Business ProfileforHardee's

On 11/18/2023, my husband came through the drive thru of Hardee's located at **********************************************. When he arrived home with the order, it was discovered my Big Hot ********* was missing and there were no condiments on the Famous Star burger. I called and spoke with ***** who said he was the manager on duty and informed him of the issues. ***** asked if we could come back and he could replace the sandwiches. I told him that my husband is a truck driver and was on the road the whole day and I am disabled and unable to drive so it would not be feasible. I also explained to ***** that even if we lived closer, it would be very inconvenient and would cost gas money driving ***** minutes round trip. I asked ***** if those items could be refunded back to the credit card my husband used to pay for the order and he said that he is not able to do that. We would like that our full order be refunded back to our credit card. If a refund cannot be issued, I would ask for a $50.00 gift card be mailed to me so that the next time we do visit a Hardee's we don't have to pay. Please consider the fact that this was of no fault of the customer and I did not get my sandwich that my husband bought me and his sandwich was missing the condiments. Hardee's was paid in full for the order. We, however, did not receive what we paid for and as a result I have had to expend time and effort in order to get a satisfactory resolution.