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Business Profile

Property Management

MAA
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see

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MAA has 228 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 63 Customer Reviews

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    Review Details

    • Lauren L

      Date: 11/10/2022

      I have been a tenant living at MAA in the Durham area. The very first day I moved in my entire apartment was flooded. I placed a work order (front office always insist on tenants doing this. Even if it's an emergency) I also contacted the emergency maintenance hotline. My apartment flooded on about 4 different occasions. The office could not disclose why my apartment keeps flooding. They did not give an explanation to why this keeps happening. Fast forward to this present year 2022. I realized I've been getting extremely sick and this was not due to the pandemic. My Dr even told me I had an upper respiratory infection. There was a really bad hurricane and 1 of the rooms was flooded. I contacted the office. They patched it. My ac was leaking as well and mold grew of course. If there's water there's mold, logically! I complained several times to the office. They kept fixing over the issues and not getting to the root of the problem. This complex is not fit for human. There's mold growing expeditiously it's ridiculous!! If you care about your health DO NOT RENT AT MAA APARTMENTS! They can't even keep managers at either of their properties. That goes to show you the terrible state it is in. When they do have a manager that person is a extremely RUDE and don't give a **** about anything. You're paying a minimum of $1500 to live at a s*** place! They need to shut down. Them changing their name will never compensate their horrible management and company they are. Worst experience of my life. I would not wish it on my enemy!

      MAA

      Date: 11/11/2022

      Thank you for your feedback. We would welcome the opportunity to speak with you regarding your experience. If you are willing, please stop by your property leasing office or email ************************************ so we may address your concerns. We value our residents and look forward to speaking with you.

    • Jacqueline C

      Date: 11/05/2022

      I agree awful apartments they sold to a new owner put a $40 no insurance fee on my rent when I had insurance then no way to contact them when they sold to correct it.sleeezy sleepy ownership beware not good people

      MAA

      Date: 11/08/2022

      We strive to provide a positive experience for our residents, and we are disappointed to hear your feedback. Thank you for your review as it helps us improve our services.

    • Coretha B

      Date: 09/26/2022

      On November 11, 2021 I came into the ****** of ****** Crest Apartments ******************************************* with a two money order of $636.38. I gave it a staff member named *******. In December the Mid America Apartments sold it's company to a new Property called ************************** When I checked to get a update on my account, the leasing agent told me that no money order in my name was in their safe. I called my money order stub and it was cashed November 15 2021. I reached out to Mid America Apartments to file a complaint no one could helped or find the community ****** Crest. I emailed another customer service agent still no avail. I disputed with my bank for almost a year and my bank could credit back the amount. This is upsetting that the last employee who had my money order has no trace of it and someone stole my money order.

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