Customer ReviewsforConsumer Protection Networks LLC

I’m not really sure why I see the few complaints listed with this organization. My wife and I attended a presentation in September 2023. We HAD 3 timeshares all paid off. We wanted out, and have tried several times to sell with no resolve. I’ve called the resort several times to get away from this, with no resolve. Because of this organization, We ARE NO LONGER owners with any of them. We got our termination certificates in March 2024. During this process, we have referred 2 other close family members to exit with this company. They are also completely out. I just think the clients complaining is looking for something to complain about. I blame that on this Timeshare nightmare overall. Everyone is not out to scam you, and this company did what was promised.

Thank you for trusting us with that daunting task and allowing us to assist your friends. If you need anything further in the future do not hesitate to reach out. 

I wanted to take a moment to express my sincere gratitude for the outstanding assistance I received from CPN in exiting my Bluegreen timeshare. Your team's professionalism, expertise, and dedication truly made a significant difference in resolving this complex matter. From the initial consultation to the final steps of the process, CPN demonstrated a high level of knowledge and commitment to ensuring a smooth exit from my timeshare obligations. Your team's thorough understanding of the legal and financial aspects involved, along with your strategic approach, were instrumental in achieving a successful outcome. I especially appreciate the clear communication throughout the process, which kept me informed and confident in the progress being made. CPN's attention to detail, responsiveness to my questions and concerns, and proactive efforts in navigating potential challenges were commendable. Thanks to CPN's guidance and support, I am now free from the burden of my Bluegreen timeshare, and I can confidently move forward with peace of mind. I highly recommend CPN to anyone seeking professional assistance in exiting a timeshare or navigating similar legal and financial matters.

thank you so much for the review!

I cannot express enough gratitude for the incredible assistance we received from (CPN) and Lin. From the moment we reached out for help, there professionalism and genuine care shone through. Their attention to detail and willingness to go above and beyond exceeded our expectation not only did they provided us with timely solutions but also took the time to ensure we fully understood the process every step of the way. Their patience and understanding made a stressful situation much more manageable for my family. Thank you so much and good bye diamond resorts.

Thank you for the review

We hired this company in January 2024, to get rid of our timeshare. We were called several times until our payment cleared for their services. We got their paperwork request and mailed it into them the next day. I received an e-mail around the end of this March stating: "we should have received all the necessary documents required by your resort". I called and made an appointment to have them call me to find out what else they needed. When they did not call, I called the direct number listed on their own letter-headed paperwork and got an insurance company that says they get a lot of phone calls trying to contact the company, but they are not associated with them. I then called an 800 number listed and it went directly to voice mail, I left a message to have someone call. I then called another 800 number and got a lady who stated she did not know who she worked for, therefore she could not forward my information on to the company. I looked on the internet and found this company is listed in Tennessee, Texas and Florida. I tried leaving a review on this site. It never got posted. I then received a phone call from someone who stated they were not taking care of my timeshare, but would send an e-mail to the person who was and have them call me. I got a call from a very angry young lady who stated she worked for the lady who is handling my timeshare and they did not have the time to call every client whenever there was a change. She stated they were waiting for a legal step before proceeding and basically told me not to call until they called me. Today I got my second computer generated e-mail stating "By now, we should have received all the necessary documents required by your resort to proceed with the process" so I guess nothing has changed. I have to assume they are working on the timeshare until they call me. I find their Customer Service needs a big upgrade and will await their progress report.

We apologize for any inconvenience with communication. We have tried all the numbers listed on our contact sheet and they seem to be in perfect working order and we have never had a client have these issues, but we will investigate none the less. I will have our concierge team reach out to you and give you an update on this process. Again sorry for any inconvenience but rest assured we are fulfilling your termination wishes. 

A scam primarily targeting baby boomers, my father unfortunately included. They took $12.5K, did nothing that was promised, and for the most part stopped returning calls. A woman in some kind of clerical role did finally reach out but said nothing of substance; she was obviously a front to feign some sort of corporate legitimacy. The documents (such as the contract) look like they were printed out on a home printer with typos throughout. Yes, this must be a legitimate company indeed! Their website looks like it was cobbled together on WordPress in 15 minutes. Under the Testimonials page, they have "endorsements" from Brett Favre, Sarah Palin, a Tom Cruise impersonator, among others. These were obtained from the Cameo service, which anyone can do for a fee (the watermark is still visible on the videos!). As for the positive reviews left on this page... ask yourself this: would a scummy company like Consumer Protection Networks not also try to leave themselves fake reviews to present a veneer of competence and legitimacy? They certainly attempt to respond to each negative review with excuses and apologia. Poor, innocent Consumer Protection Networks! I guess the customer is always wrong? Well, customers who did any kind of business with Consumer Protection Networks are wrong and were wronged. We'll be reporting to the Better Business Bureau, but scams like Consumer Protection Networks are like a multi-headed dragon. They'll return under a new name, but with the same old scam. Avoid.

I have been in customer service most of my professional career and have never seen a review like this so I will try to respond to the best of my ability. 

We have no way to target "baby boomers" or any age group for that matter, we try to only reach out to people who have indicated they currently need help eliminating a timeshare. I assume your father is George and he indeed fit that discrimination categorically and decided to enlist our help. You were not in the meeting but had you been, you would understand why the appearance of us ( from your perspective) of doing nothing can be easily explained. Your father wished to have a 'trade hold" placed on the property til 7-15-24 which means we can't start working on it until after that date. I am happy to provide that signed document for your review. I apologize for the copies of what you claim to appear to be from a "home printer" but obviously traveling with an industrial size printer would be problematic, however we are happy to send you new copies to remedy that as well. Yes we have celebrity endorsements that we pay for the same as any company with commercials on TV that shouldn't be a surprise nor do we attempt to claim they are clients. As far as you claiming we fabricate " customer reviews" that is incorrect as the BBB does their due diligence in investigating and verifying all reviews and complaints. The name calling or accusation of a "scumy" company is unfounded by the fact that we do ( as you indicated ) respond to every positive review and negative review posted. Companies that are... as we so eloquently described in your post "scumy" do not take the time to respond. Im not sure what the say about the multi-headed dragon analogy, you have me stumped with that one. Unless you were referring to a Hydra? Changing our name would not benefit us as we have been in business a very long time and have helped thousands of people.

In closing. You are not a client. Your father signed a contract 2-14-2024 and asked us to hold off on the work til 7-15-2024, todays date is 4-17-2024... So everything you are claiming is totally untrue and unfair. 

Today, my wife and I attended a presentation which lasted more than the suggested 1.5 hours. Mostly due to my many questions. Patrick was very open and helpful. What I took away from the presentation is Do Nit Enter any Timeshare contract! Ever! Knowledge is critical. I was shocked to learn that contract not only continued in perpetuity, but that it became part of my estate and my children may be stuck with perpetual fees! That is just wrong! My 4/5 rating is less about the presentation as it is about the industry itself. It is not very well regulated. Let the buyer beware!

thank you for the review.