Reviews

This profile includes reviews for MAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

MAA has 228 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  MAA

  6815 Poplar Ave STE 500 Germantown, TN 38138-0612

  
• 

  MAA Howell Commons

  150 Howell Cir Greenville, SC 29615

• 

  MAA Park Estate

  960 Catbird Ct Memphis, TN 38119

  
• 

  MAA Fallsgrove

  102 Fallsgrove Boulevard Rockville, MD 20850

• 

  MAA Carlyle Square

  501 Holland Lane Alexandria, VA 22314

Review Details

• Review fromA. H.

  Date: 09/02/2025

  1 star
  I am filing a complaint regarding MAA Buckhead / Cashmere Champion. I am extremely disappointed with MAA Buckhead. After reporting mold in my HVAC (and on my personal property) and expressing serious health concerns, the staff dismissed my concerns and offered a solution that did not address the actual problem. No proper inspection, remediation was conducted without first doing a mold test or inspection. They had Atlanta Mitigation enter my property and touch my personal belongings after I stated numerous times I wanted to be present to witness. My living conditions remain unsafe a week later with little response from the leasing office. Their responses have felt very dismissive and unprofessional. I had to follow up with them just to get a response and get a property manager to come to my unit. I do not feel that tenant health and safety are a priority, as I am in a studio so there's no way to avoid the mold that continues to grow within my unit. There's been no mold test done, the property manager is on maternity leave, and the leasing agents can do nothing to assist me. I have requested to be evacuated and MAA Buckhead has not even offered to move me to a new unit, or out of the building as a whole. This has been highly dissatisfying, and my health is already being damaged.

  MAA

  Date: 09/08/2025

  Thank you for bringing your concerns to our attention. Were truly sorry to hear about your experience and understand how frustrating and upsetting this situation must be.
  
  Since your initial report,our team has worked to respond promptly and responsibly to your concerns. Upon notification, we inspected the **** system, arranged for professional duct cleaning, and engaged a certified third-party mitigation vendor to perform additional services, including a microbial wash and dehumidification. These actions were taken with the goal of improving air quality in your home and addressing the concerns you raised.
  
  We also understand that youve experienced damage to personal items and ongoing discomfort. We recognize how serious this is and have offered options for lease termination or a transfer to another home, should you decide thats the best path forward.
  
  Please know that your health and safety remain a priority for us. We are continuing to evaluate the situation and are committed to working with you toward a resolution.

  A. H.

  Date: 09/10/2025

  I appreciate your response. I would like to be offered lease termination with no financial penalties. I have not been offered that, and I am still coughing without improved air quality. The damage to my property is important to me, but nothing is more important than my health.

• Review fromKhadija D

  Date: 08/27/2025

  1 star
  Since living in these apts, I have experienced a lot of mishaps such as maintenance issues, roaches and dog poop, vandalism and stolen property, and so forth. Now, as fas as the move out expenses, they want to charge me for what I owe, wear and tear, and additional fees that Im not responsible for such as the carpet which was never replaced to where nails were sticking out of the floor, refrigerator that was basically almost worn out due to the first one had caught on fire, and kitchen sink that shouldn't have been replaced due to a dent like really (lies!!), and on top of that they still want to charge you for an insufficient notice and lease concession fee even though I had moved out two weeks before my actual move out date. I mean how you're going to charge an insufficient notice fee when you officially gave a notice in writing stating that you didn't want me to renew my lease and I have to leave by the end of my lease. Not only another fee because I didn't fulfill my lease. I mean hello I was there since July of 2023. Like, everyone in Vegas knows that the rental scene is very limited and sketchy. Trust me this is not out of spite but I'm speaking facts. What I suppose to do wait to where I couldn't find anything and my family and I are left homeless. I think not!!! Plus, I'm tired of these landlords/properties getting over people who are trying to make a living. Overall, I paid my rent maybe not on time but who does at this point. Plus, I stayed even though I had experienced what I had went through until it was time to go.

