ComplaintsforDollar General

• Initial Complaint

  09/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  just a simple case of false advertising. multiple signs advertising a two for $9. get to the register was charged two for 11. brought up the advertisement that's displayed in front of the product in the store with no dates stating how long it lasts. when shown to the manager she rips the tags off and says there's nothing she can do about it that she can't change the prices to correct the false advertising. when I asked for a refund I get a disgruntled angry hostile attitude like I've done something wrong when I wasn't the one who falsely advertised prices and I'm not going to be subject to a 25% increase just because the store manager forgot to remove tags.

  

  Business response

  10/05/2022

  Business Response /* (1000, 5, 2022/09/29) */ September 29, 2022 Better Business Bureau of Middle Tennessee Attn: *********************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding a visit to our store in Chattanooga, TN. Upon receipt of this complaint, I reached out to our district manager who reports he tried several times to reach the customer at the number included in the email we received directly from the customer as well as the same number included in this complaint. Our district manager said with each try he received the recorded message indicating the line was not in service. We are confident we have done our best to address this complaint. Thank you for bringing this matter to our attention. Sincerely, ************** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (3000, 7, 2022/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) was not asking for a response back from the district manager, was asking that someone talk with the management of that store. I work 60 hours a week I do not have time to accept phone calls during work hours. just explain to the management what advertised pricing means, and tell them to have a better attitude with a customer when they are in the wrong. it's simple business etiquette. that is all

• Initial Complaint

  09/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dollar General accidentally had their check system process three personal checks on August 18th between the hours of 6:59 PM and 8:30 PM. The involved stores are in Somerset KY, the first at the Dollar General at: **************** Eubank KY 42567 This was a check for 133.50, The transaction would not process on the Dollar General terminal side. The cashier was not familiar with the ****** system. He did not understand the codes showing. The transaction was aborted at the Dollar General side. The terminal would not accept my signature..it said "No Signature" but this time it also voided out the personal check. Therefore this check still processed though the transaction cancelled. The store manager was able to find the cancelled receipt in her August 18 folder, but she could not reach anyone at DG that could resolve this issue. Later on that day, I visited the DG at **************** in Somerset KY to see if they knew how to work the new ****** system. They also had an issue. They also tried to check the manual about the codes. At some point during this two checks, both for 99.09 also processed through the check system though both transactions were voided. This occurred on August 18th for three checks: Check 3208 for 133.50 Check 3209 for 99.09 Check 3210 for 99.09 On a ***************** checking out. All three have caused immense problems for me as they all went in at the same time. So far, I have six return checks fees at 30.00 each. That's 180.00 so far unless ******* tries to run them again. All this occurred because the cashiers did not know that the ****** system no longer allows the purchase of a gift card with a check--and the system gives the cashier no explicit message just a code they don't understand. I want to be refunded for each and every returned check charge from these checks. There is NO reason why they processed on transactions that were cancelled/aborted on DG's side. Each time, the system would not even accept my signature. Refund is demanded.

  

  Business response

  10/05/2022

  Consumer Response /* (3000, 9, 2022/09/26) */ I appreciate the respect and help received from Customer Care and the regional district manager who assisted with compensating me for the bank charges specific related to each check. I now need DG to advise ******* that check 3209 and 3210 are not collectible as they were sent by DG in error. Business Response /* (4000, 11, 2022/09/29) */ September 29, 2022 Better Business Bureau of Middle Tennessee Attn:*********************************************************************************************** Dear **********: Thank you for notifying us of the additional request from our customer after her initial complaint was addressed and resolved. We have forwarded her request to the attention of the appropriate team. Thank you for bringing this information to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  09/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Everytime I go in there I buy what appears to be an item on sale. When it rings up it is at original price. I informed the employee who began to get rude with me. She went and checked and then come back and discounted the item but no where near what it should have been. When I informed her it was still wrong she said so what I am supposed to discount it more and began to act like it was my fault and acted like she didn't want to do it. She finally discounted it more but I was still over charged for what the advertised price was. This has been going on for several months. To me it feels like a scam. They advertise one price but over charge on the item. This is stealing money out of people's pockets who really need the money. Then when you do catch it they make you feel bad for asking them to sticking to the price. If you advertise a price you should correct the issue and stick to the advertised price not make your customer feel as though they are wrong. This is a major scam and should not be allowed to continue. It hurts their customers and me as well. I should not have to feel bad about shopping in a budget but it happens every time and only serves to remind me that I am poor. Please please correct this issue and please remind the employees it's not the customers fault for their neglect of advertising. I await a reply from the manager in hope's the issue can be resolved.

