  Nissan dealership
  
  
  

  
  Please update this complaint to reimbursement.  As I had no choice but to repair my vehicle as the complaint has been taking quite a bit.   The repairs are extremely expensive and have posed a significant financial burden.
  
  As mentioned, the vehicle has been well-maintained with no prior issues. This situation feels unjust and unfair to its owners. I am confident that Nissan will do right by its customers and reimburse the repair costs.
  
  Thank you for your time and attention to this matter. I look forward to hearing from you

  Customer response

  06/18/2024

  Please find attached   

  
  Paid receipt to  Nissan dealership
  
  
  

  
  Please update this complaint to reimbursement.  As I had no choice but to repair my vehicle as the complaint has been taking quite a bit.   The repairs are extremely expensive and have posed a significant financial burden.
  
  As mentioned, the vehicle has been well-maintained with no prior issues. This situation feels unjust and unfair to its owners. I am confident that Nissan will do right by its customers and reimburse the repair costs.
  
  Thank you for your time and attention to this matter. I look forward to hearing from you

  Business response

  07/10/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ************************ reimbursement request for the Continuously Variable Transmission (***) replacement expense. We apologize for any inconvenience this situation may have caused.
  
  A thorough review of ************************ request was conducted, and we are pleased to say that have granted 50% reimbursement of the total repair expenses for the *** replacement as a gesture of customer satisfaction. On June 27, 2024, the Specialist spoke with ******************** and advised her to allow two-four weeks to receive a check in the mail. 
  

  We are delighted to hear that ************************ vehicle has been successfully repaired. Should ******************** have any further comments or questions, she is welcome to contact her Specialist, ****, directly and reference case number 51501574.

  Thank you.

  Customer response

  07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** -******** ********

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2021 Nissan Titan from Nissan of Pittsfield on 4/30/24. They did not inform me they did not have the title in hand. They said they had to replace the windshield and then I could have the truck. It took two weeks for the windshield to be replaced. Then they told me the previous owner filled out the title wrong and they had to reapply for a new one. Fast-forward to 6/6/24, I called the *** registry and they told me a new title application was never received. I went to Nissan of ********** and canceled the contract telling them it is illegal to sell a vehicle without a title in hand in *************. They are supposed to pay off the vehicle loan that is in my name at NBT Bank, and return my $15,000 deposit. They are continuing to ignore my calls. I would like the loan to be paid off immediately and my deposit returned, immediately. I have also informed the ************************ about this fraud.

  Business response

  06/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ************** sales concern. 
  
  A review of our records indicates ************** has not contacted Consumer Affairs regarding this concern in the past; however, we would be happy to conduct a thorough review for assistance.
  
  We urge ************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) for further assistance.
  
  Thank you. 

  Customer response

  06/27/2024

   
  Complaint: 21826704
  
  I am rejecting this response because Nissan of Pittsfield has still refused to rescind the loan on the canceled contract dated 6/6/24 for a vehicle I never received. 
  

  I have submitted a complaint to Consumer Affairs. 
  
  Sincerely,
  
  ***************************

  Customer response

  07/10/2024

  As of 7/8/24, Nissan of ********** still has not paid off the loan. The contract was canceled on 6/6/24. I went to Nissan on 6/28/24 requesting a check again. The new manager printed a check and said it would be sent overnight to ********** to be signed (check was too large for anyone at their office to sign). He said they would have it back that following Monday at the latest. I have called since then and left messages but have not received a return call. 

  Business response

  07/12/2024

  Thank you for bringing ************** latest response to our attention.
  
  After a review of our records, we are unable to locate the Nissan Consumer Affairs case that ************** started based on the customer information provided.
  
  We urge ************** to continue working with his Specialist regarding this concern. Should he have any questions, he is welcome to contact his Specialist directly and reference his case number.
  
  Thank you.

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It has been 3 weeks since I purchased my 2019 Nissan Armada and I have called more than a half a dozen times to have the dealer do what was promised at time of sale. They charged me $800+ dollars for a LoJack system that was never switched over. And I have a we owe to fix my bumper. I was told Id get a call to set up an appointment. At this point all of this has put a bad taste in my mouth, and I need a refund for a system that was never installed as well as money to repair the bumper. Ill do it on my own.

