Business ProfileforCracker Barrel Old Country Store, Inc.

My family experienced extremely bad service at one of the Cracker Barrel’s in Wisconsin. I wrote the headquarters in Lebanon, TN, four times hoping to receive an apology and explanation of why the service was so poor. Letters were written to them on April 1st, 23rd, May 29, and July 2nd, all in 2024. They have not acknowledged one letter. My family experienced a 40 minute wait at the table before our order was taken; it took another 50 minutes for the food to arrive. The food arrived in intermittent stages, some received their meals, others didn’t (family of five), sides were missing and didn’t arrive until after the entree was eaten. Then the sides arrived in take-home containers. No cornbread was provided although requested, as well as no drink refills. We also ordered five $5.00 take-home meals and received only three. Of the food served, it was as though the size was cut in half. We remained polite to the server and manager but when explaining to the manager our concern, she explained she didn’t believe it was going to be busy that day and hadn’t ordered enough food. No apology, no compensation, nothing. That was the point she could’ve offered at least the free take-home meals previously ordered before this nonsense, or offered to remove the soda and tea drinks, or offered a dessert so we at least went away feeling somewhat satisfied. I can’t say how miffed I’ve been over this incident Not one of our meals was complete; we paid for menu items not received. My last letter simply asked for a letter of apology at a minimum, yet it has been over a month later and haven’t heard a thing.