ComplaintsforWilson County Motors, LLC

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/17/24 I traded in a ************* and purchased a ***** Tahoe from this company. I have paperwork documenting that I traded in this the ************* and that Wilson County Chevrolet was going to pay off the remaining balance of the *********. As of 3/8/24 Wilson County Chevrolet has not paid off the remaining balance of the **** which in turn has made *** call me every single day requesting payment. I have been told several times by the manager, **, that a check has been mailed to ***. Al did finally provide a trackinng number for *** to me on 3/7/24, however as of 3/8/24, *** has not received any check from this company to send to ***. I just want Wilson County Chevrolet to pay *** the amount owed so that this does not hurt my credit.

  

  Business response

  03/19/2024

  ****************,

  I apologize that your car payoff was not done quicker.  I see that it was paid off in full on 3/13/2024.  Thank you very much for your business.

  Very sincerely, 
  ***********************

  Customer response

  03/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car new at Sieera Chevrolet in ******** **. Since 2021 I have been dealing with Wilson County Motors for service on my 2020 Malibu. The issue is on passenger side bumper around headlight. It looks to me like its warped, in which causes the bumper to pull away from assembly causing bumper to fall doward and loose. It becomes loose when i drive on interstate or force from pressure of road, wind ect. I have been dealing with getting this fixed and no resolution. I took my car to Wilson County motors for issue many time. One time before this time I think May 4th, 2023 and thinking it was 2 times before this time. However i never was called about car having to be painted due to tech supposedly knocked paint off upon doing repairs. Now i called todayabout status on bumper repair and was told by **** my car must have been in a collision and the issue cannot be fixed under warranty. My car has never been in collision. i am thinking the one time they had it and had to paint finder and bumper maybe someone there may have had collision, i think this now because why would they need to paint my car and never called me to tell me until day i picked it up. My bumper has issues and not at my cause. It been like this since i purchased and have been addressing isue since October 2020. Now dealership claims i must had collision. Which is nto true. The dealership claimed to put new clips in and afterwards 2 times i had to take it back in for same problem. When i drive my car on interstate is when the bumper comes loose from passenger side. Car has ***** miles on it. So i drive very little. My neighbor is with me 95% when i drive. Never has my car been in any accident, not by me. Maybe someone from dealership did that one time when they had to paint bumper and fender. Remember i was not informed of this until day i picked it up. I want my bumper fixed or out of this car. Since its been this way since i purchased this car new in October 2020. Dangerous bumper.

  

  Business response

  05/22/2023

  **********,

  Good afternoon.  I would be more than happy to take a look at your bumper and see what can be done. If it is a defect in the workmanship or product, we will take care of it immediately as a warranty claim.  If it is physical damage, we are more than happy to help you document it to file an insurance claim if that is your desire.  Please contact your advisor and schedule an appointment at your convenience.  I will inspect the bumper myself.

  Kindest regards,
  ***********************, Dealer Principal

  Customer response

  05/23/2023

   
  Complaint: 20066407
  
  I am rejecting this response because: I assure you there isn't any physical damage to my vehicle by me at any point (NONE NOTED OR VISABLY). I firmly believe that the headlight assembly was damaged by the people who removed the bumper and damaged the supposedly. chipped paint on my bumper and fender. My request is that YOU please replace the headlight assembly and at no cost to me or my insurance. This has been an on going issue since I purchased my car with the bumper cover falling down. Since 2021. Maybe it was damaged from factory or upon delivery. I have no clue as to why my headlight assembly clips are broken as now was told. I did not do this. I will except nothing less that fixing the issue on bumper cover falling down and if it means putting headlight assembly on it, than this is what needs to be addressed to fix the bumper cover issue. Once again i did not damage my car. You bod people did and its noted they did and had to paint my car. I have pictures and video, after I picked my car up on May 19th, 2023 around 6p.m is when i did video to show that the body shop you use cannot even put all parts back onto my car. A Simple washer that goes around a bolt that holds bumper part inside under the hood. I hope this reaches you as for some reason when i select to proceed its not working on BBB website.
  
  Sincerely,
  
  *********************

  

  Business response

  05/24/2023

  **********:

  Good morning.  First, just to be clear, no one is saying that you damaged the vehicle.  Someone could have easily bumped into your vehicle while it was parked.  The flexible bumper could very well show no damage and still break the clips.  The bumper is designed to be flexible and while those clips are strong, they will break with a slight impact by another vehicle.

