Complaints

This profile includes complaints for Consumer Protection Networks LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumer Protection Networks LLC

  800 S Gay St STE 700 Knoxville, TN 37929-9703

  
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  Consumer Protection Networks LLC

  24624 I45 N STE 200 Oak Ridge North, TX 77386

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Action to get out of our Timeshare at Wyndham Midtown, NYC, we engaged Consumer Protection Networks to get us out of our property within 12 months. They continued to use delay tactics and offer promises off action that never took place. The payment was 9/21/23 but the continuing delay tactics, plus the passing of my husband in November 2024, gave them additional time. I have made many calls, emails, etc. and no action or reply. I need help please

  Business Response

  Date: 03/25/2025

  First and foremost, we want to extend our sincerest condolences to the client for the loss of her husband. We understand how difficult this time must be, and we deeply regret any additional stress caused by delays or communication issues related to her case.
  To clarify, the contract states that Consumer Protection Networks will complete the timeshare exit process within 12 months from the date all required documentation is received by our office—not from the date of payment. That said, we acknowledge the client’s concerns regarding delays and lack of communication, and we agree that better follow-up should have occurred.
  To resolve this matter and move things forward without further delay, we are transferring her file to DC Capital Law, where a dedicated attorney will be assigned to her case. There will be no additional cost to the client for this transition. This move ensures her file receives immediate legal attention and dedicated support through completion.
  We will be reaching out directly to the client to confirm this transition and provide the contact information for her assigned attorney. We remain committed to fulfilling our service promise and appreciate the opportunity to make this right.

  
  Sincerely,
  Consumer Protection Networks

  Customer Answer

  Date: 03/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23050692, and find that this resolution is satisfactory to me. IF THEY FOLLOW THROUGH WITH THEIR PROMISES AS OUTLINED IN THE RESPONSE.  

  I will expect the response and action from DC Capital Law ASAP.

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, we met with Consumer Protection Network to assist us in terminating our two timeshare. We paid a fee using our credit card. During this period, there was a lack of communication. When we received communication, it was vague. Recently, we received an email from Vacation Property Fulfillment Group (VPFG) informing us that 'VPFG does not have a direct contract with Consumer Protection Network, and the continued non-payment has left us with no choice but to cease work immediately. VPFG charges a modest fee for our services, however a significant number of files and many invoices remain unpaid, creating an unsustainable situation'. We were unaware that a third party was involved. We are now out of our funds.

  Business Response

  Date: 03/06/2025

  Hello Mr. ******,

  Thank you for reaching out regarding your concerns. We understand your frustration and appreciate the opportunity to clarify the situation.

  
  First and foremost, Consumer Protection Networks is not out of business and remains fully committed to assisting you in successfully exiting your timeshare. While we previously worked with Vacation Property Fulfillment Group (VPFG) as a third-party vendor, we have since discontinued our relationship with them.

  
  To ensure transparency, we sent out a mass email notification to all affected clients, including yourself, explaining this transition and our plan to move your case to a new vendor. We apologize if this communication did not reach you or if there was any confusion regarding our continued efforts to complete your timeshare exit.
  

  Please be assured that we are actively working to expedite your case with a new vendor and will continue to provide support until your exit is finalized. If you have any additional questions or concerns, we encourage you to contact our team directly. We appreciate your patience and look forward to resolving this matter to your satisfaction.

  
  Sincerely,
  Consumer Protection Networks

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/21/2023, we paid Consumer Protection Network $21,356 to end our timeshare property with Bluegreen Resorts. There was a temporary hold until we had used our last paid vacation which was in February of 2024. We followed all directions given including paperwork requested by VPFG in June of 2024. They say they never got this paperwork so I faxed it to them on February 18 of 2025. This is still less than a year after process started on March 1,2024. We paid the maintenance fee to Bluegreen in February of 2024 ($4403.50) and were told this would be the last one we would have to pay. We were again billed for this year’s maintenance fee of $4669.80. I called CPN to complain and we had to pay it until it was sold. And some talk about a year to complete their work. They have had a year.