  Business response

  06/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ******************** LoJack concerns.
  
  A review of our records indicates **************** has not contacted Consumer Affairs with this request in the past, and we would be happy to conduct a thorough review for the delay to install the LoJack system.
  
  We urge **************** to contact Consumer Affairs and open a case with Consumer Affairs by calling ************** Option 7 with his Vehicle Identification Number (VIN) and current mileage for further assistance.
  
  Thank you.  

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My electric car spontaneously accelerated into an intersection. I turned the car off and then it happened three more times. I was too afraid to drive it so I spent $400 to get it towed and then spent $175 on a diagnostic report. The dealership told me there was nothing wrong with the car that would make it spontaneously accelerate like that, took my money and didnt help me with the car. I am terrified to drive the car and was in tears. They were horrible and unempathetic. The manager refused to take a meeting with me. I have to get to work so I have to drive the car. Im having terrible anxiety about it happening again.I called the manufacturer and they continually are putting me off. When I looked online ****** Nissan leafs were recalled for this issue. They told me it wasnt my model so they wouldnt help me. I just want a safe car to drive. This is not a normal maintenance issue the car is malfunctioning

  Business response

  06/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review Ms. ***** concerns with her 2015 LEAF. We apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ************ contacted Consumer Affairs on June 6,2024, to request assistance with the vehicle accelerating spontaneously while braking. **************** case has been sent to a Regional Specialist for further review.
  
  We recommend ************ continue working with her Specialist to address the concern and reference her case number ********.
  
  Thank you.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been Nissan customers since 2001 and currently own 3 ***********************. In April 2012, we purchased a new convertible Nissan 370z Roadster as well as Nissan extended warranty (8 year / 100K mile Gold Preferred). The convertible top started to have issues in late 2014 while the car was under factory warranty. At the time, I had it checked at a Nissan dealership and they said it is normal operation. I was not convinced, but did not insist on further testing as the issue was relatively minor then. In 2018, while the car was under extended warranty, the convertible top issue got worse and the operation got rougher and louder. I took the car again to a dealership and asked them to compare the operation to one of the other 370z on their lot. They did so and confirmed that the operation was not normal. However, they said they could not do anything about it due to no available repairs from Nissan Corporate. At the time, I reached out to Nissan Corporate and they told me the same thing. This caused us to minimize operation of the top to avoid further issues with it, which was quite disappointing.Last March, i became aware of a Nissan ***************** Bulletin (***) that addresses the issues with our convertible top. This *** was released in August 2019 and the car was still under extended warranty. I took the car to a Nissan dealership on March 28th and asked them to confirm that our issue is the same as the one described in the **** After performing the necessary diagnostic, they said the *** will help in repairing the issue. They provided me with cost of repair and referred me to Nissan corporate for warranty coverage. I contacted Nissan corporate and opened a case, ********. After very frustrating two weeks of subpar communication and insisting for a service that was already done, they (***** and *****) informed me today that they will not able to help because the car was no longer under warranty. Please let me know if you need additional information. Thank you.

  Customer response

  06/07/2024

  I am sending photos of the Nissan extended warranty; invoice from 2018 that shows the issue; and the invoice from last March the cost of repairing the issue.

  Thank you.

  Business response

  06/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** convertible top concerns with his 2012 370z Roadster. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows Mr. *****  contacted Consumer Affairs on May 15, 2024, to request out of warranty financial assistance with the convertible top repair at ****** miles. ** June 6, 2024, a Consumer Affairs Specialist informed Mr. *****, that Nissan North America is not in a position to offer any Goodwill towards the recommended repairs. The Limited Basic Warranty expired March 29, 2015, or ****** miles, whichever came first, in which his 2012 370z Roadster had exceeded the warranty by 98 months and ****** miles. **** reference to Mr. *****s desired resolution, Nissan's decision remains unchanged at this time.
  
  Should Mr. ***** have any additional questions, he is welcome to contact his Specialist and reference his case number 51337061.
  
  Thank you.

