Complaints

This profile includes complaints for National Fitness Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

National Fitness Center has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  National Fitness Center

  8511 Walbrook Dr Knoxville, TN 37923

• 

  National Fitness Center

  3030 Tazewell Pike Knoxville, TN 37918

• 

  National Fitness Center

  1644 West Broadway Maryville, TN 37801

• 

  National Fitness Center

  950 Dolly Parton Parkway Sevierville, TN 37862

• 

  National Fitness Center

  2934 Alcoa Highway Knoxville, TN 37920

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I was signing a 12 month contract that would be month to month afterwards. I was told to sign on an office computer. I was never given a copy of the contract. In addition, I was told because I live over 20 miles away that I could cancel anytime. I have paid every month for nearly 2 years without fail. I’m a senior citizen trying to reduce my expenses and emailed 1/15/2025 to cancel my membership. Turns out, I was tricked into signing a 3 year contract not 12 months as I was told. The current administration said I could pay them nearly $500 to cancel or remove my husband from the membership but would not be able to cancel without paying. My daughter-in-law was tricked in the same manner by the same person and was tricked into signing a 5 year contract which she cannot cancel. They know this was a tactic used and refuse to make the situation better!

  Business Response

  Date: 01/24/2025

  Dear Ms. *******

  
  We have thoroughly reviewed your membership file and would like to provide you with the following information.

  
  Attached, you will find a copy of the membership presentation form that you and the sales consultant reviewed together, as well as another copy of your membership agreement, which was previously emailed to you, for your convenience.

  
  Regarding your request for early termination due to relocation, please note that we are unable to process the request based on the address you originally provided when the membership was initiated. To qualify for early termination due to relocation, you would need to permanently move more than 20 miles away from any NFC location.

  
  However, we would like to offer you the following options:

  
  Removing Daniel from your membership: This would reduce your monthly rate to $39.95.

  
  Early Termination Fee Option: You can pay 40% of the remaining balance on your contract to cancel immediately. The amount due for early termination would be $467.66. If you choose this option, you may reply to this case with your permission to process the payment from the billing method we have on file.

  
  Please let us know how you would like to proceed or if you need any further assistance.

  
  

  Customer Answer

  Date: 01/28/2025

   
  Complaint: ********
  
  I am rejecting this response because: unfortunately I followed his instructions to “sign here” and initialed as instructed on the signature pad at his desk. He did not review the contract as I later found out. He knew he was deceiving me! What I was told was not reflected by that document. I did not get a copy until I tried to cancel and was shocked to learn it wasn’t a 12 month contract. He filled it out to benefit himself. We even had a conversation about the fact that I wouldn’t need the membership longer than 12 months because I would get a membership with my Medicare insurance. As stated, I wasn’t shown what I signed. 
  
  In addition the pool hasn’t been operable for over 9 months. This is the main reason I used the facility. First the heater went out for about 4 months.
  There were no signs indicating it wasn’t being heated and I found out by jumping into a freezing pool. When I asked, they said yes it’s been out for a while and they were waiting for a part.
  Then the locker room was closed for months. One could use the pool but couldn’t shower or change in the locker rooms. I live 25 miles away and am not going to get in my car wet and drive home in the winter.
  Then everything was down: locker rooms for remodeling so all facilities including the pool were closed. 
  That is why I decided to end my membership that I thought was 12 months only to find out it was switched to 36 by the associate who said “sign here for 12 months“! Yes, he got me! 
  They are an unethical company preying on those who are trusting. I will certainly share my experience with others. And escalate my complaint by another approach!
  
  Sincerely,
  
  Jane ******

  Business Response

  Date: 02/05/2025

  We hope this message finds you well.

  Please be advised that a copy of your agreement was emailed to you on July 3, 2023, for your records.