  Business Response

  Date: 03/06/2025

  Dear Ms. *****,
  Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate your patience throughout this process.
  As noted, your timeshare exit process officially began on March 1, 2024, after the temporary hold was lifted. We acknowledge the delay in processing due to the missing paperwork, which was resubmitted in February 2025. While timeshare exits can take up to 12 months to complete, we recognize the importance of expediting this matter for you.
  To ensure a more efficient resolution, we are transitioning your case to a different vendor who can facilitate the completion of your exit more quickly. Additionally, as per our contractual guarantee, we will reimburse your 2025 maintenance fee of $4,669.80 once we receive proof of payment.
  We remain committed to assisting you through the remainder of this process. If you have any further questions or require additional assistance, please do not hesitate to contact us.
  Sincerely,
  Consumer Protection Networks

  Business Response

  Date: 03/25/2025

  Dear ******** ***** & ***** ******,

  Thank you for reaching out to us regarding your concerns. We understand your frustration with the timeline and the maintenance fees charged by Bluegreen Resorts. We want to address your points and clarify the current situation.

  First, as per our agreement, the 12-month timeline for completing the timeshare exit process begins when all required documentation is submitted to our team. According to our records, the necessary paperwork was submitted in June 2024, which marks the starting point for the timeline. Your mention of faxing the paperwork again in February 2025 is noted, and while we appreciate your follow-up, the initial submission in June 2024 is the date we reference for our internal processes.

  Regarding the maintenance fees, we understand that you were told the payment you made in February 2024 ($4,403.50) would be your last. Unfortunately, as your timeshare has not yet been sold, Bluegreen Resorts has billed you again for the 2025 maintenance fees. While we understand this situation is frustrating, as per our agreement, you are still required to pay these fees until your timeshare is successfully sold or exited.To help alleviate some of the financial strain, we issued a maintenance fee credit of $9,636, which covers both the 2024 and 2025 maintenance fees. This credit will cover your maintenance fees for these two years in the event the timeshare exit is not completed by the end of 2024. However, please note that maintenance fee reimbursements are not eligible until 2026 if the exit process is not finalized by the end of 2024.

  In light of your concerns and to expedite the completion of your timeshare exit, we are escalating your file to DC Capital Law, where an attorney will be assigned to your case. This will help ensure that your exit is completed in a timely manner. We will prioritize this matter with the legal team and work to resolve it as quickly as possible.
  

  We want to reassure you that we are committed to assisting you through the completion of the exit process. If you have any additional questions or concerns, please don’t hesitate to reach out to us.
  

  Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.
  

  Sincerely,
  Consumer Protection Networks

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally filing a complaint against Consumer Protection Networks LLC for engaging in fraudulent and deceptive business practices. On October 24, 2022, I paid $40,000 based on their explicit assurances that they would lawfully and permanently eliminate my financial obligations related to my timeshare within six to nine months. More than two years have passed, and they have failed to take any substantive action. Throughout this period, the company has provided nothing but false assurances, ignored communications, and blatant misrepresentations of their capabilities. Their actions demonstrate a clear pattern of fraud and bad faith, misleading consumers while failing to uphold their contractual and ethical obligations. Despite my repeated demands for accountability, they have refused to provide any evidence of progress or issue a refund. I demand an immediate and full refund of the $40,000 paid. If this company does not comply, I will pursue all available legal remedies, including regulatory complaints, civil litigation, and public exposure of their fraudulent conduct. I urge the BBB to take immediate action to investigate and hold Consumer Protection Networks LLC accountable for their deceptive business practices.

  Business Response

  Date: 03/04/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to Mr. *********** concerns.

  
  Mr. ********* contracted Consumer Protection Networks on October 24, 2022, for timeshare exit services, paying $39,680 with the expectation that the process would be completed within six to nine months. We acknowledge that the process has extended beyond the initially projected timeline, and we sincerely apologize for the delays experienced.

