Complaints

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today October ****** I parked my truck at bonding company I had court today and I was running late and I had my daughter with so I couldn't drop her cause I was already running late at that. So I park my truck at Tiger Bonding company cause I couldn't find no where to park or I didn't have money to pay for parking so park there. Come out the court room my truck is gone, time was 9:31. After I go to the place where I work my truck at Tiger Bonding and ask the young lady at the office where my truck go she told me did I tell them that I was parking there and I told her no cause I was already running late for court, but I come back my gone so she told me to go the pole and get there number off the light pole. If I'm not mistakenly it was a man and woman in the office that's who I talk to at first. Lastly while I'm trying to the company that pull my truck no answer at all, so I went back in the office with the man don't know his name had glasses and very tall and blad head disrespect me and raised his voice at while my daughter was with me. The man saying don't be coming in here disrespectful me and also threatening me talking I get you arrested right on from of my daughter, but I didn't come at him wrong at I was just asking with tears in eyes and that's when he cut me oof. While the man was going off in front of my daughter I pause and told him *** I didn't come at you wrong I just asking why I can't get in touch with the people that pull my truck and that's when he started going off saying what he said to me and closed the door in face while I was trying get some help , but help me out all at just raise his voice and disrespect me without getting an understanding what I was trying to say. He accused me of get but I didn't raised my voice he did. I would to report him for the disrespectfulness to **** daughter.

  Business response

  11/06/2024

  Tiger Bonding provides complimentary parking to its bond customers who have to report to court. ******************************************* *** does not own, operate, or manage the parking lot where our business is located. The owners of the property provide a certain number of parking spaces daily. Tiger Bonding customers who come to our office to park must come in before parking and leaving their vehicles to let someone know they are parking for court. The tow truck company has monitors on the lot to see who will come into the bonding company before they park and leave.

  On the morning of the alleged incident, as the complainant states in her narrative, she did not come into the bonding company to notify anyone that she would be parking and leaving her vehicle on the property to go to court. The monitors observed the complainant parking with notifying the bonding company and her vehicle was subsequently towed.
  

  Tiger Bonding is not affiliated with the monitors, parking lot owners, or tow truck company and has no control over its activities. Upon returning, the complainant was given the number to the tow truck company which is posted outside of the building. As a courtesy, Tiger Bonding will provide the number if an individual believes their vehicle has been towed. Upon being told that Tiger Bonding Company did not have anything to do with towing her vehicle, the complainant became loud and beligerent. She was asked to leave the office and became increasingly loud, argumentative and disruptive. She eventually left the office with any further incident.
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a bond sign through tiger bonding company. I paid thirty four hundred dollars on a seventy five thousand dollar bond. The business never contacted me My contact numbers are the same.My co sign and number as well. I went jail on the 5/20-5/31 At that time my lawyer and the districtry to reach out to the bonding company to see why They came Off my bond Again I Didn't miss court .On the dates of march 5,6,7 There was no court date, it was snow days. My lawyer **** text and called the company. With no success Leaving messages to resolve this issue by 6/4. No response from company. I've got my fianc to call to see what was going on with the bond. She called from Wednesday through Friday an they said they would contacted her on Friday which they never did .the next Monday. She reached out again and they told her to come into the office to make sure that they was talking to the right person Who signed the bond. When she Arrived at the office.They gave her the run around for 3 hrs. Telling her they didn't have a file They made her very upset because they was very unprofessional. Upon receiving the money from my fiancee the bondsman Never identify himself never Gave a Business card to recognize who he was. she just knew Black guy.Big, black truck. Chrome, was the description?She was looking for he pulled up to some apartments where he acknowledged that he sit with a client in the area so he knew where she was. But never gave his name. Never gave a receipt. I called the company to speak with someone about the matter to see.If we can resolve the matter before I call the BBB, the lady answered the phone and said ********************.Do you know that you have a warrant . My response was.I just got released from jail on all charges so I don't have a warrant. This company never contact to me or my co signer these numbers are on file with them. This company takes all types of items such as car(no title), Generators, Air compressor's, Guns,clothes then tiger off the bond. Inhumane.

