ComplaintsforDollar General

Discount Stores

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Initial Complaint
06/24/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On the evening of June 8th I purchased 4 extension tension rods from Dollar General ********************************* phone: ************.The rods would not stay up so I attempted to return Sunday June 9th at ~130pm. The store had a long line and as I waited the clerk was complaining about having to work until 3pm because an employee named **** could not come in until then. She was angry and we all knew it. When I arrived at the register she asked for receipt and I stated I didnt take it last night but I have the card I used to purchase. Its was about $42 on rods that dont work. She refused to refund on my card. Store credit was my only option. So I left and did some errands and then returned to see if the clerk that was on when I purchased was working, and they were. I stood back in line and it was confirmed they remembered selling me the curtain rods. She asked the Assistant manager to override for my return, she yelled over her shoulder I already told her no, the answer is no. The clerk then says but she has the debit card! The assistant manager even louder repeats herself! I told her no! As I walked out the clerk was still trying to reason but the AM said no. I called Dollar General customer care *************. I had a report created *******. On June 9th. I was assured I could get my money back on my debit card and the district manager would be in touch within 24 hours. I never received a call so I called back. The representative read the notes and stated I could get a refund per the district manager. So I asked if she could call the store to inform them; she connected me to the store and hung up. As I explained to the assistant manager she became very upset and would not let me speak and was inferring I lied and corporate was not on the phone. She then said Im not getting my refund only credit. I called customer care again. The case was escalated and the regional manager was to call within 24 hours. I never received a call from either.
Business response
06/29/2024
June 29, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our stores in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve her concern. Our district manager believes our customer was satisfied with her resolution.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
06/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The sign on the glass said I save $2.00 if I purchase two packs of camel crush all I saved was $0.80 this store is notorious for not giving the advertised sale price
Business response
06/30/2024
June 30, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***************************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a promotional tobacco price at our store in ******, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns.Unfortunately, he was unable to reach her, but he was able to leave his name and number and when our customer returns his call, he hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint.Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
06/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a United Health Food Benefirt This business keeps charging money on top of the insurance getting the fool amount other stores never charge me money this is the only store for 12 miles that even accepts the food benefit they have sent me put of the store hungry on multiple occasions everytime iv had this card last time a man paid them 6 dollars for 24 dollars worth of items . They are simply ripping everyone off. I've spike to them about correcting it several times and they don't not to mention it's super humiliating..This needs to be fixed so us poor people can eat and keep a litter of our dignity. Please urge the business to stop charging illegitimate fee
Business response
06/30/2024
June 29, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a transaction using her OTC card at our store in *********, **.
This is an initial response to let you know we shared our customers information with our respective district manager requesting they reach out to our customer to apologize for their inconvenience and to address their complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
06/17/2024
Complaint Type:
Facilities Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business has been without heat all winter and without air conditioner so far all summer this summer. It has been 85+ degrees out and this business still expects their employees to work while in these conditions. It is so hot in the store that the candy on the shelves are melting. This has gotten out of hand and something needs to be done. There are elderly employees who work here with health issues and they should not have to work like this.
Customer response
06/17/2024
1. Lansing, MI 48910
2. ****************
3. Lansing
4. MI

Business response
06/23/2024
June 23, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: *****************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the temperature in our ************ store in *******, ***
Upon receipt of this complaint, we reached out to our Store Facilities Maintenance team and were advised they are doing their best to ensure this issue is repaired as soon as possible.
We apologize to our customer and our associates for their discomfort, and we believe this matter will be appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
06/17/2024
Complaint Type:
Facilities Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The dollar general at ********************************** has no ac in there store it was 90 degrees in the store yesterday. They wont come out and fix the air. Its unsafe working conditions. Its so hot in there other customers are complaining about it
Business response
06/23/2024
June 23, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the temperature in our Main Street store in **************, ***
Upon receipt of this complaint, we reached out to our Store Facilities Maintenance team and were advised they are doing their best to ensure this issue is repaired as soon as possible.
We apologize to our customer and our associates for their discomfort, and we believe this matter will be appropriately addressed.Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
06/17/2024
Complaint Type:
Facilities Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to the Dollar General on *************** in **********, ** earlier today, and your store has no air condition. When we asked the cashier how long the air had been off, she said it has been broken all week. Temperatures have been in the 90s all week, and I can only imagine the temperature inside the store. The cashier had box fans to help cool her down, but she not be there at all. And frankly not having air conditioning in a business in ******* is inhumane. There is no reason I should even be making this complaint. It shouldnt be allowed period.
Business response
06/24/2024
June 24, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** - Customer: ***************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding the temperature in our ***************************, ** location.
Upon receipt of this complaint, we reached out to our Store Facilities Maintenance team and were advised they are doing their best to ensure this issue is repaired as soon as possible.
We apologize to our customer and our associates for their discomfort, and we believe this matter will be appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Initial Complaint
06/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
***** equipment not working at my local Dollar General at *************************************************************************************************** also its phone number is not working too...
Business response
06/24/2024
6/24/2024

Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: 21852252
Customer Name: *******************
Dear **************:

Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in *****, ***
This is an initial response to let you know we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint.
We are confident this matter will be addressed, and we will send an additional response once we have confirmed that this complaint has been resolved.
Again, thank you for bringing this matter to our attention.