  Customer response

  06/25/2024

   
  Complaint: 21814117
  
  I am rejecting this response because: My case is not as simple as a customer trying to get financial assistance/goodwill for a problem that occurred many years and many miles after the warranty expired. The business response is not addressing two very important points: 1) At the time of the issue, the car was under warranty, but Nissan did not have a solution 2) The car also had a Nissan 8 year/100,000 mile extended warranty that expired in April 2020.  
  
  I shared this information with the case manager, *****, who did a very poor job handling my case. She claimed that she spoke with the Nissan dealership that diagnosed my car and the service manager told her no diagnostic was done due to my refusal of diagnostic fee.  She insisted that I had to have another diagnostic done before she reviews my case. I informed that it was not true and sent her the dealer invoice showing the diagnostic was done and the issue was the same as the one described in ***. She mentioned that it was not sufficient and asked for another diagnostic. When I realized that I would not be able to resolve this with *****, I filed this complaint in the hopes that somebody else from Nissan could review my case. The current response makes me think that ***** did not share the necessary documentation with the person reviewed my BBB complaint so I will give the details below. If it is needed, I can also submit a copy of the extended warranty and the dealership invoices from 2018 & ***** showing the convertible top issue/diagnosis.
  
  The car was purchased new in April 2012 along with the above mentioned extended warranty (Nissan Security Plus Gold Preferred). The convertible top issue described in the *** began happening in my car late 2014 while the car was under manufacturer's warranty and it got worse in 2018 while it was under extended warranty. In both instances, the Nissan dealership confirmed it was not normal operation, but said there was nothing they could do about it. In 2018, I brought this to Nissan corporate's attention and they were not willing to help then either. 
  
  Last month, I became aware of the *** released in August 2019 that fixes the issue with the convertible top. Nissan finally has a solution for the issue, but so far they are refusing to cover my repair under warranty. If this *** is covered by the manufacturer or extended warranty, I am asking that the Business reevaluates my case again. 
  One last thing I would like to mention even though I am not seeking Goodwill from Nissan: we have been Nissan/Infiniti customers since 2001 and have owned 8 of their cars. We currently own 3 Nissans and learning that Nissan does not value us as customers was very disappointing.
  

  Please let me know if you have questions or need additional information.
  Sincerely,
  
  ***** Sezen

  Customer response

  06/25/2024

  Hello,

  I am not sure if I submit these files with my initial complaint. If not, please share them with the business. I appreciate your help with this.

  Thank you.

  Business response

  07/18/2024

  Thank you for bringing ****************** latest response to our attention.
  
  A review of our records indicates that a Regional Consumer Affairs Specialist will contact Mr. ***** by the end of the business day on Friday, July 19, 2024. It is important to note that a follow-up does not guarantee a reversal in the previous decision.
  
  Should Mr. ***** have any additional comments or questions, he is encouraged to contact Nissan Consumer Affairs at ************** and reference Case number ******** to speak directly with a Specialist.
  
  Thank you.

  Customer response

  07/19/2024

   
  Complaint: 21814117
  
  I am rejecting this response because: I spoke with the Nissan representative and she informed me that Nissan will not do anything about my complaint because the car is out of warranty. She really did not address my questions regarding the main reason for this complaint. They still treat me like a customer who is trying to get financial aid for a problem that occurred after the warranty expired. They ignore the fact that the problem began while the car was under warranty and they did not have a solution.
  
  Sincerely,
  
  ***** Sezen

  Business response

  08/01/2024

  Thank you for bringing ****************** latest response to our attention.
  
  We certainly understand ****************** level of disappointment and are sorry to hear that he is dissatisfied with our decision. Please be assured, Nissan reviewed multiple factors with reference to ****************** request for assistance, and we must reiterate our decision. Unfortunately, Nissan is not in the position to assist with the repairs.
  
  We realize that this may not align with ****************** desired outcome; however, we hope that he understands our position. Should Mr. ***** have any additional comments or questions regarding Nissan's decision, he is encouraged to contact Nissan Consumer Affairs via email or call ************** and reference Case number ******** to engage directly with a Specialist.
  
  Thank you.

