ComplaintsforUS Star Trucking LLC
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Complaint Details
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Initial Complaint
07/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Was given one price in a contract on 6/21/24 then when i reached on 7/22/24 to confirm a few days prior to my pick up day they raised the price by ****. I was told TWICE that they cannot honor the original price because the market had changed so I told them to go ahead and cancel my order and hours later after I had already made other arrangements they responded and said that they would honor the original contract. I told them that I had already made other arrangements and they said that they would be charging me **** for cancelling. When I told them that they changed the contract on me which was the cause for the cancellation they denied it and said that was not true and the contract was being honored even though I have in text message that they were not honoring the original price. Then when speaking to their "customer service" agents they were very rude and yelled at me over and over and started making personal jabs at me. If I could give negative stars I would. Please avoid this companyBusiness response
07/24/2024
Hello dear BBB
We will not charge any cancellation from this customer
Customer response
07/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
Saha* *******Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I never utilized services with this company. I continue to receive text messages even though I have responded "STOP" multiple times.Business response
07/09/2024
Hello dear BBB
Sorry for that issue that happened to this customer however he will not receive any further texts from us
Customer response
07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.
Sincerely,
Devin *****Initial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Date of Transaction: June 5 Scheduled Delivery: June 7 Date Arrived: Junes 7 Date Damaged the Vehicle: June 7 Date Promised to Fixed: June 10th Date Fixed: Pending This company attempted to deliver the car on June 7. However, the driver, while pulling of trailer damaged the bumper, side mirror and headlight all in 3 tries of trying to get the car off the trailer. the driver advised he didn’t speak English and didn’t damaged the car. So we called the police. After we called the police he then confessed the damages and was able to get his boss on the phone. The owner of the company asked if we wanted money in hand or he has a car shop and he can fix it. We said fix it however it has been 3 weeks he still hasn’t delivered the car. We have care insurance, car note, and down payment for a car we don’t have. When we call they pick the phone and hang up. The reps, say they don’t speak English, we leave voicemails no calls back. No real update has been given on the carBusiness response
06/28/2024
Hello dear BBB
We are working on it to handle this issue with our support team and we will con firm with customer as soon as possible
thank you
Customer response
07/11/2024
Complaint: ********
I am rejecting this response because:s** closed the case this wasn’t resolved we are taking the next necessary steps
Sincerely,
Craig ****Business response
07/12/2024
Hello dear BBB
We will contact to the customer once we solve this issue
Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Made me pay on cashapp won't answer keep playing games I just want my *** back tbh also they never went to get my car so Idk I was charged for a deposit and you never made it to even get my car I call and ask you questions they threw a fit over phone at me.Business response
06/26/2024
Hello dear BBB
We will refund the amount that we received from customer .
thanks
Business response
07/15/2024
Hello dear BBB
We are working on it to send a money
Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.pay me by cashapp reversal or check
Sincerely,
Mark ******Initial Complaint
06/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contracted with US Star Trucking to transport my vehicle for **** and sent a check for ****. The day of pick up they called to inform me that the price would be *****. I asked for a refund. After many, many contacts, they told me that their financial department would send a check. Nothing has come yet even after calls with Alex, Clint and Brian. I want my refund for contract that THEY did not honor.Business response
06/14/2024
Hello dear BBB
Sorry for that inconvenience that happened with our customer however we will refund the reservation amount as soon as possible.
thank you
Business response
07/01/2024
Hello dear BBB
We are going to refund the money as soon as possible to this customer
thank you
Customer response
07/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
Sincerely,
Marianne ******Initial Complaint
06/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company quoted one price scheduled the service the changed the price on the day of pick up. They leave you with no options if you need to schedule delivery of your car on time to a specific location. It’s a really bad bait and switch tactic. Ever use them again.Business response
06/10/2024
Hello dear BBB
We are sorry for that inconvenience that happened during the shipment due to the lack of the driver on that route.
