Business ProfileforVirginia Candle Supply

I placed an order on 3/9/24 and received 2 confirmation emails that the order was ready to pick up on 3/11/24. I placed this order because my sister would be about 40 min from there and agreed to drive that distance to help me out as I needed this ASAP for an order that I’ve now lost. Upon arriving my sister found that there was no one to answer the door. I told her to try to drive around back and see if she could see anyone. She did and saw someone going in the back and got her attention and asked about my order. She was told there would be no orders available to pick up this week because the manager was out of the country and it said so on the website. My sister called & put me on speakerphone. I asked the woman if she could give me the number of the manager so that I could talk to them. I had my sister show her the screenshots of the emails that stated I could pick up my order between the hours that were shown for pick up on the website. Her name was Raysha. She said there was no way to pick it up and I should not have gotten the email. After many emails back-and-forth with the manager they are not willing to cover the $***** shipping charge. I feel they should cover it because I provided them with screenshots of every Part of their website and there was nothing that said they would be closed and nothing that said you could not pick up your order that week. Also, the person who has emailed, accused me of cursing the employee. I have a video that has audio of the entire off screen conversation. I did not this day and I have never once in my life nor has my sister cursed any employee anywhere at any time. It seems that any business that would find theirself in this situation where a customer bought something and was told it could be picked up and drove to the facility to pick it up and they were not there and nothing was posted where the order was taken online Would be willing to ship it at their expense. But I had to pay the extra ****** and I have paid.