ComplaintsforHuntVault, LLC
Hunting Gear
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had cancelled my account with ********** as of February 2023. Now here in March 0f 2024 they are charging me for a subscription I haven't agreed to in over a year and there is no other way of contacting them aside from email.Business response
03/25/2024
Good afternoon Migueal,
We have been in constant contact with you most of Friday trying to resolve this issue. When signing up for the yearly subscription you're locked into a 12 order minimum commitment. We are simply requesting you to pay the early termination fee or complete your commitment you signed up for.
"We have a monthly subscription for $160/month that can be canceled at any time. Our 12-month subscription is a $150/month commitment."
When Mr. ****** started he signed up for the 12 order commitment, securing a discount for $10 off each box. And also receiving a welcome item-Alps Pursuit Pack-MSRP of $119.99.
In January 2023 his form of payment declined 10 times consecutively, this pausing his subscription. This was after receiving his first box along with the pack as the welcome item. The value for those items in total of $425 MSRP, he secured for his payment of $150.
After this initial issue, we restarted ******************** account again in May of 2023. The following month his form of payment declined 10 times consecutively, once again pausing his subscription.
We are a Family and Veteran owned business, during this process we have been in contact with **************** about this reoccurring issue. We simply ask him to do the right thing, whether it be to complete his 12 order commitment "8 orders left currently." Or follow the steps to properly cancel his subscription.
We have every conversation documented and would like to help *************** in any way possible.
Thank you,
Austin@huntvaultCustomer response
03/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been charge now 2 times not in 3 months and havent received on box. No one to get ahold of. No number on file. No ******** page. Company is such a scam. Guess only other option at this point now is to Call the bank and report the charges at fraud. Please dont purchase a box from this company. Scammers!Initial Complaint
01/30/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This company is a fraud. They are charging people for subscriptions and not sending the product. They need to be held accountable. This is a scam and a disgrace.Initial Complaint
12/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Signed up for the subscription for yearly and it took forever to get the first box. Due to some financial hardships wanted to cancel. Tried emailing them with no response multiple times. They have been double charging my account instead of 160 a month theyre charging me 300. So far I gotten 2 boxes its been months and i still can NOT cancel subscription I have been double charged for and have not received any refunds for the double charges. There is no phone number to contact them only email which they dont respond to.Initial Complaint
12/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a years worth of hunt vault mystery boxes 5 months went good and then the last shaven months I received no product not monthly boxes. $190 a piece. Emailed them and ensured they would do better the t year so far have not received November or December boxes and have a prescription I can get out of. They are just taking peoples money and not sending the productInitial Complaint
09/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have contacted the company by email numerous times. I have received my box but not the bonus items I was supposed to receive for signing up. Every response is a supervisor is looking into it and no one gets back to me. I email again, same response. There is no number to contact the company and actually speak to a person and get a direct answer on what is happening. They have no issues taking my money every month but sending what I'm supposed to get is impossible. I want the items or a refund and a cancellation of my subscription since the company does against their own policies.Business response
11/09/2022
To Whom It May ***************** behalf of our company, HuntVault, I would like to apologize for the lost binoculars that did not make it to our customer. Our warehouse team does a great job kitting out boxes, but sometimes a shipment can get lost in the mail. Our customer service team worked very closely with this subscriber and respectfully reassured him multiple times that we would send a replacement pair of binoculars. Thankfully this delivered to the customer last month. Thank you for allowing us to make things right.
