Business Profile

Cabinet Doors

Cabinets To Go

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Complaints

This profile includes complaints for Cabinets To Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

66 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contacted Cabinets to Go within the initial 12-month warranty period to request a repair to the installation of some lower cabinets where the drawers bump into each other and the cabinet doors are sagging. They have repeatedly ignored our requests and keep asking for photos (which we've already sent them several times). This has been going on for many months. Now they're claiming the cabinet install is out of warranty because they've delayed this repeatedly. All they need to do is send an installer to our house to adjust the base cabinets!!!!!
Business Response
Date: 03/24/2025
The customer signed the satisfaction report for the completion of their install 1/9/2024. We have no records of any issues being reported prior to 1/9/2025.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fall 2022 I purchased cabinets from Cabinets to go through what I now know is an unlicensed contractor that is recognized as a Licensed contract at the Cabinets to Go ********************. That contractor damaged a drawer front and she said she was going to get a replacement. That NEVER happened; therefore, I attempted to purchase a replacement door front from Cabinets to go. I received nothing but a run around. First, they refused to sell door front to me then they said they would sell me the door front, however I've not been contacted by Cabinets to go in weeks. I was told that **** from **************** would contact me for payment. This was 02.24.25. I've received no such call. I've been going back and forth since January 2025. They seem to be more interested in protecting the unlicensed contractor rather than the person that actually paid for the cabinets. Cabinets to Go **************** is abysmal at best. Completely incompetent and unable to work off company script to recognize the actual problem and find a solution for paying customers. I have detailed timeframe of events that I will upload along w/copy of my credit card receipt showing I purchased the cabinets, not ***** ******** (unlicensed contractor). Latest Case # is ******.
Business Response
Date: 03/20/2025
This person is not our customer. She is the end user.
Initial Complaint
Date:03/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased cabinets and paid for the installation of the cabinets from Cabinets To Go. The original cost was $18,926.94 and we paid for this on August 27, 2024. After the cabinets arrived at the end of September, the installation began on Wednesday, October 2. ****, the installer hired through Cabinets To Go, did a fantastic job. When he began installing, he noticed that there were cabinets that had arrived damaged, doors that were warped, shelves damaged, and inserts that had been suggested by one of the Cabinets To Go designers that didn't work as promised. He took pictures and sent them into the corporate office.Cabinets To Go sent replacement parts, and **** came back out to replace the damaged cabinets, doors, and shelves on Tuesday, October 29. Those parts were damaged; interior parts of the cabinets that were peeling; other interior cabinet parts there were poorly manufactured and did not line up; the frames of two cabinets were also cracked. **** again took pictures and sent them to the corporate office. When they requested more pictures, we sent in a power point showing the ********** parts were shipped and **** came out Tuesday, December 3 to again replace the damaged parts. When he opened one of the cabinets, it was chipped and cracked. He installed it anyway so we would have a cabinet for Christmas. I took pictures and **** used them to send in to the corporate office so they could again send a replacement cabinet. I was notified the replacement cabinet had arrived at the store on Friday, January 24, 2025. I went to the store to inspect it, and saw that the frame was cracked. One of the designers said the frame could be used inside the cabinet so the damage would be hidden. **** came out the next week to install the cabinet.While the installer was great we have been very disappointed with the lack of quality of the product Cabinets To Go has produced for us.
Business Response
Date: 03/20/2025
Customer signed off on the completion form on 1/29/25 and put on the work order that **** and his crew did a great job.
Customer Answer
Date: 03/20/2025

Complaint: 23057367

I am rejecting this response because:
While ****, the installer, did a great job every time he came out to install cabinets, the cabinets he was installing were of poor quality. Yes I signed off on the work **** did on January 29. This was the final time **** came out. However every other time , beginning in early October, when **** came out to install cabinets, we didnt sign off on the job. Instead we had to file a claim with you (Cabinets To Go) because of the poor quality of the cabinets I received from you.
**** came out to install October 2, and did a great job. However we filed a claim on October 3 because the cabinets were of poor quality. **** again came out on October 28 to install cabinets that were replacing the damaged ones, and another claim was filed October 31 because, again cabinets were of poor quality. **** again came out December 3 to replace damaged cabinets. A claim was filed on December 4 because, again, the cabinets he was installing arrived damaged. On January 17, **** again came out to replace cabinets that had arrived damaged. A claim was filed that same day because the new cabinet he installed had arrived chipped and damaged. On January 24, I was notified the replacement cabinet had arrived at the **************** store. I drove out to check it so that if it was damaged, **** wouldnt have to install another damaged cabinet. (This was Mikes idea since he knew so many cabinets had arrived damaged.) This cabinet was also damaged but *******, one of the design team members at the store, said the cabinet could be installed so that the damaged part would be hidden. She also wrote an email to Cabinets To Go, asking you to reach out to me because the cabinets we were receiving were of port quality. This is one of the documents I attached in my original complaint. **** came out to install the damaged cabinet soon after.
**** said multiple times that I should be getting compensated for the cabinets I received. I filed claims with Mikes encouragement to do every time he came out to install cabinets.
The result of each claim we filed was that you sent replacement cabinets. Even though they arrived damaged, the fact that you replaced cabinets time after time implies that you (Cabinets To Go) agreed the cabinets were of such poor quality that you needed to provide replacements.
on January 30, you emailed a letter stating, We apologize for the issues with your initial order, and would like to thank you for your patience and understanding. Unfortunately your letter fails to acknowledge all every other time we received cabinets that were chipped, warped, scraped, or damaged in some other ways. Your cabinets are of such poor quality. I am truly sorry we decided to work with you.

