ComplaintsforWesley Financial Group, LLC

• Initial Complaint

  06/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Wesley Financial Group charged my husband and I an exorbitant fee for a service they never provided. They are committing fraud on a massive scale and I encourage anybody else reading this to take action against them. They are being sued in federal court by various parties right now and the *** and other **************** are on their trail. I am leaving my story here for others who were defrauded by this illegal operation.

  Business response

  06/11/2024

  We cannot find an record of ever working with this customer. We have searched by the name, email, and phone number, and they do not exist in our sytem. Please have the customer to verify that they were a customer of ********************. Thank you.

  Business response

  06/12/2024

  We cannot find an record of ever working with this customer. We have searched by the name, email, and phone number, and they do not exist in our sytem. Please have the customer to verify that they were a customer of ********************. Thank you.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to express my concerns regarding the service provided by Wesley Financial Group in relation to the cancellation of our Wyndham timeshare. We signed a contract with Wesley Financial Group on August 22, 2022, with the understanding that, while ******* cancellations can take up to two years, they have been completed in as little as eight months in numerous cases. We agreed to the terms and have been paying the $10,000 fee over the specified period. However, midway through our contract, Wesley Financial Group entered into an agreement with *******'s timeshare exit program. This was not part of our original agreement and appears to constitute a breach of contract, particularly since we were initially advised not to disclose our engagement with a third party to *******. As a result, ******* is now fully aware of our involvement with your services. Since the commencement of your agreement with *******'s **************** program, we have not received any substantive updates on our case. Our inquiries have been met with vague assurances that the matter is being looked into. It is disconcerting that only upon cessation of payments on our part did we begin to receive responses, which have primarily been threats to void our "money back guarantee" rather than providing any concrete information regarding the cancellation process. Had we been informed that such significant changes would occur and that our case would be neglected, we might have opted to handle the cancellation process independently. The lack of communication and transparency from Wesley Financial Group is unacceptable and contrary to the expectations set when we entered into this agreement. I expect a prompt and comprehensive update on the status of our timeshare cancellation. Additionally, I seek clarification on how Wesley Financial Group plans to rectify this situation, given the deviation from our original contract and the inadequate communication thus far.

  Business response

  05/31/2024

  Thank you for sharing your concerns and experience with us, *****. We value all feedback and take it seriously as we continuously strive to improve our services and customer experience. Our team of dedicated professionals works diligently to assist our clients in resolving their timeshare ownership. Our main goal is to ensure a smooth and stress-free process for you. We apologize if there were any shortcomings or lack of communication that led to frustration during your experience with us. Upon reviewing your file, I have confirmed that a member of our team reached out to you on May 24, 2024, to address your concerns and provide a detailed explanation of our procedures. We have proposed scheduling monthly follow-up calls and mutually agreed to frequent email updates. We will continue to work on your resolution and provide you with regular check-ins moving forward. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your cooperation and thank you for choosing Wesley.

  Customer response

  06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I receive the proper updates and cancelations. If not, I will be opening another formal complaint without resolution.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In March 2020, I hired Wesley Financial Group (WFG) to help me get out of my timeshare for $9,995. Over the next 2.5 years, WFG told me not to pay the time share company so that they could make my grievances against them sound more legitimate. I was also forbidden to have any contact with the time share company while WFG representatives were supposedly communicating with them on my behalf. However, each time I asked for a progress update or for evidence that WFG had been in communication with the time share company, they refused to give me any evidence of their communication with them and would just say that they had written a letter of grievance. I didnt pay nearly $10k for a letter! I expected further actions! Eventually, anytime I complained, WFG would just switch me over to a different Resolution Specialist, and my grievances with WFG would go unresolved. By November 2021, the time share company foreclosed my time share, and WFG claimed that this was the outcome they had been looking for. Meanwhile, my credit was severely impacted due to the fact that the time share had been reporting my missed payments as delinquent for nearly 2 years, and then they added the foreclosure to my credit report with Experian. Since then, I have been trying to recover my credit score unsuccessfully and been denied loans and credit card applications multiple times. WFG had promised to repair any damage done to my credit after the process concluded, and they did not. They referred me to the 3rd-party Credit Guru team, who were unable to do anything for me. WFG is a well-run scam that takes advantage of people who have already been taken advantage of by time share companies. I had perfect credit prior to dealing with WFG, and now I have a foreclosure on my credit report for at least 7 years! Stay away from this company! I am requesting a refund for my troubles. I am seriously considering contacting a lawyer.