  
  We want to assure both Mr. ********* and the BBB that his file remains active and is being handled with priority. Due to unforeseen circumstances, there were delays in the processing of his four properties. We have since escalated his case to ensure progress continues and are committed to seeing the process through to completion.

  
  While we understand Mr. *********** frustration, we must note that our records do not reflect any phone calls to our office line (866-682-1706) or emails sent to ********************************************* from Mr. *********, despite his statements about repeated attempts to reach us. We encourage open communication and would welcome any documentation he can provide to verify these contacts.

  
  As outlined in our contract, Consumer Protection Networks offers to reimburse maintenance fees if the timeshare exit process exceeds the agreed timeframe. Given the delay, we are prepared to reimburse Mr. *********** 2025 maintenance fees upon receipt of the associated bill and proof of payment.

  
  We remain committed to fulfilling our obligations and are available to discuss any questions or concerns Mr. ********* may have. We look forward to resolving this matter to his satisfaction.

  
  Regards,
  Consumer Protection Networks

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife (***) was contacted by phone from a representative who was making appointments for a local meeting (Normal, IL) on January 22, 2025. *** was reluctant to attend and was persuaded on the basis that there was "no pressure." This firm apparently specializes in timeshare exits. We would like to terminate out timeshare so that we would no longer be obligated to pay the maintenance fees. After the presentation was over, the rep who met with us personally informed us that if we declined this offer, we would be disqualified from pursuing future offers from other firms. The next day, I did an AI search. There is no such disqualification. The rep lied to us. If there is, in fact, such a disqualification then the woman who called *** to set up the appointment lied to us. Once I found out that we were lied to, we called the number listed (page 2, paragraph 9) to cancel the contract within the 3 day period. The woman who answered the phone said that she would forward the request and, presumably, someone will get back to us. As I write this, this is the 3rd day (calendar in this case but the wording doesn't specify calendar, business, or postal) and nobody acknowledged this cancellation. Since I didn't trust them, I mailed a certified notice of cancellation to the address listed (page 2, paragraph 9 of attached). The tracking number is 9589 0710 5270 0049 2600 59. I am filing this complaint for 2 reasons: 1) To bring to the public's attention the deception this firm practices, 2) I don't trust them to acknowledge and accept our termination (page 2, paragraph 9 of attached). We are fortunate that we did not give them any money and we want to keep it that way.

  Business Response

  Date: 01/28/2025

  Dear Mr. ******,

  Thank you for your feedback regarding your recent experience with Consumer Protection Networks. We strive to provide clear and professional communication in all interactions and appreciate the opportunity to address your concerns.
  

  After reviewing your account, we can confirm that your cancellation request, submitted via phone on January 23, 2025, was received and processed promptly. A confirmation email verifying the cancellation was sent to you at 12:24 PM on the same day. For your convenience, we have attached a copy of that confirmation to this response.

  Regarding the statements mentioned in your complaint, we aim to provide transparent and accurate information during all consultations. We regret that there may have been a misunderstanding, but it is important to clarify that your contract has been fully canceled, and no payment was collected from you.
  

  We respectfully note the tone of your complaint and want to assure you that our team handled your request promptly and in accordance with the terms of the agreement. While we understand your desire to voice your concerns, we hope that this response provides clarity and assurance that your cancellation has been honored.
  

  Should you have further questions or require additional documentation, please do not hesitate to reach out to us directly at 866-682-1706 or **********************************************
  

  Thank you for allowing us to address this matter.
  

  Sincerely,
  
  Consumer Protection Networks

  Business Response

  Date: 02/05/2025

  Date Sent: 2/4/2025 2:14:51 PM
  Dear Mr. *****,
  Thank you for sharing your feedback. We appreciate the opportunity to address your concerns and clarify the steps we’ve taken regarding your cancellation.
  
