ComplaintsforRuby Tuesday

• Initial Complaint

  04/30/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I am my significant other. Attended the Ruby Tuesday restaurant at 1206. Shelton Beach road, Saraland, Alabama , 36571 t**** ***** ******* *********2 on April 29th, 2024. Unfortunately, it was a bad experience. I ordered coconut shrimp which came back over cooked after sitting there. Wondering if we were going to be waited on the person came over? Then we didn't see him for a long time. We sat there and watched him. Pay more attention to other people with. In the restaurant, it was very uncomfortable. I had to send back the food I had and I never had an opportunity to eat lunch that day. So I drank a cup of tea that's all. We arrived at 2:42 PM. And did not receive our food approximately until 3:31 PM. The place was not crowded. Again, I state the shrimp I receive. Looked as if they were overcooked and just not in any way visually appetizing. You were not offered military discount as we heard another table being offered that I. Also was not told that the product would have been only ** if we waited a few more minutes. I asked for a lunch menu and a gentleman just stated. Well, you can eat over at the buffet, which was dismissive in its vocal tone. So I would like to speak to someone about this experience. It was horrible and there was no reason for it

  Business response

  05/15/2024

  Hello, 
  Please have the guest reach out to the Ruby Tuesday Guest Relations Department and we can follow up with them directly. Thank you.

  Customer response

  05/21/2024

   
  Complaint: ********
  
  I am rejecting this response because: I did contact the guest relations department and never received a contact. If that's what they want me to do, they need to provide the contact information, not just one sentence and a response letter.
  I need the contact information From uby Tuesday. Their responses are untimely and seem to be unprofessional. Their concern for my situation seems to be lacking.
  Sincerely,
  
  Anthony ******

  Business response

  06/04/2024

  A member of our leadership team will be reaching out to the guest directly to resolve any issues. 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This incident occurred on Monday April 8, 2024. At the Ruby Tuesday in Greensboro/ High point location in North Carolina, **** ********* **. I received an offer via email for buy wings get wings free. Before I went to this location I attempted to call several times for over 2 hours and never got an answer and also the phone was picked up after holding and hung up immediately. So after not being able to get through on the phone I went to the restaurant to place order with coupon I received via email which I will attach to this complaint. When I got there no one acknowledged that I was there and didn’t try to take my order. So I had to go to the front to a waiter just to get someone to place my order after standing for 20 mins. I proceeded to place order for the buy one get one free wings. The waiter said I could not get the buy one get one free wings so she brought her manager. The manager came out and only offered 8 wings a the highest price when I wanted to order 24 wings but one get one free she refused. I show led her the coupon for the buy one get one free she refused to serve me because I told her there’s no where on the ad that said amount. The manager was rude and refused to serve me. Then an older gentleman behind bar told me to leave and tried to fight me and picked up a beer pitcher. Another employee came from back and called Me ignorant for thinking I can 24 wings buy one get one free. The manager and several employees was disrespectful to me the customer and also this company is false advertising on wings. They need to honor what they advertise this will cause company to loose customers.

  Business response

  05/15/2024

  Hello, 

  Please have the guest reach out to the Ruby Tuesday Guest Relations Department and we can follow up with them directly. Thank you.

  Customer response

  05/17/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  There is no direct number available to guest relations online. The Ruby Tuesday corporate number does not connect you with anyone. Please provide proper number or direct number to guest relations or you can contact me direct at *** *** ****.
  
  Sincerely,
  
  King *******

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Processed an online order got all the way to restaurant and they did not have 2/3 of my order which is fine. I requested a refund the manager in duty said to call corp. went outside to call and no number was listed on their only a message to return to the store for assistance went back in was given the run around and the manager took my info to give to another manager. I do not believe anything will be done with this without me having to track down these people and keep demanding. I should not have to file disputes for something I never got

  Business response

  05/08/2024

  Hello, 

   

  Please have the guest reach out to the Ruby Tuesday Guest Relations Department at [email protected] so we can further assist.

