ComplaintsforDollar General

Discount Stores

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Initial Complaint
07/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Uploaded 994 in two separate transactions, $500 than $494 to greendot and was reported as fraud. Since than my account has been closed unable to access my funds. Paid in cash. No help with dollar general or greendot
Business response
07/19/2024
7/19/2024

Better Business Bureau of Middle Tennessee
Attn: *************************
P.O. Box 198436
*******************

Case#: ******** | Customer Name: ******************************

Dear **************:

Thank you for notifying us of the complaint from our customer regarding prepaid cards purchased at one of our stores in *******, ***

This an initial response to let you know we have partnered with our third-party vendor to investigate this concern.We will send an additional response once we have confirmed that this complaint has been addressed.

Again, thank you for bringing this matter to our attention.

Sincerely,
*************************
Customer Relations Supervisor
**********************
~LB
Customer response
07/24/2024
******** has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Customer response
07/24/2024
******** has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Customer response
07/24/2024
******** has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Customer response
07/24/2024

Greendot has unlocked my account but and notified me that dollar general will have to give me a refund of the added cash that was reported as fraud due to It getting sent back.
Business response
07/28/2024
July 28,2024
Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: ******** - Customer Name: *****************************

Dear **************:

Thank you for notifying us of the rebuttal to our reply regarding our customers complaint regarding prepaid cards purchased at one of our stores in *******, ***

Upon receipt of this rebuttal we reached out to our district manager who responded our customer has been contacted and her complaint has been resolved.
We believe this complaint has been appropriately investigated and addressed. Thank you again for bringing this to our attention.

Sincerely,
*************************
Customer Relations Supervisor
**********************
Initial Complaint
07/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
My date of visit was on July 2nd, 2024. I came inside this particular Dollar General to use my Humana healthy food allowance benefit **** card. I have pet benefits and I attempted to use my pet benefits inside the store and the order was not covered fully.I only paid for $18.50 of my order. I told the ladies at this Dollar General to cancel this order because I didn't have any cash to pay what Humana was not going to pay for. I've made several calls to Dollar General since July 2nd and I've been getting nothing but the runaround from both Dollar General and my insurance company Humana. Nobody wants to credit me the money that's owed to me for my benefits. I've been called and I don't know how many times and I keep getting to run around. I spoke with a district manager named ***** after after Dollar General paged that department more than three times. Somebody finally called me yesterday on 7-15-24 named *****. ***** said I will have to go up to the store and get store credit. I told her I was handicapped. I recently broke my ankle. I will get a ride up there as soon as possible. I was able to get a ride up to Dollar General today on July 16th ******************************************************************** the store today. She was ugly, dark skin with glasses skinny and for some reason ***** answered the phone when this woman called, but when I called her twice she refused to answer the phone and she refused to ********* me in the store and allow me a $18.50 credit and I'm ****** off. I need somebody to deal with this situation cuz they took money fraudulently from my account and have not paid it back. Thank you
Customer response
07/19/2024
Address to this Dollar General location is
*****************************;
Ste 900
****************

Business response
07/27/2024
July 27, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our ************************ in *******, **.
This is a response to let you know we shared our customers information with our respective field manager requesting our customer be contacted to address her concerns.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
07/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
07/16/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There was a sign posted when entering the ******* nh store of grilling accessories buy obe get one free. I purchased 3 different grilling items because there were signs on every single shelf and items except for the actual items on sale. When I requested a manager he was confused on why 2 of the items weren't discounted. He called another store and they said no it's just for accessories so I returned the items. I voiced my displeasure and stated that that was deceptive and dishonest to label the shelves as such and had I not checked my receipt they would have sold their product at full price even though the signs said otherwise. I did not get my original receipt back just the credit for the items I returned.
Customer response
07/16/2024
Store number 16773
******* NH 03077
Customer response
07/16/2024
Store number 16773
******* NH 03077
Business response
07/24/2024
July 24, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a promotional sale at our store in *******, **.
Upon receipt of our customers original complaint via email I responded to her asking for her contact number as well as a time when she could be reached so I could contact her directly.Unfortunately, I did not receive a response, but since she included her phone number in this complaint, I will be reaching out to her to personally address her concern.
We believe this matter will be appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
07/29/2024

Complaint: 21987541

I am rejecting this response because: While it is great to resolve this issue with me, the problem is where this is NOT the first time and it appears that this could be a regular practice with Dollar General, like I stated this happened to me 2x on the same day with different signs, what about the other consumers who went before me and after me. I would like to see what resolution is going to be made corporate wise not just consumer wise. Thank you.

