ComplaintsforA & C Business Enterprises LLC

• Initial Complaint

  08/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I went to the store because I had lost my job and was trying to find items to buy to resale to help take care of my family. One item that was purchased was a grow lamp which comes with several different things in the box. When I went to check out they check your boxes, the guy checking the Items took several of the things that belonged to the item out and said they wasn't supposed To be in there. I told him to look at the box or directions to see and he wouldn't. I went ahead and purchased the item hoping I have something at home to make it work. When I got home I realized I didn't have anything to make it work I called the store back to talk to the manager. I told them what had happened and she told me they had already done away with the items that was supposed to go with my item. She then told me I could bring the item back and get a refund I told her the store was about an hour away and that would be a waste of time and money and I ask if maybe next time I can get a few free items for my time and trouble she said she would have to ask the general manager****.. I talk to her on and off for the whole week because**** didn't want to give anything free for my time, trouble and gas.**** called me several days later saying I could either have one free item or bring the other item back. I explain to him that I live about an hour away and that five dollars plus tax wasnt worth my time, he was very rude and hateful but funny agreed on 2 free*******. When I went back to get those two free items**** was a total jerk. I was told I was Banned from the store due to the person beside me trying to steal stuff. I have called multiple stores and even emailed trying to find away to see what's going on. I have yet to get a callback or anything from the store except for we will check into this. This all happened about 6 months ago or longer now. I tried going to a store but couldn't purchase anything Because they said corporate had banned me. My question is WHY,

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/08/09) */ Both ************ and her accomplice ************* were banned from our stores as of April 9, 2022 after they were caught stuffing boxes and bags with extra items at our location in ******, GA. This is considered attempted theft as they would have been charged for fewer items than they received. They were informed of the ban when they were asked to leave the store on that day. ***** then began calling different locations and harassing staff members and threatening legal action. ***** then shopped at both our ****** and ****** locations consistently because she was not recognized by the staff since her ban with the last recorded visit on July 17, 2022. ******** has been doing the same and was asked to leave on August 6, 2022, because of his ban. We also discovered he was stuffing his bags on this trip. Because of stuffing their bags in an apparent attempt to steal items and harassing our staff, we are upholding the ban of these two individuals.

• Initial Complaint

  06/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Thursday the 9th of June 2022 I went to the store gimme a five I went to buy some stuff I was over charged went I said something about it the banned me from the store with out giving me my money back