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered online for pickup, was given a time when the food would be ready, then arrived and they hadn’t even started my order. I ordered ribs for one of my meals, then was told they didn’t have any after waiting. Then they told me to just call a number online to get a full refund, because they can’t process it there. I told them I’d do it before leaving, I went online at the restaurant and neither I nor the server could find an actual number. Then they told me they would find it later when they get time, then call me and let me know. This entire ordeal took over an hour for an online pickup order, and I couldn’t even get a refund after paying for Ribs that they didn’t even have!

  Business response

  04/28/2024

  This guest has received two ****** gift certificates on 04/18/24 in place of a refund on his card. The guest has been taken care of. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  March 3 2024 around 433pm I order food online from Ruby Tuesday in Lebanon Tn. When I got to the restaurant I was told it would be 20 minutes before my food would be ready. When I got my food it was cold and I ask for a manager. The manager came out and she asked what the problem was. I told her my food is cold and that is unacceptable, I wanted a refund immediately. The manager said it's policy she couldn't give my money back today because she will have to email her boss. I once again request my refund and said how can you refuse me my money back on unacceptable service the food I paid for is cold. She then said I can have them remake it. I said no I want my money back so I can go somewhere else. Her boss came out and asked what the problem was and I told him. He said he would refund my money but he would have to email his boss and it will take a few days. Fast forward today is 3-10-24 and I still haven't gotten my money back.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a curbside order on Sunday 3/3/2024 @ 5:46pm. It was est. to be ready by 6:01pm. After realizing the phones did not work, I walked inside to pick up, no big deal. Upon entering, I have asked 2 separete staff members about my order, to which they went into the kitchen to look, and neer came back out. Apparently after waiting TWO, hours, I was told it was sitting at the back table by the back door of the kitchen/dining area. Fully unaware as I'm short and did not see that. Why was I still ignored, watching bartenders and servers arguing? No, I did not want my cold food or melted desserts anymore. Especially after seeing the grade of 75 and reviews. I would have never gone. I guess it's a good thing I did not receive the food, but I disputing this charge with my bank, and contacting the BBB, as we are sitting on Friday 3/8/2024, and I am still without my refund of *******, or even a call promised by their manager. I worked for the same location for many years prior, but once it changed, it went downhill. I would give another Rubys a chance again, but never again here in Hinesville.

  Business response

  03/11/2024

  Hello,

   

  We have received this complaint. We have sent this order to our Regional Director of this location to make sure you are taken care of. 

   

  Thanks,

  Guest Relations. 

  Customer response

  03/25/2024

  Going on a month later, and clearly I was lied to by the General Manager about a refund. 

• Initial Complaint

  08/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Ruby Tuesday in Maryland last night and it was a horrible experience the bartender was very nasty my first problem that I encounter because I didn’t intend to eat at the location 1/2 price apps wasn’t reflecting online so I called the location 5 times before someone answered I’ll Be providing that I spoke to a manager she’s very unprofessional herself scratching her head at the table on her phone being nasty and mean to another employee it was very horrible and I never been to this location thank god I live in New York so I never have to come back but I ordered 1/2 price app first they tell me they don’t see the advertisement and the manager tells me even the bartender took out her phone and doesn’t see it either but sure as you post 1/2 price apps Ruby TUESDAY it tells you so I had to wait until 9 pm to put the order in because even though the advertisement that I received at 9:09 am says 8 pm weekdays that was an issue as well and when I get the 1/2 price apps I didn’t know it means you get 1/2 the amount that doesn’t make sense to me had I known that I honestly wouldn’t of ordered a 1/2 price app to only get 4 mozzarella sticks instead of 8 I placed a to go order and didn’t have any silverware in the bag when I got to my destination I’ll be providing a copy of my receipt the bartender I believe her name is nichol I would like someone to do something and I don’t wanna hear from the manager of the restaurant because she was unprofessional to begin with Ruby TUESDAY store#4726 I asked her if she wanted to see the email I got and she said it doesn’t matter the service was so horrible

  Business response

  08/31/2023

  The guest's information has been sent to an Area Coach for a follow-up. 

  Business response

  09/08/2023

  Hello,

   

  Please tell the guest to reach out to Guest Relations directly at g******************************

   

  Thanks.