Team HuntVault
Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a subscription to Hunt Vault LLC for my husband. The first box was delayed due to holidays and weather which is understandable. After the first few boxes the deliveries became inconsistent to not at all. We have been charged for four months worth of monthly subscription with no delivery. When logging into the account the last four months say unfulfilled. There is no answer at the number listed for the ******* office and the mailbox is consistently full. I have emailed for a refund for the four months and attached a photo of the unfulfilled status from our Hunt Vault account - No response. My husband sent a message through the contact me portion of the website - no response yet.Initial Complaint
06/30/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On May 27th 2022 I purchased a subscription box from Hunt vault Llc in the amount of $***. I have emailed them back an forth numerous times with the runaround from Hunt Vault that my order was sent to shipping. Then set to ship around the 20th of June. Here it is the 30th of June and still zero update to my order. Since its been over a month I had asked to have my order canceled and was responded to with it has been sent to shipping. Basically telling me they wont cancel my order because it was sent to shipping. If they had held up to their end of the transaction an shipped me what I ordered I would have zero issues paying them. Im not just going to give someone $*** and they get to choose when they feel its right to ship it. This is very unacceptable. Ive had several other subscription boxes and have never had issues like this. Boxes always shipped within 2 weeks of my order. I had asked them to update my address for my ordered an had to remind them after over a week I still needed my address changed because they didn't complete it the first. This company has zero regards to customer service or the right to even operate based on all the bad reviews an complaints filed against them.Business response
07/27/2022
Business Response /* (1000, 9, 2022/07/15) */ To Whom it May Concern, We apologize to this customer for his experience. We feel our support team did an excellent job being responsive to this customer as they exchanged numerous emails providing updates about the shipping of his June box. We take no pride in delays, but due to unforeseen circumstances, some of our monthly boxes shipped later than we had hoped. This customer requested to update his address during our shipping window but the shipping labels were already printed. This meant we were unable to grab his box before it shipped out. To make things right, we provided a full refund for this box/order. Again, we apologize for disappointing this customer and hope to serve him again in the future, TEAM HUNTVAULT Consumer Response /* (3000, 11, 2022/07/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only thing true about the response is they did finally issue me a refund. As to shipping I can assure you my box was never shipped as it was never delivered to my old address or my new address. If the customer service department would have done its job my address would have been updated weeks prior when I asked the first time. My order still had not updated almost 2 weeks into July after being told it would ship around the 20th of June. The emails were always a run around or I got told I will pass **** concerns along to someone else. While I did get email responses from them, they were never helpful. Still very poor service. Business Response /* (4000, 13, 2022/07/21) */ We are sorry to hear your response. Again, we did our best to inform you of our process - shipping addresses cannot be changed once labels are printed and boxes are shipping. We always encourage subscribers to give plenty of notice when they are moving/changing addresses. Also, we were unsuccessful with redirecting his box through the shipping carrier, therefore we chose to provide the full refund. Our customer service team always responds in a friendly and timely manner, even when they receive disrespectful and threatening messages like this customer sent. We hope this customer sees how hard we worked to make things right, TEAM *********Initial Complaint
06/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Signed up for may box payed for in April to get the vortex box that was advertised. May passes nothing. I reach out they say it's been sent without a tracking number now being told it's the June box so lie #1. Now I will charged $*** before I even get one box? Tell me what doesn't seem right about that picture. I honestly believe they ran out of the binos and left me high and dry. That's how it seems. I now want to cancel and want them to actually investigate what happened or rectify the problem in a big way. If they still want my business do something if not send me a refund with a cancellation with no fee. I hate being like this. But When I get pulled around I bite back. I'm sure they are ok for the most part. But not in my case.Business response
06/27/2022
Business Response /* (1000, 8, 2022/06/17) */ To Whom it May Concern, We have been in contact with this former customer to try to explain the subscription process. This individual subscribed May 1 to our 12 month subscription and reserved our June ELITE box. June boxes ship during the last week of the month (so his box has not shipped yet). He was under the impression he reserved the May box, which he did not. He had only paid for one box. We apologized multiple times for the confusion. To make things right, we canceled the subscription, waived the cancellation fee and refunded him for his initial order. Thank you, TEAM HUNTVAULTInitial Complaint
05/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered a subscription and have not recieved my first box and they are trying to collect the next months without being able to tell me anything about where the first one is and refuse to cancel my subscriptionBusiness response
05/23/2022
Business Response /* (1000, 5, 2022/05/16) */ To Whom it May Concern, Thank you for allowing us to provide information on this case. This customer experienced a shipping delay, something we take no pride in. His April shipment was delivered to him on May 8th. Our system auto-renews on a monthly basis, but no other funds were taken from him. His account is canceled so he will not be charged any further and is n longer a customer of HuntVault. We strive to bring joy and the excitement of hunting and the outdoors through our monthly shipments. Our support team did an incredible job staying in close communication during the shipping delay and hoped to make things right for this person. This person had the ability at any point to cancel his monthly subscription (something that we took care of for him manually). His account is canceled and he received the single box he purchased from us, therefore a refund is not warranted. We wish the best for this individual, TEAM HUNTVAULT
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Customer Complaints Summary
21 total complaints in the last 3 years.
2 complaints closed in the last 12 months.