  Business response

  05/22/2024

  We regret any miscommunications that *** have arisen concerning Wesley Financial Group and our business operations. We value your time and recognize your concerns regarding potential communication lapses throughout the process. At Wesley, we continuously strive to communicate with our clients in a timely and efficient manner. Upon reviewing your file, it appears that we have been in contact with you through email and phone calls. Nevertheless, we apologize for any shortcomings in maintaining contact. Our standard practice involves regular check-ins and updates with clients. Please be assured that all specialists involved in your case shared the unified objective of facilitating your timeshare resolution. Given the unique nature of each timeshare ownership, our approach to client assistance varies significantly from case to case, with the ultimate goal of achieving the most favorable resolution in each instance. Unfortunately, many timeshare companies will not release a consumer if they find that they are getting assistance from a third party. Our enrollment agreement outlines our policies, fees, and possible outcomes pertaining to the timeshare resolution process, which was agreed to before starting work with us. Furthermore, not all clients experience the same credit-related outcomes, as these can be impacted after cancellation. In November of 2022, we reached out to offer guidance on getting started with credit repair. We are happy that your timeshare termination was successfully processed. If you require further assistance or clarification, please do not hesitate to contact us.

  Customer response

  05/22/2024

   
  Complaint: 21724083
  
  I am rejecting this response because:
  

  Wesley Financial Group (WFG) did respond to my calls and e-mails.  However, they would not provide the information I requested.  I specifically wanted to know what actions they were taking to terminate my timeshare and to share any communications they were having with my timeshare company as proof of their actions.  WFG refused to provide any evidence of acting in my behalf other than to state that they had written my timeshare company a letter.  Furthermore, WFG did NOT succeed in terminating my timeshare.  After taking their advice and following their directions to the letter, beginning with the cessation of payments to and all communication with my timeshare company, the timeshare company proceeded to report my missing payments as delinquent to the credit bureau for 2.5 years until they finally foreclosed on my timeshare and reported this foreclosure to the credit bureau as well, further impacting my credit negatively.  

  In addition, WFG had promised to repair my credit at the end of our dealings with the time share company.  However, when the time came, they referred me to The Credit Guru, a third-party company, with a six month credit for their services.  The representatives at The Credit Guru were unable to repair the damage that following WFG's directions had done to my credit report and credit score, even after contacting WFG again for a six month extension to The **********************  Prior to my dealings with WFG, my credit score had always been excellent.  Since beginning to work with WFG, my credit score has been severely affected, to the point where I now have a seven-year penalty on my credit report stating that I have a poor history of making payments to lenders and that I have a foreclosure in my credit history.  Despite having no other history of missing payments on any other account I have ever opened, the reports of a foreclosure and delinquent payments on my credit report, which I obtained solely because I followed WFG's directions, has made it to where I have been denied multiple auto and credit loans, and the loans and credit I do get approved for have astronomical interest rates applied to them due to poor credit.

  When I began doing business with WFG, it was only because I believed them when they said that they could help me terminate my timeshare contract in a legal manner and that they would then make sure any damage to my credit done during this process would get repaired.  WFG did NOT terminate my timeshare contract.  The timeshare company foreclosed on it, just like it would have if I had never had dealings with WFG to begin with and had just decided to stop paying them myself.  WFG also FAILED to repair my credit at the end of the process, as they had initially promised, instead referring me to a third-party company that repeatedly demonstrated that they could not do anything for me.  I trusted WFG, and I am still paying the price!  I will continue to pay the price of their incompetence and lies until 2029, when the foreclosure caused by WFG will finally be eligible to be wiped off of my credit history.

