Dentist
Hickory Creek Dental Arts, P.C.This business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My son was seen in Hickory tree Creek dental arts offices over two years ago at that time they advised me that they would file his procedures with our ********** Blue Shield of ********* I did have orthodontic and dental coverage for our children I received a bill in about six months I called back to the office asked the lady what she needed she said she needed a copy of my insurance card I emailed that to her. I have not heard back from them until today over two years later they send me a bill for over $1800 saying my insurance never paid and they could not get a hold of me which is complete and utter bull I answer the phone 24 hours a day seven days a week Due to the nature of our business. My business number was listed on my contact information so is my cell phone. My son only had two visits to their office which was cleaning and exam x-rays the other was for treatment they are now claiming that they did two root canals on the same tooth and a full cap and guess I need to take him to another dentist even verify that that is actually what they did because I dont see how you do $2500 worth of dental work in one visit They claim my insurance would only pay $500 however my son has had wisdom teeth removed since then by another dentist they paid in full my daughter had oral surgery by another dentist the insurance paid in full I dont know if they dont know how to file insurance or what the problem is but I have insurance they shouldve filed it or they should have told me within a reasonable amount of time. We called their office today a lady named ***** is claiming she has spoke to me several times regarding this!!! I have talked to this lady one time emailed her one time and not heard from her in over two years this is absolutely ridiculous.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.