  
  We sincerely apologize for the interruption to your schedule caused by the pool heater being out of service. Please note that the heater is a specialty part that is specifically designed for NFC, as the system operates 24 hours a day, which can result in natural wear and tear. It takes time for this type of part to be built for us.

  
  In the meantime, you are welcome to visit any other National Fitness Center location to continue with your regular schedule. If you prefer, we can freeze your membership time during the period of non-use. Alternatively, if you wish to discontinue services before the end term date, we can offer you a discounted buyout of the remaining membership.

  
  Please let us know how you would like to proceed.

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to find out how much a cancellation fee would be since I am in a 3 year contract with the gym. They quoted $125 and gave me a number to call, which is ABC Fitness. I called and was told she had to email the gym and I had to wait 24 hours for an email to process the cancelation, and if I didn't get the email to call abc fitness back. I didn't get the email, so I called back and explained what I was instructed the day prior. The man on the phone emailed me the pending cancellation notice with a cancellation fee of $125. The next day I received an email with a new pending cancellation notice with a cancellation fee of $399, over 3 times the original, already processed, cancellation. I called ABC Fitness back and was told National Fitness Center had finally gotten back to them and $399 is the price I would now have to pay. After calling national fitness center I was given a new number to ask why the price changed. I was told they would email the gym again to try and sort out the issue, since I was told 2 different prices. I almost immediately got an email explaining they will not be negotiating and are sticking with the $399 cancellation fee, so they did nothing and just wanted me off the phone. After I received the first email of the processed cancellation fee of $125, I signed up to a new, closer gym. Now I'm stuck with 2 expensive gym memberships, after being under the impression that I could pay $125 and be done with National Fitness.

  Business Response

  Date: 01/10/2025

  Thank you for reaching out to us with your concern.

  We apologize for the inconvenience you’ve experienced with the cancellation process. It is never our intention to make this difficult.

  As a member of the Management Team at National Fitness Center, I have authorized the $125 early termination fee to be applied to your account. In line with your request, we will schedule this $125.00 cancellation fee to be billed alongside your January dues on January 17, 2025, which will be the final payment due under the 30-day notification period.

  If you have any further questions, please don’t hesitate to contact us.

  
  

  Customer Answer

  Date: 01/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Marcus ******

• Initial Complaint

  Date:12/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised I could cancel at anytime due to my residence at the time of signing a contract. I figured that would be still doable since I no longer have business around ANY location. Please look at my home address.

  Business Response

  Date: 12/12/2024

  Hello Mr. ******

  Thank you for your membership inquiry.

  We have reviewed your membership agreement and it does state that if you move 20 miles from any NFC location that you may cancel.  We do show a Kentucky address being provided at the time of joining.

  Many of our members have dual residences and only use one mailing address.  We also noticed you are very actively using the clubs.

  If you wish to terminate services early due to relocation, you will need to provide a different address that you have permanently moved to so that we can determine eligibility. Proof of relocation shall also be required. (Lease, home purchase agreement, utility bill)

  If you have not permanently relocated, we can offer a discount of 60% if you wish to terminate your membership today. You would pay $501.58 to cancel, as of today.  Do you wish for NFC to process this payment on your card on file and terminate your membership today?

  Customer Answer

  Date: 12/18/2024

  House is family residence that's being fixed before I move in. And the check ins are due to me trying to make use of the 80 dollar monthly fee I had been paying, I did manage to get the buddy pass removed to lower it. I no longer work in the area as I have separated from that company along with having a new child so moving back home is the best option. But I thank you for being so understanding and helpful

  Complaint: 22664578
  
  I am rejecting this response because:
  
  Sincerely,
  
  James *****

  Business Response

  Date: 12/27/2024

  Mr. ******

  The only other Early Termination Option we are able to offer at this time is a discount of 60%.  You would pay 40% of the remainder of your membership agreement to cancel it immediately.  The amount to cancel, as of today, is $479.60.

  If you wish to pay the Early Termination Fee, you may reply back giving permission for your card on file to be charged and it will be cancelled effective immediately.

