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Find a Location

American Family Dentistry has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Family Dentistry

      7700 Poplar Ave STE 212 Memphis, TN 38138-3955

    • American Family Dentistry

      7519 Hwy 64 (American Family Dentistry Bartlett) Bartlett, TN 38133

    • American Family Dentistry

      8520 Macon Rd (American Family Dentistry Cordova) Cordova, TN 38018

    • American Family Dentistry

      7948 Winchester Rd (American Family Dentistry Southwind) Memphis, TN 38125

    • American Family Dentistry

      2130 W Poplar Ave #6 (American Family Dentistry Collierville) Collierville, TN 38017

    Business ProfileforAmerican Family Dentistry

    Dentist
    Multi Location Business

    Current Alerts For This Business

    Advertising Review:
    American Family Dentistry has the BBB Logo sticker on the front door to its office at 2130 W Poplar Avenue. This business location is not accredited by this BBB, and our policies prohibit such a reference.

    We contacted the company and requested that they remove the sticker, but they have not responded.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    American Family Dentistry has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Family Dentistry

        7700 Poplar Ave STE 212 Memphis, TN 38138-3955

      • American Family Dentistry

        7519 Hwy 64 (American Family Dentistry Bartlett) Bartlett, TN 38133

      • American Family Dentistry

        8520 Macon Rd (American Family Dentistry Cordova) Cordova, TN 38018

      • American Family Dentistry

        7948 Winchester Rd (American Family Dentistry Southwind) Memphis, TN 38125

      • American Family Dentistry

        2130 W Poplar Ave #6 (American Family Dentistry Collierville) Collierville, TN 38017

      Location of This Business
      7700 Poplar Ave STE 212, Memphis, TN 38138-3955
      BBB File Opened:
      5/8/1995
      Years in Business:
      42
      Business Started:
      7/1/1982
      Business Incorporated:
      8/1/2000
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • American Family Dentistry Bartlett
      • American Family Dentistry Collierville
      • American Family Dentistry Cordova
      • American Family Dentistry Raleigh
      • American Family Dentistry Southwind
      • American Dental Partners - Magagement Company
      • American Family Dentistry Saddle Creek
      Business Management
      • Ms. Jordan Pace, Director of Operations
      • Ms. Tiffany Stewart, Administrative Assistant/ Insurance Controller
      Contact Information

      Principal

      • Ms. Jordan Pace, Director of Operations

      Customer Contact

      • Ms. Jordan Pace, Director of Operations
      • Mr. Jeff Deutsch, Practice Manager
      • Dr. Edward Hochhauser DDS, Owner
      • Ms. Tonya Wright, Practice Manager
      • Ms. Tiffany Stewart, Administrative Assistant/ Insurance Controller
      • Dr. Daniel Bowen
      • Dr. Kurt Holmes DDS, Owner
      • Dr. Quintin Julius
      • Ms. Amy Adams, RDH
      • Ms. Macy Stokes, RDH
      • Dr. Charles Carney DDS, Owner
      Additional Contact Information

      Fax Numbers

      • (901) 754-5309
        Primary Fax
      • (901) 754-7511
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/18/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I recently went to American Family Dentistry, AFD to have some crown work done. They gave me a form saying the work would cost ******* and my portion would be *******. I paid that amount and came in about 2 weeks later to have my teeth prepared for the crowns, and they gave me a partial to wear for about 2 weeks. About a week before my appointment to come get my crowns I get a bill from AFD for over *******. I came in to get my crowns and upon finish I asked the desk about what this bill was for. She informed me that the bill they gave me was an estimate and the insurance didn't pay what they quoted me they would. Why wasn't I made aware of this before any work was done on my mouth at all so I could decide if I want to go into that kind of debt. I switched my insurance carrier the beginning of this year because they told me to do so. They checked before I paid anything if enough time had passed for insurance to cover me and it had, and being a elderly disabled vet I had saved for over a year to pay for this work. Now I am fighting anxiety attacks because I have been tricked into a debt that I couldn't prepare for. Even if your bill says estimate I think it is predatory practice to have me pay my money, and start the process on my mouth to the point that when I have the temporary in and have to get the permanent crowns to pop this bill on a patient. I can't afford this bill and now am dealing with anxiety because i can't get future dental services if needed because i have been assessed this bill. The dentist did great work, and the people there are very nice so it pains me to have to write this letter, but i have to cry out to someone about the undue position this has put me in. I pray they have some hardship funds to help with this situation I'm now in that if I was made aware of at the start I would have postponed this work until I had saved more money. Please have mercy on me

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      IVY C

      1 star

      07/11/2024

      Made a dental appointment on 4/5/23 and was already accepted by their staff that my **************** was accepted there , gave them my ID number and group information to verify. After the cleaning and X-rays I was told that I only owed $25 for some type of Fluoride treatment that was extra. I paid in full all that was my part that the insurance didn't approve. In May of 2024 I was sent a bill for $367 for cleaning and X-rays . I informed ********* on 5/17/24 that my insurance was to cover that part. She stated that she would file my insurance again . Talked to her again on 5/24/24 to see if everything was approved. She said that there must have been some mistake that they didn't accept my insurance. I told her that I came by before my appointment and gave them all my insurance information and that everything was pre-approved before my appointment.Got a reply back from American Family Dentistry after giving them a bad review on their website stating they wanted to discuss the details of my review a couple of weeks later. Called them up and they said even though they made the mistake I was still responsible for the bill. How could they check my insurance twice , once before the cleaning and at the time of the procedure to say that all I was responsible since they didn't take my insurance.

      Local BBB

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