  Therefore, I do NOT accept WFG's response that they were not in the wrong, and I am still demanding a refund from WFG.

  Sincerely,
  
  *********************************

  Business response

  05/31/2024

  Thank you for your response, ******. Our main priority is to provide exceptional service to all of our clients and to find the best possible solution for each individual situation. Our mission is to support you throughout the entire process of getting out of your timeshare, offering reliable guidance and assistance at every stage of cancellation. Understanding the distinctiveness of every timeshare ownership, we acknowledge that a one-size-fits-all approach isnt viable. Hence, we customize our guidance and support to align with your individual needs and preferences. We consistently advocate for the most favorable resolution in the context of full cancellation and regret any dissatisfaction you have with our services. We understand the importance of effective communication in these circumstances and sincerely apologize for any deficiencies that *** have occurred. We are so happy you are now out of your timeshare. However, if you have any concerns or questions, please do not hesitate to contact us directly. We would be more than happy to discuss the matter and explore potential solutions with you.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We entered a contract with *** to exit our timeshare. We were promised monthly updated and a dedicated representative. Once the contract was executed *** became part of Wyndham, the company we were trying to exit. We received no contact from this company, and no updates to the account. 7 months later, I received Correspondence from ******* (not the *** Entity) providing options to exit my contract due to lack of payment. Suddenly *** sent correspondence stating that they have done so much work that they made this possible. When asked to see a detailed log on the actions taken on behalf of my account. Again I was met with silence. To date, nothing has been accomplished and like many others I have been preyed upon by individuals who prey on people like me.

  Business response

  05/22/2024

  Thank you for reaching out, *****. We want to apologize for any frustration caused by missed updates or untimely communication during your interactions with our team. We aim to contact our clients every 45 days or as soon as theres an update regarding their case. We understand that every timeshare situation is unique, and as such, we provide personalized guidance and support to meet the specific needs and preferences of each client. Your feedback has been forwarded to the relevant department for further review, and I see that a representative spoke with you yesterday regarding these concerns. Our team is here to offer you the necessary support and guidance, so please feel free to contact us directly if you have any further questions.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Wesley financial to help get us out of a time share their sales representative informed we had 30 days or 100% money back guarantee so with that in mind we moved forward. After approximately ***** days we contacted Wesley to get a refund and cancel services due to no service received from Wesley. We would always receive the generic response that it takes time (almost like their buying time). After noticing they were not doing anything I did not want to continue to send them payments. We made the decision to terminate service. Wesley is now advising they cannot honor the money back guarantee due to timeframe which was not mentioned. We were sold on money back guarantee. I have sent emails attempting to get a refund on the money I paid since they did NOT provide any services. Wesley is just another scam. I advice anyone not to fall for there shady sales pitch with the 100% money back guarantee.

  Business response

  05/21/2024

  We are sorry to hear that your experience with our company has not met your expectations. As a company, we take customer satisfaction very seriously and we apologize for any communication lapses that *** have occurred during the process. As discussed prior to starting work with us, the process duration can vary from 1 day to 36 months. After reviewing your file, I can see that we have been in contact with you, and you have decided to discontinue our services. Unfortunately, you are not eligible for a refund, which is outlined in our enrollment agreement, that you signed on February 11th, 2024. On April 24th, you discussed our guarantee with one of our team members and agreed to terminate in writing on April 29th. Once you terminate services with us, all work with our team will cease. I see that you have a scheduled call with a member of our team coming up on May 24th. We will thoroughly review your information and discuss potential solutions. We look forward to speaking with you.