• Initial Complaint

  Date:12/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I were living in Sevierville, TN for some time and we signed up for what was told to us as a 1-year membership. After talking to the sales agent of the name, Mattie ******* there was many complications of getting the membership approved. After trying to cancel the membership multiple times, with ample evidence stating the membership would not be processed, we found that NFC was full of bad reviews and unfulfilled promises. We have spoke to corporate on different occasions and they always make it seem our fault in one way or another. There was a confirmation email of the membership being confirmed on April 30, around 11:30am. Then we get a text from the rep, at 2:01 pm, stating "They won't finish processing your membership" due to my wife's father having to be present since she had a card under his bank account. The excuse is that my wife was of legal age but I still cannot get over the fact that, an email was sent for confirmation, but the rep told us the membership would not be processed. After reading the contract, it is a 3 year contract. She was told it was a 1 year contract. After reading reviews, I understand multiple people have been swayed to believe it is a 1 year contract when it is a 3 year contract. I am from the south so excuse the language, but this is a load of bolagne.

  Business Response

  Date: 12/20/2024

  We do not have record of a member named Aidan *******.  Could the name on the membership be listed any differently?

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I chose to sign myself and my friend for a years gym membership. In September the first hurricane caused the Noachuckie River damn to break and destroyed all my belongings and the Heavenly Hills Campground. Everyone was evacuated and I had to find a place to live and it required me to move to Indiana with family till I can get back on my feet. I have contacted them multiple times as they call with an automated message. Since September I have been accumulated quite a bill and they want to penalize me on top of not canceling because I am unable to pay there bill. It was an act of God that caused the devastation and I feel like they could just cancel it. I would be happy to pay the bill until the circumstances prevented me from going. Mid way through September I no longer could use the membership. The Gym didn't have the devastation that was 18 miles away.

  Business Response

  Date: 11/25/2024

  Hello Mr. ********

  We replied to the email you sent us earlier in the month requesting to cancel services due to relocation and we did not hear back from you.

  We would be happy to help you cancel services if you have moved.

  Please communicate with us at [email protected].  Please forward your new address plus verification that you have moved and we will move forward with assisting you to cancel.  Include your account number of MT7811 in your communication. Thank you!

  Customer Answer

  Date: 12/15/2024

  This is what's left of my place in Midway Tennessee, Banks Farm, cabins everything was destroyed. The only thing that has been accomplished is the same as what I have done. I was displaced and think I should not be penalized for early withdrawal from the contract because of an act of God. I just hope on top of trying to recover from this , NFC dosen't add to the expense of rebuilding and secure life. I had to relocate because of this natural disaster to Indiana with family, no place else to go. Thank you for trying to resolve this

  Business Response

  Date: 12/26/2024

  Mr. ********

  After further review, we understand that you may not have verification of a permanent move at this time.

  Do you have a letter from your Insurance Company addressing a claim for your property?  Perhaps we could proceed with cancellation options with this documentation.

• Initial Complaint

  Date:11/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple contracts, unused personal training prebilling, paid membership off, continued to have contracts extended and no way to exit. Job loss, unpaid child support, increased rent, not able to afford with life changes. Sought to end contract, pay penalties and start back when life circumstances changed. I lost over 30 lbs with cardio theater. I was very successful when given access to the club. Payments weren't tied to using the club. I appealed to the owner bit he only slightly resolved. He allowed me, but not my child while making payments. He was somewhat helpful. The contracts set in Motion a series of collections that were not actual collectors. It was a lawfirm. I had to go to court multiple times. I put in place a Motion to suppress the garnishment. I had severely reduced income trying to keep roof over my daughter's head. Her father left us, and didn't pay child support. I have been underpaid for years. Our rents increased. A pandemic happened. Everything has been significantly impacted. I was not successful in challenging the contract ending multiple times. It was billed for years. I need a resolution that makes sense. I'd like to lose weight again and trust this gym. I would pay as agreed with short contracts that allow for life circumstances to work. I would like resolve my lifelong obesity like I started to with cardio theater. I remarried a member of the military and he has used national fitness for training. We'd like to train together, with our special needs adult child. We would like reasonable contract and legal resolution. Paid so much more than ever due. Everything has been so much harder than necessary.

