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          Aloha Pools & Spas of Jackson, TN LLC has 1 locations, listed below.

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            Business ProfileAloha Pools & Spas of Jackson, TN LLC

            Pool Contractors
            BBB accredited business

            Contact Information

            614 Carriage House Dr

            Jackson, TN 38305-4238

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            Email this Business
            (731) 664-6446

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

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            Customer Complaints

            7 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/2016

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            614 Carriage House Dr, Jackson, TN 38305-4238
            Email this Business
            BBB File Opened:
            3/29/1995
            Years in Business:
            29
            Business Started:
            3/29/1995
            Business Started Locally:
            1/7/1999
            Business Incorporated:
            1/7/1999
            Accredited Since:
            4/1/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mr. Dennis Cook, President
            Contact Information

            Principal

            • Mr. Dennis Cook, President

            Customer Contact

            • Mr. Dennis Cook, President
            • Ms. Taylor Ackerman, Marketing Manager
            Additional Contact Information

            Fax Numbers

            • (731) 668-7219
              Primary Fax

            Email Addresses

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            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/14/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Our pool was installed Oct 2019 and soon covered for winter. When it was opened spring 2020 we pointed out the wrinkles in the liner. The tech,***, assured us we needed a several hot days for the liner to settle in. It did not. Our pool was closed and covered for the winter and we were assured the wrinkles were minor and nothing to worry about. When the cover was removed Spring 2021 the liner was wrinkled on the bottom and hanging off above the stairs. We called and were brushed off. I was told there was a 1 year warranty on liners. How could we respond in a year when we were told to ignore it because the heat would help? We followed instructions; they did not help. They reinstall the liner. It was wrinkled on the bottom still. The pool was covered for winter. In 2022, more of the same, big wrinkles on the floor and walls.. Aloha reinstalled the liner again. This time it was discovered the pump that goes in the hole in the concrete was never installed. A few days later men appeared in the yard and put in a pump. Nothing was said to us about them coming, but I was home and saw.. Had I not been home we would not have know. The liner was still wrinkled. The pool was covered for winter and opened May 2023. The wrinkles are worse than ever. *** told us to not treat the water, to do nothing because it needed to be fixed and that the pump was installed on the wrong end of the pool. Aloha was supposed to come fix the issue. There has been no communication. We emailed asking for updates they said they came on a day when nobody was home (not the day they had scheduled to come, but instead days later). There is no evidence that they came or any communication about what was done or what they are planning to do. We want to have the liner repaired and have the work done to fix the underlying issue completed as it should have been from the beginning. We want communication from Aloha on the plans for repairs and for Aloha to communicate service dates and changes to those dates.
            Read More
            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

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            Most Recent Customer Review

            Russ M

            04/09/2024

            I recently signed a contract with Aloha Pools and Spas of Jackson to have a pool installed and this has been the worst experience of my life. I've had so many problems it would be impossible to list them here. You expect to have issues when doing any large project, but every issue that comes up, the people at Aloha just make excuses, give no apologies, and just demand you write the next check or they won't continue the work. I've had to tear up my sidewalk and other landscaping because of their mistakes (with no apology). It takes them days to return phone calls and texts. And now, a day after they finished the concrete deck around the pool, there are a dozen or so cracks spreading from the pool out toward the edges of the deck. ON DAY ONE!!! The answer I expect back from them (which tends to be their answer to everything) is that "it doesn't state in the contract that the concrete will not crack all over the day after the concrete job is finished." I tried to leave my contact information, but I received the following error: "Review contains what appears to be confidential information like a phone number or account number or social security number. Remove any personal identifiable information from your review" I'll be posting a similar reviews on other sites and I'll try to leave my contact information for anyone that wants to speak with me, see pictures, texts, and other information I may have.

            Aloha Pools & Spas of Jackson, TN LLC Response

            04/10/2024

            We certainly understand that a project of this magnitude can be overwhelming. We try to set realistic expectations for customers; even then, some do not quite understand the invasiveness, nonetheless. We want to be a company that over communicates with customers during the installation. Our communication tracking software indicates our average response to concerns on this project is within 24 hours. All pool projects have the support of a sales consultant, project manager, team managers, and in facility support. Each of whom are more than happy to address customer concerns. The customer, along with the project manager, made the decision to relocate the pool to avoid a utility line; this was approved by the customer. It was understood that this relocation would encroach upon the customers sidewalk and landscaping. It was no mistake, but a collaborative decision. It is the nature of concrete to crack. Concrete is most susceptible to cracks in the immediate hours post-pour. We do cut in relief joints and hope any major cracking will occur along the joint. In this instance, we are aware of 2 surface cracks. These are hairline cracks less than an 8th of an inch, well within the industry standard. The customer has a stamped concrete finish. The pool is in the final stages of completion. We are certain, once completed, the customer will enjoy the pool for many years to come.
            Read 3 More Customer Reviews

            Local BBB

            BBB of the Mid-South

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