Sincerely,

*********************
Business response
08/03/2024
August 3, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *********************
Dear **************:
Thank you for notifying us of the rebuttal from our customer regarding our response to her complaint concerning a promotional sale at our store in *******, **.
After trying to reach our customer by email and then by phone, on Wednesday July 31,via US Mail, I sent her a letter including our apology and details illustrating what we did companywide after her initial complaint was brought to our attention.
I believe this complaint was appropriately addressed and resolved. Thank you again for bringing this rebuttal to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
07/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Monday, July 15, 2024, I purchased two coffee creamers (one French vanilla and the other Hazelnut). Both were dollar general brand. They were on the regular shelves with the coffee, filters, and powdered *******. I paid with my debit card, and the lady did not give me a paper receipt.It was hot as all get out in the store yesterday when I went in around 7:20pm, most of the coolers were broken and obviously no AC. The chocolate on the shelves was liquid in the package. Anyway, I went home and put the creamers in the fridge to use this morning in my coffee. Got up this morning and made a pot, fixed a cup, took a sip, and nearly vomited. It was awful!!! I tried to call the store, but got no answer so I texted a friend who works there. He stated the phone was broken. I asked about the refund and was told they wouldnt give me a refund (even though they had a record of the transaction because I paid via debit card) but I could exchange the creamers for others. He also stated they werent even supposed to sell those because they were moved from the cooler to the shelf. I want my money back and this store to be held accountable for what they sell to customers.
Customer response
07/16/2024
Dollar General
*******************
*********, ******* 36732

Business response
07/26/2024
July 26, 2024

Better Business Bureau of ****************
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the visit to our store in *********, **.
Upon receipt of this complaint,I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns. Unfortunately, she was unable to reach her, but she was able to leave her name and number and when our customer returns her call, she hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
07/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On May 3rd I purchase a Sephora gift card for $250. I came home and checked the card to make sure the money was on there. There was no money on the card. I have sent 2 emails with the card picture, recite and my complete information and the store #*****. I have contacted the home office many times and have spoken with the regional manager and still no help. Starting on May 3rd to present. I can forward the email to you if you would like me too.
Customer response
07/14/2024
Dollar General store # *****
*******************
**********************
This is the number of the Regional Manager that I spoke to **********.
Customer response
07/14/2024
Dollar General store # *****
*******************
**********************
This is the number of the Regional Manager that I spoke to **********.
Referance number 0627907
Could I please have a email address to send the email and photos too?
Customer response
07/14/2024
The 3rd of May was when it was purchased. Still nothing from the Regional Manager.

Business response
07/21/2024
July 21, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a $250 Sephora card purchased at our store in ************, **.
As mentioned in our customers complaint, after she reached out to us we responded that we reached out to our third-party vendor who confirmed all four cards purchased in her transaction activated properly and they had all been redeemed. We also suggested our customer reach out to Sephoras customer service and open a fraud claim.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
07/24/2024

Complaint: 21959019

I am rejecting this response because:
This complaint has so called been worked on since May 3rd. Every time I would contact there was a different response none of which were true just a different story. After I spoke to the ******* manager I thought he would do his job to resolve the issue.
I did contact Sephora to check to make the money was on the cards. That how I know the money was gone.

