Business ProfileforFox Moving & Storage of East Tennessee

On Thursday march 14,2024 fox moving and storage was supposed to come between 9-10 am and move all the items in my home and take it to my new house. They arrived at 11:30. There was 3 men, one was high on something and the head mover was rude and all the men were disrespectful. They were in a hurry because they were running late they threw my items in the truck without care and made a mess in the house. They only packed half the truck and refused to get the rest of my items, when at the new house the parked at the bottom of a hill and all my boxes that we were labeled for each room ended up mixed up in the wrong rooms. And after I unpacked my items I discovered alot of missing items and broken items, most importantly was a 4ft box that the company provided me, I put my sons fisher price playset in and asked them to please be careful because all of it was new. I discovered the whole box was missing, my tv stand os missing 2 glass shelves, a brand new bed set is missing, and othe miscellaneous items. I've contacted the company 5 times and the refuse to talk to me or have a supervisor return my calls. At the en's of the move I paid $550 for horrible service and theft of my property and they were aggressive and careless with my items. I'm a single mom of 3 kids and I was taken advantage of and I'm left very upset with this company and I feel they are responsible for replacing my items and I would think the company should be aware the employees are stealing customers property. All 3 men would been aware of the 4 ft box full of my sons toys. They took what they wanted and I was victimized. I believe I was over charged I was quoted $ 435.68 and the head man charged $550 for a uncompleted job and only gave me a hand written receipt. I believe this company should have a investigation of their employees.