  Customer response

  05/22/2024

   
  Complaint: 21712725
  
  I am rejecting this response because:
  With  the time frame nothing was done I was informed I was enrolled and yet no service were even started nor provided.  Wesley is a scam only here take consumer money without providing any services only giving you the run around.  I submitted my forms in a timely manner yet they never moved beyond the enrollment.  Even thought I was informed I was enrolled.   This business should not be operating.  
  Sincerely,
  
  *********************

  Business response

  05/31/2024

  ******, we apologize for any confusion or lack of clarity that *** have arisen. Our standard protocol involves a comprehensive review of the enrollment agreement, as well as our policies and procedures, with our clients before initiating any work. The agreement provides a clear outline of the anticipated timeframe for achieving a full timeshare resolution and also specifies our money-back guarantee. Upon reviewing your file, it looks like our team is currently working to schedule a call with you so we can further explore potential solutions. Please dont hesitate to contact us at your earliest convenience so we can delve deeper into your concerns.
  Thank you.

  Customer response

  06/16/2024

  I havent heard from ******* no call back Since *** requested a new appointment for my refund. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started November 2022, when I heard an ad on radio saying Wesley gets 100% satisfaction from timeshare cancellation, which I have Wyndham. They said no problem they had got people out of ******* with ease since the owner use to work for *******. They said it would cost me $27,000.00 and if in 2yrs. they had no success, I would get everything back. They wanted $8000.00 up front then $798.00 amonth. I stopped paying ******* cause I thought that my agent ******* was on with them and sent them all my contracts from *******. After March of 2023, I would call them with no contact from them. My money and credit started to get affected so come ***** I cacelled that cc that they had. Come **** when they couldn.t charge the card that is when they called!!! That's when I felt I was being dupted by these people. I stll also have not gotted my papers back from them. They're probably sitting in the undelivered at post office.

  Business response

  05/13/2024

  Thank you for taking the time to share your concerns with us, *******. As a company with over 11 years of experience in timeshare cancellation, we have developed expertise in this field and can help make the process smoother for our clients. However, since every timeshare situation is unique, the cost and process we use to assist our clients can vary based on several factors. These factors include their mortgage status, maintenance fees, whether they have stopped making payments, or how long they have been owners. We understand the importance of keeping our clients up-to-date on the progress of their case. As such, we strive to reach out to our clients every 45 days, unless there is an immediate update on their case. We apologize for any inconvenience caused by a lack of communication. To ensure transparency, each client signs an enrollment agreement confirming that they are aware of our policies, procedures, and what would be considered a breach of our process. Unfortunately, if you choose to terminate our services, you will not be eligible for any further assistance from our team. Thank you again for your feedback, and please let us know if you have any further questions or concerns.

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 02/03/2024 I received an email from ****************** informing me that my 3-year period was over and that once she received my refund request, I'd be put in a 90-day review period. On 02/04/2024 my request for a refund was submitted via email and on 02/05/2024 Valanna verified and submitted my request. It is now 05/02/2024 and I have yet to receive any updates on my refund request. I reached out to ******* on 04/10/2024 and requested an update on my refund and she sent me a robotic and snarly response. I asked for a phone call to effectively communicate my issues and she responded in an email with "I am not sure what's not making sense to you". I stated that I didn't like her tone and would be filing a formal complaint against her. Working with this company has been a complete nightmare and I'm tired of all of the back and forth. I want my refund ASAP. They take your money fast but take forever to process a refund. I want the full refund that was guaranteed to me in our contract.

  Customer response

  05/03/2024

  Got a call today to rectify the issue. 

  Business response

  05/07/2024

  Thank you for reaching out to us, ********. Our aim is to make the process as seamless as possible for our clients, and we apologize for not meeting your expectations in this regard. We have been in touch with you and are pleased that we have been able to address your concerns. Please dont hesitate to let us know if there is anything else we can do to assist you further. We are here to help and appreciate your patience.

• Initial Complaint

  04/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Entered into contract to end or Terminate my Vacation timeshare ownership on 05/26/2023 with the Wesley Financial Group and payed an up front charge of $5395.00. I have not had any word or progress reported to me as of today. almost 1 year.