Sincerely,

***************************
Business response
07/28/2024
July 28, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the rebuttal from our customer regarding our response to her complaint connected to her purchase of a $250 Sephora card purchased at our store in ************, **.
Upon receipt of the customers original complaint, we located her transaction including four Sephora Gift Cards, three for $250 and one for $150; we then reached out to our third-party vendor who confirmed all four cards purchased in her transaction activated properly and they had all been redeemed. As there was nothing amiss at the time of purchase and as all four cards activated properly,we again respectfully suggest our customer reach out to Sephoras customer service and open a fraud claim.
Thank you for bringing this rebuttal to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
08/04/2024

Complaint: 21959019

I am rejecting this response because:

Sincerely,

***************************
Business response
08/05/2024
August 5, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***************************
Dear **************:
Thank you for notifying us of the second rebuttal from our customer regarding our response to her complaint connected to her purchase of a $250 Sephora card purchased at our store in ************, **.
Upon receipt of this rebuttal, out of an abundance of care for our customers complaint, I emailed her directly to make sure she was not referring to a card that was different than the cards we were already aware of that she purchased. She responded to my email and although this card was among those we had previously checked, I reached out to our third-party vendor again and they again confirmed this card was activated correctly at the time of purchase, and this card had been redeemed. I also let our customer know that for her protection Sephora will not share the redemption details with us and again advised her to contact ******* and open a fraud claim.
I believe we have appropriately investigated and responded to this complaint. Thank you for bringing this rebuttal to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
07/09/2024
Complaint Type:
Facilities Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Today July 7 2024 I visited the DG store on old 21 Hillsboro ******** at approximately 10:00 am. As soon as I entered the store I realized the store still did not have AC and at 10:00 am in July the interior of the store was already about 90 degrees. I asked the one employee about it and she informed me that they have been open ever since it broke and many employees have quit now. The fresh food was spoiling and it was miserable in there. I was there last week and it wasn't working then. So for at least a week if not more those employees have been working in terrible condition. They were told if they call in they will no longer have a job. The young lady on second shift is pregnant approx 7 months. I think it's ridiculous and if they can't get an ac person out to fix it then they need to close the store and give the employees off with pay. There is a DG on every corner across the **. They should be able to keep there AC and other equipment running. Like the coolers that are out at every DG that I have went to in ********, is this a way to save on their electricity bill? IDK but it needs to be looked into. I can deal with coolers being down and some food items not being available because of it. But don't jeopardize your employees to save a few dollars.
Business response
07/16/2024
July 16, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the interior temperature of our location in *********, **.
Upon receipt of this complaint, we partnered with our district manager and our facilities maintenance team who confirmed these repairs have been completed.
We believe this matter has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
07/09/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Upon reviewing my receipt, I noticed several items were rung up for more than the advertised price. Newport cigarettes are listed in store for 9.65, but I was charged a full dollar more. I was also not credited the full $3 off for buying 2 packs as advertised in store (the $2 credit is for Doritos). Per several online articles this is a common issue at DG and this practice is ILLEGAL. I demand a gift card to compensate me for my troubles. Also, why are you letting shirtless homeless people in your store?? This was at the store in ********* Fl across from the airport around 9 am 7/6/24. I will be returning to the store to photograph the listed prices compared to my receipt. I will also be notifying the proper authorities if this issue is not resolved
Business response
07/10/2024
July 10, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding pricing at our store in *************, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve his concern. Our district manager believes our customer was satisfied with her resolution.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
07/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I went to the newly opened dollar general in *************, my hometown where everyone knows me. Im a disabled veteran with ptsd and many other disabling disorders which unfortunately are crippling sometimes. This absolutely almost sent me into a full flashed panic attack and or black out flash out but fortunately I was able to get myself together and yes I as obviously and visibly upset as I needed to pay my electric bill online so I purchased a 225$ net spend western union prepay card. I went home and called netspend to activate it and was told I had to go all the way back and have the cashier scan it again as it was improperly scanned and that cashier went stupid on me absolutely refusing my business and I cant activate it without it being properly scanned. I kept calling netspend and western union and the bank issued the card and the bank said they have been having complaints about the exact same situation from other customers. Seven times I went back with either netspend or western union on the phone wanting to talk to the cashier and explain how it wasnt properly scanned but she refused to talk to them was very ugly to me vulgar and embarrassing me in front all the patrons in the store who l I knew and then calls the cops and had me banned from the store for absolutely no reason showing the police the receipt she had saying properly scanned. I talked to the general manager there she said I scanned the scad somewhere and the money was stolen by a scammer she lied i cant use it if not properly scanned it is impossible I tried. Then now they think I was scamming them because days later after posting it all over social media a lady informed me that the last 4 of the card didnt match the recipe numbers and was correct so that means this is some type of elaborate scam where once scanned loaded the month went to the real card somewhere instead of the card in its fraudulent package. I never got my electric bill paid lights turned off for weeks and absolutely zero help