  Customer response

  09/14/2023

  Yes but you said I never contacted you guys back which is false I sent the reply and I also emailed them days ago and nobody has co reacted me regarding that so what’s the solution now  birds of a feather flock together 

• Initial Complaint

  08/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On July 28, 2023, after traveling 8 hours from Ohio, we arrived at our hotel for the night in Columbia-Fort Jackson, SC. My daughter-in-law placed a pickup order for our family of 7. She received a confirmation email for ALL of the meals. My son picked up the order and brought it back to the hotel. Upon passing out the meals, we realized my daughter-in-law did not have any of her food. We also were not given any utensils to eat with. My son placed a call to the restaurant. We were told that they were out of what she ordered. We asked why we weren't made of this via the website, a phone call (phone number was provided upon ordering) or an email. No response. She ordered another meal. My son and I went to pick up the replacement meal. Upon entering the restaurant, which was NOT busy at all, I asked to speak to the manager while waiting for replacement meal. The manager kept us waiting for a bit. Someone from the kitchen brought out the replacement meal. I asked this person where the manager was. He said, "Oh, I'll get her." While waiting for her, the front desk greeter told us that this "happens all the time! It's a wonder anyone eats here." We were shocked an employee would share that with us. Finally, the female manager came out. She was rude and dismissive. She thought the situation was humorous. We got the impression they are used to this. I explained what happened. She said she would "comp the meal" and asked for confirmation number, last four digits of credit card used and cardholder name. I provided that and we left. After a week, no action was taken by the manager of the restaurant. On Aug. 9, 2023, I, and my daughter-in-law, contacted the restaurant again and spoke to Steve. He told my daughter -in-law, he needed to talk to his area director and would get back with her that evening. It is now August 22, 2023 and we have heard NOTHING from anyone and NOTHING has been done to correct the problem or the hassle they have put us through.

  Business response

  08/23/2023

  We have reached out to this guest directly. 

   

  Thanks,

  Guest relations. 

  Business response

  08/31/2023

  Hello, 

  This guest has been refunded.

  Thank you. 

• Initial Complaint

  08/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Wednesday July 19th, my wife an I had dinner at this restaurant. After completing our meal, the waitress came to the table with her hand held device and swiped my card for payment. She then asked if I would like a receipt. I replied “sure”. The device did not print so she stated “It didn’t go through let’s try this again and she swiped it again. I then checked my phone to find two pending charges for $60.76 on my cash app account. I then informed the waitress of the double charge and asked if she could cancel it because it was bill money. She then went to her manager for assistance but was unable to reverse it. She took my name and information and instructed me to call the store after the transaction posts to start the refund process. The manager came and reiterated the same instructions. On 7/21/23 I called the store and spoke with Sharon the manager. She took the information and stated it could take up to three business days to get my refund. I then asked what do you offer to your customers for inconveniences such as this and she replied “nothing”. I replied ok, I guess I’ll be filing a complaint. I reached out to customer relations after that call and was told that a Regional Manager will be calling me. I have yet to hear from anyone else and still don’t see a pending refund.

  Customer response

  07/31/2023

  These are screenshots of the email correspondence between myself and the Regional Manager Ashley.

  Business response

  08/09/2023

  Hello, 

   

  This guest has contacted us directly and we are working with them. 

• Initial Complaint

  07/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  15 People at best in the whole place and no one eating.. Had to wait to be seated quite a while , being ignored by staff mingling.. finally seated and a lady comes by does not introduce herself saying it would be quite a wait on food due to the cooks having to start over, what? it was like she was wanted us to leave.. We said we would just get the salad bar.. second mistake , the spinach had black spots and the items were either empty or almost empty.. All this while 7 staff members hung at the bar . Talking but not business, this is because they seated us there. Worst $26.00 dollars ever spent..one man that ordered was so angry he went behind the bar to complain.. if you care about business you should check this location out before you lose all customers.

  Business response

  07/05/2023

  Hello,

   

  Please have the guest reach out to us directly at [email protected].

   

  Thank you,
  
  Guest Relations
  Ruby Tuesday
  Be Real. Do Good. Walk Together.
  Like Free Food? Click here to join Ruby Rewards!

  Business response

  07/13/2023

  Hello,

   

  Please have the guest reach out to us directly at [email protected]. 

   

  Thanks,

  Guest Relations
  RubyTuesday
  Be Real. Do Good. Walk Together.
  Like Free Food? Join Ruby Rewards!
  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