  
  Cancellation Confirmation:
  We received your request to cancel the contract on January 24, 2025, at 12:01 PM. By 12:27 PM, we had processed the cancellation on our end, and the sales team confirmed that the contract was voided. Additionally, we received your certified letter on January 27, 2025, and can confirm that no further action is required.
  
  
  No Funds Collected:
  We also confirm that no funds were collected at any point, and no financial obligation exists on your account with us.
  
  
  Appointment and Meeting Concerns:
  We understand that you were dissatisfied with your experience during and after the appointment. We are committed to reviewing this internally to ensure that future interactions better align with client expectations. Your feedback is important, and we will take it into account as part of our ongoing improvement process.
  
  
  Future Contact:
  As requested, you have been added to our internal do-not-contact list. We will not reach out to you again.
  We regret that this experience did not meet your expectations, but we appreciate your feedback as it helps us enhance our services. If you have any additional questions, feel free to contact us directly.
  
  
  Sincerely,
  Consumer Protection Networks

  Customer Answer

  Date: 02/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22858314, and find that this resolution is satisfactory to me.  The only statement that I would challenge is that the cancellation confirmation that they referenced was NOT communicated to me until after this complaint was filed.  At a minimum, they needed to send a confirmation that this had taken place.  Also, even though I closed this complaint, it hasn't changed the fact that the representative LIED to us in making the presentation.  This was preceded by the LIE in the phone call to my wife that there would be no pressure to complete an agreement.  This was part of the lie in the presentation in which Rep said that, if we walked away, we would be disqualified from future agreements. I'm closing this complaint because I want to move on but I hope that these deceptive practices are communicated to the public and that my complaint adversely affects their grade.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday June 5th I attended the presentation for exit timeshare at the Holiday inn in St cloud Minnesota. On the postcard it promised that I would receive both $50 cash and $50 gas voucher and I was also told when I was giving the representative my information that I would receive this as well. Despite leaving numerous voicemails throughout the last few months I have received nothing that was promised. Therefore I'm demanding that I be given what I was promised.

  Business Response

  Date: 01/14/2025

  Dear ***** *****,
  Thank you for bringing your concerns to our attention. We value transparency and strive to address any issues promptly and thoroughly.

  
  Regarding your participation in the presentation on June 5th in St. Cloud, Minnesota, our records indicate that you signed a receipt confirming you received the $50 cash and $50 gas reimbursement as promised. However, we understand that there may have been some misunderstanding or discrepancy, and we are happy to assist in resolving this matter. The signed gift receipt from 6/5/24 is attached to this response.

  
  If you would like, we can resend the gas voucher to ensure that it is received and meets your expectations. Please confirm your preferred mailing address so we can expedite this process.

  
  Additionally, you mentioned leaving numerous voicemails over the past few months. We have reviewed our records for calls to our number, 866-682-1706, and have not found any entries corresponding to your claim. If you were attempting to contact a different number, please provide details so we can investigate further and ensure proper communication channels are in place.

  
  Our goal is to ensure you are satisfied with the resolution of this matter. Please feel free to reach out to us directly at 866-682-1706 to discuss any remaining concerns or questions.
  Thank you for your time and patience.

  Business Response

  Date: 01/21/2025

  Dear Ms. ******,

  Thank you for bringing your concerns to our attention and for allowing us the opportunity to address them. We apologize for any confusion or inconvenience this matter may have caused.

  As noted in our recent communications, we have taken steps to ensure this issue is resolved to your satisfaction. ****** ********* from our team spoke with you and, per her conversation, has sent you $100 via certified mail as a resolution.
  

  An email was also sent to you on January 20, 2025, providing the details and reiterating our commitment to resolving the matter. We kindly ask that you confirm receipt of the package by responding to ****** via email or phone, as discussed.
  

  We are glad to hear you were satisfied with the resolution outlined during your conversation with ******. If you have any further concerns or questions, please don’t hesitate to reach out to us. Our team is always available to assist.
  

  Thank you for your understanding and cooperation.
  

