Complaints

• Initial Complaint

  03/21/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Heavenly views was paid nearly 7,000.00 for a wedding that was cancelled 8 Mos before the date. We were told by ******** that we could not get any kind of refund, but could reschedule the wedding. She did not state it had to be the same couple. I purchased the package, and now the venue refuses to let me use the package for a different couple. They are taking the money and run.

• Initial Complaint

  03/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Almost impossible communication with this wedding venue. I paid $500 for a save the date deposit on 4/29/21 and was told the contract would be sent soon to finalize. After 5 months of unanswered emails, phone calls and texts I was finally given and signed a partial contract on 10/22/21. This contract only contained the venue rental and nothing about the rest of the package that we had agreed on. Since then I went through the anxiety of additional unanswered correspondence requesting payment information and to finalize additional details for the next 2 months. When I finally received a return phone call on 12/29/21 from the owner, ***** ******* i was told I would not be provided with any of the original promises of service and there would be a price increase. He claimed he did not have any contracts or information about the wedding. I reluctantly agreed since we were 4 months away from the wedding. I asked him to send me the new contract. I requested the new contract 3 additional times with no response. I sent him an email on 1/8/22 requesting my initial $500 back since I still did not have an amended contract or payment information. He called me and became verbally abusive and threatened to sue me for the remainder of the rental agreement of $4,164.38. He had "found" my contract by that point. I feel Heavenly Views deliberately acted in Bad Faith and breach of contract. Changing venues and hiring vendors at this late date has caused considerable financial and emotional distress. I have since talked to a few others with similar situations along with his former employee who is suing him for back pay.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