  Business Response

  Date: 11/14/2024

  National Fitness Center does everything possible to reconcile any issue before placing out for Third Party collections. This matter, as of 1/7/2019, was introduced to the Court and the balance is kept by the Attorney.  Elisa needs to call the Law Office ** ******* *** ***** ** ************ for full resolution.  Once resolution is reached, the attorney will notify NFC of such and then we would be happy to review current membership options.

  Customer Answer

  Date: 11/16/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  The attorney has continued to state that i must make an offer to National Fitness to resolve this issue. This seems to be inconsistent with the response provided. It is concerning how little the current leadership is aware of the problematic membership contracts of their previous owners. They did not seek to resolve any issues it went straight to the attorney who they used. The constant feedback to their advertising online is consistently negative due to inconsistent resolution of issues.
  
  Sincerely,
  
  Elisa C*******

  Business Response

  Date: 11/19/2024

  National Fitness Center has offered resolution and settlement offers over the previous years, without success.

  Please contact the Law Office of ******* *** ***** ** ************ for further assistance.

• Initial Complaint

  Date:11/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to address issues related to my contract with National Fitness and to request assistance in resolving this matter. I fulfilled a three-year contract with National Fitness, after which it was supposed to convert to a month-to-month arrangement. However, a salesperson informed me that I needed to renew the contract to keep my minor son’s access (he was no longer in the kids club and was now eligible for teen access which we already had), leading me to sign a new contract under misleading circumstances. Later, I learned my son already had access without the need for renewal. Our family membership already included two adults, two teenagers, and two children. The new contract did not update my son’s age or membership category and kept him in the Kids Club section. It seems I was swindled to sign this contract unnecessarily to meet sales objectives. Upon recognizing these issues, I contacted National Fitness the same day to cancel the new contract and brought them a written cancellation request as instructed. However, I later received emails about collections action, despite believing the contract was canceled per my request. Only now to find out that despite the instructions to bring the cancellation request the same day to the facility they wanted it mailed instead. In an attempt to avoid collections, I sought arrangements, but I was required to pay $1,000 to bring the canceled contract “current,” which was not feasible, and my account was ultimately sent to collections. Given that I fulfilled my initial contract and intended to continue month-to-month, I request that National Fitness honor the cancellation of the “new” contract and allow me to resume on a month-to-month basis. The information in the new contract, including names, ages, and even my address, is incorrect leading me to not receive anything by mail that was sent to me. Thank you for your attention to this matter. I look forward to an equitable resolution.

  Business Response

  Date: 11/13/2024

  Thank you for reaching out regarding this matter.

  We have reviewed your membership agreements and the documents signed with NFC.  The documents outline a 36-month membership agreement.  We do not reflect any type of request to cancel the agreement until now.  NFC is not able to keep delinquent accounts in office after a certain length of delinquency.

  We are able to reinstate any remaining membership time once the monies are solved with the *** ****** ** ******* *** *****.  Please call ************ for resolution.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  As mentioned in the first post, the details are incorrect- the children’s ages are incorrect, I submitted the cancellation to Reece at the club and spoke to the manager there- both of which are not longer at the facility 

  Sincerely,
  
  Steven ********

  Business Response

  Date: 11/13/2024

  Karson was age 12 at the time of the membership change.  A child that is 12 has access to childcare as well as access to club membership if the parent chooses for them to be in other areas of the club for membership access.  Karson was labeled as having childcare and membership access. On the 13th birthday, childcare access is prohibited and membership is required.