  Sincerely,
  
  Consumer Protection Networks

  Customer Answer

  Date: 01/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22800533, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/22 my sister Kathleen signed a $10,832 contract with CPN and Brian ********* to exit her timeshare at San Clemente Cove (Advanced Financial Company). I became my sisters POA in January 2023, Initially, Brian would provide me updates. In December 2023, Bill ******* from the CPN Release Department contacted my sister. In May 2023 Bill handed the file off to John ******** from Vacation Property Fulfillment Group. Kay continued to pay the quarterly maintenance fees throughout 2023 and the first 2 of 2024. Kevin ****** with CPN approved the reimbursement of the last 2 maintenance fees of 2024. In May 2024 Deb ****** from VPFG told us about the Deed Back program with AdvancedFinCo. With the approval of Kevin ******, AFC proceeded with the Deed Back for a $1,495 transfer fee. Kevin agreed to pay for this. The DocuSign was done on 8/27/24. I still haven't received the check despite the efforts of Kevin and Ryan. Now no one is replying to my emails and two callbacks I scheduled were not returned and one has been canceled by the Release Department.

  Customer Answer

  Date: 12/09/2024

  I received the reimbursement check from the Release Department today.

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******** ******** ***** **** ** *** *** **** * *** *** ********* ******** *****************************************************

  Business Response

  Date: 12/04/2024

  Dear Mr. and Mrs. ********
  Thank you for bringing your concerns to our attention. We regret any confusion or dissatisfaction you’ve experienced and appreciate the opportunity to address the matter.

  Consumer Protection Networks (CPN) specializes in timeshare exit services, and the Timeshare Service Agreement you signed on March 21, 2024, clearly outlines this purpose. Our company’s sole objective is to assist clients in terminating their timeshare obligations.

  We acknowledge your concerns regarding the representations made during the initial presentation. While we strive for clarity and transparency in all interactions, the written contract governs our mutual obligations. The contract explicitly outlines the scope of our services as timeshare termination, and we encourage you to review this document for further clarity.

  We also apologize for any delays or communication issues you experienced. We are committed to improving our processes to ensure timely and effective communication with all clients.

  To address your current concerns, we want to offer a mutually beneficial resolution. We can place a hold on the termination of your properties until you are ready to proceed with the exit process. During this time, we are prepared to offer you a 50% refund of the amount paid. When you are ready to move forward, we will resume our services to assist you in exiting your timeshares as originally intended.

  We value your satisfaction and are committed to ensuring a positive outcome. Please let us know if this resolution is acceptable or if you would like to discuss alternative options. We remain available to support you through this process.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 6,2024contract. After many misleading, contradictory and false advertising and statements from CNP, I have questioned and demanded paperwork to clarify how they will protect my money and interests. They have been responsive to most of my questions.The process is nothing like what was presented to me and that is why this initiation of release of my timeshares has taken so long. I have 7 timeshares 3 of which the process will start in 2025. I still have to pay maintenance fees for each year until settled.(NO MORE FEES?) The other 4 I have to pay maintenance fees and then request a refund from CPN. This was never explained to me (I am giving them my money up front for 3 years and then I pay the fees and get my own money back...Interesting) In July they said the they were going to refund my money but then the next week changed their mind (for good will). I have had all paperwork together for the release but had questions again about the used of my deposited weeks for 2025 and 2026 and existing reservations. The Release Dept contract says they do not honor anything that was verbally said or relayed to me by CPN. After Milton (hurricane) I will be receiving more points back into my account. I tried and tried to contact CPN to get a solution to the problem I have finding a notary within 50 miles of my home and they require 2 witnesses on the form. I also want to know what will happen to my deposited money if I die in the next 4 years? I have tried to text, e-mail, call Jackie and CPN directly. No one returns my calls or messages. One time when they answered they said that Jackie was in her office and that she would get back to me. One time I got an "answering service" and was told they would relay the message. I am very concerned and feel like there is something going on and that there are problems with the company and worse yet that I am a victim of a scam. At this point I feel like they should just refund my $49,176 since they refuse to respond.

