ComplaintsforRuby Tuesday

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am trying to get a gift card via online. There is a promotion to *** ***** *** *****. It seems when I fill out the form, that option does not come up. I emailed them via their online form and got no response. I left a message in their voice mail box and have had no response. I would like the promotion that they are bannering on their web-site.

  Customer response

  06/12/2024

  Also I put in their basic customer service prompt and had no reply.  I went through and called back and left voice options and got to a HR person and she called me back.  So al in all, the customer service line has never as of now has not called.  Best, 

• Initial Complaint

  06/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sunday, June 2, 2024 around 3:35 , we stopped into the Easton, Maryland Ruby Tuesday after church. We were seated into the bar area. That area was very disgusting, the floor was very dirty, it appear it had not been washed in a long time. I was a military cook and the the area were we were seated was a no no, No one should have been served in that area. We couldn't enjoy our dinner because of the condition the area was. My wife boxed her dinner up and I picked over mines. I told the sever she should point the condition of the area out to the manager. We paid ****** for our meal and left a $***** tip. Someone should really check into this terrible condition. We have eating there many times in the pass but never in bar area.

  Business response

  06/07/2024

  Please have the guest reach out to g***************************** directly and we will have a member of our leadership team follow up with the guest.
  

  Customer response

  06/14/2024

  I have not received any message from Ruby Tuesday. They have not responded to me.

  Business response

  06/17/2024

  Hello,

   

  We have received this complaint, and we will have a member of our local leadership reach out to the guest directly. 

   

  Thanks, 

  RT

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  May 17, 2024 Ruby Tuesday Gift Card purchase for *****  I purchased a gift card to give as a gift because on their website they had a promotion that said Get ****** *** ****** ** *** ****** *** ****** ** * ********* *** *** ****** *** ******* ***** *** **** *** **** *** ****** *** * ****** *** * ***** ****** ** ***** * ********* ***** ******** ******* and was told the following: Your request ********** has been deemed solved. Comment: Hello Deborah, Thank you for your response, We are sorry that you order did not qualified for the promotion. As listed in the terms and conditions of this promotion, the offer *** ** ******** ** * **** **** ******** *** ** ******** *** ******** ** * **** **** ******** *** or greater If you wish to check any available options, please contact customer service at 1*************, send a message to [email protected], or visit them online at **************************************/ Thank you, Alexis S. Gift Card Support Team Comment: Hello, I’m confused because its says *** ****** *** ******** *** ** ******* *** ***** ******* *** *** ******* **** *** ***** **** *** ******* *** ************************** ________________________________ Comment: Hello Deborah, Thank you for contacting Gift Card Support. We are sorry that you order did not qualified for the promotion. As listed in the terms and conditions of this promotion, the offer was ***** **** *** * ******** ** *** ***** **** *** * ******** ** **** ** you wish to check any available options, please contact customer service at **************, send a message to g*****************************, or visit them online a* *************************************** Thank you, Alexis S. Gift Card Support Team Comment: Customer Service Request ------------------------ The Following request for Customer support was submitted on 05/17/2024 Contact Name: Deborah ******** Contact Email: *************************** Contact Phone: ********** ***** * * ******************* ****** ******* *** *** ****** **** **** *** ** *** * ******** *** ***** ********** When will we get it? Thanks. Request Headers --------------- User Agent: Mozilla/5.0 (i****** *** ****** ** **** **** *** ** ** ******************** ******* **** ****** ******************** ************ ************* ************ ********* ********************************* ****** ******** ************** ****** ***** *********** **** *****ay eGift Card, Powered by CashStar. This is an automated email. This email address is not monitored and replies will not receive a response. The resolution I want is for them to make their ads clear and provide details about their promotion,and provide me with a credit or ecard. Thank you! Deborah

  Business response

  06/07/2024

  Hello, 

   

  The promotion that was running was ** discount on a gift card purchase *** or greater, meaning the guest would need to purchase a ****** gift card. We are more than happy to issue the guest a ***** voucher for the inconvenience. 