  Business response

  04/30/2024

  We apologize for any inconvenience or lack of communication you may have experienced during the process with us, *******. We have located your file and forwarded your feedback to our team. On April 26, 2024, we attempted to contact you by phone and left a voicemail message. Additionally, we also sent a follow-up email with direct contact information. We would greatly appreciate the opportunity to discuss your concerns with you, so please feel free to contact us at your earliest convenience.

  Customer response

  05/01/2024

   
  Complaint: 21625120
  
  I am rejecting this response because:

  1. Have NOT received any call or message as per E-mail from their relationship team.

  2. That was the only corespondent's them in 4 months when they said they would call us back after the holidays.
  
  Sincerely,
  
  *************************

  Business response

  05/03/2024

  We have recently been able to speak with you and are pleased that we have reached an amicable resolution to address your concerns. We will continue to work on your case and provide you with regular updates. We value your cooperation and thank you for choosing Wesley.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased from Wesley Financial on 06/08/23 in the amount of $5295. Wesley Financial advertised they "work" with many timeshare companies to negotiate an owner's exit from their timeshare. We were initially contacted by a "qualification specialist" who made an appointment with a "vice president" to explain how the service worked. It was heavily emphasized many times during the conversation about how they refund your money if they cannot negotiate a settlement with your timeshare company. They also indicated they have helped owners even recoup money from their timeshare. Furthermore, in their current advertising, they indicate they have "cancelled over ****** timeshares totaling more than $450 Million in relief." This further indicates they are trying to create a "representative" relationship and not an informational product. What I received was sporadic communication with a "Senior Resolution specialist." Over the period of the next several months, through their "advisory" process, I received a call from my timeshare company asking me if I was working with a "third party." I was advised to lie to them and tell them no or they would NEVER let me out of my timeshare EVER. After passing this test, my timeshare company passed me on to another person who offered me to pay $1200 dollars to end my agreement. I found out in this call i could have simply contacted the timeshare company directly and paid $1200 at any time to give them back ownership. This company did not give me any advice worth $5295 nor did they negotiate or assist more than 1 hour of time in resolving this situation. When I asked for my money back, they said "you got an offer, I'll try to see if I can get your fee reduced." I haven't heard anything back since. I've looked them up on BBB and scam sites and it's more of the same thing that happened to me. I just want my money back!! Bad enough the timeshare companies take advantage of you then these companies prey on the elderly!!

  Business response

  04/23/2024

  Thank you for reaching out to us, ****. Our main objective is to assist you in getting out of your timeshare by providing you with the necessary support and guidance. Each timeshare ownership has its unique challenges and requires a customized approach to find a resolution. Our policies and procedures are explained and outlined in our enrollment agreement prior to starting work with us. As we discussed during our initial conversations, we require your active involvement throughout the process. Your cooperation and assistance are vital to achieving the best possible outcome. We want to make it clear that we are not attorneys, nor do we claim to be. However, our team has extensive experience in this field and a proven track record of canceling timeshares for those who have been misled. We apologize for any confusion regarding our operations and your case. A member of our team reached out to you on April 16, 2024, to discuss your concerns and explore potential solutions. Our primary goal is to support you throughout the process of obtaining full timeshare resolution. While we do everything possible to help our clients obtain a refund from their timeshare, its not always possible, and its not part of our guarantee. Every case is unique, and there are many factors that can affect the overall outcome. If you have any further questions or would like to discuss your situation further, dont hesitate to contact us directly.