  Business response

  07/13/2022

  Business Response /* (1000, 8, **22/06/28) */ An internal investigation of this situation has been conducted with our employees including interviews and review of security video from the incident which took place at our *********** location on June 9, **22 and also involved our store manager and a cashier. The customer purchased several items and exited the store. A short while later he returned and informed the cashier that she had miscounted the number of items he purchased, allegedly overcharging him by $1. The customer could not produce a receipt for the transaction. As he had exited the store there was unfortunately no way to confirm if items might have been removed from the bag before he returned seeking a refund. The customer was unsatisfied with this outcome and became animated. The cashier called the manager on duty to de-escalate the situation. The manager apologized to the customer and again explained that she could not process a return refund without a receipt, as consistent with company policy. The customer became irate. He responded with colorful language and an outburst drawing the attention of other customers. The customer again exited the store. About five minutes later the customer phoned the store to review his grievances again using more colorful language. At that time the manager made the decision to ban him from shopping at our store in the future due to his explicit language used towards our employees and the harassing phone call after the initial interaction. Consumer Response /* (3000, 10, **22/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I went back in to the store I went back because I was over charged? I asked her how I was so much she went a head and pulled the first two items and said there's four right there. I said how is that four when it's only two bags she said u put the extra items in the bad i seen u grab them from different bins. I said look this isn't the first two you over charge me for items that are in my bags when I have purchased rc parts u have over charged me when they come together four rc wheels don't sell separate Shee said I don't know if they come together I seen you put them in. So I asked her so u don't know if it comes together I just charged me me said it's not the first time u have extra items and I have to charge you. She said this in front of her manager. I told her this alligator head is in two pcs you don't have two be a genius to see it's one pcs that broke I showed her how it went together. My receipt was in the bag that was in there poserion she was looking through the stuff I told her I'm a give me a five member you can look up my recipe with my phone number. All recipes from them have my information on them printed cause I'm a member. I told her please look it up she said look I'll give you your money back. I told her it's more than just my money how many times has she done this and I'm bringing it up your attention and all you have to say it's a mistake. No a mistake is I accidentally scanned the same item. She took it into her own decision to charge me for the items that were in the bag as two. I still have all the items in the bag. I can match up with there security cameras after the incident I told my family not to touch the bag and it has all the items that were purchased and that we can match to see if they match what they say. They need to address the real.proble that is her over charging me for items that belong together and it's not about a no receipt one dollar refund we need to see the cameras and see how much she really charge me for. Like I said I'm a give me a five member and they could have produced the recipe she kicked me.out cause I told her it was bull that I'm proving there stealing from me by over charging me and they decide to band me. Consumer Response /* (131, 13, **22/06/29) */ ***Document Attached*** Unfortunately the issue was not resolved yet. This is our conversation. It bothers me that they want to just brush this away with $**. .need them to understand that the way they are treating customers and **************** and not doing anything about it *****. They only got this far taking to me cause I opened a case. They had already made there investigation ( according to them) but still here we are. Thank you souch for your time with my case. ********************* Business Response /* (1000, **, **22/07/11) */ We attempted to resolve ************* complaint with a sincere apology, internal discussions with staff, additional store credit and lifting his ban at our stores. We already credited his card $** for any alleged overcharge. In response *********** is demanding $**** in store credit and firing 3 employees over a $1 dispute. We have done all that we can reasonably do to resolve this issue, but unfortunately we are at an impasse, especially since he refused to discuss. Consumer Response /* (3000, 22, **22/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not refunded to discuss the matter with the I just told them that I prefer text or emails!!! Better than a phone call so there's no he said she said drama it's all in white and black on paper but they refuse to discuss the matter on paper they want to call me I don't trust them already. Also they keep calling this a $1 dollar dispute when it's a dispute about there employees admitting to over charging me and not only the one time but previously and they keep saying it's a $1dispute. I did say I would resolve the issues with a $**** dollar store credit and my ban taken away or the 3 employees that made this whole thing happen get fired because of the actions they took. I sent y'all (***) a copy of the text and u can see there that I did try to resolve this and that I explained to them I didn't want to talk over the phone that I prefer email or text so there wouldn't be any drama and they refuse. They need to just man up and admit they did wrong and really fix the problem. I was waiting to resolve the problem before I go to the media but this is ridiculous how they want to turn things around wow. If y'all want to resolve this let me know ************************

• Initial Complaint

  09/07/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 20 $5 cards from the Gimmea$5 ******** page last year at the beginning of the pandemic. The company's advertisement stated that each card could be exchanged for 2 items. They ran this promotion stating it was to help their employees during this tough time. The cards were advertised as "no expiration date". I tried to use them at the Pulaski, TN location on Saturday 9/4/2021. I was denied use and told they expired last December. I have contacted the company and am waiting for a response. I am requesting a refund of my money, $100, because they falsely advertised with no expiration date and refused to allow me to use them. Additionally, please look into how this company treats their customers. Employees frequently yell at customers about their rules. Also, the only way to communicate with this company is via email. They will not give out a phone number.

  Business response

  11/10/2021

  Business Response /* (1000, 10, 2021/10/18) */ These were advertised that they expired at the end of 2020. It was stated in the video along with in the description on the website as they checked out. You can watch the advertisement here: https://www.facebook.com/gimmea5stores/videos/245035976633427/ He specifically says they expire in 2021. If you would like to read the description for the product on our website, you can do that here: https://gimmea5.com/product/ga5surprise/ It is password protected so customers don't try to purchase again. The password is BBB This was a promotion to help people in a really terrible time and it did help- we could keep our grocery stores open and sold everything at 75% off so it was affordable when so many could not work. It also supported The Giving Bus where we partnered with Nashville Inner City Ministry to give away essentials to people that were hurt the hardest by covid. You can read more about that here: https://www.facebook.com/giveonegetonecharity/videos/3795713487138047/ Consumer Response /* (3000, 12, 2021/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't care what their made up video says. When they first began selling these tickets there was no expiration date. Myself and a friend bought them to help them out during the beginning of the pandemic because we liked their store. We were trying to help out. I stand by my "no expiration date". I am finding that this company is very dishonest. They may have added the video after selling at no expiration date. I would like to take the next step in my complaint. This company has turned out to be nothing but dishonest liars that do not follow the rules that they put in place. They do not honor their customers and treat them very badly.

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