  Cancellation requests were not accepted in person and were required to be mailed in.

  Reece is currently on our management team and at the Merchant Road location.

  We apologize that we are currently at an impasse.  A remedy may have been amicably reached if a call to our Member Services department had occurred at the time of the event.

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently disabled july 2023. When I signed the contracts with national fitness center they told me 2 of the contracts could be canceled, the contract to use the gym was not one of them. I was disabled and could not work, I asked for help and they refused. The billing department just tells me not our problem. Despite no work, I ran out of savings and could not pay due to credit card maxed out. I filed a complaint with TN attorney generals office, per their e mail national fitness center never would send them the documents they would request. They did not reply to anything. National fitness center would call me to get an update to collect money, I told them I could not due to no work and cc maxed out. This was for me and my wife. Then they called again for same reason and said oh, we are calling for my wife, I told them we already talked to them. They then sent another threatening e mail and I updated them, they asked for proof from my doctor regarding my condition which was provided. Then it appears they instead sent it to an attorney as a result of finding proof of my disability and unable to work. They promise things and say no, not our problem. Be VERY careful and they can't be trusted and now are forcing us to bankruptcy and putting me under immense stress despite my doctor saying dont. In all my work to get caught up, they promise and wont honor it and most difficult to deal with.

  Business Response

  Date: 11/07/2024

  Thank you for your membership inquiry.  

  The information provided is under review at an attorney's office.

  You may contact Kherani and Roden at  ************* with any questions you may have.

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have read the response from National fitness center and am not surprised at their response. They e mailed us with an offer to help, once received the documents that they requested proving my recent disability, instead of honoring any help they offered, they turned it over to an attorney instead which will most likely force us to bankruptcy.  
  
  Sincerely,
  
  John ******

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is advertising "Under New Management" however I have confirmed it's only under new ownership and the management is still local. This company is not being managed by In-Shape in California. They have only purchased the company They sent me a letter threatening to sue due to non payment. This letter was from National Fitness and not the new company In-Shape. I have contacted the In-Shape CEO to see what he says I am asking for membership to be cancelled

  Business Response

  Date: 09/18/2024

  We have reached out to this member and worked together to resolve issues amicably.  Thank you for contacting us so that we could address his concerns.

  Customer Answer

  Date: 09/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.  The did reach out and we have a plan for this issue.  
  
  Sincerely,
  
  Devin ********

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in October 2023, I was nearing the end of my 3 year contract, my wife and I went in to remove her and see what my options were. I did not want to sign another 3 year contract since we were house hunting and I wasn’t sure where that would put us but I was interested in adding the hydromassage if possible. The employee at the Tazewell Pile location said he understood and I could do a one year extension with hydro for 59.99. I said that sounded good. When I was given the write-up to sign, it advised that “All pricing is based on a 36-month membership” so I asked what this meant because I didn’t want to go back under contract and he advised since I was completing a 36 month agreement already, this term had been met and I could do a one year extension without going back under contract. Flash forward to September 2024, I called to update my card information and ask about the exact date my contract was ending because I was planning to cancel. I was then advised that I am one year into a 3 year contract. They told me to reach out to the Tazewell pike location since that is where I signed because there is nothing they can do. I went in person to speak to them and I was told I was the 3rd person that week who had contract related issue in regards to misleading and fraudulent contracts enacted by someone who no longer works for them. They told me regardless of knowing this person mislead and flat out lied about contract terms and agreements, they could not cancel the contract. I never received a paper copy or a digital copy of the contract due to the information within the contract, including email being incorrect and first saw the contract after requesting a copy during my conversation with billing.

  Business Response

  Date: 09/09/2024

  We have reviewed the membership file. The documentation does reflect a new Term Agreement for 36 months. Unfortunately, we are unable to contact the Sales Associate at this time to inquire about the conversation.

  Please email our cancellations department at [email protected] to discuss an early Buy-Out option.