Customer response
07/11/2024
Im unsure if I knew at the time of filing but a lady on ******** after posting it like 4 days after noticed the last four of my card didnt match the last four of the card on the receipt. What does that mean I believe that somewhere along the line from the manufacturer to the time it got to the store the card numbers match a card of unknown origin when scanned instead of my money loaded onto my card it went to another card and my card numbers were fake scam cards I wonder how many people this is happening to because the lady with the bank issuing the cards said that there were many complaints about the exact same thing. Was it done at the manufacture an inside job creating cards with a different number and loading a real card elsewhere and how would they know when that particular card is loaded in order to use the stolen money. I am unsure I am so very confused I am very disappointed in the Dollar General and the whole thing just makes me sick no one like losing money especially someone on a fixed income and literally my last dollars to last a whole month between checks. I was s made to look like the criminal smearing my name and reputation all over the place cops yo my home saying Im banned from the store try r whole time and I swear on everything holy an innocent and disgruntled customer confused and feeling like I was ripped off by the dollar store. I wonder if this was realized yet if so I need my money back and an apologize to me for first of all lying saying I swiped it and a scammer emptied the card when I never got it activated in the first place. Their recipe said it was scanned properly and it was only it went to a real working care where mine was a fraudulent card. I hope this is gottten yo the bottom of I hope the store is innocent as well but they are responsible for selling me a fraudulent card that was part of some sophisticated scam. I dont kneo this is just theory but how else could this be explained and to prove it Im it the only one who got scammed.
Business response
07/14/2024
July 14, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a card purchased at our store in *****, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve his concern. Our district manager believes our customer was satisfied with her resolution.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 30, 2024 I tried shopping at Dollar general. When I was checking out I noticed that my coupon for $4 did not come off. The male cashier who was not wearing a name tag and REFUSED to give me his name tried to tell me it came off. I explained to him all of my products and all the coupons my total should have been $22.80 plus tax, but it was ringing up $28.38 ($26.80 plus tax). He kept arguing with me saying that they all came off, finally I said never mind I will not buy any of it. He then told me if I pay for it he can fix it after. So I paid $28.38 with the expectation that he was going to give me $4 back. After I paid he looked at my receipt for a few minutes, even though I was rudely interrupted by the male employee and a older female employee, I explained all of my products and coupons again, he said he couldn't do anything. I was very confused because he said I had to pay for it and then he would fix it, so I told him I will just return everything. He very rudely and aggressively told the old employee to take care of me. So she began to return my products, I was even courteous enough to bring all of the 12 packs of soda to the back of the store and put them where I got them from. When I returned to the cash register the old lady was saying rude and inappropriate comments to me. Then she asked for my id. I asked why I had to give her my id when she has the receipt? She got very aggressive then called her manager she said her manager asked me why I shop here, As I waited patiently for about 10 minutes, and all the unnecessary drama, she refused to give me refund. Then she told the male employee to get my products that were already put back in the shelf, and I need to take the products after she returned them in the system. She threatened to call the police on me. Also they gave me soda boxes that are damaged and have mold on them (not the undamaged boxes that I had). And threw my other products in the cart some not even bagged and crushing everything.
Customer response
07/15/2024
Dollar general
********************
Wildwood FL 34785
Customer response
07/15/2024
I just seen this email, I did not see the other email requesting the store information until now. I did send it thru the other link do I have to restart my complaint or will this one be reopened?
Customer response
07/18/2024
I have some pictures of the moldy, intentionally damaged products, as well as a picture of the employees who intentionally damaged the products and left a store full of customers to continue to harass me as I was leaving but I am not able to send them for some reason.
Business response
07/26/2024
July 26, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to our store in ********, **.
Upon receipt of this complaint, we partnered with our district manager who responded he had spoken with our customer previously and he was going to reach out again to ensure her purchase concern was resolved.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
07/28/2024
I just received this update and I am very confused. It is saying that the district manager reached out to me and resolved this complaint but I have not been contacted by anyone from Dollar General. I still have all the products that they refused to return and would still like my refund.
Customer response
07/30/2024