Sincerely,
*************************
Customer Relations Supervisor
**********************

~LB
Customer response
06/26/2024

Complaint: 21852252

I am rejecting this response because: I have not heard from Dollar General as of today June 26th 2024

Sincerely,

*******************
Business response
07/07/2024
July 7, 2024

Better Business Bureau of ****************
Attn: *************************
P.O. Box 198436
*******************

Case#: ******** - Customer Name: *******************
Dear **************:

Thank you for notifying us of our customers rebuttal to our response to his complaint regarding a visit to one of our stores in *****, ***
Upon receipt of this rebuttal, we reached out to our district manager who confirmed she was able to speak with our customer to address his concerns. We also verified the reported ***** issue at the store has been resolved and the store has also submitted a ticket to address their phone issues.
We are confident this matter has been appropriately addressed. We again thank you for bringing this matter to our attention.

Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
06/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 9, 2024, during the three-day half-off sale at all Dollar Generals, store number ***** located at ************************************, unfortunately refused to honor the sale. Frustrated by this, I immediately contacted Dollar General's customer service and filed a complaint, which was assigned the reference number D662087. Hoping for a resolution, I patiently waited for the district manager to reach out, but when no contact was made by June 12, 2024, I decided to follow up. My family is a frequent shopper at Dollar Generals, and we eagerly anticipate the opportunity to take advantage of the 50% off discount, along with an additional 50% off at the register. Typically, when an item is on clearance for $10.00, it is expected to be reduced to $5.00 with the initial 50% off, and then further discounted to $2.50 at the register. It is disheartening to encounter a store that does not honor the advertised sign, especially when the expectation of receiving 50% off and an additional 50% off at the register is not met.
Business response
06/15/2024
June 15, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: *******************************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our locations in ******, **.
Upon receipt of this complaint, we partnered with our district manager who reported she was able to reach out to our customer to address and resolve his concern.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
06/17/2024

Complaint: 21843604

I am rejecting this response because:
No one has reached out to me whatsoever. I have not received any communications.
Sincerely,

*******************************
Business response
06/19/2024
June 19, 2024

Better Business Bureau of ****************
Attn: ******* Sharp
P.O. Box 198436
*********, ** 37219
Case # ******** Customer: *******************************
Dear **************:

Thank you for notifying us of the rebuttal from our customer regarding a visit to one of our locations in ******, ***

Upon receipt of this rebuttal, we partnered with our district manager who reported she was able to successfully connect again with our customer and resolve his concerns.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
Dollar General Corporation
~LB
Initial Complaint
06/12/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been contacting Dollar General contact center since 5/19/2024 about the stores ********************************************** and the one located on ************* in ****************** tx They wouldnt accept my return on the morning of 5/19. I purchased a shelf on 5/18 and used my number I did get a paper receipt but I lost it but gave the receipt on the app that neither store would take saying they needed a paper receipt wouldnt even accept the return using my drivers license. At the point I just want my money back to not shop at Dollar General again this has been the most frustrating experience I have ever experienced. As you can see at the bottom it says I can present it to a representative for a return.
Business response
06/19/2024
June 19, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our locations in ******, **.
Upon receipt of this complaint, I partnered with our district manager who tried to reach our customer to apologize for her inconvenience and to address her concerns.Unfortunately, she was unable to reach her, but she was able to leave her name and number and when our customer returns her call, she hopes to be able to resolve her complaint.
We are confident we have done our best to address and resolve this complaint. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Business response
06/19/2024
June 19, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** Customer: ***********************
Dear *************:
Thank you for notifying us of the complaint from our customer regarding a return she wished to make at one of our locations in ******, **.
We have just received confirmation that our district manager has spoken with our customer and that she will visit the store in the morning so her refund can be processed.
We are confident this complaint has been appropriately addressed and resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************
Customer response
06/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
06/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Saturday 06/08/2024, went to Dollar General#*****, located at ***********************************, and purchased $74.31, worth of stuff. Asked cashier(hispanic female) do they take 100 dollar bill, she said yes, when handing her the money she told me did I have another form of payment because they do not take old hundreds dollar bills. I proceeded to pay with my debit card but after thinking about what just happened decided to return everything for a full refund. As to date I have not been refunded and want the business headquarters to know of my experience and what is the meaning of this and is unacceptable and is this being done to every black person that comes in their establishment with a $100 bill and if not why me???
Business response
06/19/2024
June 19, 2024

Better Business Bureau of Middle *********
Attn: *************************;
P.O. Box ******
*******************
Case # ******** - Customer: ***********************
Dear **************:
Thank you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, **.
This is an initial response to let you know we have shared our customers information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be addressed, and we will send a reply once we confirm this complaint has been resolved. Thank you for bringing this matter to our attention.
Sincerely,

*************************
Customer Relations Supervisor
**********************

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