ComplaintsforDollar General

• Initial Complaint

  08/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  08/02/2022 12:29 PM I paid for my purchase, and realized when I got in the vehicle, they had added $.93 for a Literacy Donation. I don't mind making donations, but I do mind if I'm not given that choice. I categorize this as stealing my money. An example: What if I picked up a $.93 item and walked out? I would be arrested for stealing.

  

  Business response

  08/08/2022

  Consumer Response /* (2010, 7, 2022/08/03) */ I received a call from our local Dollar General store apologizing. I explained that it wasn't his location, it was in Livingston, TN. He still apologized for the stores in general, and had me come by the local store (Byrdstown, TN) and receive a gift card. I still have not heard from the Livingston, TN store, but I feel like the local manager handled the situation.

• Initial Complaint

  07/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On June 3rd, I entered DG store #09498 in Gilman Illinois and was harassed and refused service by employee ****** ********* (Male) and his immediate manager. I attempted to drop off a time sensitive document via ******* and was told to throw the document on the counter. I told him the document needed scanned in to the ****** system so I could get tracking info for delivery. He still refused to help me, so I asked for the manager, and he immediately began calling me names and yelling at me in front of other customers. I located the manager and she told me to take my package somewhere else. I was able to get her District Manager's phone number before I left. District Manager ****** ****** is who I finally got ahold of and said she was looking into the problem. I also contacted Corporate offices, who took down my complaint and issued me a ticket number (**********) for reference. I have yet to hear from corporate or ****** on a resolution for my case, and my numerous calls and texts to ****** go unanswered. My wife and I have been shoppers at that DG for years and will not tolerate treatment of that nature. Mr. *********'s actions have made us very uncomfortable and we have not been to that store to shop since. We are very nervous to go into the store when he is working there. I asked the DM to please look at camera footage to see the altercation as it unfolded. We also addressed the cleanliness and constant state of disarray this store is in every time we walk in. I would hope Dollar General would see our complaints as serious and not appreciate their employee representing their business like that. I would really like to speak to a corporate official who values their paying customers that will hear my voice and desire to resolve this issue.

  

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/08/07) */ August 7, 2022 Better Business Bureau of Middle Tennessee Attn: ****** ****** ************************************ Case # ************************************ Dear Ms. ******: Thank you for notifying us of the complaint from our customer regarding our store in Gilman, IL. Upon receipt of this complaint, I reached out to our district manager who confirmed she had spoken with our customer, and she had addressed his concerns regarding his in-store experience. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ************* Customer Relations Supervisor Dollar General Corporation Consumer Response /* (3000, 7, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT accept the response of Dollar General Corporation. I spoke to the district manager a couple of times but was told they "were looking into" the matter. NOTHING has been resolved on my end. They may think the case is closed, but there has been no remedy forwarded to me whatsoever. I want to speak to an actual official of the company who will listen to my concerns, and NOT the District Manager who never has time for me or my concerns.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought $200 Vanilla Visa Gift Card on 07/05/2022 at Dollar General Store located at 56 Airport Plaza, Bethalto, IL 62010 , I tried to use the card today to buy somethings for my kid at the store but the card was declined , I was told that there is no money on the Vanilla visa gift card i bought , I checked the balance on the card immediately to be sure and i discovered that the card is empty and there is no money on the card. I called the vanilla visa gift card customer care severally but no respond till this moment. This is the only money i depend on to survive with my kid this week , I have no money with me to feed myself and my kid this weekend . Please i want my money to be send back to the card so i can use the card . please don't scam me and my kid

  

  Business response

  09/08/2022

  Business Response /* (1000, 13, 2022/08/28) */ August 28, 2022 Better Business Bureau of Middle Tennessee ******************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding a gift card purchased at our location in Bethalto, IL. I do apologize for the delay in responding. Upon receipt of this complaint, I reached out to our third-party vendor who verified the customer's card was activated and loaded 7/5/2022 @ 14:11 and the same card was used/redeemed 7/9/2022 @ 01:14. If our customer has any additional questions, please ask him/her to call the number on the back of the card. We are confident this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ************** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  07/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/6/2022 I completed a transaction at Dollar General #00227 located in Williamsburg, KY. During this transaction the associate rang up a 6pk Pepsi product twice although I only received one. I did not notice this until later and sent a request to the corporate office asking for assistance since. I don't live in Williamsburg. I provided detailed transaction information so video could be reviewed to confirm. At this point no one has contacted me to resolve the issue.

  

  Business response

  09/12/2022

  Business Response /* (1000, 14, 2022/09/04) */ September 4, 2022 *************************************************************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding a visit to our store in Williamsburg, KY. Upon receipt of this complaint, I reached out to our district manager who reports the customer's complaint has been resolved. I believe our customer was satisfied with the resolution. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  07/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a 20 Dollar Steam cars from Dollar General in Railroad Avenue ******* *********. Store #***** two days ago. When j came home to use it I tried to peel the silver sticker off and all of the numbers were stuck to the silver peel which was totally unreadable. So I brought the card and the receipt and asked for a refund for the defective Steam Card back to the Dollar General and the store manage which was a black girl name ***************************** had the most rude and nastiest attitude toward me it was ridiculous. So I just left and didn't even argue back with her. I read the Dollar General refund policy before I went back to the store and she was suppose to refund it basically on any item packaged with the receipt.