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to express my serious concerns and seek compensation regarding the repeated failure of the fuel pump in my 22 Nissan Pathfinder, which has significantly impacted my safety and financial situation. My vehicle experienced fuel pump failures twice within just ten months, leading to considerable distress and financial burden. The 1st incident occurred on 08/01/23, in a parking lot. Although this situation did not pose a major threat to my safety, it was highly inconvenient and unsettling. The fuel pump was replaced by an authorized Nissan dealership (*********** Nissan), and I was assured that the issue had been resolved. On 05/22/24, the fuel pump failed again while I was driving on the highway at over 60 miles/hr. This time, the failure was extremely dangerous. I lost control of the vehicle and was unable to use the brakes. Thankfully, I managed to maneuver the car to the side of the road safely and awaited assistance from a tow truck, which towed the vehicle back to a Nissan dealership (Mossy Nissan).This 2nd incident was terrifying, and I genuinely feared for my life. The thought of potentially experiencing another sudden loss of control while driving is unacceptable. I no longer felt safe driving this vehicle. Despite the urgency of my situation, I did not receive a timely resolution from Nissan Consumer Affairs after I had asked for a buyback option. As a result, I was forced to trade in my faulty vehicle and acquire a new vehicle and a new loan. This new loan included negative equity due to the unresolved issues with my Nissan. I am requesting monetary compensation to offset the negative equity added to my new loan. This compensation is necessary to address the financial burden caused by the repeated failures and delayed response from Nissan Consumer Affairs which resulted from a MOST LIKELY LEMON VEHICLE. I have been a loyal Nissan customer, but this experience has severely shaken my confidence in the brand. I would like a prompt resolution.

  Business response

  06/21/2024

  Thank you for taking the time to contact Nissan North America and allowing us the opportunity to review ****************** fuel pump concerns with her 2022 Pathfinder. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ************** contacted Consumer Affairs on May 23, 2024, to request repurchase of her 2022 Pathfinder. On June 3, 2024, a Consumer Affairs Specialist informed **************, that Nissan North America is not in a position to offer repurchase of the vehicle as ************** no longer owned the vehicle and that Nissan North America could not assist further with compensation. With reference to ****************** desired resolution, Nissan's decision remains unchanged at this time.
  
  Should ************* have any additional questions, she is welcome to contact her Specialist directly and reference her case number ********.
  
  ************** is welcome to contact Mossy Nissan to further discuss ****************** trade-in concerns.
  
  Thank you. 

  Customer response

  06/22/2024

  To answer the questions on the last message received:

  I have not heard from Nissan North America.

  I am still unsatisfied with the handling of my particular situation and would like to still hear from them. 

  ***********************

  06/22/2024

   

  Customer response

  06/25/2024

   
  Complaint: 21812227
  
  I am rejecting this response because: 

  Nissan put me in a position where the response and support was completely inadequate. Despite multiple attempts to contact ******, who was assigned to my case, prior to the trade in, I did not receive the necessary attention, resolution or even call back within a reasonable timeframe. Given the factual history of issues with my vehicle, I could not continue to risk the safety of myself and my family by driving it. As a result, I was forced to make the involuntary decision to trade in the faulty and dangerous vehicle in hopes that Nissan would be able to do the right thing and compensate for at least the negative equity of the loan, that was also financed through NMAC. At any point I was made aware that by trading the vehicle my case could not be even discussed any further. I am extremely disappointed with the handling of this situation and the complete disregard of your customer's safety. I hope that we can come to an agreement and that Nissan will provide the compensation necessary as I have been a loyal customer of the brand for at least 10 years. 

  Sincerely,
  
  ***********************

  Business response

  07/18/2024

  Thank you for bringing ****************** latest response to our attention. We understand how frustrating it can be dealing with vehicle concerns and apologize for any inconvenience this situation may have caused.
  
  A review of our records shows ************** contacted Consumer Affairs on May 23, 2024, to request repurchase of her 2022 Pathfinder. On June 3, 2024, a Consumer Affairs Specialist informed **************, that Nissan North America is not in a position to offer repurchase of the vehicle. ************** has since traded her vehicle and no longer owns the 2022 Pathfinder. Unfortunately, Nissan North America is not in a position to offer compensation towards the negative equity or purchase of the new vehicle. With reference to ****************** desired resolution, Nissan's decision remains unchanged at this time.
  
  Should ************* have any additional questions, she is welcome to contact her Specialist directly and reference her case number ********.
  
  Thank you,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