  Again, I am more than happy to take a look at your vehicle to see what can be done.  **** will be more than happy to set up a time that works for you and I will make myself available.

  Thank you,
  ***********************, Dealer Principal

  Customer response

  05/25/2023

  Hello, *******

  I am willing to bring my car in, though I still feel that while my car was damaged by the technician may have broken the headlight assembly upon removal of bumper cover. I do not believe my car was damaged while in parking lot at my use or when i parked my car. As stated, this issue has been ongoing since I've owned the car. Either way it is evident that I did not cause the issue. Again, I will continue to state this bumper cover issue has been like this since i purchased the car. I moved from ************** to ****************, **. is reason I use your dealership. I have been trying to get this issue fixed since 2021. I purchased my car late October 2020 and noticed the bumper cover falling off. I was told by your service department it was the pins and you put new ones in and its still falling downward, with no improvement. I will except you putting the headlight assembly in at no cost to me as stated many times and bringing it in for this issue for bumper cover. It must of been headlight assembly issue all along instead of the pins. I was told now its due to it may have been hit while parking? I am not accepting this because it's been an ongoing issue since i purchased the car. Please replace the part you all claimed as of May 19th at no cost to me as again this has been the issue i am assuming instead of the pins. I look forward to you fixing my car and making sure all parts even including a washer that was not put back on the front underneath my hood as it was from factory. Please make sure you pay great attention to my response. I MENTIONED AND WILL AGAIN, THE TECHNICIANS DID NOT put the washer under the bolt under my hood as it was meant to be there from factory. This shows me your technicians show little value to my car and or me by leaving parts off my car. I do have pictures and video, but i cannot add to this due to format. I would like to meet with you to show it to you. 

  Customer response

  05/30/2023

   
  Complaint: 20066407
  
  I am rejecting this response because:

  Date Sent: 5/25/2023 1:32:48 PM
  

  Hello, *******

  I am willing to bring my car in, though I still feel that while my car was damaged by the technician may have broken the headlight assembly upon removal of bumper cover. I do not believe my car was damaged while in parking lot at my use or when i parked my car. As stated, this issue has been ongoing since I've owned the car. Either way it is evident that I did not cause the issue. Again, I will continue to state this bumper cover issue has been like this since i purchased the car. I moved from ************** to ****************, **. is reason I use your dealership. I have been trying to get this issue fixed since 2021. I purchased my car late October 2020 and noticed the bumper cover falling off. I was told by your service department it was the pins and you put new ones in and its still falling downward, with no improvement. I will except you putting the headlight assembly in at no cost to me as stated many times and bringing it in for this issue for bumper cover. It must of been headlight assembly issue all along instead of the pins. I was told now its due to it may have been hit while parking? I am not accepting this because it's been an ongoing issue since i purchased the car. Please replace the part you all claimed as of May 19th at no cost to me as again this has been the issue i am assuming instead of the pins. I look forward to you fixing my car and making sure all parts even including a washer that was not put back on the front underneath my hood as it was from factory. Please make sure you pay great attention to my response. I MENTIONED AND WILL AGAIN, THE TECHNICIANS DID NOT put the washer under the bolt under my hood as it was meant to be there from factory. This shows me your technicians show little value to my car and or me by leaving parts off my car. I do have pictures and video, but i cannot add to this due to format. I would like to meet with you to show it to you. 

  
  
  Sincerely,
  
  *********************

  

  Business response

  05/30/2023

  I look forward to seeing your vehicle.

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2011 ***** ***** went into Wilson county motors for a timing chain fix... 6 days later picked it up wife drove it for afew days she travels for work she bought this brand new in 2011 ***** ***** my wife bought this car never had any leaks it or any transmission problems when we got it back a couple of days she said it started to not shift it sit in the same spot everyday no leaks what so even so I sent it back by tow truck to Wilson county motors they stated I needed a new transmission I said it wasn't leaking before then all of sudden came back leaking and when investigating the transmission it eas cracked we took 10 pictures you can clearly see it was cracked. I have on star it would've said and the dealership would've said it needed a new transmission before I picked it up my wife been driving this car for 11 years it's been maintained!!! Just want it fixed

  