  

  Business response

  09/29/2022

  September 29, 2022
  
  Better Business Bureau of Middle *********
  Attn: *************************
  P.O. Box ******
  *********, ** 37219
  Case # ******** - Customer: ***********************
  Dear ****************:
  Thank you for notifying us of the complaint from our customer regarding a Steam card purchased at one of our locations.
  I have reached out to our third-party vendor, who was able to supply the needed PIN, and this information has been emailed, with our apology, to our customer.
  We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention.
  Sincerely,
  
  
  *************************
  Customer Relations Supervisor
  **********************
  
  

• Initial Complaint

  07/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on 6/20 i purchased a *** drink just one Cleark said the receipt is not available he had to fix it so i did not receive the receipt no big deal it's just a three dollar can of *** i check my credit card statement the next day i was billed 42.02 so i go to the store the next day they said only a manger can fix it i can't take a day off work to talk to a manger i used a credit card so i called the credit card company they said they **** fix it that was two weeks ago today i get a letter saying i need proof so store #XXXXX can charge 42.02 for a can of *** and there's nothing i can do the store can't pull it and credit my card i can't even show you a picture of my statement the bank doesn't allow screen shots the store needs to pull the records it was between 11am and 1215 on 6/20 i was on the way to work

  

  Business response

  07/18/2022

  Business Response /* (1000, 5, 2022/07/08) */ July 8, 2022 Better Business Bureau of Middle Tennessee ************************************************************ Case # ******** - Customer: ************ Dear Ms.*******: Thank you for notifying us of the complaint from our customer regarding a transaction made at our store in Carroll, OH. Upon receipt of this complaint, I reached out to our store manager for additional information as well as our Payment Services team who reviewed and resolved our customers complaint. I also spoke with our customer, apologized for his inconvenience, and verified his complaint had been resolved. I believe our customer was satisfied with the resolution. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  07/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I called in to file a dispute because I never received my digital goods from an app are use but I spent a lot of money on they told me that I have to fill out a form through email in order to go along with my dispute during the process I need up getting my digital gauge that I purchased so I never follow through with a dispute or the form for some reason not even knowing which charges I was trying to spewed they take $91 from an app that I use that app banned my account almost permanently which I've spent over $100,000 on show me the transcript which showed they refunded the money but I still got my goods find up having to pay them back out of pocket to get my account back thinking spin wheel will put the money in my account I got a email from them saying my I can't won't be credited $91 I've called him several times I've been hung up on four times when asked to speak to a supervisor they literally stole money from me when I finally got to talk to somebody they told me it's still under investigation even though I got the email stating are investigations complete my account will be credited but yet they still took the money from ****** also ***** refunded from subscriptions that I had to cancel charged they told me 3 to 5 business days I'll receive the money it's been three weeks and I haven't heard nothing I've never in my life been so mad or dealt with a so-called bank that's so unprofessional the thieves

  

  Business response

  09/12/2022

  Business Response /* (1000, 18, 2022/09/04) */ September 4, 2022 Better Business Bureau of Middle Tennessee ***********************************************************************************************************************: Thank you for notifying us of the complaint from our customer regarding a ********* card purchased at one of our locations in Midland, TX. Upon receipt of this complaint, a customer care specialist on our team emailed our customer for additional information needed to look into his complaint and to date we have not received a response. Our district manager also tried to reach our customer by phone, her call did not go through and there was no option to leave a voicemail. If our customer's issue has not since been resolved, please ask him to reach out to us at ************@dollargeneral.com and we **** do our best to assist. We are confident at this time that we have done our best to resolve this issue. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This is for the Dollar Store in Pearsburg,,Va. They have added their site to doordash. However, when you order no one ever shows up. The last time it happened they send a 30% discount saying they were sorry and to try again. Same thing this time. No one showed up. Its a scam.

  

  Business response

  06/23/2022

  Consumer Response /* (2010, 6, 2022/06/23) */ The issue was resolved. The order showed up three hours after ordering. Please close the case.

• Initial Complaint

  06/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an online pick up order which totaled $1.28. The total was changed to $7.14 and was marked ready for pick up. I did not pick up the order due to one of the items not being available and the price change. The store marked my order as completed although I never did. I contacted the company in reference to the charge. I was promised a refund in 5 to 7 days on 06/10/2022. As of today, I have not been refunded. I spoke with ****** at 3:30 pm on June 10th, 2022 with reference number **********. I called ************.

  

  Business response

  07/13/2022

  Consumer Response /* (2010, 10, 2022/07/12) */ I received a refund for the $7.14. Thank you for assisting me.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 5/28/2022, and on previous dates as well, the Dollar General Stores charges a higher price at the register that what is advertise on the shelf sticker. It does happen with all the products. However, it does happen with quite a few. This usually happens when there is a price increase. I have complained before to management but it keeps happening. I think it is a problem rooted in the corporate office of which they do not have the price stickers change when there is a price increase. They are making extra money this way by over charging their customers. Even if it is not deliberate, it is still incompetence for misleading advertisement. The corporate office address is 100 Mission Ridge Goodlettsville, TN 37072. However, the location of the two stores are 1401 W. Garden St. Pensacola, FL 32501 and 8720 Gulf Beach Hwy Pensacola, FL 32507. Thank you.

  

  Business response

  06/06/2022

  Business Response /* (1000, 5, 2022/06/03) */ June 3, 2022 Better Business Bureau of Middle Tennessee Attn: ************* P.O. ********** Nashville, TN XXXXX Case # ******** - Customer: ***** ****** Dear Ms. ******: Thank you for notifying us of the complaint regarding incorrect pricing at two of our locations in Pensacola, FL. Upon receipt of this complaint, I reached out to our district manager who reports our customer was contacted and his issues have been resolved. We are confident that this matter has been thoroughly investigated and addressed. Thank you for bringing this matter to our attention. Sincerely, ****** ****** Customer Relations Supervisor Dollar General Corporation Consumer Response /* (2000, 7, 2022/06/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) The district manager had called me. Her name is **** ***. She explained the problem and said she would have it fixed.

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