ComplaintsforUS Star Trucking LLC

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contracted with US Star Trucking to transport my vehicle for **** and sent a check for ****. The day of pick up they called to inform me that the price would be *****. I asked for a refund. After many, many contacts, they told me that their financial department would send a check. Nothing has come yet even after calls with Alex, Clint and Brian. I want my refund for contract that THEY did not honor.

  Business response

  06/14/2024

  Hello dear BBB

  Sorry for that inconvenience that happened with our customer however  we will refund the reservation amount as soon as possible.

  thank you

  Business response

  07/01/2024

  Hello dear BBB

  We are going to refund the money as soon as possible to this customer

  thank you

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Marianne ******

• Initial Complaint

  06/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company quoted one price scheduled the service the changed the price on the day of pick up. They leave you with no options if you need to schedule delivery of your car on time to a specific location. It’s a really bad bait and switch tactic. Ever use them again.

  Business response

  06/10/2024

  Hello dear BBB 

  We are sorry for that inconvenience that happened during the shipment due to the lack of the driver on that route.

  However we are working on it to solve that issue with our support team and try to avoid from any inconvenience for our clients.

  thank you

• Initial Complaint

  06/05/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Signed a contract with Max Malone on 5/26/2024 to pick up car in Austin, Tx and deliver to Milwaukee, WI for **** to be picked up on the 3 June 2024. No pick up on the 3rd, so I contacted the company and they said it will be picked up on the 4th the next day. Fine, so I had to re-arrange my schedule again. Then they call me the morning of the 4th stating the price has doubled to ***** if I still wanted it picked up. They wait until the last minute, so you are in a time crunch and jack up the price. You have to wait 10 days from the scheduled pick up date to cancel without penalty, again they think they have you over a barrel so you will pay the jacked up Price. But I can wait the 10 days and find a reputable Auto transport company. They have until then to pick up and deliver my vehicle at the set Contract Price. (See Attached Contract) Very unprofessional business practices. My guess is they knew how this was going to play out on the 26th when I signed the contract in good faith.

  Business response

  06/06/2024

  Hello fear BBB

  We are sorry for that inconvenience that happened with customer . It happened due to the lack of drivers on that route and all available carriers requested more than we agreed .

  We will work on it with our support team to solve that issue.

  thank you

  Customer response

  06/17/2024

   
  Complaint: 2*******
  
  I am rejecting this response because: They have done nothing to fulfil the contract. Admits to bait and switch pricing scheme.
  
  Sincerely,
  
  David *****

  Business response

  06/18/2024

  Hello dear BBB 

  We worked for that order to get a driver but they did not agreed for lower price

  thank you

• Initial Complaint

  05/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I used this company to ship my car from Nevada to Pennsylvania i originally was quoted ***** to ship but the company breached the contract and charged *** more dollars. The agent never represented himself as a broker we we first did business. The day of my scheduled pick-up I got a call stating that the driver no longer wanted to accept the load and that they would have to find another driver It took a few days the driver that they found was going to charge ***** we went back and forth finally I did sign a new contract and the contract states the delivery would be 4 days after pick up. the delivery took 13 days. James **** kept giving me excuse after excuse as to why my car had not been delivered finally after nearly 10 days I called James once again and told him if my car was not delivered that day by 5 pm i would call the police and report my car stolen. My car was finally delivered 13 days after pick-up.

  Business response

  06/18/2024

  Hello dear BBB

  We are sorry for that inconvenience that happened with our customer however we charged only **** for reservation and the remaining balance was for driver

  thank you

  Business response

  06/20/2024

  Hello dear BBB

  We will refund the reservation amount to the customer

  thank you

  Customer response

  06/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Brittany ****

• Initial Complaint

  05/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They keep texting me after I have texted “STOP” to cancel multiple times. I’m almost positive this is illegal.

  Business response

  05/23/2024

  Hello dear BBB 

  We are sorry for that inconvenience that our agent made we will remove the information of that customer and he will not receive any further texts

  US STAR TRUCKING LLC 

  thank you

  Customer response

  05/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Nolan ******

• Initial Complaint

  05/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contracted with them for the pickup of my vehicle for ****. The called the day of the pickup to say it would be ***** They said that there wouldn't be any drivers for *****  When I threatened to report them to the BBB and Attorney General's office for deceptive advertising, the individual called me...to call me a n*****, and that he would drive to my house and f*** my wife, since I wasn't a real man. He followed up with two more phone calls continuing the insulting and derogatory threats. I want my vehicle shipped as requested for 1. At this point, I would like further compensation for the sexual threats against my partner as well, but that will be pursued as a civil action most likely, since his comments according to local law enforcement are "just this side of illegal".