  Customer response

  06/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Deborah ********

• Initial Complaint

  05/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Establishment violated health standards which I observed as my food was being prepared. When the establishment attempted to get my order to place in the bag, I then requested to speak to a manager. First manager, a female stated they could not refund money to my debit card. Then a male manager came and stated that corporate doesn't allow them to refund money to credit/debit cards. They would not even give me cash. They informed me I would have to have my banking institution stop payment. Unfortunately, bank could not stop until it clears the bank, I sent a response to Ruby Tuesday via their website and informed them they committed fraud. Unable tor each anyone at corporate in Maryville, TN which is nothing new. Also notified my local health department with the health standard infractions. Columbia County Health Department will investigate. Management did nothing to pull the employee aside to correct them, I have also filed a report with the FDC regarding this matter.

  Business response

  05/21/2024

  Hello, 

   

  Please have the guest contact us directly at [email protected] and we can further assist. 

  Business response

  06/13/2024

  A member of our leadership team is reaching out to the guest directly to discuss her experience.  

   

   

  Customer response

  06/13/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  the business has not had the decency to contact me via email, phone or letter. This doesn't even tell me their response. This company has committed fraud. Until they contacontact me, I will continually reject their response.
  Sincerely,
  
  Beckye S****

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am my significant other. Attended the Ruby Tuesday restaurant at 1206. Shelton Beach road, Saraland, Alabama , 36571 t**** ***** ******* *********2 on April 29th, 2024. Unfortunately, it was a bad experience. I ordered coconut shrimp which came back over cooked after sitting there. Wondering if we were going to be waited on the person came over? Then we didn't see him for a long time. We sat there and watched him. Pay more attention to other people with. In the restaurant, it was very uncomfortable. I had to send back the food I had and I never had an opportunity to eat lunch that day. So I drank a cup of tea that's all. We arrived at 2:42 PM. And did not receive our food approximately until 3:31 PM. The place was not crowded. Again, I state the shrimp I receive. Looked as if they were overcooked and just not in any way visually appetizing. You were not offered military discount as we heard another table being offered that I. Also was not told that the product would have been only ** if we waited a few more minutes. I asked for a lunch menu and a gentleman just stated. Well, you can eat over at the buffet, which was dismissive in its vocal tone. So I would like to speak to someone about this experience. It was horrible and there was no reason for it

  Business response

  05/15/2024

  Hello, 
  Please have the guest reach out to the Ruby Tuesday Guest Relations Department and we can follow up with them directly. Thank you.

  Customer response

  05/21/2024

   
  Complaint: ********
  
  I am rejecting this response because: I did contact the guest relations department and never received a contact. If that's what they want me to do, they need to provide the contact information, not just one sentence and a response letter.
  I need the contact information From uby Tuesday. Their responses are untimely and seem to be unprofessional. Their concern for my situation seems to be lacking.
  Sincerely,
  
  Anthony ******

  Business response

  06/04/2024

  A member of our leadership team will be reaching out to the guest directly to resolve any issues. 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This incident occurred on Monday April 8, 2024. At the Ruby Tuesday in Greensboro/ High point location in North Carolina, **** ********* **. I received an offer via email for buy wings get wings free. Before I went to this location I attempted to call several times for over 2 hours and never got an answer and also the phone was picked up after holding and hung up immediately. So after not being able to get through on the phone I went to the restaurant to place order with coupon I received via email which I will attach to this complaint. When I got there no one acknowledged that I was there and didn’t try to take my order. So I had to go to the front to a waiter just to get someone to place my order after standing for 20 mins. I proceeded to place order for the buy one get one free wings. The waiter said I could not get the buy one get one free wings so she brought her manager. The manager came out and only offered 8 wings a the highest price when I wanted to order 24 wings but one get one free she refused. I show led her the coupon for the buy one get one free she refused to serve me because I told her there’s no where on the ad that said amount. The manager was rude and refused to serve me. Then an older gentleman behind bar told me to leave and tried to fight me and picked up a beer pitcher. Another employee came from back and called Me ignorant for thinking I can 24 wings buy one get one free. The manager and several employees was disrespectful to me the customer and also this company is false advertising on wings. They need to honor what they advertise this will cause company to loose customers.