  MAA

  Date: 09/03/2025

  We have carefully reviewed your concerns and, after thorough consideration, we respectfully disagree with your assertions. All charges are due and owing under the terms of your lease agreement. These include charges for the unfilled notice period under the lease and charges for damages to the apartment beyond ordinary wear and tear.  We have discussed these charges with you in detail and provided thorough documentation and explanation of the charges. 
  
  We again offer you the option of setting up a payment plan for your balance due.  You may contact the office to make payment plan arrangements.           

• Review fromSamantha P

  Date: 08/19/2025

  1 star
  Negative experience regarding the property manager: ******* ****. Our hvac unit was broken and corporate had to become involved. ******* showed **** from corporate an hvac unit that was not attached to our apartment and said that it worked perfectly fine. Meanwhile it was 85 degrees in our apartment with the broken unit running non stop causing a huge electric bill. After contacting corporate a second time **** was transparent and admitted that ******* **** showed **** the wrong hvac unit, one that goes to a completely different apartment. Of course ours was the broken one and he had it fixed right away. Thank you ****!!! Vandalism is a regular occurrence. The office always sends out an email requesting information after there has been vandalism (again very often.) The last time the property was vandalized by spray paint I had video footage. When I contacted the office with the information and footage they expressed anger at my response to their email and requested I no longer contact them even though I still lived there.We are so relieved to live somewhere else that is safe, properly maintained, and where we can sleep at night without worrying about mysterious fires with my young child living on the third floor.

  MAA

  Date: 08/21/2025

  Hi ********,

  Thank you for taking the time to share your experience with us regarding the on-site team at MAA Pavilion Place. We sincerely appreciate your feedback, as it helps us identify areas where we can improve and better serve our residents. It has been our pleasure having you as part of our community, and we wish you all the best in your new home.

   

• Review fromJames M

  Date: 07/18/2025

  1 star
  I am having a very difficult time with this companies response to my garage not working. I have been waiting for 2 months now to get it working and they have given me 5 different garage door openers to try but yet have they had someone actually address the issue. There have been a few days I needed to get into the garage and cannot so while I don't like writing review's, I would be cautious living in this apartment complex. Their facilities management team doesn't seem capable of handling something simple like this. Along with that, when you walk the grounds, the grills are filled with Ants as they don't get cleaned and the workout room has an equipment wet nap dispenser to clean your equipment but it never in 2 months I have been here been filled.

• Review fromTherese W

  Date: 07/17/2025

  1 star
  MAA Locust Hill has treated me discriminately. 1) The apartment was molded. They knew the apartment had water leak and previous mold and did not informed me of this when they rented the apartment to me. 2) when I reported the water leak and mold, they gave me two options: a) move to another apartment on the property, however the rent would be INCREASED (they increased my rent each year since I was there) or b) move off the property and find a new place to live. My understanding was that since I chose to move off the property, they would allow me to move out within the time agreed (7 days) without charging me as this was NO fault of my own. I did not caused the leak or the mold. I chose to move as they do not repair anything in the apartment. For over a year, I had missing drawers. When I complained about the toilet, the property manager made disparaging remarks. They did not want me as a tenant by the way I was treated when I reported the leak and mold. I moved the 7th day. Not only did they charge me rent for those 7 days, but they added water charges and put my account in Collections. They did NOTHING to assist me and continue to be disrespectful. I do NOT recommend MAA Locust Hill to anyone especially single women and if you have an accent. I felt discriminated and just a number for them to collect $$$.

  MAA

  Date: 07/18/2025

  MAA Village is an equal opportunity housing provider and complies with all applicable fair housing laws and regulations.  MAA does not discriminate in any way based on classification protected by law.
  
  The unpaid balance on the account is for utilities incurred while the resident was living in the apartment.  Utilities are billed in arrears every month, and the final utilities bill was provided after move out.  The balance was communicated to the resident on multiple occasions and was sent to collections per standard policy since it remains unpaid.   