Complaint: 21923823
I just received this update and I am very confused. It is saying that the district manager reached out to me and resolved this complaint but I have not been contacted by anyone from Dollar General. I still have all the products that they refused to return and would still like my refund.
Business response
08/01/2024
August 1, 2024

Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: *************************
Dear **************:

Thank you for notifying us of the rebuttal from our customer regarding a visit to our store in ********, ***
Upon receipt of this rebuttal, we reached out again to our district manager who has since confirmed that he has left a voicemail and email for our customer, advising that he has been authorized to provide a gift card for the amount of the requested refund. He left his direct contact information with our customer in the email to coordinate the delivery of this refund.
We believe we have done our best to resolve our customer's concern. Thank you again for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
Dollar General Corporation
Customer response
08/02/2024
I was finally contacted by the district manager on July 30, 2024. He stated he was authorized to mail me a $30 gift card for my troubles. I have not received it yet and was waiting until I did to close this case. I am very skeptical of receiving the gift card due to the unprofessional behavior I have already been subjected to.
Customer response
09/17/2024
I filled a complaint through the bbb of the horrible experience I had on June 30, 2024. The complaint # is #********. I was contacted by the district manager ******** ****** on July 30 2024 (after the bbb closed my case do to non compliance from the company) he told me he was authorized by his supervisor to mailing me a $30 gift card for my troubles. I still have not received it. I emailed him back on September 3 inquiring when he will be mailing it and I have got no correspondence back. I called customer service for ******************** on9/11/24 I was given a case number #******* and was told I would get a call back within 24 hours. It is now longer than ******************************************** my refund for the products the employees refused to return and purposely damaged
Business response
09/25/2024
September 25, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* *****
Dear Ms. ******************
Thank you for notifying us of the rebuttal from our customer to our response regarding her complaint connected to a visit to our store in ********, **.
Upon receipt of this rebuttal, I reached out to our district manager who said he would mail our customer a replacement gift card to take the place of the original card she did not receive. We ask that our customer allow 7 to 10 business days for the receipt of this card.
We believe this rebuttal has been appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
07/08/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
45 days ago I *************************** purchased 2 items from Dollar General ********************************************** The items where as followed a memory card that was incompatible with my home surveillance camera and a movie flash paradox! The memory card was $15 & the movie was $23
Business response
07/11/2024
July 11, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a return he wished to make at our store in *********, **.
Upon receipt of this complaint, I partnered with our district manager who tried to phone and email our customer to address his concerns. Unfortunately, she was unable to reach him,but she was able to leave her name and number and when our customer returns her call, she hopes to be able to resolve his complaint.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
07/11/2024
I was told today July 11,2024 that ***** the General manager would be there at 4pm to refund my money for items that I bought. I haven't been in that Dollar General since I filled this claim.Today ***** General manager give me a gift card for Dollar General for items I paid cash. Nor do I want to purchase items from this store or have a gift card for this company. This has been a very difficult situation to be made to continue business with this company. Please understand that I deserve to shop wherever I choose to spend my money that I work to spend.
Customer response
07/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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