  Business response

  05/15/2024

  Hello, 

  Please have the guest reach out to the Ruby Tuesday Guest Relations Department and we can follow up with them directly. Thank you.

  Customer response

  05/17/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  There is no direct number available to guest relations online. The Ruby Tuesday corporate number does not connect you with anyone. Please provide proper number or direct number to guest relations or you can contact me direct at *** *** ****.
  
  Sincerely,
  
  King *******

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Processed an online order got all the way to restaurant and they did not have 2/3 of my order which is fine. I requested a refund the manager in duty said to call corp. went outside to call and no number was listed on their only a message to return to the store for assistance went back in was given the run around and the manager took my info to give to another manager. I do not believe anything will be done with this without me having to track down these people and keep demanding. I should not have to file disputes for something I never got

  Business response

  05/08/2024

  Hello, 

   

  Please have the guest reach out to the Ruby Tuesday Guest Relations Department at [email protected] so we can further assist.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered online for pickup, was given a time when the food would be ready, then arrived and they hadn’t even started my order. I ordered ribs for one of my meals, then was told they didn’t have any after waiting. Then they told me to just call a number online to get a full refund, because they can’t process it there. I told them I’d do it before leaving, I went online at the restaurant and neither I nor the server could find an actual number. Then they told me they would find it later when they get time, then call me and let me know. This entire ordeal took over an hour for an online pickup order, and I couldn’t even get a refund after paying for Ribs that they didn’t even have!

  Business response

  04/28/2024

  This guest has received two ****** gift certificates on 04/18/24 in place of a refund on his card. The guest has been taken care of. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  March 3 2024 around 433pm I order food online from Ruby Tuesday in Lebanon Tn. When I got to the restaurant I was told it would be 20 minutes before my food would be ready. When I got my food it was cold and I ask for a manager. The manager came out and she asked what the problem was. I told her my food is cold and that is unacceptable, I wanted a refund immediately. The manager said it's policy she couldn't give my money back today because she will have to email her boss. I once again request my refund and said how can you refuse me my money back on unacceptable service the food I paid for is cold. She then said I can have them remake it. I said no I want my money back so I can go somewhere else. Her boss came out and asked what the problem was and I told him. He said he would refund my money but he would have to email his boss and it will take a few days. Fast forward today is 3-10-24 and I still haven't gotten my money back.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a curbside order on Sunday 3/3/2024 @ 5:46pm. It was est. to be ready by 6:01pm. After realizing the phones did not work, I walked inside to pick up, no big deal. Upon entering, I have asked 2 separete staff members about my order, to which they went into the kitchen to look, and neer came back out. Apparently after waiting TWO, hours, I was told it was sitting at the back table by the back door of the kitchen/dining area. Fully unaware as I'm short and did not see that. Why was I still ignored, watching bartenders and servers arguing? No, I did not want my cold food or melted desserts anymore. Especially after seeing the grade of 75 and reviews. I would have never gone. I guess it's a good thing I did not receive the food, but I disputing this charge with my bank, and contacting the BBB, as we are sitting on Friday 3/8/2024, and I am still without my refund of *******, or even a call promised by their manager. I worked for the same location for many years prior, but once it changed, it went downhill. I would give another Rubys a chance again, but never again here in Hinesville.

  Business response

  03/11/2024

  Hello,

   

  We have received this complaint. We have sent this order to our Regional Director of this location to make sure you are taken care of. 

   

  Thanks,

  Guest Relations. 

  Customer response

  03/25/2024

  Going on a month later, and clearly I was lied to by the General Manager about a refund. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