  Business response

  05/21/2024

  Hello dear BBB

  We checked this order with our support team and we tried to provide best service to ship the car of the client 

  US Star Trucking LLC

   

  Business response

  05/29/2024

  Hello dear BBB 

  We tried to provide the service of shipment for agreed price , however all the carriers on that route asked more than we expected .

  us star trucking llc 

  Customer response

  06/05/2024

  They still ********* ** ********** ** *** ***, and they did nothing to answer the actual complaint of the nasty, racist, sexist, hateful phone calls I received.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted US Star Trucking LLC to have my daughter's car transported from Illinois to North Carolina. The customer service reps were very rude and seemed confused by my questions about their company. I received a call from someone stating they were from the company a couple weeks later stating my contracted price was too low and they needed to increase it. I told the rep I would call him back because it seemed a little scammy. When I contacted the company again to determine whether this was a legitimate business Edward was again very rude and vague. We needed to change the pick up dates and when I was informed the price was going to increase I requested to cancel the pickup. He stated I would have to pay a **** cancellation fee. I reviewed the contract again looking for that stipulation (I was cancelling 1 month prior to pickup) and noticed the contract said I only had to give 1 week's notice. This was the second red flag. After looking at other reviews I decided to cancel the service. I called to request the cancellation and asked for verification of cancellation in the form of an email. He said no. I asked how I would know that I wasn't going to be charged. He stated "because I'm telling you." This company is extremely unprofessional and should not be in business if it doesn't know how to provide basic customer service.

  Business response

  05/28/2024

  Hello dear BBB

  Sorry for that inconvenience that happened with that customer However we tried to do our best to make it happen

  us star trucking llc

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was quoted a price for a car transport from Florida to NY. Put a deposit down signed a contract. Day of pickup noone called/came for car. I text company, called & went on their website & put my # in for someone to call me w/in an hour. No response. Called Monday am could not get through, left message. My husband called from his number they said they would call him back. Noone did, i finally got through, was told the truck broke down. They would call me back. They never did. Called again & was told the next day a truck works be there. But the price went from *** ** *****. That day was not going to work bc there was noone to meet the trucker. I found another company & they had a truck there in a few hours. They called me tues sm said a truck was coming. I told them the car was gone. Asked for my deposit back. They said no you have to pay.

  Business response

  05/08/2024

  Hello dear BBB

  We are sorry for that inconvenience that happened with that customer however we are working on it to resolve that issue as soon as possible 

  We will refund the amount of deposit to the customer 

  Thank you US Star Trucking LLC

• Initial Complaint

  03/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Signed a contract with US StarTrucking on 3/5/24 , to have a van moved from Chimacum WA to port of Anchorage Alaska for $ ********* This morning , they called me and told me the price was now $ ********. I immediately called my credit Union and froze my Credit Card so they couldn’t charge

  Business response

  03/07/2024

  Hello dear BBB

  We did not charge any money from the card of the client and we will not authorize any transaction 

  thank you

  Customer response

  03/11/2024

   
  Complaint: ********
  I am rejecting this response because :
  I have a signed contract from you for $ 1,800.00 and the following day , which was supposed to be the pick up day you doubled the price
  Sincerely,
  
  Dennis *******

  Business response

  03/11/2024

  Hello dear BBB

  We offered an exact price to the customer to ship his cars but we did not charge more and the was just an offer

  thank you

• Initial Complaint

  02/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The 1st encounter with this company was Oct 29, 2023. We needed a car shipped from Mass to Disney to our daughter who was working there. Unfortunately, we didn't know how the "Trucking business worked". Mark was our rep. at that time. We were given a price then, that increased after signing the contract. He said because of the "Snow birds" trucks were in high demand. Our daughter needed the car, so we gave in. Fast forward to Jan. 20, 2024 for a return trip back. Our rep was Lucas. He gave us a price for being a repeat customer. We set the price and date. Her car was picked up on time by the transport co. on Tues Jan 30. On Fri Feb 2, I called Lucas for ETA and it happened again, He said he would need to increase the price, he gave a bunch of stories and when I refused to pay more, he got upset and told me I didn't understand the trucking business. I told him. there is NO CONTRACT that increases after a set price. If there was to be any increase it would be coming from their side. I told him, I am on a recorded line and I am telling you, you will not get another cent from me. Your company has done this twice to me, but not this time. He hung up and blocked my number. We met the transport truck for pick up. No problems, but he looked at the cash $$ and said its short $$. We explained what happened to us BOTH times. He understood and called them. After his phone call, they told the driver they would give him the extra ***. owed. They had to send him an email stating they would pay the balance.

  Business response

  02/06/2024

  Hello dear BBB

  We have checked that order and for that load driver asked higher price than we expected due to the low season.

  thank you

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