Reviews

Review Details

• Review fromPenny L

  Date: 02/12/2025

  1 star
  1. Their list of participating gyms is incorrect. The only gym in my area listed as a participating location on their website does in fact not participate I found out after purchasing my membership and attempting to use it at my gym. My membership is useless and their service was misrepresented. 2. They offered a promotional deal to waive the enrollment fee, but due to poor website engineering, this was not visible before paying. I requested a refund but they only credited the account. 3. Customer service over email is a dead end. You might get one response, but they probably won't resolve your issues and then they just go dark if you send a second email and totally stop responding. I was communicating with them professionally and respectfully...the least they could do would be to do the same. 4. When I told them about the incorrect listing of the gym, they just told me I needed to upgrade my membership tier and didn't seem the slightest concerned that their website is wrong. 5. I finally got someone on the phone about a refund. They cancelled the membership as requested, we talked about the amount the refund would be, it all seemed good, but no refund was posted to my credit card. Now having to dispute the charge after multiple attempts to resolve with the company and getting nowhere.

• Review fromShaun T

  Date: 01/11/2025

  1 star
  While the service was good, they practice fraudulent activity when trying to cancel. After being on the phone with them for 40 minutes they told me their system was down and I was unable to cancel at the time. I'm now having to file a dispute with my credit card company to try and resolve this.

• Review fromAustin D

  Date: 12/16/2024

  1 star

  Austin D

  Date: 12/16/2024

  Raised prices on the “fitness your way” gym membership subscription. I went to my account to cancel and realized I had to call during business hours, Monday through Friday. I waited all weekend and then waited on hold for a total of 45 minutes on the phone to cancel. I still have not received an email confirmation after 8 hours. I called back and they said they are having issues canceling it and “escalated it”. Just an unfair business practice that I think reflects on their character in this day and age where we subscribe to services as easy as a click. Just get a gym membership so you never have to waste an entire morning when they raise prices.

  Tivity Health, Inc.

  Date: 12/20/2024

  Thank you for bringing this to our attention. Our Customer Service team has been notified of your recent concerns. We do apologize for the technical issues we were having during our call on December 16th to cancel your account. Your account has been cancelled as of December 18th. There were no additional charges incurred as we were working through some technical issues. We appreciate your patience as we got this resolved. Please let us know if you have any additional questions. Thank you!

• Review fromTami H

  Date: 02/02/2024

  1 star

  Tami H

  Date: 02/02/2024

  I have been a loyal member of Fitness your way with Tivity health for nearly a decade. Last month I had fraudulent activity on my bank account. Therefore I needed to cancel the method of payment that was on file. I called Tivity to give them a temporary payment method and told them I would call as soon as I received my new card in the mail. When I received the card in the mail, I tried calling several times and could not get a representative on the line.. this morning I received an email from Tivity, informing me that my membership has been canceled. I tried calling immediately, and when I was able to reach a representative they stated that they could not reactivate my account which was closed this morning and they would need to open up a new account. They informed me they would not be able to honor the price that I paid when I joined since prices have increased. This is very poor customer service, especially since I could not reach anybody to update my payment information and now it is my problem and I will need to pay more money to enroll. If this is how loyal customers are treated, I would rather take my business elsewhere.. I spoke with the supervisor who also informed me that she could not honor the amount I’ve been paying for nearly 10 years. A service I was once very appreciative now leaves a very bad taste. I am a caregiver for a family member and I am under extreme amounts of stress since I do not get any help from the state. Fitness is my outlet that keeps sane. ****** ******* offers a more affordable rate. I will be leaving a review with the Better Business Bureau.. **** ******

  Tivity Health, Inc.

  Date: 02/06/2024

  Tivity Health has been in communication with the member and were able to remediate their concerns. Should the member have additional questions or concerns, Customer Service may be reached at (888) 242-2060 Monday-Friday from 8 am - 8 pm Eastern.

• Review fromJonathan C

  Date: 12/21/2023

  1 star

  Jonathan C

  Date: 12/21/2023

  Tivity raises prices and cuts services and applicable locations. Cancelation requires calling between 7 am and 7 pm... but they will gladly sign you up for service online. Don't use this service! A gym membership is cheaper and less of a headache.

  Tivity Health, Inc.

  Date: 01/17/2024

  Tivity Health has attempted to reach out to this individual to discuss their concerns. We encourage this individual to reach out to our Experience Center at (888) 242-2060 Monday-Friday from 8 am - 8 pm Eastern.

• Review fromP. H.

  Date: 10/10/2022

  1 star

  P. H.

  Date: 10/10/2022

  Member at SilverSneakers - been doing their online Zoom instructor lead classes for a bit over 1 month. I am frustrated to no end that the instructors will not turn off the annoying chat feature during exercise classes. This useless feature for exercise sessions rolls across the bottom of my screen and blocks the screen with what the instructor is doing. I have reached out numerous times to report this, and nothing is getting resolved. As a person with hearing difficulties, I depend upon seeing the entire screen, and not seeing comments made by other people who should be in fact exercising! It's annoying, it's disruptive and as a person who qualifies as an American with a recognized disability, I feel that I am being disrespected, as well as discriminated against!! Especially when the instructors make a big deal about people with hip replacement, knee replacement, shoulder problems, etc. etc. etc. for how to modify their situations. Furthermore, the instructor can't see the messages as they are typically too far from their screen to read them. I would hope as a company you would do better than to make me feel less than important to receive quality instruction that is beneficial to my health & well-being. I am extremely disappointed.

  Tivity Health, Inc.

  Date: 11/10/2022

  Thank you for the opportunity to review these concerns. Our teams have reviewed the feedback provided, and we believe that disabling the Zoom chat previews will prevent messages from appearing periodically on the screen. Chat messages will still be accessible through the chat panel, if desired, but by disabling "Show Chat Previews" (click the small arrow beside Chat and remove the check mark beside "Show Chat Previews") this should resolve the noted concerns. Should the member have additional questions or concerns, Customer Service may be reached at (888) 423-4632, Monday-Friday from 8 am - 8 pm Eastern.