  Business response

  10/05/2022

  Business Response /* (1000, 5, 2022/09/20) */ We will be happy to fix Mr. ******'s transmission and have provided him with a quote to do so. The very first time we saw his vehicle was on 8/3/2022. It was brought here in limp mode with 173,643 miles from a competitor's garage. It would crank but not start upon arrival. We replaced the timing belt at Mr. ******'s request and it was functional when it left the dealership. Mr. ****** had the vehicle towed to the dealership almost 700 miles later and we diagnosed the transmission issue. Nothing about changing a timing belt would have any impact on the vehicle's transmission. Consumer Response /* (3000, 7, 2022/09/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) 700 miles is incorrect so that's the 1st incorrect statement. It has exactly 174,000 miles and that's half of what he said in his response statement. It sat in my driveway for months and had no leaks. I have confirmation from the tow truck driver as proof. My wife drove it to work and back only noticing it didn't drive right from the beginning of receiving it back from the dealership. We've been the only owners of this vehicle with my wife as the main driver. Never ever had transmission issues or any leaks ever until receiving it back from getting the timing chain "fixed". I'm not asking for any money but I am asking that it be fixed as we put our trust in your dealership and service department. The transmission is cracked it was interstate and parking garage kept in those 300+ miles (not 700 as he stated). We didn't notice it leaking right away as we thought it was water from running the air, however discovered it was not water but in fact transmission fluid. Business Response /* (4000, 9, 2022/10/04) */ Mr. ****** - The mileage difference is from the repair orders from when we took the vehicle in each time. I'm sorry you have an issue with your transmission but repairing a timing belt would not cause a transmission to crack.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 01/28/2022 I brought my truck up to Wilson County Motors to detect and fix the engine light issue and to let me know if a fuel filter was needed to be replaced. A unknown male approached me as i exited my truck. The male was not friendly and told me that ALL vehicles can only be seen by appointment, since the COVID pandemic. I told the individual that i have never set an appointment and that Wilson County Motors has never made it an issue. I turned my attention to a female who cut the older brown headed male off and said that she would help me. I spoke with her (*****) who was helpful with setting up a appointment for the fuel filter and engine light issue to be fixed with a date of 02/02/2022 and to drop off at 0715 am. On this date I had dropped the vehicle off at approx. 0740 am, after I had called and made them aware that i was running behind, due to traffic and taking kids to school. The individual I spoke with was more than friendly and stated that it wasn't a problem and thanked me for calling ahead. 6 hours after I had dropped my vehicle off, I had decided to call to see if there was any update with my truck. ***** answered and said that they only had 1 tech working with the other tech out for Covid and wasn't sure if my truck could be looked at on this date. They were unable to even look at the issue on 02/02/2022 and said that they should be able to look at the issue tomorrow of 02/03/2022 and would do the $169 plus tax fuel filter while they wait for the diesel mechanic to bring it in. On 02/03/2022 I received a call that they haven't looked at my vehicle, however would look at the fuel filter to deter if it needs to be cleaned or replaced, which I was believed that the filter was already replaced or cleaned. On the same day at approx. 0330 pm I went to Wilson County Motors. I spoke with ***** and she said that the mechanic hasn't looked at my vehicle yet and may be able to get to it tom, which is 3 days after my scheduled appointment. This isnt ok!

  

  Business response

  02/10/2022

  Business Response /* (1000, 5, 2022/02/04) */ Mr. *****, I'm told the technician diagnosed your issue earlier and the parts for your repair are on order. I'll ensure that the repair happens as quickly as possible after they arrive. Thank you for your understanding. ******* ****, owner

• Initial Complaint

  08/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Dealer ship never explained charges after i call numerus time leaving voice mails to M

  

  Business response

  08/19/2021

  Business Response /* (1000, 5, 2021/08/11) */ Mr. *****, Thank you for your question. The answer is very simple and I see that your service advisor, Kristen, emailed you a breakdown of the charges back on July 14 at 3:02 p.m. (attached) at your request. To further explain: You asked us to replace your faulty transmission. Your aftermarket warranty company said that they would only pay for a used transmission. You wisely opted for a new transmission and agreed to pay the difference in cost. Your part of the $4,546.71 repair was $938.29. As per our procedures, you authorized all of this before the work began. I hope this helps. Very sincerely, Mitchel B***, Partner

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