Business Profile
Retail Florist
Southern Blooms Co, LLCThis business is NOT BBB Accredited.
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Complaints
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Complaint Details
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Initial Complaint
12/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered two items on September 9th which was confirmed by email. I paid $141.90 for the two items by credit card. I emailed them x4 and have not received an answer on where my order is nor and response to my emails at all. I would like to know if I will be receiving my order and if not I want my money returned. This is so frustrating. My order number is S37060Initial Complaint
11/14/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I spent over $400 in September for my December wedding. The company was supposed to reach out and send pictures of all the flowers so I could change things if I wanted to. I've never heard anything from them at all. I sent an email which I got no response, and now the website is completely down and says, "under construction." Now my wedding is in a month and I have no flowers.Initial Complaint
10/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On April 4, 2022 I placed an order with Southern Blooms ** for a custom bridal bouquet. I followed up with them multiple times (which I can provide email and phone record proof for) and was told that everything was contract with my order and that I would receive my order soon and well before my wedding date. As the months went on, I continued to follow up with the company, they even sent me a photo of my custom order so that I would approve it to be sent out. I approved the picture of my order on August 8th, 2022. My order was never shipped out and I was never given any kind of refund. Weeks after giving my confirmation and receiving a confirmation email, I got an email from the company stating that they are going out of business. I would like a full refund for my order. My **nfirmation **de Is: e104FAM My Original Order Number is: #S34727 Total Refund Requested: $181.99 (this is the total I paid to the company)Customer response
10/17/2022
1. Have you heard from the company? No
I have not received any communication or resolution from the company.Initial Complaint
09/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made 3 purchases 2 of them have not been fulfilled. The first one was on November 23, 2019 for $308.32 order #S1968 the second (this one was fulfilled) on November 28 2019 for $10.98 order #S2099 and on July 5, 2022 for $51.57 order #S36659. I was in contact with southern blooms by email on September 6, 2022 they stated the order S36659 would ship out on September 20, 2022 and I would receive it in 3 days. I have not gotten that order or recieved tracking for it. And that I would receive order S1968 by November 25 2022 at the absolute latest.Initial Complaint
09/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 6/29/2022 I placed an order for a Sweet Summer ****** Planter. Product and shipping totaled ******. Did receive an email confirming my order, but nothing else until today when I received an email stating that they were in the process of filing bankruptcy. No fulfillment of order, no refund of my money. Today being 9/30/2022.Customer response
10/11/2022
I have heard nothing back from this companyInitial Complaint
09/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order in early February. My order number is SXXXXX and my order was well over $300. The company states that their turn around time can take up to 4 months, which I was prepared for. It is now nearly October and this company can't keep their story straight. After calling and emailing several times I finally received and email stating that my items were complete and would ship the next week. It has now been over a month and I have not received the item or a shipping notification. When I reach out to the company my emails get no response and their voicemail has been full for weeks. At this point I would just like the items I paid for so that I can never have to deal with this company again.Initial Complaint
09/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On May 21, 2022 I ordered $881 of flowers from them for an October 2022 wedding. They stated their shipping time would be 9 - 12 weeks. It is now almost 18 weeks and we have not received our flowers. We have reached out to them several times with the majority of those going unanswered. When they did reply they told me my flowers would ship no later than Sept 15. It is now Sept 19 and I do not have the proof they promised and obviously not the flowers either. This company should not be allowed to accept money from anyone else as they are scamming people out of money.Initial Complaint
09/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with the company on November 26, 2021. My wedding was 10 months away on October 1, 2022 so I figured with their advertised 9-12 week processing time I would have plenty of time to get my flowers in. I waited until June 2022 to first follow up with them as I had received no communication about my order. I was given the canned, we have a 9-12 week processing time etc. At that point it was 26 weeks past order. I finally received my proof at the end of July and thought okay it will ship out in a couple weeks max. Well a month later I finally started asking questions as to why I had not received my order yet and finally got someone to respond to me that it would be shipped out in a week. Week comes and goes and no order. I finally told them if I did not receive shipping information I would contact my lawyer and magically my order was shipped out. Upon arrival I unboxed and noticed I was missing 3 boutonierres from the order, only 1 was included. When I reached out they told me they would ship them out on Monday (9/12) and I have still not gotten any information and no responses back when I try to contact them via ******** or their website (the only two ways I had gotten a response earlier). This company lies to it's customers on a regular basis and changes/holds orders without contacting the customer first to see if that is what they want. My order was stated to be completed when my proof was sent out to me but that also seems like a lie. If completed, why not ship it out? I either need my money back for the missing items or them to be shipped out and gotten to me before October 1st.Initial Complaint
09/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We placed an order and paid in full $700.00 and were told they had a 30day delivery guarantee. We have been waiting 7 months. The order was needed for October and we are getting any answers from this company.Business response
10/13/2022
Business Response /* (1000, 5, 2022/09/12) */ Hi there! With our 30 Day Stress Free Guarantee we guarantee that your order will be assembled (with a photo proof being sent if the order is custom) at least 30 days before your wedding date or your order will ship FREE of charge. Consumer Response /* (3000, 7, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) When can we expect our order ? We were quoted 9-12 weeks. It's been 7 months. Can we please have our order or a full refund. Business Response /* (4000, 9, 2022/09/18) */ Hi *****! We are working on your order. However, that is complicated to do when your posting slander and false accusations on all of our ads and our page. You will receive an email with tracking information as soon as your order leaves our facility. Have a great day :) Consumer Response /* (3000, 13, 2022/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to get a time frame. This is the same thing they have been saying. This doesn't answer the question of when it will arrive. They can claim they are working on it for the next 100 yrs. We need a general time frame. I have posted on social media the truth about our experience. You have tons of bad reviews. I'm not the only one you did this to. Don't take peoples money if you don't want to be responsible enough to fill it. Who would you like me taking $700 from you and never sending your products. ?Initial Complaint
08/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a wooden carving of flowers on May 6 of this year 2022 and they have repeatedly lied about sending this out...as of today they have still not been received. They told me I can't cancel the order. I have contacted my bank to credit my account with the funds and now they have said it has been sent. But I checked with *** and they have contacted me to say they only set up a label...yesterday they say it was sent. I no longer want this product. I will return it if it is dropped off while no one is home. They have continued to lie about this.Business response
09/01/2022
Business Response /* (1000, 5, 2022/08/30) */ Hi! We shipped out your order as previously stated. You placed a custom order with our company, and as stated on our website our processing time is 9-12 weeks. It also states that our processing time is subject to change based on the volume of sales. However, your order was shipped as stated. Consumer Response /* (3000, 8, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) this was not a custom order it was on their website not listed as custom. I emailed and was told I had to wait and emailed again after the date they said it would be shipped. they said it was shipped out and sent the *** tracking number when I tried to track it the *** website said a label was printed but the package had not been dropped off. I contacted my credit card co and asked to have the charge removed. It finally arrived and has been shipped back (no where on their website says no returns...done with them!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
25 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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