  Therese W

  Date: 07/24/2025

  MAA's response did NOT addressed the complaint, but instead use basic legal language for my stating their discriminatory actions against me. I have an email of June 2nd, ****************************************** that the water bill balance would be taken out of my security deposit. At NO time did the manager nor assistant manager contacted me or made any communications with me. This response is a boldface lie. I would not have known about the collections if their collections company did not contact me at my work. I still have NOT received my security deposit and the manager even told me that they put me in collections for RENT (despite the mold in the apartment and I had to relocate), NOT for a water bill. When I logged into tenant portal, my account shows $0 balance. So I am confused to exactly what their position is at this time.

• Review fromKat B

  Date: 06/27/2025

  1 star
  LESS THAN ZERO STARS IF THATS POSSIBLE!Im preparing to release the full timeline of MAA Bentons violations on multiple platforms and media outlets. Ive given them the chance to resolve this privately. That window is closing Worst place ever to live. SAVE YOURSELF and just stay away

• Review fromSabria F

  Date: 06/17/2025

  1 star
  **BEWARE OF MOVING-OUT FEES!**Communication with this apartment complex is extremely poor. When I decided to move out, I emailed the apartment managers on June 4, 2025, asking if there was anything I needed to do. They responded the next day (June 5, 2025) with a surrender form, which I completed promptly. During a follow-up conversation, I informed the property manager that I had painted accent walls in my den/office. She instructed me to paint over them twice with off-white primer, which I completed before moving out.Despite my efforts, my final statement included over $455 in damage charges. Mostly incurred by carpet stains damage. (I never received my free carpet cleaning for my second lease) While I understand some fees may be valid, others are ***** and seem to fall under normal wear and tear. I was never offered a walkthrough, and when I brought this up, the property manager claimed walkthroughs are only available Monday through Friday. Had I been made aware of their specific expectations for the apartments condition upon move-out, I could have avoided many of these charges.Whats most frustrating is the complete lack of accountability. No one at the property is willing to take responsibility for their failure to communicate. As a loyal tenant who has leased with this company for three consecutive terms, I expected better treatment. Unfortunately, this experience has made it clear that I will not be renewing or recommending them to anyone. At ALLLLLLL!

  MAA

  Date: 06/24/2025

  MAA Preserve strives to communicate openly and upfront with our residents. Therefore, in our Lease Agreement, we include a list of Cleaning and Damage Costs that the resident separately acknowledges when they sign their Lease. MAA Preserve does take into account normal wear and tear when accessing move out charges. The resident was incorrectly charged $60 for repainting of the walls in their office area and once the resident brought this to our attention, the charge was reversed. At move out, numerous stains were noticed on the carpet, which caused additional charges needing to be accessed due to the labor and treatment needed to remove those stains. We have photos from our move out inspection on hand. The resident was also accessed charges for the refrigerator, oven, microwave and bath vanity not being cleaned at move out. The final water and sewer charges were also added to the residents move out charges. Due to our high volume of traffic on Saturday, we do require that residents schedule a move out inspection Monday through Friday. MAA Preserve wants everyone to enjoy their residency from beginning to end. As we did incorrectly access a charge for repainting the office area, we quickly removed the charge and notified the resident of this adjustment. We appreciate the residents understanding regarding this error and appreciate their occupancy over several years with MAA Preserve.

• Review fromCathy T

  Date: 06/17/2025

  1 star
  I continue to have issues due to MAA Briarcliffs lack of competence and care for its residents. Each time they outsource vendors to complete work on the property my home is disrespected. Contractors and strange workmen have shown up to my apartment outside of the hours the complex has told the residents and items in my apartment are rearranged or left without my consent. The complex does not carefully ensure that our homes are protected and I have woken up to unexpected visits, thinking an intruder was breaking him due to these instances. I have addressed this issue on three separate occasions with the office and it has yet to be resolved.

