Business ProfileforChoice One Plumbing

Upon discovering an apparent leak inside the shower wall, I contacted Choice One Plumbing on the morning of 2/12/2024. A same day service appointment was scheduled for between 1-3pm for a fee of $79. While I would be at work at that time, I arranged with my wife to call me with the plumber if his repair costs were to be over a certain amount and so that I would know what had to be done for approval. The Plumber arrived just prior to 3pm, performed his inspection inside the wall with a camera scope device and visually from the crawlspace underneath. When I was called at approx 3:20pm, The plumber advised me that he would have to replace the shower valve to stop the leak, which would cost $450 which I approved and work began. As I discovered latter, apparently upon cutting into the wall the plumber the found that the leak could be stopped with Teflon Tape and the standard purple sealant that plumbers use, a much simpler and cheaper repair than it originally appeared. This would seem to be great news, but no. This is where the dispute begins. The Plumber made the simple patchwork repairs to stop the leak, told my wife the job was done, charged us the full amounts of $450 to replace the shower valve + $79 Service call fee + $15 Credit Cad Payment Fee (previously not disclosed) + $0.87 Not Disclosed until I found it on the credit card account app = $544.87, all while he had not replaced the shower valve. He then departed at approx 3:45pm. I arrived home about mid-night feeling assured that the job was done, until I looked for myself at about 6:30 am. I contacted Choice One Plumbing on 2/13/2024 at about 7:15am and spoke with ****** to report the situation to have it resolved. He assured me that he would look into it, would call me back later in the day and issue a refund if I had be overcharged. I heard nothing from him and he has dodged all further contact attempts, clearly making no effort to resolve the situation and/or false charges for work not performed.