However we are working on it to solve that issue with our support team and try to avoid from any inconvenience for our clients.
thank you
Initial Complaint
06/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Signed a contract with Max Malone on 5/26/2024 to pick up car in Austin, Tx and deliver to Milwaukee, WI for **** to be picked up on the 3 June 2024. No pick up on the 3rd, so I contacted the company and they said it will be picked up on the 4th the next day. Fine, so I had to re-arrange my schedule again. Then they call me the morning of the 4th stating the price has doubled to ***** if I still wanted it picked up. They wait until the last minute, so you are in a time crunch and jack up the price. You have to wait 10 days from the scheduled pick up date to cancel without penalty, again they think they have you over a barrel so you will pay the jacked up Price. But I can wait the 10 days and find a reputable Auto transport company. They have until then to pick up and deliver my vehicle at the set Contract Price. (See Attached Contract) Very unprofessional business practices. My guess is they knew how this was going to play out on the 26th when I signed the contract in good faith.Business response
06/06/2024
Hello fear BBB
We are sorry for that inconvenience that happened with customer . It happened due to the lack of drivers on that route and all available carriers requested more than we agreed .
We will work on it with our support team to solve that issue.
thank you
Customer response
06/17/2024
Complaint: 2*******
I am rejecting this response because: They have done nothing to fulfil the contract. Admits to bait and switch pricing scheme.
Sincerely,
David *****Business response
06/18/2024
Hello dear BBB
We worked for that order to get a driver but they did not agreed for lower price
thank you
Initial Complaint
05/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I used this company to ship my car from Nevada to Pennsylvania i originally was quoted ***** to ship but the company breached the contract and charged *** more dollars. The agent never represented himself as a broker we we first did business. The day of my scheduled pick-up I got a call stating that the driver no longer wanted to accept the load and that they would have to find another driver It took a few days the driver that they found was going to charge ***** we went back and forth finally I did sign a new contract and the contract states the delivery would be 4 days after pick up. the delivery took 13 days. James **** kept giving me excuse after excuse as to why my car had not been delivered finally after nearly 10 days I called James once again and told him if my car was not delivered that day by 5 pm i would call the police and report my car stolen. My car was finally delivered 13 days after pick-up.Business response
06/18/2024
Hello dear BBB
We are sorry for that inconvenience that happened with our customer however we charged only **** for reservation and the remaining balance was for driver
thank you
Business response
06/20/2024
Hello dear BBB
We will refund the reservation amount to the customer
thank you
Customer response
06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2******** and find that this resolution is satisfactory to me.
Sincerely,
Brittany ****Initial Complaint
05/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
They keep texting me after I have texted “STOP” to cancel multiple times. I’m almost positive this is illegal.Business response
05/23/2024
Hello dear BBB
We are sorry for that inconvenience that our agent made we will remove the information of that customer and he will not receive any further texts
US STAR TRUCKING LLC
thank you
Customer response
05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 2*******, and find that this resolution is satisfactory to me.
Sincerely,
Nolan ******Initial Complaint
05/20/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I contracted with them for the pickup of my vehicle for ****. The called the day of the pickup to say it would be ***** They said that there wouldn't be any drivers for ***** When I threatened to report them to the BBB and Attorney General's office for deceptive advertising, the individual called me...to call me a n*****, and that he would drive to my house and f*** my wife, since I wasn't a real man. He followed up with two more phone calls continuing the insulting and derogatory threats. I want my vehicle shipped as requested for 1. At this point, I would like further compensation for the sexual threats against my partner as well, but that will be pursued as a civil action most likely, since his comments according to local law enforcement are "just this side of illegal".Business response
05/21/2024
Hello dear BBB
We checked this order with our support team and we tried to provide best service to ship the car of the client
US Star Trucking LLC
Business response
05/29/2024
Hello dear BBB
We tried to provide the service of shipment for agreed price , however all the carriers on that route asked more than we expected .
us star trucking llc
Customer response
06/05/2024
They still ********* ** ********** ** *** ***, and they did nothing to answer the actual complaint of the nasty, racist, sexist, hateful phone calls I received.
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Contact Information
Customer Complaints Summary
129 total complaints in the last 3 years.
37 complaints closed in the last 12 months.