• Review fromMellena J

  Date: 05/24/2025

  1 star
  I love my new place, but the move in process has been a total nightmare concerning my ESA. I was denied after submitting my documentation, I had my primary care physician fill out their additional questions, my doctor was concerned as to why they needed more information with everything already submitted and answered correctly after showing him my denial letter but still filled out their additional questions paperwork. I submitted the paperwork in by hand on the 5th and 19 days later they deny it again stating they sent additional information to my dr that needed to be answered although my dr office advised they have not received anything from them. Today I received the same exact questions that my doctor already answered to have him fill out again. I have been getting the run around on this which has heightened my anxiety and caused a significant amount stress. I also had to push back my move and pay additional money to my moving company because I was originally supposed to move in on the 8th, was asked to move in on the 10 because the place wasn’t ready then without the approval I was told wait until I get a response on my ESA paperwork and didn’t hear back from the legal department. The way they are handling this has been an extreme inconvenience and seems as if they are discriminatory towards ESA owners. Forcing them to pay the non refundable pet deposit and a monthly pet fee although I’ve had my ESA approval since 2021 after my brother was murdered on Mother’s Day and it was recommended that I get a pet since it was affecting my health and life significantly to the point I couldn’t leave home. I have never had to jump through so many hoops no matter I’ve lived since being approved. I have never been so stressed about moving outside of the moving process which is already stressful as is. This is taking a major toll on my mental health!

  MAA

  Date: 05/28/2025

  MAA
  is an equal opportunity housing provider and complies with all federal, state
  and local fair housing laws and regulations.  Landlord does not
  discriminate in any way based upon disability or any other classification
  protected by applicable law.  Under fair housing laws, housing providers
  are entitled to request reliable and credible verification of the existence of
  a disability and need for an emotional support animal when this information is
  not obvious.  Without getting into the specific details here, as the proper forum for this type of complaint is HUD or its reciprocal local or state agency, your documentation does not reliably and credibly verify the existence of a disability and need for an emotional support animal.  Your doctor resupplied and incorporated documentation that was denied for not meeting the reliability and credibility standards.  You are welcome to
  provide other documentation for reconsideration of your request.  
  

• Review fromAnnette P.

  Date: 03/01/2025

  1 star
  I live here for almost 5 years and made every payments on time never had a complaint and we moved out because the new neighbors that moved on top of us was racist calling us all kinds of names. We reported it to office manager for six months with pictures nothing was done. I work from home and the dog would start running through apartment still nothing done. The resource officer was never on the property when needed. I called police and they told me to call office manager nothing was not done. So to have peace we moved. This company only wants money. I called corporate office no response. They sent my balance to collection. I will see maa in court.

  MAA

  Date: 03/07/2025

  When the office team received the initial complaints from Ms. ******** we started and followed the same process we do for all resident disputes or noise complaints. With each complaint the office team had discussions with Ms. ******** and her neighbor addressing the concerns, while also sending written notice of lease violation. A written final notice of lease violation was sent to this resident letting them know if there are any further concerns presented regarding their conduct or noise, that MAA would be forced to start the legal process for eviction. In the state of SC, it is required to send a *********************************************** such cases. Property Manager sent a 14-Day to cure letter and there was not a reported incident after that time. Throughout the time we worked with Ms. ******** we offered the option to transfer units which was declined. Additionally, we encouraged Ms. ******** to contact the police when incidents occurred and to provide us with documentation that would assist us in pursuing legal action against them on our end. We were never given any type of Police report which would have aided us in moving forward with the eviction process. Per our lease, every resident is required to provide a 60-day notice to vacate. If that notice occurs before the lease end date, they are required to pay an additional 2-month early termination fee. In late December, Ms. ******** emailed the team that she had moved out of the apartment. We notified her that a 60-day notice was required with an additional 2 month early termination fee. With approval from the corporate office, we waived the 2-month early termination fee as a courtesy and charged Ms. ******** the 60-day notice only. As an additional courtesy, we extended a 90-day payment plan to Ms. ******** to have additional time to pay off the 60 day notice balance. We acted in accordance with the lease and law.