Business Profile
Restaurants
Cracker Barrel Old Country Store, Inc.Headquarters
Reviews
This profile includes reviews for Cracker Barrel Old Country Store, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 49 Customer Reviews
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Review fromCharles F
Date: 03/24/2025
1 starCharles F
Date: 03/24/2025
Absolutely the worst customer service, after speaking to Ashley the store manager in Alcoa TN, I made a grave, grave mistake. I've had spinal surgery and currently can't drive. I placed an order through **** ****. **** **** is NOT the problem, they delivered the food. The problem is with the restaurant. The person did not assemble the order correctly and checked off on the receipt as if the order was complete. That is not true. The CB chat persons are worthless they only wanted to give me a comp dinner. The store manager states she is helpless and can't help with a 3rd party even though the problem was with the store. Bertha replied to an email stating she can't issue a refund. I have NEVER asked for a refund nor a comp card. Just a sad experience, I had always enjoyed CB but after this ordeal I will select another restaurant
Cracker Barrel Old Country Store, Inc.
Date: 03/26/2025
We reached out to the guest on 3/25, by phone apologizing about his experience. We are sending compensation for the experience he encountered.Review fromDavonna H
Date: 01/28/2025
1 starI went to visit the location that I frequent in Wilkes-Barre next to the *******. The manager or cashier named Cherokee was extremely rude. She allowed someone of a different race to skip me and completely ignored me when I said something. and instead of being apologetic about ignoring me and allowing another customer to get me, she told me oh well what do you want me to do and when I tried to get help from another cashier, she told them not to help me to help someone else and continue to try to make me wait. The only reason I could think that this would’ve been done is if it was for discriminatory purposesReview fromMary K
Date: 01/08/2025
1 starUnable to get someone on the phone to address a concern about a gift card. Spoke with someone on online chat. They promised to have someone contact me over a week I have not heard from anyone.Review fromPatricia H
Date: 11/30/2024
1 starPOOR SERVICE FOR ONLINE ORDERS. I received email notification from Cracker Barrel that my online order was shipped to my correct home address in NY. When I checked the *** delivery confirmation for order, it stated that my order was shipped to an address in South Carolina! A SC address is not on my radar whatsoever as i have NO relatives in this state. How did this happen??? When I tried to contact them, it can be done only through a Chat with a computer who kept asking me over and over again whether it was an online order or a specific store. I repeatedly answered it was in reference to an ONLINE ORDER, and the chatbot kept asking me again and again if my issue was in reference to an online order or specific store. Extremely frustrating. Finally connected me to a LIVE agent who was no help whatsoever. A complete waste of my time. I paid for an order that was delivered to THE WRONG STATE. I am extremely displeased with Cracker Barrel's online ordering and customer service.Review fromDamion C
Date: 11/18/2024
1 starWaited over an hour to eat my food from my mobile order because they forgot my rolls and biscuits, then when returning home from that trip I noticed that they had left out more things that I ordered. Wouldn’t give me a refund, only wanted to replace the product that was lost.Review fromMontrez F
Date: 09/21/2024
1 starI just left the Cracker Barrel in league city Texas and I am very disappointed. ALL the food was burnt. Pancakes, sausage, bacon, and ham. On top of that, the ham wasn’t the sugar cured ham that I asked for. I ordered my daughter the biscuit on the kids meal and it only came out with the sausage and eggs. Not even with a biscuit. The manager was very unprofessional as well. She didn’t even let me tell her the problem. She ASSUMED I was about to say the meat was undercooked… It was the complete opposite. Overcooked.Review fromjanet O
Date: 09/19/2024
1 starI have physical issues that make it difficult for me to stand for long periods of time and getting into a seated position and standing up. I arrived with my husband and asked for a table for 7. They had only one other couple at the restaurant at the time. The waitstaff walked menus over to the table. I followed and pulled out a chair, I was told she couldn't seat us until the entire party was there. I sat down and said, " It is difficult for me to stand and wait, (as if the cane I rely on wasn't enough for her to see that." Another wait staff came over and explained the policy again, I was told that I could go outside and sit to wait. I again explained my issues and told the girl if I was in the way of other patrons, I could understand, but, as I said before there was one couple seated. No one was in line. Then, the manager came out and I explained again. It was sooo embarrassing! I couldn't believe the treatment I received! I certainly could have understood if there were others waiting, but it was a very slow night. Trying to get resolution via their customer service number was a bust. I submitted a complaint and received a form response and a coupon. I tried the chat service, but that was a zoo, Very unsatisfactory. ADA provides me with rights, They were violated.Review fromCindy C
Date: 08/31/2024
1 starI would love a contact number to so that I can deal with a Horrible experienceReview fromMichelle H
Date: 08/14/2024
1 starMy family experienced extremely bad service at one of the Cracker Barrel’s in Wisconsin. I wrote the headquarters in Lebanon, TN, four times hoping to receive an apology and explanation of why the service was so poor. Letters were written to them on April 1st, 23rd, May 29, and July 2nd, all in 2024. They have not acknowledged one letter. My family experienced a 40 minute wait at the table before our order was taken; it took another 50 minutes for the food to arrive. The food arrived in intermittent stages, some received their meals, others didn’t (family of five), sides were missing and didn’t arrive until after the entree was eaten. Then the sides arrived in take-home containers. No cornbread was provided although requested, as well as no drink refills. We also ordered five $5.00 take-home meals and received only three. Of the food served, it was as though the size was cut in half. We remained polite to the server and manager but when explaining to the manager our concern, she explained she didn’t believe it was going to be busy that day and hadn’t ordered enough food. No apology, no compensation, nothing. That was the point she could’ve offered at least the free take-home meals previously ordered before this nonsense, or offered to remove the soda and tea drinks, or offered a dessert so we at least went away feeling somewhat satisfied. I can’t say how miffed I’ve been over this incident Not one of our meals was complete; we paid for menu items not received. My last letter simply asked for a letter of apology at a minimum, yet it has been over a month later and haven’t heard a thing.Review fromDaphne A
Date: 07/26/2024
1 starWe received bad service at cracker Barrel on June 13, 2024.
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