  

  Business response

  09/30/2022

  September 30, 2022
  
  Better Business Bureau of Middle *********
  Attn: *************************
  P.O. Box ******
  *********, ** 37219
  Case # ******** - Customer: ********************** *******
  Dear ****************:
  Thank you for notifying us of the complaint from our customer regarding pricing at our store in *******, **.
  Upon receipt of this complaint, I reached out to our district manager who reports he was able to speak with our customer to apologize for his inconvenience and to address his pricing concerns. Our district manager also confirmed he has addressed item pricing policy and customer care with our store manager.
  We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
  Sincerely,
  
  
  *************************
  Customer Relations Supervisor
  **********************
  
  

• Initial Complaint

  09/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/24/22 a Dollar General Truck hit my parked car and damaged the driver's side and back of the car. A witness and her son told the police they had seen the accident, and that the driver continued on his way without stopping. A police report was filed, preliminary estimates for the amount of repair to the car were obtained ($5,220.00 to $6285.00), and many, many attempts to speak to someone at the Corporate Office were made from 6/2/22 until 7/18/22. Emails and phone calls went unanswered. My state representative's office also made multiple attempts to get in touch with someone at the office with no results. On 8/19/22, I mailed a certified letter with a return receipt request detailing the accident and everything I had done to speak with someone to get the repair to my car paid for. I included a copy of the police report and 3 estimates for repair of the car from reputable repair shops. The tracking allowed me to see that the letter was received by the Dollar General office on 8/22/22 and the return receipt was received by me a few days later. I stated in the letter that I would give them 2 weeks to contact me so that this issue could be resolved. Two weeks was reached on 9/6/22 with no response. They are a big company and I am a small person. So I would like to see your organization downgrade Dollar General's rating due to the way I have been treated in this matter. I will supply any documents that you deem necessary if you are going to pursue this complaint.

  

  Business response

  09/19/2022

  Business Response /* (1000, 5, 2022/09/18) */ September 18, 2022 Better Business Bureau of Middle Tennessee *******************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding a property claim involving a Dollar General truck. Upon receipt of this complaint, I was able to locate the customer's email as well as information regarding calls we received on her behalf. We have since escalated her complaint and these records to the attention of our transportation team with a request someone reach out to her as soon as possible. We are confident that this matter will be investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, Marsha ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  08/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  This is the third time I've posted a complaint against Dollar General Store #13315 ********************************************. I've been overpriced twice this month and three times in 2 months. Every time I've purchased my items more than half of my products have been rung up/scanned higher than listed price, last time I bought 10 items of which 8 were scanned grossly incorrectly higher than price on the shelves. The cashier who claimed he was assistant manager stated he can override one item but not other 7 items which meant they owed me $8,00. I was able to contact Dollar General headquarters,they mailed me only $5 gift card, so I went back and again some of my items rang up higher (Example; Coffeemate creamers 24 pack listed at $2.85,rang up $4.65,Dollar General antacid tablets priced at $2.00 and rang up $2.65 also the cashier didn't know how to process a $5 gift card. There were many other times things were 5 to 25 cents off, but I can't shop there when more than half of what I buy gets vehemently overpriced and management is lazy about fixing these problems.

  

  Business response

  09/16/2022

  Business Response /* (1000, 8, 2022/09/15) */ September 15, 2022 Better Business Bureau of Middle Tennessee *****************************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding pricing at our Santa Rosa Beach, Florida location. Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to contact our customer at the number included in his complaint. As our district manager states the message she received was that the number she dialed was disconnected, she has tried to reach him via email adding when our customer responds to her, she plans to address and resolve his complaint. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, Marsha ****** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 10, 2022/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes After speaking with the assistant manager hw informed me every day prices are getting higher and he can't keep up with the changes. For now I'll leave this matter alone but again Dollar General needs much improvement

• Initial Complaint

  08/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a prepaid cell phone after being told by 2 employees that it would work with my ***** sims card. I get it home just to find out after opening it that it won't work with my sims card. I took it back to get refund and was denied. I told her she sold it to me under false pretenses. I was told I could exchange it for the same phone. Why would I do that if the first one won't work. It's not right. I'm a newly single mom getting out of an abusive relationship. My 15 year old son is in a facility receiving help for PTSD from domestic violence. I have no family here. I have a worthless phone and no way for the facility to contact me. I'm extremely angry and frustrated.