Sincerely,

****** *********
Business Response
Date: 03/27/2025
We don't compensate for damages. Our sole obligation is to repair or replace any non-conforming part.
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original quote was ****** dollars. We have paid about ****** at this point. Our customer service representative ordered the wrong countertops and now we're stuck with them. Even though we handed him the sample. We asked for mystic gold and we're given mystic pearl. Unfortunately when we signed the contract we didn't know he had put the wrong name down. He mismeasured and forgot the backsplash resulting in 5000 in extra charges. Our contractor ran our mailbox over and took 4 weeks to kinda fix it. That's after he drug his feet and worked on other jobs and took 4 weeks to install our cabinets. We are still waiting on a new door, 2 new knobs, and a new upper cabinet that came damaged. The countertops clash with our floor now. Even though we showed ***** our flooring and he helped us pick the countertop he wrote it down wrong. Now my countertops look like garbage because the angle is cut wrong. It's a mess. Im exhausted and broke. I wouldn't use them again ever. They don't answer calls or return calls.
Business Response
Date: 03/27/2025
We have an order in for the door, side panel and k**** The countertop color was listed on their sales contract.
Initial Complaint
Date:12/10/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their lifetime warrantee is full Of lies it says for the time you own your home. It reads cabinetry etc . But wat they say cracking is not covered . We had an install in February. We left in May . We are two retirees that got back in October . They are scammers no communication with supervisors. We are looking for a cabinet fit $136.00 they wont budge
Business Response
Date: 12/11/2024
Our warranty specifically states cracking paint is not covered.See attachment.
Initial Complaint
Date:12/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began a kitchen remodel on 10/22/24 with Cabinets to Go in ************, **, but as of 12/4, my kitchen remains unusable, with no countertops installed. Because of the recent delay caused by the company mishandling my paperwork, I had to cancel Thanksgiving plans because of no sink, counters, plumbing, or gas in the kitchen. I was informed that selecting a new counter design on 11/18 would expedite the process to be complete before Thanksgiving, but the remodel is still incomplete. After requesting to change back to the original counter design, the new sales order is higher, with no discounts applied than the original sales order. I've expressed dissatisfaction to both the salesman and the manager without upper management resolution. I'm seeking an expedited process, credit/discount pricing, and contact with upper management. If not addressed, I plan to pursue legal action and share my experience publicly.
Business Response
Date: 12/16/2024
We don't guarantee any completion dates per our terms and conditions.
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/2/2024 I ordered a cabinet project from merchant at $4,438.17. One 11/8/2023 the cabinet order was delivered to my home. On 11/9/2024 a professional cabinet installer contracted with Cabinets to Go started the installation of the cabinets. The installation could not be completed because both side panels of the smallest base cabinet had damaged corners. The installer took pictures and sent them to Cabinets to Go customer care. Case #**********: ST *** ********** ****** ****** SO91823237-The corner sides of the base 12 are bent and torn. I received an email confirmation on 11/11/2024 that the replacement parts were ordered. On 11/21/2024 I texted the installer to see if they heard anything about the replacement cabinet pieces. They said they would check with the store. I called the Cabinet to Go customer care line the same day and all they could tell me was the pieces were back order and they would escalate. I called the local store on 11/22/2024 and was told my sales person would be told to call me. The sales person called me on 11/23/2024 and said he would investigate the problem on Monday 11/25/2024. I did not hear anything from the sales person, so I called him today 11/26/2024 and he said they were back order. I am not sure at this point if this project will ever be complete and would like to see a resolution.
Business Response
Date: 12/03/2024
We have cancelled the order for the panel and have ordered the whole unit. It should ship on the next store truck.
Customer Answer
Date: 12/03/2024
I am not closing out this complaint until the job is finished.
Customer Answer
Date: 12/03/2024

Complaint: 22609623

I am rejecting this response because: They told me a cabinet was ordered, but has not yet arrived. I am keeping this complaint until after the cabinet project is completed to our satisfaction.

Sincerely,

****** ******
Business Response
Date: 12/10/2024
The item has shipped from our distribution center en route to the store.
Customer Answer
Date: 12/16/2024

Complaint: 22609623

I am rejecting this response because: Cabinet has not been installed yet but is scheduled to be installed on 17 December 2024. Once the cabinet has been installed to our satisfaction, I will close this complaint as resolved.

