Business Profilefor'58 Foundations & Waterproofing

My husband and I had a new sump pump (3/4 HP which handles up to 6,300 gallons of water per hour) and battery backup system installed by BDry. BDry provided us with paperwork of a lifetime warranty on “the system and service work.” During a recent storm, we had water leak into the basement from this sump pump. When we called BDry, we learned that BDry for Maryland has been taken over by 58 Foundations. When I called 58 Foundations, I was told that BDry customers making a claim needed to complete a form online with BDry for review. I completed the form (also provided copies of the work order and lifetime warranty) and when we did not get a response, I called 58 Foundations and was told there “was a service ticket created” and someone would be contacting me. I was contacted a few days later and was advised that the “lifetime warranty from BDry would not be honored since it (meaning the sump pump) is a BDry product.” When I questioned this, the lady stated that she checked with her Manager who confirmed that the BDry lifetime warranty would not be honored. She then advised me that it would be a $200 service charge just for a tech to come to our home. Since we need to have the sump pump checked to determine why we had the intrusion of water, an appointment was scheduled for the earliest opening of 2/5/2024. We have a lifetime warranty on a sump pump system which is why we went with BDry in the first place. 58 Foundations should have been aware of this when they acquired the company and they should honor that warranty.