  Customer response

  05/10/2024

  This response went to my junk mail and I am just now seeing it.  This complaint is far from over.  This company is taking advantage of people who have already been scammed by the timeshare industry.  They took my money with the promise they had information of how to not only cancel, but get the timeshare company to refund some of my money.  In effect, all they did was put in a BBB complaint on my behalf and the timeshare company told us all we had to do to get out of the contract was call a simple number found in readily accessible areas of the internet.  This company refused to listen to my complaint that what they did was not worth even close to the greater than $5000 I spent for them to give me free information.  This company is marketing as if they represent clients; however this is not the case.  Please reopen my case and assist.  *******************

  Customer response

  05/23/2024

  This response went to my junk mail and I am just now seeing it.  This complaint is far from over.  This company is taking advantage of people who have already been scammed by the timeshare industry.  They took my money with the promise they had information of how to not only cancel, but get the timeshare company to refund some of my money.  In effect, all they did was put in a BBB complaint on my behalf and the timeshare company told us all we had to do to get out of the contract was call a simple number found in readily accessible areas of the internet.  This company refused to listen to my complaint that what they did was not worth even close to the greater than $5000 I spent for them to give me free information.  This company is marketing as if they represent clients; however this is not the case.  Please reopen my case and assist.  *******************

  Business response

  05/31/2024

  Thank you for your response, ****. We apologize for any misunderstandings that *** have occurred regarding Wesley Financial Group and our operations. Before starting the process with us, we diligently review our policies and procedures to ensure mutual understanding and transparency. It is important to note that some of our clients *** occasionally receive a refund from their timeshare, but it is an infrequent occurrence and not guaranteed by our services. Our primary objective is to support you throughout the entire process of exiting your timeshare agreement. We understand that each timeshare situation is unique, and therefore, our approach to resolving ownership issues varies. After reviewing your file, we can confirm that you have received an offer that we would love to discuss. Please give us a call at your earliest convenience and we will be happy to go over that offer and your concerns with you.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up with Wesley Financial Group to help exit Diamond Resort Time Share. For the last two years, I paid $500 monthly to pay the$18,000 fee and completed it this year.For the last three months I was dissatisfied with their service that I stopped paying until they sent me a notice of delinquency.I was not pleased because the only help they gave me was to send me a copy of the template letter that I had to sign before sending it to Diamond. I was told to not disclose their involvement. That was a red flag to me but I ignored it. However, If their business is honest and legit while would they keep it secret? For the last two years they sent me 2-3 template letters that I have to email to Diamond. I was not getting a reply from ******* until I called them directly to finalize the exit. Again Wesley did not communicate to me about the status of my timeshare. I was the one who followed up and did the calls with *******. Finally Diamond called that they would cancel the ownership. I am sure it was not because of Wesley.I was about to ignore that until I received the 1099-C report from Diamond for this years tax season stating that I have a $66,950.52 debt discharge. This amount raised my tax payment due to $20,000+ the amount I could never afford. I was not told about this! Had I known this, I would have not signed up and used the money instead to pay my taxes. I am sure they knew what could be the result but I was not warned. Yesterday and today, I sent a text and emailed Wesley and they replied that it was stipulated in the contract that I signed. Maybe so, but they had to have the due diligence to explain, if they did I would have rejected. Today they left me with no solution but to file a complaint and maybe resort to legal means. I am a retired senior citizen with a fixed income. Please help people like me. I demand a refund or help me get the tax amount waived.

  Business response

  04/12/2024

  Thank you for providing your feedback, ****. Its important to understand that each timeshare situation is unique, and the cost and time required for cancellation can vary accordingly. We apologize for any lack of communication or issues that you *** have faced throughout the process with us, we strive to reach out to our clients every 45 days or as soon as there is an update on their case. Since each timeshare ownership is different, we understand that a one-size-fits-all approach would not work for our clients. Unfortunately, many timeshare companies will not release a consumer if they find that they are getting assistance from a third party. Our enrollment agreement outlines possible outcomes and the need for active client participation throughout the timeshare resolution process, which was agreed to prior to starting work with us. The agreement also states that the client acknowledges that timeshare termination *** have tax implications, including receiving a 1099, and that they are solely responsible for any tax liability that *** arise after cancellation. A 1099 is a tax form sent from the timeshare, and we have no control over its issuance. Our records show that we reached out to you on April 5th to discuss your concerns regarding your complaint. We are here to provide you with all the necessary support and guidance, so please dont hesitate to contact us when you are available. Thank you for choosing our services.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