  Business Response

  Date: 10/30/2024

  Thank you for your feedback and for allowing us the opportunity to clarify your concerns. We take your satisfaction and understanding of our processes very seriously.
  Firstly, we’d like to confirm that we have been in ongoing communication with you, including multiple emails and phone calls from Jackie and other representatives to address each of your questions. We understand the importance of providing clarity, and we are committed to keeping you informed at each step of your timeshare exit process.
  The delay you referenced is due to pending reservations and a transfer hold that you requested on your seven timeshare properties. As a result, the release process could not begin until after your scheduled reservations are completed. In line with industry practices, we honor transfer holds and allow our clients to retain the use of their timeshares until the process formally commences.
  Additionally, regarding your Hyatt properties, you mentioned that the resort may take back three of these timeshares without cost. To support this potential refund, we kindly ask that you provide written confirmation from Hyatt stating they are indeed willing to exit these properties at no charge. Once we receive this documentation, we will be able to move forward with reviewing your request for a refund.
  We would also like to address your concerns about maintenance fees. Our team discussed that, for certain timeshares, annual maintenance fees would still need to be paid until the transfer of ownership is complete. For select timeshares, we offered the option of reimbursing maintenance fees as they are paid, allowing you to remain financially supported throughout the process.
  We are here to help resolve any outstanding questions. If you need assistance finding a notary or have other logistical needs, please reach out so we can provide the necessary guidance.
  Thank you for your patience and cooperation as we work towards your timeshare exit.
  Best regards,
  Consumer Protection Networks

  Customer Answer

  Date: 12/03/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I am waiting to hear from someone directly to discuss the refund of the money. No one from CPN has called me since the end of September.  As they have admitted the contract was confusing not only to me but to everyone involved with the process of exiting my timeshare properties.  Wouldn't you actually want to speak with your customer and resolve the issues rather than by this method of communication that goes in circles.  I will accept the response when I receive the refund.Thank you.
  
  Sincerely,
  
  Sharyn ******

  Business Response

  Date: 12/04/2024

  Ms. ******* Jackie will be reaching out to you ASAP to discuss on how we can proceed. Thank you.

• Initial Complaint

  Date:08/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POST CARD read " Rid yourself of rising maintenance fees and even get your money back for your timeshare".

  Business Response

  Date: 09/09/2024

  Dear *****,
  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced. After reviewing your file, we agree that a refund is warranted. Our customer service representative, Jackie, has reached out and sent a refund addendum for your review. Once we receive the completed addendum, we will promptly issue your refund via check according to the terms outlined.

  
  We appreciate your patience and look forward to resolving this matter quickly.

  
  

  Business Response

  Date: 09/18/2024

  We are writing in response to Mr. ***** ***********’s recent update to his BBB complaint, in which he stated, "To date nothing has been resolved. Still waiting for check and was informed to notify company when check arrived."
  We want to clarify that Mr. *********** signed a refund addendum via DocuSign on September 10, 2024 ********* ******** *** ************************************** As per the terms of the signed agreement, our company is obligated to issue the refund within 30 days of receiving the completed addendum. This means that Mr. *********** is within the refund timeline, and the check will be sent no later than October 10, 2024.
  We respectfully request that Mr. *********** close his BBB complaint, as the refund process is already in motion in accordance with the agreed terms. In addition, the addendum includes provisions requiring that the client refrain from further claims and defamatory statements, both online and offline, in relation to this matter. We kindly ask Mr. *********** to comply with these terms to ensure a smooth resolution.
  Should there be any further questions or concerns, we are available to provide additional documentation and information.
  Thank you for your attention to this matter.
  

  Customer Answer

  Date: 09/19/2024

  Nothing defamatory in my response to BBB. Company did not advise me to cancel complaint. I understood that all they request was to be adhered to and it will be so. When I receive the agreed settlement all I will have to say is, "MATTER OR ISSUE RESOLVED". Whatever their preference.

      ***** ***********