Customer ReviewsforNissan Extended Services North America (NESNA)

Very unhappy only used it one time since purchasing it and they'll refuse to pay for repair break pads after axel seals were leaking and cause rear pads to go bad as well as emergency break I pay 188 dollars a mouth thinking about canceling it

Thank you for taking the time to leave a review. Unfortunately, our vehicle service contracts do not offer coverage for non-covered items, even in the event of consequential damage. According to sections 1 and 5 of your vehicle service contract, there is no coverage afforded to non-covered items in the event of damage from a covered component.

I am happy to have purchased a warranty package for my ***** Grand Caravan. I know my dealership was able to have my vehicle that I purchased from Nissan checked out and approved for transmission repair, but I have not been able to get in touch with the # provided to me to seek reimbursement for the rental I have had to pay for the last couple of weeks. If somebody could please contact me regarding this issue I would greatly appreciate it! : )

Thank you for your positive review. For assistance with reimbursement, please give us a call at 1.800.888.5245 and follow the queues as a customer calling in about your vehicle service contract. This is done pressing 2, then 2, then 1 when prompted. Have a great day.

My 2017 *** Acadia I purchased in February of this year with an extended warranty is throwing a p0700 code, Transmission control Modular. *** dealership says it needs new transmission. Quality Guard said they want me to pay 600 dollars to prove its my transmission. I deductible is 100 dollars. Why do I have to prove it. If the mechanic says the transmission oil is black and it was just service with in the last couple of months, shouldn't the mechanics word be good enough?

Thank you for taking the time to leave a review. We have not requested that you pay any amount of money to prove failure to your vehicle. This is false information. There was a third-party inspection company assigned to confirm the failures to your vehicle. We have photos of the There was no failure confirmed to your transmission during the inspection. There was a three mile test drive performed and there were no issues found during the test drive. The transmission fluid was clean and in good condition, not burnt. We have photos of the fluid as well. It is worth noting that you have coverage on your vehicle until 109,974 miles or until 02/13/23. There is coverage for the transmission under this vehicle service contract as long as failure can be confirmed. If you are confident that there is an issue with the transmission, I would encourage you to bring the vehicle to a different repair facility that is not providing false information on our behalf and is willing to work with our inspector to point out failure to the transmission. Have a great day and I sincerely hope you are able to get this issue resolved with a different repair facility.

Terrible company! I purchased a used vehicle a year ago from Nissan. I have put less than 5000 miles on it since February 2022 when I purchased it. I went to a funeral 2 weeks ago and the vehicle all of the sudden had an issue. I have never had any issues before. We found a mobile mechanic after sitting at a store for hours and had it towed to his shop where it has been sitting for 2 weeks now…did I mention IN ANOTHER STATE?! I was stuck in another state! I am being told that the repair is not under warranty because the head gasket had a warp? This vehicle is garage kept and is regularly maintained even though it is not drive. This was our 2nd road trip in it and this happens and you are telling me that it isn’t covered?! I’m expecting a resolution and my vehicle to be fixed. It has been 2 weeks and hundreds of dollars that I have spent and am still without a vehicle…that is stuck 2 states away from me in un-working order!

Thank you for taking the time to leave a rating. In review of your claim. it was found that the cylinder head was warped beyond serviceable specification. The maximum allowed cylinder head flatness deviation as described by the manufacturer is 0.05mm. The amount of cylinder head flatness deviation found on your engine (cylinder head) was double the maximum amount as set by the manufacturer at .10mm. This was confirmed by a third-party inspector as well as the repair facility servicing the vehicle. Due to this, the engine must be replaced as a whole as opposed to only replacing the head gasket itself. This was the reasoning behind the denial made. This specific measurement is used by most OE manufacturers and service contract providers to determine whether or not an extreme overheat event has occurred. According to your vehicle service contract, there is no coverage afforded for repairs caused by extreme overheating or continued operation with an overheat issue. I have included the contract verbiage which was used in reference to your claim, Section 5 "What Is Not Covered" 5.8 Any failures due to: Overheating of the powertrain or engine, regardless of cause. Continued operation with a failed component that may result in further damages. In closing, the reason that the engine in your vehicle requires replacement, is due to an excessively warped cylinder head that cannot be repaired requiring replacement of the engine assembly as whole. The reason it cannot be repaired is due to the amount of warpage. The excessive warpage of the aluminum cylinder head can only be caused by overheating of the powertrain. We apologize that this may not be the answer you were seeking, however we are adhering wholly to the terms and conditions of your vehicle service contract and its coverages afforded.

I appreciate your response. However, this vehicle was not driven overheated. I was at a funeral, left the cemetery it threw a code (don’t know terminology) and we pulled over and sat where the tow truck met us. I have only put 4,999 miles on this car since its purchase and is well maintained. I can provide proof and affidavits from the 4 people with me, participants at the funeral and the tow truck driver/mechanic confirming that this vehicle was not driven over heated.