  Business response

  08/07/2024

  Tiger Bonding *** and its **************** Casualty & Surety *** posted a bond for ************************ on 8/12/23 and the defendant failed to appear in court on 3/6/24.
  
  According to the complaint, the complainant said he missed court due to court being cancelled on March 5-7, 2024 due to snow. I have attached a weather report for the days prior to and the date the complainant failed to appear in court and there was no snow in *******, *************, ** on those days.
  
  TCA (state law) 40-11-139a, provides for the surety to be released from the bond if the defendant fails to comply with the conditions of the bond. A copy of the state law allowing exoneration has been attached. Failure to appear in court is a failure to comply with the conditions of the bond and the bonding company and surety, according to state law, can petition the court to be exonerated off the bond.
  
  The defendant was arrested on capias on 5/20/2024 and the bonding company petitioned to get off the bond, as provided by state law.
  
  State law provides for defendants to pay 10% of the posted bond amount. ************************ bond was $75,000. He and his co-signers on the bond are responsible for paying $7,500 bond premium, $25 agency fee as allowed by state statute, and a $12 bail tax bringing the total to $7,537. The bonding company is allowed discretion in how to collect the cost of the bond. **************************** co-signers paid $2,237 and signed a promissory note to pay the remaining premium of $5,300. If the co-signers of the bond refuse to remit the remaining bond premium, they will be sued for the remaining bond premium, as provided by state law.
  
  Tiger Bonding *** has a full and complete bond file for this defendant which includes, but not limited to, bond application, jail information and court docket reports, promissory notes, waiver of refund notice, the forfeiture notice for the defendant, premium and bail tax receipts and all of this information was taken inside of the office of Tiger Bonding *** located at **************************************************************************************************
  
  All of the information contained in the complaint submitted to the BBB is false and no documentation or proof has been provided to the BBB by the complainant to corroborate the allegation contained in the complaint. Tiger Bonding *** request that the BBB close this compalint for failure of the complainant to provide sufficient evidence to support the claim.
  
  Respectfully submitted, *************************, Vice President, Tiger Bonding ***

  Business response

  08/09/2024

  Tiger Bonding *** and its **************** Casualty & Surety *** posted a bond for Trimond ******** on 8/12/23 and the defendant failed to appear in court on 3/6/24.
  
  According to the complaint, the complainant said he missed court due to court being cancelled on March 5-7, 2024 due to snow. I have attached a weather report for the days prior to and the date the complainant failed to appear in court and there was no snow in *******, *************, ** on those days.
  
  TCA (state law) 40-11-139a, provides for the surety to be released from the bond if the defendant fails to comply with the conditions of the bond. A copy of the state law allowing exoneration has been attached. Failure to appear in court is a failure to comply with the conditions of the bond and the bonding company and surety, according to state law, can petition the court to be exonerated off the bond.
  
  The defendant was arrested on capias on 5/20/2024 and the bonding company petitioned to get off the bond, as provided by state law.
  
  State law provides for defendants to pay 10% of the posted bond amount. ************************ bond was $75,000. He and his co-signers on the bond are responsible for paying $7,500 bond premium, $25 agency fee as allowed by state statute, and a $12 bail tax bringing the total to $7,537. The bonding company is allowed discretion in how to collect the cost of the bond. **************************** co-signers paid $2,237 and signed a promissory note to pay the remaining premium of $5,300. If the co-signers of the bond refuse to remit the remaining bond premium, they will be sued for the remaining bond premium, as provided by state law.
  
  Tiger Bonding *** has a full and complete bond file for this defendant which includes, but not limited to, bond application, jail information and court docket reports, promissory notes, waiver of refund notice, the forfeiture notice for the defendant, premium and bail tax receipts and all of this information was taken inside of the office of Tiger Bonding *** located at ****************************************  38105.
  
  All of the information contained in the complaint submitted to the BBB is false and no documentation or proof has been provided to the BBB by the complainant to corroborate the allegation contained in the complaint. Tiger Bonding *** requests that the BBB close this complaint for failure of the complainant to provide sufficient evidence to support the claim.
  
  Respectfully submitted, *************************, Vice President, Tiger Bonding ***

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