Sincerely,

****** ******
Customer Answer
Date: 12/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Installers came today to finish the project as described in the contract documents.

Sincerely,

****** ******
Initial Complaint
Date:10/16/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August ****** we agreed to have cabinets installed . They haven't stuck to the design in the contract
Business Response
Date: 10/24/2024
We have ordered the needed items.
Customer Answer
Date: 10/24/2024
And what new desgin do you have to fix the problem
Customer Answer
Date: 10/28/2024
And what new desgin do you have to fix the problem
Business Response
Date: 11/11/2024
The customer's choice of sink is why the design had to be altered. The weight of the sink didn't allow for access to the dead space by the sink as it would have required altering the sink base cabinet.
Customer Answer
Date: 12/04/2024
See attached
Initial Complaint
Date:08/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased cabinets from our local Cabinets to go store in ***********, ** to find that they came damaged. Every box we opened had some sort of damage (warped boards, paint peeling, defects in the paint, etc) so we called the store and the salesperson told us to take pictures, install them anyway so we can get the sink ordered and countertop measured; in the meantime, put in a request to the corporate office for replacements. While we were installing the salesperson mentioned that we should not tell the corporate office that we installed them already because they wouldn't ask for them back anyway - we were not going to lie to anyone. When we called and complained that we received damaged items and should not be charged full price for scratch and dent, they responded that the terms and conditions stated that we voided our warranty by installing them - even though their company representative told us to do so. We now have damaged cabinets installed and no warranty. They should not be allowed to sell cabinets in this condition and not stand behind their product. We are going to dispute the charge at the financing level and if we have to, go to small claims court for at least half of the cost. We would have settled with them if they reduced the cost to scratch and dent quality cabinets - which would have been fair.
Business Response
Date: 08/13/2024
I spoke with this customer yesterday and advised him our terms and conditions state not to install damaged products, installation is deemed accepted. We did not tell the customer his warranty was voided. We offered to replace the damaged parts on 8/12 but he customer refused and requested compensation. We do not compensate for warranty issues. Our warranty states our sole obligation is to repair or replace any non-conforming component.
Initial Complaint
Date:07/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the pine XRP flooring from Cabinets to Go, told me it was great, scratch resistant,etc. Had a professional install it and it scratches easily. I have no big dogs, no young kids, it's my husband and I. I had this laid throughout the whole house 3 bedrooms, living room, kitchen, laundry room and hallway. I love the color, the wide planks but devastated I spent the amount of money I did and this floor is the worst. I'm so scared to drop anything on it as it will dent it!! Truly disappointed. I did complain about it, they had someone come out but basically said it was my fault. There are scratches in several areas. It's just awful and this company should not be allowed to sell these floors. I'm thankful I don't have young kids or animals otherwise it would be worse!!! I would like to get a refund or at least something towards this, it's been a year and a half since they've been installed. Like insaid I bought enough to have installed throughtout the whole house. Thank you
Business Response
Date: 07/15/2024
No refunds will be given. We covered the cost of a 3rd party inspection in 2022. These issues were caused by the customer. She stated via email 12/30/2022 she drug something across the floor causing damage and also dropped something on the floor causing damage. I'm attaching the independent inspection results as well stating the issues were caused by impact. We shared this inspection with the customer 01/23/2023.
Customer Answer
Date: 07/17/2024
Yes they did come out in 2022 and inspect. I have scratches and placed it the email not sure how that happened. I did admit to something dropping on the floor, (out of the fridge was an ice pack) but the scratches absolutely not. Below is exactly what I sent to them regarding my initial complaint. I had a scuff **** that made a ****.... these floors are not durable at all!! I've read reviews and other people have complained about scratches as well.

One dent, not sure how that happened.
Scratches not sure how that happened
Scuff ***** I was sliding something across the floor and it made that ****
Other dent, something fell out of the fridge and it made a dent
Chip.. something fell on the floor and it chipped

These are supposed to be scratch resistant. The prior flooring I had for 18 years was better than this. I had little kids with the other floor, now it's just me and my husband. These are not durable at all.
Customer Answer
Date: 07/18/2024
Yes they did come out in 2022 and inspect. I have scratches and placed it the email not sure how that happened. I did admit to something dropping on the floor, (out of the fridge was an ice pack) but the scratches absolutely not. Below is exactly what I sent to them regarding my initial complaint. I had a scuff **** that made a ****.... these floors are not durable at all!! I've read reviews and other people have complained about scratches as well.

One dent, not sure how that happened.
Scratches not sure how that happened
Scuff ***** I was sliding something across the floor and it made that ****
Other dent, something fell out of the fridge and it made a dent
Chip.. something fell on the floor and it chipped

These are supposed to be scratch resistant. The prior flooring I had for 18 years was better than this. I had little kids with the other floor, now it's just me and my husband. These are not durable at all.

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Cabinets To Go is NOT a BBB Accredited Business.