  

  Business response

  09/15/2022

  Business Response /* (1000, 9, 2022/09/08) */ September 8, 2022 Better Business Bureau of Middle Tennessee *********************************************************** Case # ******** - Customer: ************** Dear **********: Thank you for notifying us of the complaint from our customer regarding a return she tried to make at our store in Logansport, IN. Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to contact our customer at the number included in her complaint, as well as via email. He added that he was able to leave his name and number and when our customer calls him back, he plans to address and resolve her complaint. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  08/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  The location is ******************** Euclid oh 44123 I rarely come to dollar general and after today I probably won't I came in 08/15/22 at 5:00 pm I picked up a dog leash that was in a spot for 6.25 I get to the cashier he told me 9 something then I told him what the sign said did he direct to the girl with blonde short hair she told well the price is 9 I said well that's not what the sign said then she was like show me which I did she basically wasted my time saying we don't even hang these up if she wasn't going to honor the price why ask me to show her every store I shop at honor prices when things are wrongly place it's not my fault it was there long story short they need to hire workers with Better customer service and have worker who stock things with the right prices so people like me will have a better shopping experience because that's no fair I could went to another store and not get my time wasted

  

  Business response

  09/12/2022

  Business Response /* (1000, 8, 2022/09/03) */ September 3, 2022 Better Business Bureau of Middle Tennessee *****************************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding pricing at one of our stores located in Euclid, OH. Upon receipt of this complaint, I partnered with our district manager who tried unsuccessfully to contact our customer at the number included in her complaint. She did however leave her name and number and when our customer calls her back, she plans to address and resolve her complaint. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, Marsha ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to return a bottle of ******** worth a measly $12 for the last three months and have been unsuccessful in doing so. I have spent hours in total over the phone, and even went out of my way just to have more of my time wasted going into a store location after the district manager told me I could go there to return the merchandise, as he would let all the store employees know I was coming in. I asked him if there was a time limit for me to go to the store and he said no, any time that was convenient for me. So five days went by and realized that really no time was convenient. So I drove 10 miles roundtrip out of my way to go to the store before any more time went by so that there would be no issues... But of course, there was anyway! Neither of the two workers who were there said they knew anything about it and they refused the return. This was in the beginning of June, after speaking with the district manager at the end of May... Several more complaints were filed - on 6/6, 6/30, 7/21, and 8/3. And I received no phone call after every single one. I always had to be the one to call them. The last two times, on 7/21 and 8/3, I was assured that Regional Manager ******** would reach out to me. But and behold, she didn't... I have wasted way too much time and energy, all over $12. It's time for Customer Service to take care of this little mishap, since no one else ****, and simply send me a check for $12. I didn't leave my phone number on purpose, even though they have it already. I do not wish to be called by anyone. That already happened once and my issue was not resolved. I just want the business to send me a check for $12... *I have a case number on file with them - **********

  

  Business response

  09/12/2022

  Business Response /* (1000, 13, 2022/09/03) */ September 3, 2022 Better Business Bureau of Middle Tennessee *******************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding a product return at our store in Wildwood, NJ. We have verified our district manager resolved our customer's complaint, as per her request, via *******. We do apologize for our customer's inconvenience, and I believe our customer **** be satisfied with the resolution. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  08/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Price gouging by cost exceeding price labels This began 8/1/22. Bought a bag of ******* ****** sugar free candy. Label said $2. Receipt rings up as $2.15. Before 8/1/22, the price was $1.75. In august, the price of most grocery items has been marked up. I have noticed this at most Dollar Generals in my area.

  

  Business response

  09/26/2022

  Business Response /* (1000, 10, 2022/09/17) */ September 17, 2022 Better Business Bureau of Middle Tennessee ************************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding item pricing in one of our stores. In order to better assist, we have emailed our customer to request the exact store location as well as detailed information regarding the product listed in her complaint. Upon receipt of this information, we will do our best to investigate and respond to her concerns. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  08/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  constant overcharge refusing the marked price on shelf while manager accuses and argues about the marked price then one item at a time looks up and down aisles confirming the price and still overcharges you many excuses "no one wants to work we havn't had time you put the label on the shelf she's new" even when they correct it they still add a dollar on to the item overcharging again just not as much as the first or second time i was told i had to catch it at the register even when i have shown the manger the price its always an argument **** was the last straw i had 3 items overcharged for 2 i asked for the price on shelf 3.50 she charged 4.95 argued with me and changed it to 4.50 refusing the marked price i asked her to look at the shelf with me and she snapped i dont need to look at nothing i took a picture of the price while she from another aisle kept yelling at me i have contacted dollar general about this issue 2-3 times in the 2 yrs since they opened about how many times i was overcharged and how rude for mangers to taunt customers when i only want money you took from me

  

  Business response

  08/30/2022

  Business Response /* (1000, 9, 2022/08/27) */ August 27, 2022 Better Business Bureau of Middle Tennessee ******************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding pricing discrepancies at our store in Hyannis, MA. Upon receipt of this complaint, I reached out to our district manager who reports our customer has been contacted and her concerns have been addressed. I have also shared the additional information, shelf tag and receipt the customer submitted and our district manager will make sure this too is immediately corrected. We are confident this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ************** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 11, 2022/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) i agree they will continue to skim as i complained directly to customer service for 1yr about hyannis store i just will never shop there and be sure to tell everyone not to and check receipt they skimmed you too

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